646 reviews
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- 3+ months
AI reviews summary
Pros
Verdict
Fetch Pet generally receives positive feedback from consumers who praise its fast claims processing, helpful customer service, and easy-to-navigate mobile app. Many policyholders highlight the financial relief and peace of mind provided during stressful emergency vet visits. While a small subset of reviews notes frustrations regarding pre-existing condition exclusions, communication hurdles, or application errors, the overall sentiment remains heavily favourable among satisfied customers.
What an amazing company. So helpful s d easy to deal with Has been very supportive with follow up messages and chats checking on how our girl was going during her recovery from a nasty accident Can’t recommend them highly enough Lezlie and Piper
Just changing over to Fetch Pet and needed to ask a question and add details after downloading App. This was done very easily and quickly and sorted for me. Looking forward to my Fetch cover
I've been very happy with Fetch for my dogs pet insurance. Their claims process is easy and they reimburse very quickly. I have no hesitation in recommending this pet insurance company.
Reviews with attachments
Great service and my video shows more details...including a hilarious view of me...looking like something only my dog would love.
Amazing service, friendly and caring. Love the cover for my little boy archie, and will be recommending fetch to my friends and family. Show reply
I’ve heard stories of how difficult it is to make claims from some insurers, but using fetch has been so easy and the staff are wonderful and the claims have been sorted very quick Thank you fetch David Update- just had another claim related to the first and fetch were wonderful again, very helpful and I can not say enough about them, with out… Read more · 1
fetch I would of had to of put my dog down and he is the world to me, the service and product is second to none Thank you fetch
Happy with their cover and customer support. Would recommend to anyone Show reply
- +1
We couldn’t not have Fetch pet insurance with 4 French bulldogs. They are our world and the right thing to do was to ensure that they can receive the best medical treatment when needed. Our boy Hugo is currently battling Mast Cell Tumor and undergoing Chemo and Fetch have been so compassionate and easy to deal with throughout the claims process.… Read more · 1
They have currently paid out $15,000 to support his treatment plan . The communication is so easy through the chat option in the app too. My husband always says to me they are hands down the best insurance company we have ever dealt with
We have just made our first claim & we have to say it was an easy step by step process . Very prompt service , friendly & understanding. Our claim was very quickly resolved & we are very happy with the outcome. Show 2 replies
Great communication and extremely helpful. Wasn’t sure how I would go with a company that is strictly on line but so far quite impressed. Show reply
We had an excellent experience with our pet insurance provider during a very difficult time when our dog required major surgery for a mesenteric twist and associated gastric issues. The claims process was straightforward, and the payments were processed remarkably quickly, which took a lot of stress out of an already stressful situation. Thank you… Read more · 1
to the team for making the process so smooth and for providing such great support when we needed it most. Highly recommend!
Have only been with Fetch for a week. I have had many questions to ask, & they have always replied promptly, & given me the advice I have wanted. Even the AI character Pip has a nice personality. The website is quite easy to use, even for an old girl like me. Fetch are different to other insurers I have dealt with in the past..they respond… Read more · 1
almost immediately, & genuinely seem to care about both me & my doggo Reuben. I think I may finally have found the perfect pet insurer!
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Our pup needed a CT scan and having Fetch allowed us to get it done without the stress. The app makes it very easy to handle claims and to check what’s covered and get advise on. The team is always very helpful and supportive. One of the most affordable insurances, and super punctual with claims and pre-approvals. Show reply
Our little fur baby got into a scuffle with a bigger dog after taking him to the vet he had sustained a few small punctures and a bit of bruising. We submitted our claim on Friday afternoon, answered a couple of additional questions on Saturday and the claim is back in our bank account this morning, super super quick and easy. With the adventures our little guy gets into we are so glad we have him covered with Fetch. Show reply
Great service!! Very prompt response in “Chat” function. Able to complete my request promptly and efficiently. Highly recommend Show reply
I honestly cannot recommend Fetch highly enough. They were absolutely incredible throughout Coco’s emergency journey and continued to be so helpful even afterwards. Coco is covered with 100% reimbursement, and despite the fact that the emergency hospital doesn’t affiliate directly with Fetch, the Fetch team went absolutely above and beyond to… Read more · 1
help us through everything. They managed to finalise our claim within just two days, which was incredibly impressive.
Going through a pet emergency is stressful enough, and having a team that was so responsive, understanding and genuinely helpful made such a huge difference during an already overwhelming and full-on time.
I’m absolutely impressed with Fetch and so grateful for the support they provided when we needed it most. Five stars without hesitation! ⭐️⭐️⭐️⭐️⭐️
I absolutely love Fetch, ease of use, always someone to answer my queries. Best thing I ever did was getting my fur baby insured through these guys, definitely not regrets. Show reply
Staff are very helpful and claim lodgements have been super easy 100% recommend Show reply
Latest follow-ups
A Pet Insurer like none you've experienced before. Even more friendly and caring for our animal friends than RSPCA or Medibank private or others in my personal experience and dealings with them . Kind hearted team of vets, vet nurses and pet lovers… Read more · 2
who understand what it means to care for our animals and can be relied upon at times of distress. Easy App Access online portal to lodge and follow up with claims, keep in touch with inquiries, get clarification with what is covered with no confusing constantly changing and precluding PDS documents other Insurers use to evade mutual agreements. I am very pleased and happy for selecting Fetch and benefiting from their innovative first in Australia approach in Pet care support system and App development.
Follow-up · A year later and the service and support received from Fetch and their team has remained friendly, efficient, supportive and timely with inquiries or claims. The use of App for lodging claims is also swift and easy. There has been moderate increase to monthly premiums that is about $15+ per month.
Fantastic claims experience I’ve been really impressed with Fetch Pet Insurance. My vet sent through the invoice for my dog’s treatment and within about 15 minutes the claim had been processed, Fetch had paid their portion and I had paid the gap.… Read more · 1
Everything was completely sorted.
The whole process was incredibly quick and easy, with no chasing people up or waiting around wondering what was happening. When you’re dealing with a pet that needs veterinary treatment, the last thing you want is extra stress over insurance.
I’ve had a very positive experience with Fetch and their claims process and would happily recommend them. Excellent service.
I reckon that’s a proper five-star review — especially considering you didn’t even have to pay the whole vet bill upfront and then wait to be reimbursed. That’s the bit pet insurance companies should make easy.
Follow-up · Since my original review I’ve had to make another claim, and once again the process was excellent. Customer service has been fantastic — very responsive, helpful and everything has been dealt with quickly. Signing up was also very easy and straightforward. The monthly premium isn’t the cheapest pet insurance I could get, but for me that isn’t… Read more
So far fantastic. First claim and no problems. Can't fault Fetch.
Follow-up · She had a bladder stone, surgery ultimately needed. Very fast claims process. Total bill was over $4,000. A little disappointed that her monthly payments were increased shortly after but only by $7.00 thankfully.
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Positive reviews
Amazing company and people, so professional and provide excellent services. Updated at all times in a recent claim for our dog Mabel. Fees are so good and we would highly recommend them
My puppy has had lameness for weeks and fetch has covered all his appointments and surgery in the quickest possible time to not leave me out of pocket! The staff are also very helpful, glad I went right fetch x
I have been with Fetch for a few years now. They are the third pet insurance company I have been with and are by far the best. Easy to deal with. Extremely transparent with coverage. Fees are appropriate for the level of care. I recommend them. Show reply
Negative reviews
A disgusting Rorting insurance company that looks for any possible way to deny a claim.. They have no phone contact... Which should ring alarm bells for people! They ignore what you say. Go everywhere..
I would not recommend Fetch to anyone. I have been with them for 18months. I have submitted 4 claims for my vet consultations, and other illness and all being refused by the team. EVERYTHING Falls under an exception that is not covered by Fetch. You pay and get absolutely nothing in return. that's why they are cheaper than other insurance. Stay away from this.
Rejected the claim because the condition had happened in the past. Called it a pre-existing condition which was not the case. Just because there is a disease in the past doesnt mean that it becomes a pre-existing condition for insurance purpose
Recent reviews
My partner recommended Fetch to me years ago, mentioning Fetch has been easy to use, quick/easy to claim, and cute in UI design, for the dog. Finally I am staring with Fetch, and it is the first insurance company that I’ve dealt with, which, in the communication, never sounded like an insurance company. Fetch’s staff members show care, they… Read more · 1
might have been sending some words or sentences that were still from a script, but they feel like a human being team who cares about my pet and me.
I’m a new member and I’m already very happy choosing Fetch for my third cat. Fetch has the option to skip the waiting period, and after uploading some required pics and vids, we just skipped the waiting period for the cat, before the policy even started! I’m in the process of transferring my other cat to Fetch from another company that just belongs to a huge “umbrella insurance company.”
The only thing is that Fetch doesn’t start new policies for pets over 10 years of age, and I’ll have to leave my 16-year-old happy and still healthy cat with another company for now.
l cant recommend Fetch Pet Insurance highly enough! ❤️ Our little Bella had surgery on Wednesday, and I honestly expected the claim process to take a while. I was completely blown away when they had already processed the claim and transferred the money into our account so quickly! Throughout what has been a really stressful time, Fetch have… Read more · 1
honestly been amazing to deal with. The whole process has been so easy, communication has been great, and knowing we had them there to help take some of the financial stress away has been such a relief. Thank you Fetch for making an already stressful situation that little bit easier. We’re so grateful!
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