Fast Courier

Package wasn't picked up on the day it was supposed to be. Followed up the next day and the details could not be found in your system due to you using a third party to pick up. had to re book. Driver turned up and did not pick up item quoting it was marked as 70kg but was clearly seen on camera moving it with his foot and would have known it was… Read more

only 5kg approx. Package was in pick up zone clearly sign marked and paperwork was attached clearly stating 5kg

My order was return to my address, I have tried to make contact no luck. It never arrived at destination. Show details

We engaged Fast Courier to return a projector screen from Brisbane to Melbourne for a refund from the supplier. The box arrived so badly damaged that the supplier declared the screen unsaleable and has refused to provide a refund. Now we have to go through the rigmorole of an insurance claim. Not a courier I would recommend. Show details

Charges you additional for an already expensive delivery months later!! I’ve got photos of my parcel and it’s exactly as I put it in and the weight! They tried saying it’s 100 kilo more!! Lucky I have the online order showing the weight of each product and the measurements!! Scammers! They sent us to debt collectors over these false additional… Read more

charges they added months after the parcel delivered we had no idea about! I’m reporting them these companies need shutting down!!

I received a quote for interstate shipping based on the great reviews here, but was overcharged regardless. The quote to ship some boxes was ~$85 and I took the required photos before sending, but was told after it had shipped that the measurements I provided of the boxes were incorrect. They weren't - my measurements match what was on the boxes… Read more

themselves (same pack of 4 from Bunnings) and are the following:

Declared Dimensions (L x W x H): Item 1: 31 x 42 x 27 Item 2: 31 x 42 x 27 Item 3: 31 x 42 x 27 Item 4: 34 x 42 x 27 Item 5: 40 x 20 x 14 Declared Volume: 0.16 m3

The carrier then sent me a bill for $65 saying my measurements were incorrect, and provided their measurements, which were all different despite using 4 identical boxes. Billed Dimensions (L x W x H): Item 1: 22 x 40 x 18 Item 2: 31 x 43 x 27 Item 3: 42 x 32 x 26 Item 4: 43 x 32 28 Item 5: 32 x 42 x 26 Billed Volume: 0.1602 m3

These measurements meant I was 200ml/cm3 over what I had paid for... $65 for less than a cup of water!

They didn't agree when I disputed the claim, and sent it to a debt recovery agency to claim. I just paid it to save the extra trouble - avoid in future.

Please do not use Fast Courier service and their partner, Hunter Express. After failed to deliver the service, and service was cancelled, they still charged me for their service which never deliver, using untrue reason to issue an adjustment of invoice to my credit card. Please avoid to use them. Show details

Easy online form and finding a courier of choice. Fast pick up and delivery. Unfortunately, my package was dropped and the items inside were damaged; AV receiver dented on the top in multiple places, round foot broken off, one speaker now rattles. Show details

Absolutely terrible service. I received and paid for an online quote, with express delivery selected. The item was collected a week later, completely defeating the purpose of express shipping. Days after collection, I received an email demanding additional payment — something that was never mentioned, explained, or agreed to at the time of… Read more

booking.

To make matters worse, the item arrived damaged and essentially worthless. Even the delivery driver acknowledged the damage on arrival.

Overall, this was a highly disappointing experience with poor communication, delays, and damaged goods. I would not recommend this service to anyone.

We booked a courier from Katherine to Adelaide for a door to door pick-up. It is a great concept. They recommended Startrack for $157 with a two day delivery. The parcel was never picked up. The sender then went to deliver at Startrack office in Katherine and Startrack had no record of it. Even though we had a tracking number and had paid. Show details

Great service team even when I needed to amend a delivery last minute the courier was lovely I highly rate the website, service team and the driver Show details ·  1

Paid to ship a ceramic glass cooktop from Sydney to Melbourne. Marked check box "Fragile/Glass handle with care". PAID to insure for $3600. Cooktop was delivered in a damaged manufacturers carton with ceramic top broken. Lodged insurance claim. Provided pictures. Claim denied. Escalated to internal dispute resolution. Claim denied. Reason: "The… Read more

consignment was not eligible for protection under the Fast Courier Limited & Extended Warranty program, as the goods were declared as Glass/Fragile goods during the booking process. In accordance with the Warranty Terms and Conditions, Glass or Fragile goods are included in the list of prohibited and restricted items. These items are expressly excluded from any form of compensation or liability and are shipped entirely at the sender’s own risk."

TAKE THE INSURANCE PREMIUM, DENY THE CLAIM. SCAMMERS.

Tried calling regarding a package and now reply and now I had to open a case up with eBay cause the sender scammed me and you never responded Show details

I trusted Fast Courier to deliver my fridge directly to my apartment unit (as I clearly entered my unit number as the delivery address). I paid nearly $600 upfront, and without my authorisation they later deducted another $100+ automatically from my account. Instead of delivering to my unit as agreed, their partner (Northline) repeatedly tried to… Read more

dump my fridge on a giant pallet at the curbside or loading dock. The driver was extremely rude, aggressive, and simply left without delivering – even when I had organised a proper trolley rated for the fridge weight and building manager was present to assist.

I lodged a complaint with Fast Courier customer service. They apologised, promised resolution within 24 hours, and said they would arrange a new delivery with a different driver. Instead, the exact same driver was sent again! Later, their customer service completely contradicted themselves, saying “it’s not our problem” and suggested I collect the fridge myself from the depot.

It has now been over a week, I still don’t have my fridge, and all I’ve received is contradictory emails, broken promises, stress, and zero accountability. This company is absolutely disgraceful – they take your money but do not provide the service advertised.

⚠️ Do NOT trust Fast Courier. They accept the job and payment, but then push it onto their partner who refuses to deliver to your door, even when your address clearly specifies a unit delivery.

AVIOD using, FACELESS company SCAM I used Fast Courier for a package from Canberra to Gold Coast. Booked it and PAID for the movement on line $280. They obviously keep your credit card details because after delivery and the review they charged an… Read more

Extra $440. I have written to Fast Courier with zero response. There Is no other way to contact them. Their website has an icon where you can dispute the charges but it is locked can’t use it. I have photo measurements which disputes their charge. A box 1.5m x1.5m x 150mm and 15 kg (a painting)$720 rip off big time. Use a reputable company. I have reported to ACCC. Their response was contact us that’s nonsense I have emailed no response.