The Original PC Doctor

Maher was able to explain in simple language how Windows 10 could run 32-bit apps, and that a current model of processor offered better security than my dying old box could provide. Show reply

Awful – Couldnt get outlook to send or receive emails. Technician couldn't sort the problem out , left saying he would be in touch, silence, Phone calls to see what was happening - just the standard email saying someone would be in contact. So more silence. Lost all my outlook contacts, zoom now not working and now have "new" Outlook which I set up… Read more

myself as my old Outlook was deleted by the technician. I have to go through each email and log the address to recreate my contacts. Will take me hours. I used to be able send my zoom meetings from outlook - now cant and so as I cant get zoom to work properly I am now losing money from my business and am looking at sorting out a new platform for meetings. I got a phone call from the boss when I sent in "feedback" and got my deposit back but no help since. I would find a local person by word of mouth. If it is easy PC Doctor might be ok but if it is messy and they mess up you are left alone with the mess and in my case this will be at considerable cost

Professional, punctual, knowledgeable & highly recommended – I'm usually pretty good at eventually solving a PC issue at home, but on this particular occasion I'd hit a brick wall, had to admit defeat & needed external help. I'd used The PC Doctor once many years ago successfully, so decided to engage them again for this issue. First of all, the online query submission was very easy & the response to that… Read more ·  1

from The PC Doctor was fast & informative (Mark). After explaining my issue (it was a software issue) & cost structure, it was decided that a remote call-in would be the best & most efficient way to solve my problem & a time was then arranged, with the name of the person who would be looking after my query (James).

The PC Doctor subsequently followed-up with a text message to confirm my recent call & appointment details. Followed by another message closer to the appointment time, asking me to ensure I had either Quick Assist or TeamViewer installed (with instructions on how to do so if unfamiliar with either of these)

James called at the exact appointment time & for the next hour was able to systematically problem-solve the issue (plus another couple of other items I raised at the time). He was an absolute delight to chat with, was impressively knowledgeable & even when he hit a couple of roadblocks during the process, he simply found another way to solve them quickly with a few simple mouse clicks & dialogue box options.....James was seriously impressive in the speed & proficiency in which he smashed through the various tasks in order to get to the successful end-game result for my issues.

I could not be happier with my recent experience with The PC Doctor in general & James in particular deserves special mention for both his phone demeanour/customer service & technical knowledge.

It was absolute value-for-money the service provided by The PC Doctor, they were a pleasure to deal & I would use again in a heartbeat.

Pop-Up Intrusion – Dwight facilitated a 'quick' same day service when I received a pop up alerting me to 'possible identity theft' via hacking of my IP address. The distressing part for me was the spoken threat on repeat coming through my hearing aids which had flow on impact and my inability to get rid of the pop-up from my browser. It was of course a scam. Dwight… Read more ·  1

gave direction about what to do immediately and details of a technician visit and costs associated - so no surprises. Moudy, the technician arrived later on the same day at the scheduled time. He had the insight to greet my dog who then was completely untroubled by his presence. In a very short time Moudy had fixed the problem and payment was a breeze. Like Dwight, Moudy ensured I understood follow up support if necessary. In this case it isn't required. Moudy is professional, courteous, responsive and warm, displaying the best of human services. The next day Dwight checked back if I had any problems - so I more than happy to provide a five gold star review for both Dwight and Moudy.

I could not remove fireflies.ai (an AI note taker) and it would constantly pester me to join any online meetings. We tried everything with the Microsoft adminstrator but to no avail. Called The Original PC Doctor and found the issue lay with the permissions of fireflies from the person who used it. Would definitely use them again. Show reply

Michael arrived as was agreed to provide assistance for 2 things. First item, when I updated my desktop to Windows 11, the Outlook function was not how it operated with Windows 10. Michael quickly changed the Outlook function back the way it was… Read more ·  1

with Windows 10, making it more efficient to open up and print emails. Second item, my partner had purchased a new Laptop along with Microsoft 365 and Security packages. Michael was requested to download the packages, then ensure the Outlook, Word and Excel packages worked okay. We were very satisfied with Michael's attention to detail, and his explanatory comments on various aspects of what he was doing gave my partner an understanding what he was doing and why.

I believed a had another 'problem' 2 weeks ago (Mid March). It was embarrassingly 'User Error". The PC Doc' (Emil ?) remotely logged in .. pointed out my 'failing' (I'm old) and gave my PC a 'Health Check' .. deleted rubbish, addressed old files etc .. EXCELLENT customer relations. 'Now working so much better (the PC, not me! LOL). Wouldn't go past the 'Doc guys, they're great !! Show reply

Terrible communication – This review is based on very poor communication and an inability to get the company to schedule an appointment. The technician said he might try and make it on Sunday. I emailed Saturday. Heard nothing. He said if he didn't make it Sunday he would reschedule on a Saturday. I have been trying to get in contact with him for 4 days and still none the… Read more

wiser if he will come or not, let alone what time. You can only keep contacting the answering service which isn't even the company. The email gives automated messages that aren't helpful or effective. The process is a sham. The technician has left my computer's in a worrying state and job not finished even though I have already paid a lot of money. Do not use this company if you value simple communication.

If you want the Mac Doctor I would look elsewhere – Ageing iMac had a major system slowdowns so got an assessment. Barely looked at my machine but recommended a major upgrade. Asked if I was better replacing the machine but was convinced I could get a few extra years of service with the update so trusted the expert (they claim to be one of the countries leading Mac technicians). After 6 months… Read more

(outside of my repair warranty) the machine was basically unusable.

If you want the Mac Doctor I would look elsewhere.

WANNA GET RIPPED OFF? CALL THESE GUYS! – Inept technician. Drove for two hours to get to my home. No advisement of that prior to booking otherwise I would have gone more local. Ripped off big time! No leeway after complaint to Fair Trading. Just unethical shysters. Don't engage in their services. EDIT 16th August 2025. After getting the generic, "Sorry for your experience crap..… Read more

"response, I had sent a response that I was willing to talk (7th January 2025) about a partial refund only. CRICKETS since. Bad business practice.

Felt confident with Paul immediately. He was in total control and it was obvious that he would iron out our issues. Was particularly impressed when Paul had to change a password, and then made sure that he ascertained which other devices would be effected and proceeded to ensure that password was changed on each device. This type of care… Read more ·  1

eliminates the need for call backs, and wasted time. Would not hesitate in recommending Paul and The Original PC Doctor.

This is the first time I have used The Original PC Doctor and needing my laptop the next day it seemed the obvious choice. Manpreet was punctual and professional. The job took longer than I expected due to an issue with windows. Throughout the whole time Manpreet kept me informed of what he was doing. 3 days later my laptop is running as good as new. Thank you, Manpreet and The Original PC Doctor. Show reply

Excellent service. Paul the technician understood what to do and did it. Helped with sending a PDF for me something I had never done before. Have been using Original P C Doctor for years and they never disappoint. John Show reply

Had an issue with the computer, all files disappeared. Phoned the PC doctor and was informed that a tech will be booked for 4:30. As advised and on time, the tech arrived and after discussing what I did prior to the files disappearing the tech went to work. All files were retrieved and the issues resolved. Great service from start to finish. Definitely recommend the PC Doctor. This is the second time I have used the PC Doctor. Show reply

We had 2 problems, one on each of our laptops. Our friendly technician fixed them both in half an hour. We are highly delighted and will use The Original PC Doctor again. Show reply

fantastic service, excellent knowledge and quick easy solution solved the problem and my ageing machine now working like new. Show reply

Excellent support and determination from James. Problem fixed! Thank you. Show reply

Jay was fantastic on Thursday. He fixed my printer and also had network problem. He installed the Security license and also solved a list of issues I had. Show reply

Emilio was polite, professional and very helpful. Will ask for him again if needed. Show reply

Manuel was superb! I got exactly what I wanted in regards to my new laptop set-up, along with tips on how to decommission the old one. Thank you for sending him. I have used The Original PC Doctor for a number of years and have always been super-happy with not only their technical know-how, but also their prices and the punctuality of their technicians. Show reply

I was very happy with the service from technician Manuel last Saturday. He did an excellent job setting up my PC, monitor, and printer, and I was very pleased with the result. Everything is working perfectly. I’ll definitely reach out again soon for help with installing Windows 11. Rima Show reply

Very good at communication. Refunded the amount. No fall promises. Good job Very fast response. Show reply

Brendon was very helpful and let me know what he was doing throughout the whole job. He was very insightful, knowledgeable, and gave some great advice and tips that I will use for future. Im very satisfied with his services. Thank you! Show reply

The technician (Michael) arrived at the appointed time and quickly identified the problem as to why my desktop computer was unable to connect to the internet. He resolved the issue and then showed me the way to resolve the same problem should it ever arise again. Show reply

I was very happy with the service l received, Andy was very helpful with everything polite thankyou very much. Show reply