fix2U
Verified1,516 reviews
Excellent service and genuine Apple iPhone Battery Replacement. I run a business and rely on having my phone available at all times. The Apple Store was an unviable option that would have cost me too much time both in dropping off and picking up the phone and not having the phone for at least a day. I wanted a genuine Apple battery as I have had… Read more
a bad experience (with my wife's phone) getting a non-genuine replacement at one of those shopping centre kiosks. The non-genuine batteries overheat and don't hold their charge; they may be cheap, but you get what you pay for! Fix2U were the only option I could find that would provide a genuine Apple battery replacement with on-the-spot service. Tomasz was excellent. He called me to confirm that I wanted a genuine battery; ordered the battery; arrived at the agreed time and replaced the battery in 30 minutes. Apple would have charged me $149 and cost hours of my time and a day without my phone. Fix2U charged me $249 but did the job quickly and professionally. I highly recommend their service.
Reviews with attachments
HORRIBLE SERVICE – Scam. Do t use this company. We paid them three times. First time we paid $800 the fix iPhone screen. After that we always had problems. The touch screen didn’t respond. We complained and they came again but we had to pay another $500 to replace something else as they told us it’s something else. That technician doesn’t work there any longer. I… Read more
had to get them out again because they said we get a 5 year “warranty” on the screen. THIS IS JOT TRUE
They came out and said my phone is unrepairable due to water damage and the motherboard is damaged and it’s not the screen. I had to pay a call out fee of $60.
Yesterday I took my phone to Mobile Palace who said they can replace the screen to see IF IT IS THE SCREEN. AND YES, my phone is working perfectly!!!
The fix2U Team Sent me an email stating they can’t help me because it doesn’t fall under the “warranty” but it was the screen that was faulty since day one after spending over $1400 getting the worst service and a broken phone.
I DO NOT RECOMMEND THEM AT ALL AS THEY SCAM YOU AND TAKE YOUR MONEY AND YOU GET A PHONE BACK THAT DOESNT WORK!!!!
But Mobile Palace confirmed it was the screen that was faulty and I had to pay once again to get my old screen back to work after they told me my phone is unrepairable. All LIES LIES LIES
Rubbish quality, poor service from start to finish – Disgusting service (Sunshine Coast) Twos faulty screens fitted with the second having a hairline crack. (It was night when repaired and I didn’t see it until I looked at it in the light of day) I have all video footage of both screens. I was then accused of cracking the screen by the customer service team which I will not accept. The technician… Read more
basically ghosted me after “repairing” the second screen. Customer service and management will not responding to any forms of communication since then offering no proof of the screen being intact when fitted and have not even acknowledged the second fault that still remains with the screen regardless of the crack being there or not. First screen flickered like lightning at the top of the screen. Second screen going nuts when scrolling and cannot be used. Poor products and even poorer service. Do yourselves a favour and go elsewhere. I can only upload one video but I have footage and correspondence from the first crap screen as well.
Hi Dean, Thank you for putting this into our attention and… Read more (+4 replies)
Highly recommend – Incredible customer service and got the job done same day Show details
Consumer Guarantees? – I had my iPhone SE screen replaced late last year. It looked and worked fine when it was handed back to me. The technician was lovely and efficient. He applied my screen protector for me as well. I gave him a tip for his service. Unfortunately, fix2U’s customer support seems a bit lacking. I’m incredibly careful with my valuables, so I use a… Read more
high quality protective case and smash-proof screen protector (RHINOSHIELD - expensive, but worth the investment). However, accidents happen.
Within a month or so my phone slipped out of my hand, from the couch to the floor, and the screen shattered. I was in a squatting position, so the drop wasn’t very far.
I looked at it VERY closely and noticed the screen had lifted away ever so slightly at the top corner, which is likely why it was so susceptible to shattering. The gap was less than 0.5mm - you would’ve needed a magnifying glass to notice it.
In the past I’ve found that cracked iPhone screens still work to some degree. This time, the touch screen wouldn’t register at all. The phone also stopped charging.
I submitted a claim under the 5-year warranty. It was rejected. I was told I should have noticed the screen defect at the time my device was fixed.
I’m fairly certain that under ACL, service providers are supposed take due care, rather than leave it to the consumer to identify any faults/defects and be burdened with the cost to fix it.
Nevertheless, I paid for them to replace the screen again. Thankfully, this one hasn’t cracked (yet).
Unfortunately, I’ve been experiencing issues with the screen registering touch. The issue is on and off, and ranges from needing to tap the screen a with a little more force, to not working at all.
My phone is only 14 months old and I’m still paying off the handset fee. I’m in no position to buy another one.
The issue has gotten worse over time. I submitted another warranty claim. Fix2U offered to replace my screen again. I told fix2U that I was reluctant to have their technician replace the screen for a third time in case it makes it worse. If that were to happen, I wouldn’t have a phone. It’s 2023 - I need a phone.
I requested a refund so that I could have it repaired by Apple instead.
Fix2U’s 5-year warranty supposedly covers parts *and labour*. However, my request for a refund was refused.
I was told fix2U doesn’t provide refunds for services already rendered… I’m unsure whether this meets the consumer guarantees under ACL, so I’m going to reach out to the ACCC & Consumer Affairs for more advice.
Hi Emma, Thank you for taking the time to share your… Read more
Apple Notification Surprise – I was surprised I’ve now got a notification on my screen about a non genuine part fitted. The technician told me it will go away after the next update. It’s quite annoying seeing it all the time so I hope he correct. In addition to this, I’ve now noticed that my battery is draining at twice the rate it did prior to the new screen being installed. I’m lucky If I can get just one day out of a full charge. Show details
Positive reviews
I had no idea how easy it was to get my battery replaced at home. Same, if not cheaper, than going to a Shopping Centre mall store. Fixed in 30 mins and payed via card on the spot. Highly recommended with very friendly service and real time updates for their arrival. Show details
Really impressed with the service. The upfront quote on the website was clear, and the whole booking process was seamless. The tech called the same day to coordinate a time and arrived exactly when he said he would. We met outside my office building, and he had the iPad screen fixed in under an hour. Top-notch workmanship and the convenience of them coming to me was a massive plus. Highly recommend. Show details
Service from fix2U was fast, professional and well priced service. They came out to me within 24 hours, were happy to change the destination enroute and replaced my battery within 20minutes on the spot. The new battery is recognised by the phone and works perfectly. Highly recommended Show details
Negative reviews
My phone wasn’t fixed. I still paid the fee. My son who is an air-conditioning technician fixed it for me. I Show details
Don’t Give Them Your Business!!! – Called for Q repair question and got Thomas who answered my call today and then proceeded to just carry out a conversation with a coworker….. This went on for a few minutes, mean while I sit listening to them banter….. I asked if I was going to be served but got nothing back…… When pulled up about his rudeness and unprofessional behaviour he then… Read more
became a total rude and disrespectful…. Told me he was the owner of the business and didn’t care…… I have never seen a business conducted in this way and will be leaving my negative review on all platforms!!
No response, no way to contact them, lost or stolen our phone – Update: They finally contacted us to say they saw this review and that the phone has been sent to an old partner company’s PO Box and basically not their problem - even though it was them who gave us this address, and we have no way of getting the phone back ourselves or contacting this other company. Years of photos and data, as well as an… Read more
expensive item, and they have zero interest in helping get it back to us, after giving us a wrong address. This is the worst company I’ve ever dealt with.
Original: We’ve been trying to reach you for weeks - my partner used your express post option to mail his phone to you for repair, and it’s just been sitting in a PO Box - are you still in business? Your phone number never leads to anyone, our voicemails and emails have not been returned and the website Live Chat doesn’t work. Communication issues are incredibly stressful considering we’ve mailed an asset to you already.
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Recent reviews
Got good information, met up with technician at appointed time, job done in good time, outcome what was wanted, was informed of process. Very happy with a job well done. Show details
We had an issue when we booked the first appointment because the supplier did supply a broken part that’s why my 4 out of 4 stars rating but Thomasz suggest me the first availability after the weekend, came at my place punctual, fast fixing of the back glass of my iPhone in half an hour. Reliable and I recommend this service. Show details
The fix was done professionally and as quick as possible. Thank you for saving me from buying a new phone! Show details
my name Borat they repair my phone it’s very nice now i can watch the you tubes videos
Prompt, reliable and reasonably priced! Great advice and friendly too! Show details
Quick, great and easy fix. Highly recommend for anything that needs fixing. Great service. Show details
What a fabulous service No fuss, arrived when they said Perfect job ! Show details
Punctual, effective and affordable. Friendly and professional staff. Offered additional useful services.
Came out within a hour of submitting my email. Price very reasonable. Will use again Show details
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Same day service, quick , clean and efficient. Didn’t have to go out in the rain as they come to you. Great job Show details
The repair of my Samsung S21 Ultra was fast and efficient, happy with the services :). Show details
So far so good. Good quick efficient service to supply and install iPhone 12 mini battery(genuine). Just have to see if it lasts. Show details
Great communication along with service from the service representative, Thansk Show details
Excellent service by Tomasz. He arrived when he said he would and did a fantastic job! Thanks Tomasz. Show details
Prompt response, arrived on time and fixed the screen quickly. Very professional and polite. Show details
Great service – Great service, well priced and a pleasure to deal with Tomasz.
Thanks for the quick fix – So fast and efficient. We use them every time. They are really friendly, reliable and professional.
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Hi Mariska, We understand that this has been frustrating… Read more (+3 replies)