Imoova
Verified391 reviews
- Yes
- ·
- No, I received a worse vehicle
- ·
- No, I received a better vehicle
Very much enjoyed the trip. Would enjoy another motorhome adventure. Will certainly use again. The fact sheet detailing use of the camper was missing. Would have been useful. Show details · 1
A great way to see the country for a fraction of the cost. Ideally I would like to be paid to move these vehicles due to gas being so expensive these days. Will rent again for sure! Show details · 1
The trip was excellent we went over the kilometres by 200 seeing what we wanted and the drive was long but we saw so much country and wild life. Exactly what we needed as a short break from work Show details · 1
Reviews with attachments
- +1
It was an amazing expérience! We saw a lot of beautiful landscape and sleep very well Show details · 1
It was an amazing experience. Easy access to locations, smooth to drive. This was our home for 6 days and it was a wonderful experience. We have already recommended Imoova to a bunch of our friends and we will see you soon. Show details · 1
I have reviewed the experience in the video. All in all - great! Show details · 1
This was our first time ever renting an RV! Had a great time and we are now addicted and keeping an eye on Imoova for future opportunities. RV was great. Company was great. Only issue was the drop off. The map shows South of Denver Intl. But it isn't there. It's a $60 Lyft away. The address on Imoova was also a little funky and showed two different cities. Alas, awesome experience sans the drop off and we will do it again! Show details · 1
- +7
I experinecd my third campervan adventure and first through Imoova. The cost and benefits (Spirit of Tasmania travel, kilometre allowance included and ability to add a day) were incredible, enabling me to make the most of my time in Tasmania. I am now planning my next adventure and it will definitely be through Imoova. Show details · 1
This relocation was truly amazing. Great car and really easy to book. Thank you to Avis, the rental car company for their kindness. I really recommend Imoova Show details
Fantastic customer service - very clear, very informative and indeed very entertaining staff! Payment handled perfectly well with no loop holes or added insurance pushed on us. We received the same vehicle as the one booked, and it got us across the Rockies very nicely and comfortably. Show details · 1
We had a good amount of time at handover. We set the van up in the yard, then needed further assistance with some appliances. The customer service was excellent. The vehicle exceeded our expectations being new and spacious. Show details
A very smooth relocation. Reimbursement receipts were easily approved. Looking forward to the future assignments. Show details
Find out how Imoova compares to other Direct Car Hire
Know better, choose better.
- +1
Imoova is accurate, honest, expert in business, problem solver, treat everybody in good way, and generous. Show details
I had a very disappointing experience with Simba Car Hire in Brisbane and would not rent from them again. I booked a van via Imoova with Basic Cover showing an excess of $5,480, and I had a written booking confirmation clearly stating this amount before pickup from Simba. However, when I arrived to collect the vehicle at the Simba Station in BNE,… Read more
I was told this was a “technical error” and that the excess would actually be $9,818. Despite my written confirmation from Imoova and Simba, they refused to provide the van under the conditions I had booked. The staff member at the counter called the branch manager after I asked for this to be reviewed, but the call was made in the back room where I could not hear the conversation. He then came back and said they would insist on the higher excess. What made the situation even worse was that they then tried to sell me additional insurance to cover the much higher excess. In my opinion, changing the rental conditions at pickup is completely unacceptable. I have rented cars many times with other companies and have never experienced something like this before. Another issue was the return in Cairns. I was told I would be charged an extra $129 if I returned the vehicle after business hours using the key drop box, even though this would have been before the end of my rental contract and even one day early. Based on this experience, I would not recommend Simba Car Hire. I found the whole process unfair and unprofessional.
The vehicle is not exactly that they show. All the rest ok
Van was perfect, extra blanket would have been nice with the weather but everything worked and was a nice car to drive, staff very friendly at both ends Show details
We delivered a car from Sydney to Darwin over 10 days. The trip was fantastic, averaging 400km per day. Stayed in pubs and visited all the sights throughout outback Queensland and Northern Territory. Car was great, comfortable and economical. Booking and pickup were easy and convenient. Payment was easy, I'd recommend taking insurance as a precaution against outback wildlife. An unforgettable journey, I'll be using Imoova again soon. Bill. Show details · 1
Latest follow-ups
Absolute wonderfull experiences as a pro driver. would recommend 100% . Back home after a 3500km across canada and already paid ( 2 days after finishing the trip) . The only thing is to have in mind that Imoova is in Autralia and if you are in canada like me, they have 14 hours lag. Show details · 1
Follow-up · As a pro driver no hidden cost. R.v. of 29 feets, f450 v10 is taking gaz a lot. The handover process was so easy.. they just took the r.v. and say goodbye. I received and invoce right after.
Motorhome provided was a lesser model and smaller than the one booked. Camper was not ready at booked collection time. Camper was not clean on pick up. Faulty power cable supplied, no level ramps, no connector for hosepipe to refill fresh water, leak from water pump into vehicle floor, service light on dash on, Show details
Follow-up · Support is provided via WhatsApp and a QR code in the vehicle as user manual. The Camper was comfortable however the bathroom was very small, shower curtain sticks to you while trying to shower. The water leak we had made it a daily clean up operation as water leaked all over the floor while using shower/taps. The Camper drove great, however on start up a red light (oil can) and ping sounded which was annoying.
Hello Imoova Team, I booked a motorhome relocation through Imoova from Christchurch to Auckland, which included the motorhome and driver on the Interisland ferry. I did not receive any ferry booking confirmation for 4–5 days. Only after contacting… Read more
your team did I finally receive the booking email of 10th at 9.30pm sailing. I had separately booked same ferry tickets for my wife and disabled daughter. On 9th at 1:30 pm, received an email from Interisland that their sailing had been rescheduled to 2:15 pm on the 10th instead of 9:30 pm. However, Imoova did not inform me of any change to the ferry booking for the motorhome and driver. After landing in Christchurch at 1:15 pm on the 9th, I went to the Britz depot to try to collect the motorhome a day earlier (even with additional charges. because I was unsure about the ferry schedule. Later that evening I rang Imoova 8:45 pm, then Imoova informed me that the motorhome ferry booking had been moved to the 11th at 2:15 pm. This created serious confusion as my family and the motorhome had completely different ferry schedules. 10th morning I drove from Christchurch to Picton and reached ferry 1pm Because my disabled daughter requested that the family stay together as she needs carer, Interisland placed us on standby. Due to the stress and poor coordination, we could not enjoy the trip and had to return the motorhome one day earlier and travel back to Auckland early after wasting big money of flight/ Fuel/Accommodation/ time/ hassle. I have previously used Transfer car relocation services and never experienced such poor communication. This was my first time using Imoova, and despite paying the $49 booking fee, the service was very disappointing. Please review this matter and explain why the ferry schedule changes were not properly communicated. Kind regards, Romesh Shah 0212113797
Follow-up · Vehicle pick up and drop off was smooth. Only the service found poor from imoova about communication of ferry booking and times.
In-depth reviews
I rented a relocation campervan through Imoova with Cruisin Motorhomes from Hobart to Brisbane. The van was a brand new build - it had the new car smell and everything worked perfectly. The customer service at the Hobart Cruisin Motorhomes branch was rather slow and confusing. However the service and reception at the Brisbane branch was… Read more · 1
exceptional.
I did not have any problems during my trip and return of the van was easy and quick. Just the usual return with a full tank, empty toilet, empty grey water and take all your belongings.
I was able to use a debit card for the bond and had been informed from the start that the return will take 10 - 14 days. Cruisin Motorhomes also booked my ticket for the Spirit of Tasmania ferry which was smooth and seamless.
Just ensure to read the rental duration and inclusions prior to committing to a rental as not all the rentals have time for you to stop and see the sights. The imoova website was great at giving enough information about the bond and dates prior to booking so I was able to make an informed choice.
Find out how Imoova compares to other Direct Car Hire
Know better, choose better.
I was disappointed with the whole experience. It actually resulted in a dangerous situation where I was exposed to toxic fumes. I believe the customer support received from both Imoova and the actual Van company was abysmal, leading to those dangerous situations. It started when the pickup address on Imoova and on the IndieCamper company was… Read more
wrong. They had moved to a different location well over 20 minutes away. It took me an hour to be informed of this in the 45degree heat. It also incurred extra costs. Then, upon arrival, I was given a different van than the one listed online. I was told that my original van was not available, so they were giving me this one. The switch was not documented on my account, so I had no instruction manual or help for the different model. I believe this van had been set aside for repairs and was in no state to be driven. It came with no registration. The front tire was bald, which is extremely dangerous when you are supposed to drive it across the country. It got so bad I had to bring it to a tire shop and get them to change it. The van was given to me with no house/leisure battery and no key to the water tank. So I had no access to water and could not use anything around the van until plugged in (or so I was told by the depot team). Once I finally plugged it in (and had to purchase myself the missing key), the truth appeared. The inverter was broken, and the battery was defective, which they knew all along. When plugged in, the house battery would overheat and offgas, leading to the emission of toxic fumes in the cabin. It got so bad over the nights I was exposed that it reached a point where the air had a horrible odor, and the CO/Propane alarm would go off every 5 minutes. We were just unable to use the battery.
I started contacting support on day 2/12 of this trip. I told them about the inverter and battery issue (I even stopped at a mechanic who confirmed it and advised them to make an appointment with a mechanic further along, as this part needs to be ordered). Service kept going in circles. I told them the issue and that I would be in Denver on a given date 3 days ahead of time. They could have scheduled either an appointment or changed vans. For the next three days I contacted them repeatedly to make sure they were setting some things up/ warning the depot I was coming. Nothing was done. I had to keep driving to meet the deadline. Without a battery, and had to stop to replace the tires as already mentioned. I am flabbergasted at how dangerous the whole experience was and how little anyone at the service center cared.
I do not recommend Indie Campers and given their online reputation it is a shame (and dangerous) that Imoova works with them. Would not do again.
The trip was awesome, and we saw a lot on the way to Calgary, AB from Elkhart, IN. Stopped in IA to visit mom, Sioux Falls, Wall, Rapid City, SD, Devil's Tower, WY, Billings. Great Falls, MT, and finally Lethbridge, AB. About 2400 miles. Only concern was that I was missing some documents to enter Canada (Indie said they were emailed, I checked… Read more · 1
and no, they weren't). Stuck at the border for over two hours, the docs arrived by email. I asked a month prior, and at pick up. Was told I had everything. A day before I crossed the border, I sent two emails asking for a document, no response. When we were stuck at the border, they did work quickly to solve the problem. It didn't have to be that way. We lost a lot of time sitting at Canadian Customs needing Indie paperwork. But, even with that inconvenience, my wife and I want to do it again, a different route, of course! We were in a Family Select Thor Four Winds 21Z, a 24' Class C with a Ford chassis. Thirsty, but strong. As a couple we had a lot of room, we stayed at RV parks with full hook ups. First time ever in a self contained MH. Loved it!
Positive reviews
This was for a Pro Driver move from the US to Canada. I did the move, submitted the receipts and got paid. Since imoova is based in Australia, there is a time difference issue and there is no direct customer service line you can reach out to if you need any assistance. Communication with imoova was through email which can be challenging during weekends.
We booked a 2 berth camper from Sydney to Perth at the last minute and the whole experience from start to finish was absolutely great. We could not have asked for a better experience. We really commend Imoova for their simple no fuss booking system. Show details · 1
Great experience overall. The vehicle was exactly as expected, the process was smooth, and customer service was helpful. Everything was handled professionally, and the trip went without any issues. Highly recommended. ⭐⭐⭐⭐⭐ Show details · 1
Negative reviews
I rarely leave bad reviews, but this one made me very angry. Really bad customer service. I wouldn't recommend using this company. I booked a car with them, but when I had to cancel due to a personal issue, they didn't refunded anything, not even 50% or 15% of what I paid. I also cancelled just six minutes after receiving their booking… Read more
confirmation email. I understand that it's their policy, but because of this experience, I won't be using them again or recommending them to anyone.
Their cancellation policy shows zero flexibility. There are other companies with much fairer policies. At the end of the day, it should be a win-win. Don't forget that customers are also doing them a favour by helping relocate their cars.
The app is good but I had trouble with the car that was not working properly and I had to ask to be payed after completing the relocation. I hope they will improve the app with an automatic payment system and a review system for the rental company.
Exorbitant charges upon returning the motorhome for propane gas (double the price) and for residual liquid in the gray and black tanks ($75 per tank, while gas stations charge $10 for both). In the end, an unplanned loss of $170. Car from the company El Monte. Returned to an El Monte partner company. It's important to point out that this has never happened with other reservations made through Imoova or El Monte.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Sofia, we do state on our website that 'after… Read more (+1 reply)