Geeks2U

Booked online on Tuesday 21/07/26 at around 5.50pm. Around 30 mins later managed to get the problem fixed myself so attempted to cancel. Clicked on the "Cancel Booking " button on my confirmation email and a page came up saying cannot cancel online. Attempted to cancel via their contact number and got a message saying they would not be available… Read more

until 6am eastern states time.(I live in WA). Called the next morning to cancel they then told me as per their terms I would be charged a fee because I had not given 24 hours notice. I. pointed out that I could not give 24 hour notice due to 2 issues. 1 My booking was made at 5.30 pm for 8am the following day. 14.5 hours from my booking time. . 2. I was not able to cancel the booking either online or by phone until 6am WA time the following morning. They said on this occasion they would not charge me but any future bookings would be subject to the cancellation charge. So be warned do book anytime within a 24 hour period incase you have to cancel and only book during their office hours

From my experience just trying to book....well very shonky. She said they only do remote, not one technician in my area. Ended up she said they had no technicians and no clue where or when I could do so in the whole of the South west (Bunbury) I rang Officeworks and let them know, not a good look.

I rang to book a Geek2u technician i asked twice if they came to my area and assured absolutely sir so went ahead and booked provided my credit cards details as I was told the appointment couldn't be finalised until I'd provided my details. Geeks2u… Read more

were due at 9 am this morning, at 8:30 I received a call to say the tec couldn't make it and would I mind calling the 1300 number after 30min of being told it was to late to cancel my booking you will be charged a fee!! To sir you chose the booking time (no i didn't) in the end we rebooked for 9:30 Friday 2 pm today i received another call this time to tell me sorry we don't come to you area but if you are happy you can drive 1 hr to our office i live 15 minutes from Maitland for goodness sake the geeks2u call centre is the most unprofessional organisation I've ever dealt with the company is a joke i would not recommend Geeks2u unless you are desperate

Appalling after sales service. Multiple emails and calls re immediate problems with email and office suite installations, resulted in promises of follow up calls and visits on 4 separate occasions. None of which occurred. Excuse, only once I… Read more

followed up, was always that technician not available. Over one month from initial visit, both email and office suite not working. Don’t use them!!

Chris the specialist technician was ABSOLUTELY AMAZING. He addressed each and every issue to our utmost satisfaction. We had quite a long list but that didn't phase him. He spoke in a language we seniors can understand. I wouldn't hesitate to engage geeks 2u at any time. We are so impressed. Show reply

Bouquet back :-) After an initial positive experience, where my computer problem appeared fixed by Gene, the issue resurfaced the next time I turned the computer on. I called to report this and was told a technician would get back to me, however that didn't happen in a timely way. After I changed my positive review, and then a further 4-5 more… Read more ·  5

contacts between Geeks2U and I, 3 weeks later I did get the technician back as promised to revisit the job. I'm happy to say Gene from Geeks2U attended again and has hopefully diagnosed the issue with my computer. Hopefully, the problem will now be fixed once and for all! We got there in the end, thanks Geeks2U.

Eleanora did a fantastic job of connecting me to the NBN. She was so thorough and efficient and made sure everything was up and running well before she left. I couldnt be more pleased. Show reply

Called geeks2U today for emergency phone problems for my mother in law’s phone. They were able to send someone to her within 2 hours and although they were unable to fix it, they stuck by there no fix no fee policy which is absolutely brilliant. The guys we dealt with today were fantastic. Will use them again for sure. Show details ·  1

These guys are useless, was at my house for 8 minutes in total did exactly what i had already done then said couldn't help but still charged, when I emailed and complained, no response ! ** I can now say that after I posted here I was contacted by Geeks and a full refund has now been received.

I booked my Appt with a G2U consultant. I specifically made sure my appointment was early enough as I am a shift worker and time sensitive. I left my credit card details via their sms portal reminder "to make payment easier on the day" the night before my appointment. No probs .... My appt was for 9-9.30am ... 10.30am still no show and not even… Read more

a courtesy call that the tech is running late. I waited to 10.45am ... then I called G2U to cancel the visit. The consultant stated it was going to cost me the cancellation fee as it is within the 24 hour penalty charge ... I repeated again, actually 3 times, my cancellation is due to the tech not showing up. She was " kind to offer me 50% off the cancellation penalty fee " ... lol I stated my situation again ... 4th time and she decided this time only, will they waiver the cancellation fee ... just this time.

Okay, because I am not going back again to use their service ... very poor and disappointed as I was looking for a solution to my laptop problem.

Booked an appointment 1 month early. Took leave to have the technician fix my computer. Never turned up. Called them and they couldn't get hold of him. Was asked to book on another day. I could have been notified of this. Waste of time and poor customer service.

I had a technician booked for between 10am and 11am today job no 1277549 I then received a message he will arrive between 11.45-12.00pm After no one showing and no message at 12.30 I contacted the service centre. I then got a message he will arrive between 3.25-3.30pm AT 3.45PM I got another message he will arrive between 4.45-5pm An entire day… Read more

wasted and at this point I felt its surely time to cancel as based on the days experience, I doubted the appointment would be kept. When I finally got thru to the overseas service centre they advised me they need a min 24hr cancellation so I will be charged! After losing my patience with this farse I was finally told I will not be charged. This was a horrific experience and a complete waste of an entire day...I will never use or recommend this company and wish anyone wishing to do so the best of luckl

I arranged for a technician to come out to one of our staff on Tuesday. On Wednesday the staff member had the same issue reoccur. I had to call to authorise the staff member to get a follow-up call with the technician. I then called, after holding for 20 minutes I spoke to an agent, who assured me he'd been added to the account and said she would… Read more

call him back immediately. No call. It's now Thursday and I'm on hold again.... Unfortunately, the staff member has travelled to Melbourne so all we'd like (and happy to pay for it) is for the same technician to give us a call back. Previously been quite happy with Geeks2U but now I'll be looking elsewhere for support.

Disappointing. Called up for an indicative quote. Clearly explained what I needed. Printer set up on a LAN and a corrupt file replaced so I can access a laptop. The operator did not seem to comprehend this and tried to tell me that I wanted something else - just to recover data and did not understand the printer issue. I asked for ge eral pricing… Read more

and got need a call out fee $160 plus GST then extra from there. Gave up and called Jim's IT. Got a quote approx 1 hour @ $150 inc GST. No fluff appointment made for tomorrow. Again disappointing lack of service and understanding from Geeks2u

quoted for a laptop keyboard replacement and was told 3-5 weeks to get the parts. Took 8 weeks and I was following up multiple times and dealing with rude and unqualified staff throughout the process. Tried to charge me 3 times the original price for the installation. Only good member of staff we dealt with was [Name Removed]. However still… Read more

frustrating to have to continually follow up with these multiple issues with delays and overcharging. Overall would not recommend to anyone and we won't using geeks 2 u in the future.

I recently purchased a printer and had geeks install it three days later it would not print so called for warranty service the guy who came sorted it quickly and was most helpful now geeks are endeavouring to have me pay for a warranty service I was warned re your reputation so you can kiss another customer goodbye

I booked an appointment and specifically rang back to ensure I was sent a technician comfortable with my little dogs. I explained they’d sleep the whole two hours I intended to have the assistance of the technician but they would just up for the… Read more

first minute or so. I was assured my request could be catered for.

They sent a technician who was very unimpressed with the dog situation before even entering. He said he had allergies and was VERY worried about his white pants. I explained the explicit request I had made for someone ok with dogs.

He entered, the dogs did jump and he immediately started scowling and growling at them while dancing around to protect his pants. After a minute or two the dogs laid down but he carried his unprofessionalism into the support he offered me. He was dismissive, short and rude.

I called him out on it and expressed I wasn’t happy with the way he was communication with me. He asked if I wanted to cancel, I said yes, he tapped his phone and silently walked himself out, leaving the baby gates we use as a backup to ensure the dogs don’t get out, wide open. All of this happened in the matter of 7 minutes. To top it off, as the door banged behind him, I get an email with an invoice for $150.

I complained to customer service and they did say they were sorry but excused the technicians behaviour as probably due to him having a bad day.

Got my money refunded but was left with a computer that still wasn’t functioning and the task of finding someone less offensive to fix it. Had a great guy from a Geeks2U competitor come out. He fixed the computer competently and let the dogs sleep soundly in the room where he worked. No totally unnecessary drama and complete respect for the home he had entered.

Disappointed. I had my PC repaired by Geeks2U in November and by January it had failed again. I did use them many years ago, and the service was better then. I tried to get assistance from the geek who had assisted me, but got no response. Very expensive repair for just two months of service.

Fixed wifi issue but recurring within 10 days. Geeks2u don’t care and won’t refund. Easy money for Wesfarmers/officeworks. The call centre staff were uninterested and kept robotically reading the script

DISGRACE & SCAM They advertise no fix no fee. At the end of the booking process, I asked for confirmation if no fix no fee applies and she told me that it doesn’t. So I canceled the booking and she tried to persuade me that I can’t. The booking process was also absolutely unprofessional; the agent was trying to connect me with a service person… Read more

for 20 min…during this time, I could hear her vulgar behaviour.

I called Jim”s it on 131546 and received a completely different service.

In other countries I could submit a court case for this unprofessional behaviour in Australia sadly we cannot.

A Geek2u repaired my laptop . The sound wasn't working. After 7 weeks the sound went again. I have contacted them for a repair. Get back to you in 48hrs they said. Still waiting a week later. Contacted the guy who repaired it but no reply. Very disappointed. If they do come and fix it I will amend this review but until then I tell you...don't… Read more

hire a Geek2u From this review Geek2u sent me an email 10 days after I contacted them saying how sorry they were for my troubles. ..I've got it fixed ..without their help. Too late Geek2u!