Best Direct Car Hire

⭐⭐⭐⭐⭐ Excellent Car Rental Experience! I recently hired a car from East Coast Car Rentals Gold Coast Airport, located at 3 Karana St, Tugun QLD… Read more

4224, and I couldn’t have been happier with the experience.

From start to finish, the service was friendly, professional and efficient. The booking and collection process was straightforward, the staff were helpful and welcoming, and the vehicle was clean, comfortable and well presented.

Everything went smoothly, including returning the car, which made the whole experience stress-free. It’s great to deal with a company that provides quality service and genuinely looks after its customers.

I would highly recommend East Coast Car Rentals Gold Coast Airport to anyone looking for a reliable, affordable and professional car rental service on the Gold Coast.

Fantastic service — I’ll definitely be using East Coast Car Rentals again! ⭐⭐⭐⭐⭐

The vehicle and service was as we expected, no surprises which is a surprise in itself! Our vehicle was upgraded and all set to go as arranged. I would recommend Alpha. Show details

Every thing was good but I realised that all your trailers are lacking some grip pin which is essential for safety … please can u kindly make this available ? It’s for safety reasons Show details

Great customer service, car was better than expected, clean and the whole process was a breeze Show details

So easy to collect and then deliver the car . Makes your travel trip no fuss Show details

Very easy to deal with, service was great, nothing was a problem. Show details

Very happy with all rentals of Andy's and courteous receptionists Show details

Efficient easy to follow online reservation process. Well presented vehicle. Very competitive pricing structure. Airport shuttle service easily arranged. Highly recommend! Show details

Quick and easy to navigate and find the best prices for hire cars.

The Class C motorhome by Thor was exactly as advertised. Working with Roadsurfer went very well. Great overall experience. Show details

Are you serious?? – Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71… Read more

bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

Beware!! To say I was disappointed with my experience hiring from All Age Car Rentals would be an understatement. I booked a Mitsubishi ASX for… Read more

$313, but when I arrived to collect it I was told the vehicle had "no insurance." I specifically asked, "Not even third-party?" and was told "No."

Based on that information, I felt I had no choice but to pay an additional $290 for the optional cover, as I believed I would otherwise be driving an uninsured vehicle.... alternatively cancel the booking in which I would lose the $313 I'd already paid.

After reviewing my rental agreement, I discovered it actually states there is standard third-party property damage liability with a $5,000 excess, and the optional cover simply reduced that liability. Had this been explained clearly, I would have been able to make an informed decision instead of feeling pressured into purchasing the additional cover.

There were other inconsistencies as well. I was verbally told my reduced excess would be $550, yet the contract stated $990. When I questioned this, I was told it "had to be written that way." When I returned the vehicle and raised my concerns, I was told it was "too bad" because I had signed the contract.

I was also told that because I had paid with a debit card, purchasing the additional cover was a requirement, but that if I had paid with a credit card I wouldn't have needed to buy it. This was never explained to me before I paid. Instead, I was simply directed to a small notice on the wall behind the counter after the fact. Important conditions like this should be clearly explained to customers before they are asked to pay hundreds of dollars in additional charges.

The collection process was also frustrating. I was initially late to collecting the vehicle, they called me at 2.30 and told mw they had to leave the office for one hour and to arrive from 3.30. I arrived at 3.30 and they weren't there... i came back 20 mins later and they still weren't there... when I called them they said they would be another 30 minutes. By the time I finally collected the car it was around 4:15 pm after a 13-hour journey with three exhausted young children. It was hardly an environment where customers should be expected to notice multiple notices on the wall or decipher complex insurance terms without them being properly explained.

My issue is not that optional cover exists—it's that I don't believe the options were explained honestly or transparently. Businesses should be upfront about what is included, what is optional, and any payment-related requirements before asking customers to sign a contract or pay additional charges. Unfortunately, that wasn't my experience.

Be very careful with what you are paying for and what you are getting. My interactions with the owner and the "receptionist" both felt toxic and unprofessional.

They clearly don't like dealing with the public.

Avoid at all costs.

Cut price care rentals in Coolangatta or sufers-rent-a car much better service and transparency, go there instead...even if you end up paying a little more!!

Over the last 9 years I have used VIPCars on numerous occasions, all with great satisfaction. They have always put me in touch with very reputable… Read more

car-rental companies who were trustworthy, without excessive deposits, spurious charges, or outrageous insurance demands; they have never disappointed. We have rented cars through VIPCars in the USA, the UK and continental Europe, all with 100% satisfaction. Thank you VIPCars.

Great experience, would recommend to others and come back again Show details

Have tried 2 x at a station payed then bounced back 3 times Tried online then gave an error msg Still don’t have a trailer definitely not recommended Show details

Very kind, caring, passionate and helpful. My family and I have used this service for airport transfers and theme pack transfers and no matter the… Read more

driver they have always been friendly and more than willing to go above and beyond. Mick who provided our theme park travel today was very knowledgeable on the locations we were travelling to and provided many helpful and handy tips. I could not recommend this service more. Thank you for always getting my loved ones from point A to B safely and professionally.

Great service!! James is a really nice staff. He provides professional customer service. Show details

I booked a motorhome from the https://coseats.com/ website, for my roadtrip from Brisbane to Melbourne. The vehicle was in great condition and easier… Read more

to drive than I expected. It comes with everything you need to enjoy your trip and was simple to use. I would book again!

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

Fantastic Experience with Peter and Sav! Everything was spot on and professional. Was a seamless exprerience from booking their services and also to… Read more

pick up and drop off to the Airport. It was a lovely ride and a great chat with Peter. Thank you so much for an amazing experience. I would recommend everyone to use their services if they would like to feel pampered and well taken care of. Every step of the way, there was clear and open communication. I got updates a day before the driver was assigned to me and from then on, when he left their office, when they arrived and picked me up and drop off. Couldn't ask for more. This is the business model all businesses need to have in place for having happy clients.

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!

We hired a Wicked Camper Johnny Feelgood van in Aug 26, picked up in Broome and dropped off in Exmouth. The van was nice and clean, the equipment… Read more

was in good working order (sink with water, fridge running on solar on the roof, table, chairs, gas stove and canisters, usb ports for charging - only USB A not C). Bed was quite comfy, vehicle easy to drive and comfortable. The vehicle had been well used with cracked windscreen and chips but that did not deter us and we had a fantastic experience.

We booked a medium car - smallest option. Given an Everest. Returned it after filling up 5 km away but charged almost $100 for fuel. Rip off! Show details

Very bad customer service. We had starting issues with the car the evening after we picked it up. The service rep at Queenstown Apex location did not… Read more

do a thorough check of the vehicle before giving us the keys. We couldn't go back right away so returned on the 3rd day, but we had to change our schedule and postpone a booked tour to return to the Queenstown location, which was a big inconvenience for us on our trip. All this for a mistake and lack of attention to detail from Apex. We asked for some compensation for the inconvenience and messing up our plans, and they right out refused. When we called the main customer service line, the representative was equally unhelpful telling us to go back to talk to the Queenstown office, which had already denied any compensation to ruining our day's plans. We weren't asking for much, just something like not having to refuel when we return. They sure try to suck every dollar out of you and not provide the service or due diligence for their vehicles and customers.

The whole experience was extremely disappointing. Once you book a car and the reservation becomes non-refundable after 48hrs, you are then presented… Read more

with additional insurance costs that were not made clear upfront. At the same time, the host can cancel the booking right up until the pickup date and give the car to another renter at a higher price.

The arrangement feels completely one-sided: the customer is locked into the booking, while the host still has the flexibility to cancel. Very disappointed with the service and lack of transparency.

Consistently an excellent trustworthy service at a reasonable cost – Have used this company at least 5 times and each time the service is of high standard including this trip they drove us to the airport before their… Read more

own bus was due to leave with other passengers. They have no hidden nasty costs and have always immediately returned our bond fee. This company delivers everything it promises and is for sure supportive of families with small children as our friends have also reported their experiences . This company donates to several charities. They have won genuine awards for their ongoing trustworthy services. It makes the holiday that much better not worrying about if the rental company is going to give back our bond or charge other hidden fees.

Michael was awesome to deal with, please send me regards Show details

Absolutely happy with the services from Helen and Adele in the office, professional manner with shining smiling faces, you made my day! I got my job done perfectly, thank you Andy Auto rental! Show details

Great experience booking with Tasvanlife. The van was fantastic and customer support was brilliant from Paul which contributed to an amazing trip.… Read more

His recommendations for places to see, stay, hike, eat, drink and swim were really helpful and made it an unforgettable trip.

The manager there is Asian is very racist and rude They lied about a scratch that was on my car hire They took the photo 3 days before I hired the… Read more

car and she did not listen to my questions She was very rude on the phone … yelling abusing me …. Dont go hire there .. I have reported her to the ombudsman already