Best Pet Insurance

Excellent service! Claim took minutes.Very happy with Bow Wow Meow!

This insurance has paid for itself many, many times over and without it our dog would not be alive! Claims are paid very promptly, and the customer… Read more

service staff are extremely helpful, helping us understand what will be covered and what the costs were before we went ahead with the very expensive surgeries needed. Thank you for all your help!

Excellent to deal with and no problems great communication Prompt payment

I absolutely love Fetch, ease of use, always someone to answer my queries. Best thing I ever did was getting my fur baby insured through these guys, definitely not regrets.

I scheduled my cat Chilli for a dental procedure after his teeth weren't looking great. It was the first claim I've submitted for pet insurance, and… Read more

it was processed within 48 hours. Customer service was also easy to deal with, very straightforward and quick to let us know what stage the claim was in. Good thing we started Chilli on pet insurance as a kitten, he ended up needing 5 teeth out even though he's only 2 years old! Overall a great experience, and reassuring that the policy holds up when you actually need it.

It took just 10 minutes to set my policy and found the quote was very reasonable priced

Losing our beloved dog, Ollie, was incredibly difficult, but Real Pet Insurance made the claims process simple and stress-free. The claim was… Read more

approved exactly as per the policy, with no hassles. The process was straightforward, and every staff member was friendly, compassionate, and genuinely helpful. Thank you for making a difficult time a little easier. I highly recommend Real Pet Insurance to any pet owner.

We are very happy with Pet Circle Insurance. We had to use it for our cat Audrey when she suddenly became ill. Pet Circle processed our claim quickly… Read more

and efficiently. We have since taken out more insurance with Pet Circle for a couple of new additions to the fur family.

Previously I havent seen the value in pet insurance but trupanions no payout limits convinced me. Was easy to sign up and pricing is competitive

My 6th German Shepherd Solomon developed Gastric-Dilation Volvulus (GDV) or 'twisted stomach' for us non-medical folk. The condition is… Read more

overrepresented in this breed and I have lost 2 Shephard's previously to the condition. My wife and I had travelled from the Gold Coast to Helensburgh near Sydney to visit one of our sons and took 2 dogs along. On the day following our arrival I noted Solomon seemed lethargic in the afternoon after being very normal late morning and I checked his gums for sign of snake bite and then his stomach for potential GDV, His stomach was bloated and I could feel the twist. We rushed him to the ARH Emergency Vet Hospital in Wollongong and they triaged Solomon on arrival and prepared him for surgery. The staff who were brilliant assisted with contacting Guide Dogs and within minutes, we had pre-approval for the treatment. This rapid outcome was the best news along with the ARH surgeons quick assessment and I left the hospital with the confidence that I didn't need to worry about the cost or the level of treatment Solomin would receive. Solomon's had 4 days in intensive care and pulled through and is now recovering at home on the Gold Coast. He was discharged from the hospital in a very seamless process and all I needed to do was cover the gap.

I changed to Guide Dogs after a rejected claim from another insurer when Solomon was 7 months old and have been with Guide Dogs ever since (he'll be 8 in June) for multiple pets and this isn't my first claim with Guide Dogs.

If you are shopping around for an insurance option for your pet, I'm more than happy to recommend Guide Dogs.

Once upon a time, little Amelia's parents chose Pet Insurance hoping we would never have to use it. Then, last Friday, our worst nightmare became… Read more

reality. IVDD knocked on our door. In the blink of an eye, we found ourselves facing every Dachshund owner's greatest fear. It didn't matter how many ramps we had, how careful we were, or how strictly we prevented jumping. The moment every dog parent hopes will never come had arrived.

To make a long story short, Amelia needed emergency spinal surgery on Friday night. Along with the heartbreak and uncertainty about her condition came the overwhelming stress of the hospital bill.

Today, I can only say thank you. Choosing Pet Insurance was one of the best decisions we ever made. In the middle of one of the hardest moments of our lives, the pre-approval process and GapCover were incredibly smooth, allowing us to focus on what truly mattered: Amelia's recovery.

I honestly can't imagine what this experience would have been like without insurance. Thank you, truly, for making such a difficult situation just a little bit easier. Your efficiency, compassion, and seamless claims process helped us through one of the biggest storms a pet parent can ever face.

We are forever grateful.

Everyday Pet Insurance saved me so much money when my 1 year old cat had a bad fall one night when we were asleep and woke to her crying. She had… Read more

broken her hip and ended up in emergency at 2am. I had only recently taken out the policy, but thanked my lucky stars as the bill ended up in the thousands and I only had to pay a few hundred. I had tossed up whether or not to take out a policy as she was so young and an indoor cat, but it really paid off. The 10% off a monthly shop helps too.‍

Have made numerous claims over last 2.5 years for two pets with Potiki and have had no problems and prompt service every time. Has saved me a lot of money from unexpected vet visits and hospitalisations.

perfect service very clear communication answered all my questions perfectly

While the first part of the claim was handled efficiently, I experienced significant delays and communication issues regarding the second part. My… Read more

vet called numerous times and was assured the payment had been sorted, yet the claim did not appear in your system when I logged in or called. Each inquiry resulted in being directed back and forth between your team and the vet with no resolution.

The funds were successfully deposited into my account today. I understand the delay was due to a system error that required IT intervention. While I appreciate that the matter is now resolved, it would have been helpful to receive a proactive update regarding the status of the issue while it was being fixed.

Review from Tweed Valley Pomeranians Registered Breeders: We are extremely pleased with the support we have received for our clients in converting… Read more

the introductory Breeders Policies to ongoing pet insurance for their puppies. We use the introductory policies with complete transparency with our clients and with Pet Cover. These policies provide peace of mind to us, and to our new puppy owners while they are welcoming their new family members into their homes. Petcover has been responsive, and supportive, as we have required, for a smooth transition. Thank you Pet Cover!!

Worst service. Before surgery, we needed approval for both the surgery and a CT scan, but Bupa asked us to wait 2 business days and couldn't even… Read more

tell us whether our insurance would cover the procedures.

Why am I paying $80 fortnightly if customer service can't clearly explain what is covered when I call?

Very disappointing experience. I would not recommend Bupa.

I would not recommend this company. The automatic annual increases applied by this company is unscrupulous and excessive. Watch out. First year for… Read more

gold was $1,000 a year in GST. 2nd year auto-renewal (I missed) rose to over $1,600 in GST Who does a 60% increase? Year 3 they tried to renew for over $2,000 incl GST. When I called to cancel they offered a discount on the excessive $2,000 and bonus free months. No company can explain these increases by keeping up with CPI increases and even allowing for your pet ageing. If you pet lived to 10 years you would be up for $20,000 +. Yopu're better off finding the cash, even with vet bills being so high.

Great pet insurance – Guardian were excellent to deal with. If the vet clinic was unable to process a gap payment it was easy to submit invoice and vet notes through the… Read more

portal when lodging a claim. Claims were always processed within a few days and received 80% of vet fees incurred. Definitely value for money for our dog who had numerous issues. Had our policy with guardian for 6&1/2 yrs until we unfortunately had to have her euthanised due to terminal illness.

Don't waste your money. They decided a skin condition was a preexisting condition for my pet so every claim for over 2 years was rejected by them… Read more

because they said it was preexisting. The final straw was when they said that an insect bite on a paw was linked to a "preexisting" ear skin condition. It was only after complaining and getting them to review the claim TWICE that they finally agreed to approved the claim, which they did not reimburse because it was less than the excess. Total vet bills in nearly three years was around $1200. Total pet insurance paid was close to $3000 and not one claim paid.

I have recently made a third claim on my policy. As before the payment was in my account within a couple of days! Thanks Mallory!

Seriously disappointed – Have had insurance with Petmed for over 10 years and with the premium increasing to an outrageous cost requested to drop cover to a lower level. Was… Read more

told they are not modifying or doing any new policies. So disappointing because now my dog is over 10 it seems I either cough up $2600 a year for his policy amor have no insurance m. Seriously disappointed!!!

I would not recommend this insurance. Be aware that once your pet reaches around 7 years old, the premium can increase significantly. At that stage,… Read more

it is often very difficult to switch to another insurer because any existing health issues may be treated as pre-existing conditions and excluded from cover.

In my experience, this leaves policyholders feeling trapped. I also found the claims process frustrating, as payments were delayed and required repeated follow-up phone calls before my claim was processed.

If you haven't signed up with them yet, consider yourself lucky and compare other insurers before making a decision.

Great Insurance for your pet – Very happy with our pet insurance which we've had for 7 yrs Show details

I spoke to your rep Mahdi this morning. He explained everything in detail and only now i understood the pet insurance cover. Due to his explaination i decided not to cancel the policy. Show details

Absolute junk insurance. They only pay out to a very narrow group of illnesses! If your Vet can't work out what is wrong, then Coles doesn't pay. Try cancelling your policy! I'm still trying!

unable to login to my policy and change my payment details as they don't seem to be in the 21st century. also cant cliam through my vet. terrible service. will go elswhere

I’m very happy as a long time customer, and got the help I neededed, far more than I expected with a 3 months free cover for my girl Lucky to help me… Read more

out short term. Very appreciative and happy that Kogan also value my customer. Thankyou to all involved. A loyal customer. Lisa and Lucky

Due to separation the insurance needed to be changed into my ex partner’s name as he was going to be looking after the payments and the dog was… Read more

staying with him. Dog was staying in the same house since brought home in 2023. Same Elite cover insurance policy since the same time, same dog. When the name on the policy was changed we were told there was a 21 day stand down period. Why? Dog hasn’t changed, his home hasn’t changed only the person whose name was on the policy has. Very dissatisfied and disappointed at such a ridiculous clause.