822 reviews
I’ve been absolutely loving my Emma Sleep mattress! The comfort and support have been amazing, and I’ve genuinely noticed such a difference in the quality of my sleep. As an athlete, sleep and recovery are such an important part of my routine, so having a mattress that helps me properly switch off, recover and wake up feeling refreshed has been a… Read more · 1
game changer.
Super comfortable, supportive and so easy to set up. I honestly look forward to getting into bed every night! Couldn’t recommend Emma Sleep enough
We purchased an Emma mattress topper hoping that it would help with issues with our mattress. Unfortunately the topper wasn't for us and I had to return it but that wasn't because of the product itself, just our preferences. I originally decided to give the topper a try due to the free return policy but was a little sceptical how this would… Read more · 1
work. I must say from placing the order, to the prompt delivery of the product, the actual quality of the topper itself and the return and refund process I do not have one complaint. When I had to contact customer service to start the return process every response was received on the same day, I wasn't pressured not to return the product, all they wanted to know as to why I was wishing to do so. So whilst this product wasn't for us I wouldn't hesitate recommending Emma sleep to someone.
Very disappointed with the durability of my Emma mattress. After only 9 months of normal use, the mattress cover has developed multiple holes/tears, as shown in the photos I contacted Emma for assistance, but they advised that the damage is “general wear and tear” and refused to replace the cover. I don’t believe multiple holes developing after… Read more
just 9 months is reasonable for a mattress expected to last many years. Very disappointing product and customer service.
Reviews with attachments
In April 2026 the federal court sued them $15million for misleading consumers- this lack of integrity is evident through their painful claims process where they only give you a fraction of your money back when your mattress has extreme sagging (4cm in my case - a real back ache). They insist the mattress has no stains to stop people making claims… Read more
even though this is inconsequential to sagging and against Australian consumer law. Save your back and mental health. I’d be ashamed to be employed by Emma sleep and causing the suffering of 1000’s of Australians, just so the owners who visited China to find a cheap manufacturer can have a McMansion. Grow up.
Hi, Thank you for taking the time to share your… Read more
I had the absolute worst customer experience of my entire life with this company. My mattress arrived with a dirty brown stain on it. I could clearly see the stain before I had even taken it out of the plastic. I contacted them to arrange a return and it took a week of unnecessary back and forth emails for my return request to get approved and… Read more
processed. I contacted them on a Monday and had to go back and forth and jump through hoops all week until they finally approved the return on Friday. They actually tried to argue and prevent me from returning the mattress and said they would just send a replacement cover.
Also be aware that when you request a return, they will ask you to send multiple photos of various things. But they don't put all of their photo requests in one email; they first ask you to send a set of photos, and once you have completed that and sent it off, they then email asking for further photos of different things and so on. This was so physically demanding on me as I am currently pregnant and every time they asked for more photos I had to haul the mattress out, wrestle the protective plastic off and take more photos. I felt like they were trying to make the process as hard as possible so that I would give up. Eventually my return request was approved, and then it took another 6 days for it to get collected, and another day for the refund to get processed. So overall I spent nearly two weeks going back and forth, jumping through hoops and arguing just for them to take back the dirty product they sent me. This wasn't a case of me trying out the mattress and not liking it, this was completely on them for sending me a dirty product and then making the return process so difficult. I will never, ever order a product from them ever again.
Hi Gab, Thank you for taking the time to share your… Read more
Best Purchase I have made "Quality and Price and customer service top NOTCH" – If you're in the market for a new bed and mattress, you may be overwhelmed by the options available. The Emma sleeping bed and mattress set is a fantastic value for the price. Not only is it affordable, but it's also comfortable and durable. The mattress is made with high-density foam, which provides excellent support while still being soft and… Read more · 1
comfortable. The bed frame is also sturdy and well-constructed, so you can sleep soundly without worrying about it collapsing.
I have been using this bed and mattress set for few months now, and we couldn't be happier with it. We used to wake up with back pain every morning, but since we switched to this set, we've had no issues. The mattress is firm enough to support our backs, but it's also soft enough to allow us to sink in and get a good night's sleep.
Another great thing about this set is that it's easy to assemble. We were able to put it together in less than an hour with no trouble at all. It also looks great in our bedroom and has held up well so far.
Overall, I highly recommend the Emma Sleeping Bed and Mattress set. It's an excellent value for the price, and it's comfortable and durable. If you're in the market for a new bed and mattress, you won't be disappointed with the Emma bedding and sleeping. :)
And the customer service is the best of the best I have experienced for a long time.
An excellent choice for us! – Our Emma Mattress in a Box arrived in a timely manner. It was easy to manhandle onto bed frame, took little effort to unwrap and it was fascinating to watch it unfurl! Show reply
Latest follow-ups
It would be great if you could secure the topper to the mattress being a restless sleeper the topper keeps slipping off. Then next morning have to pull sheets off reposition topper and make bed again. Would be ok on flat top mattress but the way… Read more
they are made these days they all have those pattern tops so the topper anti slip surface not worth anything. Wouldn’t recommend for the $400 paid but will say it’s comfortable
Follow-up · No straps for securing so it moves around especially if you’re a restless sleeper. Heavy to lift and move. Thickness could be a bit thicker but this would add weight and as before it’s comfortable but would not have bought if I’d known there were no securing straps
Hi mchusky_is. I am so sorry to hear that your topper… Read more (+3 replies)
Spot on product! Everything about the experience I had with Emma, was terrific. From ordering online, to receiving the topper, the fitment to the mattress, the improved sleep, and the better feelings when I awoke, were tremendous. Show 2 replies
Follow-up · 3 months with Emma on top, has been really good.
I bought a mattress topper which has double option , firm on one side and plush on the other, am using firm side and it is extremely comfortable, complimenting my own mattress. Quick and easy service, very professional web site easy to navigate. Show 2 replies
Follow-up · Have now flipped the topper over to the plush side and it is really very comfortable, in fact I think I will keep using the plush side . Topper very easy to flip and really pleased with it. Very glad I purchased it.
Positive reviews
Was waking up constantly with headaches and hip pain before sleeping on the Emma Luxe Queen mattress... I'd changed pillow type a million times. I've now slept on an emma sleep mattress for 7 weeks... not a single headache or issue... won't ever buy a mattress that isn't emma sleep again. Literally amazing, I love how it has a cooling feel, makes it so much easier falling asleep as well Show reply
I have had several mattresses for my king size electric bed. They have all ended up sinking on one side. Not lasting very long. I have a very bad back and I must say this mattress is so comfortable. Thank you. Show reply
Find out how Emma Sleep compares to other Bedding Shops
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I love my mattress, it was well packaged and easy to unpack, the quality was excellent both of the mattress and the matress protector. The mattress has the correct firmness but still soft and very comfortable, I would thoroughly recommend this mattress for the quality and comfort at a reasonable price. Show 2 replies
Follow-up · From easy ordering and payment it took around two weeks only because stock had run out in Queensland. I was sent an email the second day after the initial order giving me the option of waiting or getting my money back. I was happy to wait. It was extremely easy as the mattress was vacuum packed and once I took the packaging off the mattress… Read more
Negative reviews
The mattress is too firm for me as a side sleeper and frequently leaves me with hip pain. On the other hand, my wife, who is also a side sleeper, loves the mattress. I'm just too boney I guess.
Hi R. Collier. Dear Customer, Thank you for reaching… Read more (+2 replies)
A moderate quality mattress but some serious design flaws around the edges. If you share a queen sized bed, as I do, you’ll need to avoid sleeping within ~ 20-30 cm of the edge as it collapses under weight (I’m an average weight/height adult, as is my partner). For the same reason, sitting on the edge of the bed will see you at risk of sliding… Read more
off. Such a shame that they didn’t engineer firmer rope or edge lining, or a concave edge to help avoid this. This malleability effectively reduces a queen sized mattress by 20-30 centimeters on either side, forcing couples to cram to the middle of the mattress. If you purchase this for two average sized adults, I would recommend getting the king sized version or a modified design that retains edge strength and prevents deforming under weight.
Hi Luke. Thank you for taking the time to share your… Read more
This is possibly the most appalling customer service I have ever experienced. After generating the return of pillow via email and sending photos of the product, I had it accepted and delivery label supposedly generated I have been waiting more than a week to finalise this process. and have emailed numerous times to follow up with the latest… Read more
automated response received 5 days ago. The generated label never appeared so I took to phoning customer service which was a very unpleasant experience. The advisor was impatient, rude and unhelpful and then cut me off before he sent the label. He required the same authorisation that I have already provided all over again even though it has been approved and supposedly generated. Who knows whether I ever receive the label or a refund (just need to brace myself for another call). Might be time to take this to another level and contact Consumer Protection as my patience is running thin. Whatever you do, avoid buying from this company unless to you plan to keep their products as the call centre and online help is highly unsatisfactory.
Hi again, Mary-Anne, I am the one who assisted you… Read more (+2 replies)
Recent reviews
We decided to buy this mattress after being highly recommended by a family member. Ordering on line was easy and we received our mattress within a few days. My husband loved the quality of his sleep from night 1, the first 3 nights for me, not so much, maybe just getting used to a different type of support. I simply changed my pillow size and have had a great sleep ever since. Also my back pain has lessened as well, very happy with our choice. Show reply
I have found my flip mattress topper very comfortable. I am a senior person and side sleeper, and I have noticed a decrease of pain that I sometimes experience from my hips during the night. I do recommend this mattress topper Show reply
I have enjoyed receiving and sleeping on my Emma mattress. It was easy to set up on my bed frame. It’s lighter than conventional mattresses so it’s easier to change the sheets if you have old muscles and joints. It is very comfortable to sleep on. I would recommend this mattress to anybody. Show reply
Communication regarding back order was fantastic, options to wait or cancel were given. Regular updates were sent. Product arrived and was packed very well. Since putting it diamond topper on the bed I have noticed a difference to my sleep comfort as I am a side sleeper. Pain level has dropped a little which was the desired goal. Very happy with my experience and order. Show reply
Recently bought my second Emma Pillow. The previous purchase close to ten years ago and that pillow looks and feels as good as it did when I bought it. I decided in past weeks to try the new Emma Diamond Degree pillow and there are no regrets. The moment my head hit the pillow, I knew I'd made the right move. I am now the proud owner of two Emma pillows. Show reply
Find out how Emma Sleep compares to other Bedding Shops
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Helping so efficiently and tried to help asap! So easy to communicate! Not a problem to solve the problem when you have any issues with mattress. Thx for helping!!! Show reply
Excellent mattress and value for money. Helpful proactive customer service identifying the mattress purchased was out of stock , but offered an upgrade and immediate delivery. That's where the lost star comes from,delivery only dropped it at the front door and left me struggling to get it inside. If I'D known, i would have chosen a different day with someone to help Show reply
I love our Emma mattress , wondering however if I lt would benefit from a mattress topper as it’s still firm. Still waiting shipment of our mattress cover which is frustrating Show 3 replies
Easy ordering process, delivered in two days and half the price of equivalent retail mattresses. Immediately felt better after a night on the mattress. The only thing we don’t like are the soft edges Show reply
Customer service was useless most of the time People could speak English properly Waited a while for the bed Product is good , recommend to by but from another company
Hi good day. I am so sorry that your experience with… Read more (+7 replies)
The Emma luxe plus king bed mattress we bought is comfortable enough but way too soft leaving us both waking up with aches and pains especially in our back. Next time I won’t be buying online. Definitely need to try a mattress before you buy and not buy because the sponsored ads all say how good it is
Hi Tina, I am truly sorry to hear that you are waking… Read more
Amazing service from the Emma crew. Ordered a mattress for a gift, a week later was told they were out of stock. Not only did they upgrade the mattress, but they had it delivered within 3 days. Definitely recommend Emma A+ service. Show 3 replies
We slept on an Emma mattress years ago while visiting family. So when we needed a new one we naturally chose the Emma Lux. Unfortunately we were very disappointed. It does not feel the same. I still wake with a sore lower back. My husband is not keen on it either. We are considering returning it.
Hi Marilyn. I am so sorry to hear that your experience… Read more
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Hi Marijana. Thank you for reaching out to us, and I… Read more