Geek Mobile

The service was okay their administration is woeful – I used this service once, in August 2018, for an email issue. They sent me an invoice that I thought I paid a couple of days later. I then went overseas on the 8th of September and returned on 1 October to find a reminder for this bill. After checking my NetBank (because I thought I'd paid it) and not finding any matching transaction I paid it… Read more

again - making sure it went through this time and thought nothing more of it. I was somewhat surprised when I got another reminder from these guys and then a notice from a debt collector several weeks later. I told them repeatedly it was paid and showed them the receipt. Their internal admin hadn't recorded the payment and sent it to a debt collector who bugged me for nearly a year before I finally said I'd go to ASIC. Even more surprising they've suddenly turned up again - 4 years later!! With the same paid invoice. I will now lodge a formal complaint with ASIC and the ACCC against both Geek Mobile and the debt collection company they use. If anybody thinks this is made up please feel free to message me - I still have all the emails and the payment advice. So I guess, from a review perspective, don't be a few weeks late paying these guys or they'll hunt you down to the ends of the earth for years for their $38 - even if the debt has already been paid.

AMAZING SERVICE – When I noticed that after a system update, all my files were gone from my work laptop. Being a small business, all our information (I thought) was gone. Panic set in. I would have contacted at least 20 local computer repair stores but to no avail. I tried a local retail store that does repairs who charge a fee to look at it but they do not fix it… Read more

at that time. They said it would take them at least 3 days before they could do even look at it. Then I tried GeekMOBILE who arranged to have one of their team members remote access into my laptop within 30 minutes.

Sean from Geek Mobile was amazing. He had a look and within 2 minutes he could tell me not to panic and it could be fixed. While I was working away for the business, he worked on my laptop remotely with me viewing the screen the whole time, explaining everything he was doing over the phone. Being not very computer literate, I had to find a cord for to connect the laptop to the internet and he arranged for a photo to appear on my computer to show me what I was looking for. I felt that all our information was secure and at no time did I feel that my information was not secured.

The service was fantastic and prompt. The price was very reasonable. I would have no hesitation recommending this company

Absolutely fantastic, definitely recommend !!! :) – I have had MAJOR issues with trying to get my printer to reconnect after changing modems.. I am not amazing with modern technology but can usually sort my own issues, this one, not so.. Because i am in Daylesford, my help was remote, which i was initially advised and did not have a problem with.. I think it was Shaun that rang me and got remote… Read more

access to my laptop and fixed it.. His skills were amazing, very friendly and patient, and very knowledgeable.. Am more than impressed and would definitely recommend their service, great service for a great price.. One VERY happy customer :) Thank you Shaun :)

October 16th 2019 Update: Fantastic, Amazingly Helpful & Patient

"Sean was just all round fantastic :) he knew immediately what my problem was and was very patient helping me fix it, well he did it and I tried to be useful my end :) Fantastic service, fantastic everything :)". I have a printer that was not talking to my laptop after installing a Telstra 'Smart' modem, i had spent countless hours, days, trying to sort it.. Because I am rural, i hated the thought of the cost of anyone coming to the house (and couldn't find anyone) so contacted these people. Best money i have ever spent, and i would 200% recommend them :)

Geek Mobile handled my computer and printer problem in a friendly and professional manner. I certainly will call them for help if I need it in the future.

This refers to one technician, and only one. Matthew is top shelf, but may not be available for all locations. I don't want anyone else to work on my PCs.

Stacey was very professional, knowledgeable and provided us with great advice. We appreciated also his honesty.

Sorted one problem out but couldn't figure out the 2nd problem. The following day I realised the 2nd issue they couldn't fix they had dropped an inbox off the email address. Have spoken to them twice on the phone. The second call they requested I… Read more

send them an email to get the tech back as they said they would on the first phone call. Several email no and no reply at all. Avoid this company just go to a reputable company.

Stay away from these characters . I booked and they sent me a confirmation and nobody shows up. After phoning I’m told sorry not coming . Phoned 1800 number politely told me sorry nothing I can do . Seriously you are a joke

On sell, On sell, On sell – Exercise extreme caution when dealing with this company, especially if you own your own business. In my opinion their fundamental purpose is not only to try and repair your PC, it is also to upsell as many products and subscriptions as possible. If you are comfortable with constantly saying “NO” and receiving a nice fat bill, then I would… Read more

recommend this company. The technician was friendly; however, you could tell that he wasn’t comfortable with the hard sell tactics. The poor guy just wanted to do his job and go. You could tell that it was a monetary requirement for employment at Computer Geeks, ingrained into their training.

After spending well over $1,000, which increased my PC startup time by around four seconds, which was the reason I logged a service call with them in the first place, he suggested that we get our own domain name – at a cost of $330. I agreed to it, however he failed to mention that it was an annual subscription. If I had known that I never would have agreed to it, nor did I sign any documentation consenting to this. When the renewal bill came, and I questioned it with Sharee (Manager) he/she stated, that I was told about the annual subscription. I asked to view any kind of documentation to support it, (Please note, I asked for this in a polite manner.) They could not supply any documentation whatsoever and this was the response I received:

“Due to your belligerent attitude I have made the call to remove your licensing from 5pm today. I don’t tolerate this sort of behaviour in our company and therefore will be blocking you from further contact with our business.” (Sharee - Administration Manager - Sept 27 2024)

This only gave me a few hours to retrieve all the email data that I required, before shutting the account down. For what, asking to view a subscription I was meant to have agreed to.

Matthew was the technician that helped me with the issue on my laptop. He was courteous, explained what he needed to do to fix issues. It is the 2nd time I've used geek and been satisfied both times. I would recommend them to anyone who isn't tech savvy like myself.

Have used for more than 5 years. Always fix the problem and if unable explain why and give relevant options. Look after the average consumer ensuring you are not spending unnecessary money on things and devices you don't need. Thank you Stacey!

Fast and efficient service. I always ring these guys first.

Cyber attack termination – Tony came to help me clear my laptop of a problem that made me block internet banking pause. He was so well up to date he cleared everything for me in short time. Most appreciative.

Excellent advice from Tareq Bader – If you have a problem with your laptop/computer, ask Tareq Bader. My laptop was not opening, I thought it died. Tareq helped me over the phone to find out the issue. He advised me to test & buy a new charger. I followed his advice & my laptop is working!

Excellent service! – Roshan was excellent and explained things clearly and concisely, solved all problems and left us well-informed.

Daniel was very knowledgeable – Daniel was very knowledgeable fixed all the issues so I’m now running corectly

GREAT GEEK Mobile – Absolutely professional company my IT issues fixed in an hour. Punctual and helpful. Stacey was very knowledgeable. Highly recommend this company.

Quick and knowledgeable service – Excellent service and is very skilled in solving computer issues!

Fast & Effecient – I gave Geek Mobile very little notice when I asked if they could come and see me. Both of my computers were down and I desperately needed to know if anything was recoverable. Renato was quickly into checking it out mid morning and discovered no data was retrievable. Everyone I dealt with were friendly knowledgeable and prices were fair. I've used… Read more

Geek Mobile again recently and had the same high standard of customer service. Was able to get same or next day service, I chose next day as it was more convenient. Renato explained things to me in easy to understand terms and had my problems sorted in no time. I highly recommend them 5 star service and awesome communication.

Thank you very much mate – Roshan for the win, he solved my issues quick and easy.

They don't call them Geeks for nothing – Justin was so polite, friendly and knowledgeable. He arrived and fixed my issue with my router and DNS settings within 30 minutes. I will be sure to use this service again if I ever encounter another issue.

So pleased with Matt – We were in the process of moving and at the last moment couldn’t find the power cord, Matt took the computer to his place, cleaned it up and added things we needed all in a great time frame and for a great price. Matt’s communication was fantastic. Thanks heaps and I highly recommend.

Never fails – Geekmobile have never failed me, unlike my computers! Thanks again guys for saving my info.

Great service – Peter was fast accurate about the possible outcomes and fixed paper jam printer perfectly

Such fantastic service – So quick and efficient and friendly and helpful! Really saved me so much time and stress

Set Printer – very good service will use them all the time when needed

Prompt service – Stacey was very knowledgeable. Quick to workout what I needed. Fixed in minimal time. Same day service was very much appreciated.

Honest, Great service!! – Honest, Great service, due to being to far out of service area arranged a phone consult. Sean was an absolute pleasure, Thank you so much for advise.

Very Satisfied Customers – My husband and I are very impressed with Stacy's communication, friendliness and technical knowledge. We are returning customers and will, definitely, continue to call on Geekmobile for all our technical issues.