Grill King Outdoor BBQ Kitchens
VerifiedABN: 30663301184102 reviews
Adam was amazing with customer service for the Rockpool BBQ. Very helpful and even helped bring accessories to the car. Would recommend Grill King again. Looking to buy more (furniture this time) soon.
Came to store with family and met with Adam. He ran us through all the options and we found the perfect bbq. Very helpful. Bought the compact series Rockpool and got a discount too! Couldn’t be happier!!!! Show details
Purchased 4x4 pergola and outdoor furniture, excellent service from all the team from costing to delivery , advised 4 week delivery and it arrived within a week ! Clear instructions and all parts accounted for . Easy to set up took about 8 hours in total . Husband one on his own. It’s looks fantastic and we are well pleased . Would definitely… Read more
recommend Grill Kings everything from customer service to installation was A1 , Can’t wait for summer to start using . Thanks everyone
Reviews with attachments
We are THRILLED with the quality, size, comfort and style of our lovely new BLACK MAXIMUS ALUMINIUM OUTDOOR LOUNGE SETTING. The seating is oversized so plenty of room to get comfy, and the seat padding is really thick and firm. Plus the coffee table is much bigger than I thought it would be. Overall we are very very happy with our purchase. Show details
We are really happy with our purchase from Grill King. Customer service and delivery were great - hassle free. We also love our Felix 4B, best Father’s Day present!
Beautiful showroom with a wide range of outdoor bbq kitchens on display Show details
I did a bit of research before buying my grill king out door kitchen and decided that grill king had everything I needed A maximum number of burners including a side burner and rear burner a sink and three door fridge and 1.5 m range hood it was also the best value for money compared with other brands It performs exceptionally well and as it connected to natural gas has excellent heat I’m very happy with the purchase Show details
The outdoor kitchen set presents excellent value with quality components and functions as intended. Highly recommended. Show details
Happy with this purchase! The BBQ kitchen arrived in great condition and looks even better in person. It was unpacked straight into my backyard, which made everything super easy. The delivery driver was friendly and helpful for to took all the rubbish. It’s now all set up and ready to go, and can’t wait to start grilling. waited about 2 months for it, but it was absolutely worth the wait. Show details
Absolutely outstanding experience from start to finish. The quality of the Grill King Outdoor BBQ Kitchen exceeded my expectations — solid construction, premium finishes, and the layout is incredibly functional. The team were knowledgeable, helpful, and made the whole process easy. It has completely transformed our outdoor area and we use it every week. Highly recommend Grill King to anyone wanting a serious outdoor kitchen.
I have been waiting for 6 months for my fridge from Grill King Outdoor BBQ Kitchens. Ordered fridge in 22 April 25 and it was delivered with broken door (hole at the door) on 28 April. I reported the issue on the day of delivery with photos. Phone calls and email trails going on for 6 months with promises that the fridge will be replaced. Today is… Read more
22 October and my phone calls and emails were only responded with empty promises. Each time I call they will say they will look into it. So no product after 6 months paying for my fridge and customer service is a joke.
Latest follow-ups
We bought and installed the Grill King 120CM Commercial BBQ Rangehood Black Stainless Steel SKU: GK-Rangehood-120BLK on 5th April 2025 and haven't been able to use it yet due to the faulty light switch. We have now been waiting 11 weeks for a… Read more
replacement light switch to be supplied and fitted.
There have been multiple emails between us and the customer services team with no promise of an installation date yet!
Paying full price for a brand new item and having to wait 11 weeks to have a faulty switch replaced is completely unacceptable.
Follow-up · After months of inaction, we took the rangehood back to them, dumped it in the store and then were given a refund a week later. This process took us around 7 months from purchase to refund. What a disgrace.
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This pergola is absolutely stunning turned out very small alfresco area into double the size Show details
Follow-up · It was very easy to assemble instructions were easy to follow. Very good quality very sturdy structure. I love the way the roof opens to let the sun in and also close the roof to keep the weather out when it’s raining.
I would like to say I’m impressed, but unfortunately I’m not. I ordered what was meant to be my husband’s dream BBQ, and it would have been appreciated if I had been advised at the time of purchase that the item was on back order. Instead, I had to… Read more
follow up two weeks later to discover that it wasn’t even in stock.
While the company may be Australian-owned, like many businesses with Australian ABNs, I can almost guarantee that when the product eventually arrives it will be manufactured in China. There is nothing wrong with products made in China—I am quite happy to purchase them—but this is not the same as being Australian-made, and the distinction feels misleading.
For future purchases, clear and honest communication about stock availability is essential. If an item is on back order, this should be disclosed upfront so customers are not left chasing information after the fact.
Follow-up · Communication is poor. Rang 4 times, 3 advising someone will call me back. 4th time I acted like I wanted to buy something from the sales team and got a call back within 30mins. General customer service enquires is pretty much a zero.
Positive reviews
Just had the 2.4m x2.4m gazebo delivered, excellent service, arrived in a couple of days and delivery driver was very helpful and helped put it in garage, very friendly chap…..John - Oran Park NSW
We purchased the 4m x 5m louvred pergola and were really impressed. Really high quality construction and powder coating. Everything assembled as it should, threads were clean, holes were exactly where they needed to be. It was a nice change to assemble something that was thought out and not have to swear my way through it. I’d say this will continue to stand easily for 10+ years.
Brought a 4x5 freestanding pergola. Delivery was prompt, no delays, arrived in tact and in perfect condition. We looked at quite a few before choosing this product. Very y happy we went with this as quality and price was better than anything else’s we researched. Easy install took four of us about 2-3 hrs. Time to enjoy. Eric
Negative reviews
WARNING DO NOT BUY!!!! These guys are absolutely useless to deal with. They took 5 months to deliver my BBQ. I followed up numerous times to find out where it was. They dont answer their phones and then i finally told them i wasnt waiting anymore and wanted a refund and then they miraculously had it in stock. I didnt want it after waiting 5 months… Read more
so asked for my money back and they tried to charge me a 20% restocking fee. WHAT A JOKE!!!! STAY AWY FROM THIS COMPANY!!!! SHOCKING SERVICE AND TRIED TO RIP ME OFF BIG TIME!!!!!
This mob's gazebos were cheaper than just about everywhere else, and now I know why. During a chat with one of their sales consultants I asked about delivery and they confirmed that my gazebo "would be on the first trip to Queensland in early January". End of January is looming and I haven't heard anything, so I drop them a line asking if… Read more
there were any updates, and was informed that delivery would be in April. Essentially I was lied to in order to get the sale (the consultant was very pushy to begin with) and they had no intention in fulfilling the early January timeline.
I despise being lied to, and going by other reviewers, this is a common practice for this company. Got a refund, but only because I threatened them with consumer affairs. Dodgy and dishonest. Avoid.
Horrible service horrible products. Took almost a year to get what I ordered and it was damaged. The bbq can’t be converted to NG unless I grind off tack welds and weld back on. The fridge was damaged apparently it takes almost a year for a new one… Read more
to arrive. Installation manual for bbq don’t actually show the correct measurements. I highly recommend NOT to use these guys. Customer service is horrendous.
Follow-up · The fridge was damaged they dropped it. They told me they could only give me $150 back for the fridge. Iv requested a straight swap they apparently don’t have another fridge in till march this back in December the told me this. So I will wait and see. I still definitely would not go through them again.
Recent reviews
I had a great experience with Grill King Auburn store! I went into the show room and was met with expert customer service and advice. I purchased my Kingsley outdoor kitchen and was quoted an 8 week turn around but the kitchen arrived in 6 and was already put together. Highly recommend! Show details
Find out how Grill King Outdoor BBQ Kitchens compares to other Appliance Brands
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Happy with service and knowledge from Jessica and Adam for purchase of outdoor kitchen. Good price too and will await the installation to test out product.
The team at the Auburn store were absolute legends especially the lady at the front. I popped in for a look and ended up walking out with a massive discount, so I couldn’t say no and bought it that day. It arrived just before Christmas which was perfect. I’ve had BBQs from other big name brands before, but honestly this one is on another level. The quality and value don’t even compare. :)
Really happy with the outdoor kitchen we bought from grill king - the kitchen was perfect, works well and looks exactly like what we had seen in the show room, it was delivered within the time frame they gave us and the driver was very helpful - definitely recommend based on our experience.
cracka pizza ovens at amazing prices we bought our one in this beutiful red and black and it been a terrific go to for gourmet pizza ovens at all family occasions. Would definitely go back to get more outdoor kitchen gear from the team.
Great service, amazing quality and versatility. You can't go wrong! Show details
Excellent customer service and super fast delivery. Great quality looks fantastic.
My wife and I recently bought a grill king kitchen and wanted to share our thoughts. The sales service in the melbourne location was very good; staff was friendly, patient, knowledgeable and the showroom has a great range on display. The items were delivered and the driver was very accommodating. Overall, the BBQ performs well so it's safe to say that we're happy with our purchase and the provided service from the grill king staff. Show details
Great experience buying a gazebo from Grill King Outdoor BBQ Kitchens. The build quality is fantastic and the customer service was good.
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