No customer service. Won't respond to emails. Poorly installed. Lots of issues. Company not willing to admit its a bad job and are blaming me but can't provide proof. Show details
The team sent out by Floor Venue, to remove ourfurniture and lay the carpets were careful, diligent and respectful of our house. Their workmanship was first class. We cannot thank them enough for their work, care and respect to our property. We… Read more
would have no hesitation in recommending this company for the quality, price of the carpet, and their dedicated professional workman.
Follow-up · A great company, with good competitive prices. The carpet layer was very obliging, careful and didnt wany to stop until work completed. He was very thorough and competent too. He did a hreat job. After measuring and paying deposit i could pick the day. I had to wait 1 week to have my selected day. I paid the company to remove the heavy… Read more
I had Lifestyle 12 mm EPC White Oak hybrid flooring installed through FloorVenue Chatswood and are very happy with the result. The White Oak colour works beautifully with warm white walls. Leo at the Chatswood showroom was knowledgeable and helpful, and the advice was spot on. The installation team did a great job — they worked hard, were… Read more
professional on site, and took care with the preparation and finishing, which really shows in the final result.
A positive experience from showroom through to completion. Would happily recommend FloorVenue Chatswood to others.
Reviews with attachments
Good service and quality product – Floor Venue responded quickly to my request for a quote and were fast in sending someone to measure up my apartment. The quote itself was competitive and they were flexible in providing different options to meet the needs of my strata. The installers were efficient and friendly, they were able to complete the whole job in a single day. We're… Read more
really pleased with the quality of the floor, and the apartment looks a whole lot nicer as a result. We made a timelapse of the installation for fun, but it shows the process and the quality of work.
They are blaming our WHEELCHAIR for our woes, that's right they are taking advantage of our disability. They arrived at 5pm instead of 7am and informed us we had to move out for a week. 5pm no notice just leave. When asked why the skirting does match they said that's the best we can do. We would not have choosen this colour had we known. On two… Read more
separate occasions they have come to repair and its still faulty. They Insist that it's not under warranty even though it is a 15 year warranty. That's very dishonest behaviour.
Refused to talk about helping us until we removed the poor reviews as they don't want the truth to be told.
First they blamed our moping, but I bought the exact machine they recommended, to clean the floors.
So they blamed the wheelchair. That's right our wheelchair
Look at the poor quality for yourself.
No service after installation at all.
Avoid at all cost, you have been warned
Very good customer service from Farrukh at the Kings Park Store.Very good price and quality products Show details
Knowledgeable about product and laying giving us confidence from the start. The installation team were hard working and efficient - the end result is beautiful. Very happy to recommend.
In-depth reviews
The entire process was a MASSIVE headache – The entire process was a MASSIVE headache. 1. Sales: They were quite professional and fast with the quote. This was the best part. 2. Inspection: The worker made a mistake during the inspection, which we confirmed with the installation manager. 3. Stairs: The stairs are uneven. They had many opportunities to suggest concrete instead of angled… Read more
plywood, but no one mentioned it. This took much longer than they indicated.
They blamed our 'unusual stair structure,' which they never mentioned during the initial inspection or early stages of the project. It was only after we complained about the angled stairs that they brought this up.
You guys shouldn't ask us to pay extra to fix your mistakes. It's unfair. If you had mentioned it during the inspection, we would have been happy to pay extra to ensure the job was done correctly, as it's meant to last a lifetime.
4. Flooring Patterns and details: The flooring patterns are not designed nicely, as shown in the photo and we had to ask them to come over to fix the wrong colours and holes.
5. Delays: The project was delayed for over a month. We chose FloorVenue because they assured us of timely completion, but they were significantly delayed due to incorrect inspection and insufficient installers. Despite paying two weeks extra rent, I had to send numerous emails, messages, and calls with little success.
It's unfortunate to have to give a negative review, but this flooring process was a nightmare. We never want to deal with this again. Don't call us unlucky; this is simply unprofessional.
Exceptional Service and Expertise: A Review of FloorVenue Campbelltown – After extensive research, I chose FloorVenue Campbelltown for my laminate installation, despite having the option of private installers. The decision was influenced by the comprehensive warranty and support they offered. FloorVenue Campbelltown provided exceptional service, and the laminate they installed is of superior quality (Kronoswiss… Read more
Aquastop 12mm // Zermatt).
Our experience began with Eric, who visited our home to address all our concerns. One challenge we faced was that our skirting boards were not thick enough to accommodate the natural expansion of the laminate. With Eric's expertise, we opted to install white scotia (as shown in the photo), which not only resolved the issue but also enhanced the overall aesthetics of the space.
Eric's knowledge and evident passion for ensuring customer satisfaction stood out to me. I never felt pressured to choose FloorVenue over other options; it was clear they were dedicated to doing a great job rather than simply securing business.
For those who prefer not to remove existing skirting boards, installing scotia proved to be an excellent alternative. Painting the scotia afterward was relatively straightforward and complemented the room perfectly.
I am grateful to FloorVenue Campbelltown for their professionalism and outstanding service throughout this process. Thank you for a job well done.
- +2
Nice, professional, excellent service of my floorboard experience from beginning to end – Excellent, professional service, competitive prices - my best choice! Although I communicated with Luke most of the time, I can say all team members at FloorVenue are nice, approachable, easy to talk to and give advice to best of their knowledge. First I was emailing with Luke and he honestly and clearly explained why my floorboards couldn't be… Read more
repaired, so I decided to having them replaced. On the phone and in person, Luke has always been nice, professional and ready to work with me to realise my ideas. The installation team were professional, experts in their field, and did a super fast and perfect job. What I love about these floorboards the most is they look different from different angles and places in the room. I took all 5 photos within 1 minute - brilliant colours and shades (Type: Aquafloor - Barnwood). Thank you again, Luke and everyone at FloorVenue for all your help, professional advice, smooth and clear communication through my floorboard adventure; been a great pleasure meeting you. Happy to recommend FloorVenue to anyone, and looking forward to working with you again on another renovation adventure of mine.
Positive reviews
The team at Floor Venue were wonderful to work with, supplying samples for us to check well in advance and answering every query promptly. Their hybrid wooden flooring is good quality, and the installation team is polite, efficient, and professional. We’d recommend them highly (and indeed, they were recommended to us - we’re very pleased they were!) Show details
Professional service and quality product ( engieered flooring and carpet ). Very Happy
Our experience getting new carpet installed was seamless. We needed it done quickly and it was. Farrukh handled everything from start to finish and followed up to make sure everything was completed as expected. Based on our experience, I am happy to recommend FloorVenue Chatswood. Show details
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Negative reviews
I'm not sure I've come across a less customer focused flooring company. Inability to send all the information. Inability to send a quote for all elements despite asking several times. Inability of management to respond to a complaint. If this is what you get prior to buying something, then I'd hate to imagine what you get after buying something… Read more
that isn't installed properly. Surely the customer shouldn't have to work harder than the supplier.
When I make decisions about spending a lot of money, how management respond to poor reviews and complaints is a key determiner, up and above how the local store functions. Is it worth the hassle?
Frustrated with their service or lack of it – Instalation was filled with errors. They told me they wouldn't cover the warranty until I paid the final $200. They would not come back and fix the problems. In the end they refused to answer my calls. Stay away.
Ensure levelling approach is clear – Flooring colours and quality of the product is great. Just recommend you and the estimator and inspectors are CLEAR on floor levelling (plywood or self levelling) and finishes between bedrooms as this does increase in price dramatically. Show details
Recent reviews
laminate floor boards in my bedroom – the installers were polite, professional and did a great job! Show details
I had an excellent experience with FloorVenue Chatswood. Leo was super helpful, patiently guiding me through flooring and carpet options. Mr Wang and his team did a fantastic job with the hybrid floor installation. Craig also did a great job on the carpeted stairs. Top-quality work, I can’t recommend them highly enough! Show details
We are absolutely thrilled with the beautiful job Floor Venue did on our new floorboards! The entire experience—from quote to completion—was seamless and professional. A big thank you to Leo, who looked after us throughout the process. He was organised, responsive, and made sure everything ran smoothly. We also want to acknowledge the installer,… Read more
a wonderful and highly skilled woman whose professionalism and attention to detail were outstanding. She was incredibly obliging, efficient, and took such pride in her work.
The result has completely transformed our space, and we’ve received so many compliments already. We highly recommend Floor Venue for anyone looking for top-quality flooring and exceptional service.
I recently needed a damaged hallway portion of bamboo flooring replaced and didn't want the entire floor (3 bedrooms and hallway) to be ripped up. Leo from Floor Venue Chatswood explained all my options and suggested a partial hallway replacement which worked well and was priced competitively. The communication with Leo was excellent and the… Read more
installation went smoothly. I was impressed by the work of the installation team, especially Thu. She was meticulous in installing the planks, in particular leaving a neater finish around metal handrails and corners than the original installation by a different company.
- +2
the laminate installed were very nice for the price. Work was done well. I could not feel any difference as I slide my feet across the entire area where the laminate was laid. No unevenness or noise as i walked across the floor. Show details
Excellent costumer service. Great product. Very professional carpet person installation. Show details
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I'm very happy to have used FloorVenue for my rental property in Glenwood. Their quote was very competitive, their team was punctual and efficient, and the job was completed promptly... and looks fantastic! I showed some photos to my friend, now she is super tempted to replace the flooring in her home. Very impressive work, team. I won't hesitate to recommend your services should the opportunity arise. Thanks a lot for a job well done. Show details
Very happy dealing with Floorvenue Chatswood. Clear advice on options and costings. Install looks good. Show details
From the very first phone call, I found Venue floors Campbelltown so accommodating. From Gordon who came for measure up, to Vesna in the office who was so helpful to Mitch the installer, who did a Fabulous job, our floor looks unreal and I would recommend them completely. Show details
I’m so ecstatic with my new floors! The team at FloorVenue Blacktown were fantastic! Helen and Gordon were so easy to deal with, I was explained every in detail before they began which put me at ease. Highly recommend the team. Show details
We had a fantastic shopping experience purchasing Greena Bamboo floorboards from Floor Venue in Kings Park. Helen was incredibly helpful throughout the entire process, offering expert guidance from material selection to installation tips and problem-solving. She truly understood what worked best for us, and her kindness and professionalism made… Read more
everything go smoothly.
The bamboo flooring itself is excellent—durable, flexible, and easy to install. We couldn’t be happier with our new floors!
Avoid if you can – While FloorVenue provides a good range of products and helpful product advice, there was no onsite supervisor for the works and their poor workmanship led to multiple defects. Disappointingly, they have failed to acknowledge these issues let alone rectify them. The install team did not fully remove old gap sealant. Apart from leaving an ugly… Read more
finish because the old colour doesn't match, the new gap sealant applied over the top cracked where it could not adhere to the old material. The team also did not leave sufficient expansion gap leading to board separation. Finally they did not properly apply adhesive to the edge trims which have lifted off.
Since payment (which they demand 90% before commencement) their communication has severely declined.
Highly recommended – Excellent service and great price. Leo was good in communication and Craig did a great job installing.
Outstanding service – Working with Leo from FloorVenue Chatswood was an exceptionally positive experience. He was clear in his advice and quotes, willing to be flexible, and went above and beyond in being available when we had questions. Our negotiations with strata turned out to be complicated, with several changes of plan required, all needing to happen within a… Read more
limited time. Leo's kind and calm demeanour and constant willingness to adapt to new scenarios helped us to navigate a very stressful time (as renovations often are...). The wool carpet that FloorVenue ultimately laid looks and feels luxurious. We look forward to working with them to lay future engineered wood flooring. Do yourself a favour and go with Leo at FloorVenue. We are so glad we did.
Venue flooring – Excellent customer service, great communication, great price. Very happy with the hybrid floors. Highly recommended company. Show details
Great Job – Good to deal with from sales to installation & attentive to client requirements. Carried a good range of stock. Reasonably priced and turned up when they said they would - from quoting to installation. Happy with the service.
Wall panels from Floor Venue – We installed acoustic wall panels above our kitchen cupboards, having decided against plaster board. We were looking for a product that would be both a feature wall and improve the sound absorption in our kitchen/dining room. The quote was prompt, including delivery of samples to confirm our initial choice. The installation occurred on time and the completed job fully met our expectations.
Great work – Has a fantastic experience. Professional and efficient with good attention to detail. The finished flooring looks flawless, and the whole process was smooth from start to finish. Highly recommend them!
Great experience, satisfied with the result – Excellent service and really happy with the end result. The new floorboards look great, and gave the place a new modern feeling. Professional and got the job done in a timely manner. Cat approved!
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