4,110 reviews
- Yes
- ·
- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Redspot Car Rentals is largely positive, with customers frequently commending the competitive pricing, modern and clean vehicle fleet, and friendly counter staff. While the vast majority experience smooth and efficient pick-up and drop-off processes, a small number of travellers report administrative friction relating to delayed bond refunds and slow invoice generation. Overall, the service is viewed as a reliable and cost-effective alternative to larger hire brands.
I had a wonderful experience renting a car here! The staff were so friendly, and the prices were very reasonable. Having the pickup and drop-off location right inside the airport made our trip so convenient and smooth. The whole rental process was quick and hassle-free. I will definitely use their service again on my next trip! Show details
very good service, I liked how the cars are kept off site from the busy Airport and they have a cutoius bus to take and return you to Airport. Much easier to leave and drop off the car than battling the Busy Airport Hire car parking area. Excellent car, very clean and good customers service Show details
I am writing to formally raise a complaint regarding the handling of my infringement nomination. I did not provide the incorrect address. This was an administrative error made during Redspot’s processing, not an error on my part. As a direct result, the infringement notice may have been sent to the wrong address, meaning I may not receive it and… Read more
could potentially face late fees or other consequences.
What I find particularly unacceptable is the way this issue has been handled after I brought it to Redspot’s attention. Rather than acknowledging that an error had been made, I was repeatedly told that the infringement was “no longer in our hands” and that I needed to contact the authority myself.
I understand that the infringement itself is now being handled by the relevant authority. That is not the point of my complaint. My concern is that Redspot submitted incorrect personal information, creating an issue that I am now required to resolve myself, yet there has been no acknowledgement of responsibility or even a basic apology for the error.
I have now contacted the relevant authority myself to resolve the matter. I am not requesting further assistance from Redspot regarding the infringement.
However, I am extremely disappointed with both the administrative error and the way my concern was subsequently handled. I expect Redspot to formally acknowledge this complaint and the service failure that occurred.
Reviews with attachments
- +1
Even though I made a last-minute reservation the night before, the staff were cheerful and welcoming, making for a very pleasant experience. Naturally, the car was well-maintained, ensuring a comfortable drive, and the price was a great deal. I would certainly like to use this service again when I visit the Gold Coast. Show details
Very happy with Our Car it was new & spotless for a great price & the staff were friendly & helpful ,I would recommend Redspot to anyone Show details
Often travel around the world and this is my first time to use. Good price and good standard and value. Show details
We rented a car from the 10th of July to the 13th of July. The car (Hyundai ix30) was in a decent condition. The staff was helpful. Looking forward to using your service again! Show details
Amazing experience. Very polite staff, exceptional clean vehicle, affordable and competitive price and a seamless hassle free experience. Recommend to anyone looking for car rental Show details
I am giving a Five Star for redspot car rental for their excellent service. Arrived Brisbane international airport. The staff say my car at brisbane domestic terminal which i have to take a free shuttle bus to collect my car? Family of 3 with 3 Luggage take free shuttle bus from international airport to domestic terminal. That the best service… Read more
i ever get. I Rental car for 8 days. And last day I return and Reached brisbane international airport, but saw No staff at the counter. I dropped my car key in the key box and proceeded to the check in counter to collect my boarding pass. Reached singapore. Few days later I received a email, say I returned my car late at 3pm? I have to email to brisbane airport that 3pm i am already in the Air. I need to be at the airport 3 hrs before flight, as my flight is 2.45pm departure. And I return my car within the 30min grace period. Have to submit my E ticket and my Boarding pass to show brisbane airport. Luckily I still keep my boarding pass and E ticket. Or I have to pay the additional late charges. Overall car is great . No worries just a updates to help redspot to improve better. And lastly I will give 5 Star for their excellent service.
- +1
Good Experience the car went well. Checkin to pick up car was a bit slow but overall service was good. Show details
From our first contact with RedSpot Car Rentals, by phone, till our final drop off a week later, we were looked after exceptionally well. The staff were lovely. An extra bonus included being upgraded to more spacious vehicle at pick up! The car was in excellent condition and performed well. Informative emails provided good communication and… Read more
finances were handled efficiently. Photos were taken of the car before we picked it up, and we could add more, if required. Definitely, would recommend RedSpot to anyone wanting to hire a car.
Would definitely recommend them and use them again without hesitation. We booked a smaller hatch but were pleasantly surprised when we received a Nissan xtrail. The car was super clean and lovely to drive. The pick up and drop off process was super easy and efficient. The whole experience was A+. Show details
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- +4
Firstly prices were the lowest, on arrive at Perth, were greeted with where to go to get our car, and to our suprise, we received an upgrade, a hybrid car which saved us a heap in fuel costs, we had a wiper malfunction, came to an understanding I went to Repco who replaced the wiper blades, I forwarded the receipt to redspot accounts and received… Read more
a full refund, overall a great experience and would definitely use them again as first preference , we did 3000klm in 12 days
Excellent service at Launceston Airport. Highly Recommend. Have used them a few times now and will be using them again in the Near Future. Simon G
Ezy process from start to finish Deposit returned on time Highly recommend Cheaper than the opposition Show details
Excellent service. Highly recommended. Appreciate your help even on Sunday last minute. Thanks. Show details
I've been using Redspot car rentals for a few months now the Brisbane City location. The lady's at the desk are fantastic very friendly & helpful making the whole process a breeze would definitely recommend Show details
Great service should give better discount when hirers for long term. Holiday time or not Show details
Latest follow-ups
Service at check in was great. Car was spotless. The only thing bothered me was the AC had humid smell. Found it after I was far from the airport. Show details
Follow-up · The car wws comfortable. Fuel consumption is okay. The smell persist everytime I turned on the AC and seemed to linger on the carpet as well.
My son and I attended The Australian Pinball Expo at Morphettville Racecourse. A good value car rental. The service at the pick up desk was very good. I was a little disappointed that the vehicle had an issue with poor quality windscreen wipers. It… Read more
was raining when I picked the vehicle up and the vehicle windscreen wipers just smeared the screen, also the windscreen washers appeared not to be working. I had to return the vehicle early on Sunday morning and was a little disappointed the service desk was closed. Still can recommend.
Follow-up · I stand by my original review. The vehicle was clean and performed faultlessly during the hire period. The price from Redspot is very competitive and the hire desk located in the terminal is easy to get to. It may have been just a case of the condition of the windscreen wiper blades not being noticed by Redspot staff. I would still hire a vehicle from them again.
We had a great experience with our recent car rentals. Guy was super friendly and helpful and was there to greet us when we returned. Show details
Follow-up · Disappointed with the pick up this time. Despite doing the pre check in, it made no difference to the very long wait for a vehicle (30 minutes). Once served lady very pleasant and helpful.
Find out how RedSpot Car Rentals compares to other Direct Car Hire
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Positive reviews
Excellent experience with Redspot Car Rentals in Hobart. My flight was delayed multiple times, and I ended up arriving about an hour after their closing time. Despite this, the staff were incredibly friendly, polite and helpful, which made a stressful travel day so much easier. The whole experience was smooth and reliable, and the price was very… Read more
reasonable as well. Great customer service and a company you can count on. I would definitely use Redspot again and highly recommend them!
Great Car Rental Experience with RedSpot car rentals in Australia Sydney Overall, I had a very pleasant experience with this car rental. The registration process was hassle-free and straightforward. The car pickup location was within walking distance and easy to find. The carpark was clearly labelled with the rental company’s name, which made it… Read more
convenient to locate the vehicle. The car itself was super clean and well maintained, and the petrol tank was already full when I collected it.
The car had a spacious trunk, which was especially useful for travelling with luggage. I was able to fit 3 checked-in suitcases and 2 hand-carry luggage without needing to fold down the third-row seats. It also supported Apple CarPlay, which made navigation and entertainment much more convenient during the trip.
Returning the car was also very simple. Even though the rental company was closed on the day I returned the vehicle, the process was straightforward — I just had to make sure the petrol tank was filled up before returning it.
Another big plus was that the package included tolls and unlimited mileage, which made the rental much more convenient and gave me peace of mind when travelling around Australia.
Overall, a smooth and hassle-free rental experience. I would definitely consider renting from them again.
Have the best experience hiring this car wonderful staff very comfortable collection and return really enjoyed driving this car and it felt very safe. Great price brilliant service. We will use you again. Thank you very much happy customers. Show details
Negative reviews
Car was superb, clean, comfortable, good size for our needs, and quite new. Hyundai i30. Arranged a quick pick up by doing all details etc online prior to arrival, but the pick up was very slow. Other customers queued out the door and we were behind them, 3 staff on but only two processing people and one bloke complaining over inability to pick up… Read more
a booked car without a physical credit card. New world problem. Needed to drop off the car with a full tank, and the only gas station near the drop off point (near the domestic terminal) is at the international terminal end of the airport where you are not going obviously, so some information to customers advising this would I'm sure be of benefit to many customers in the future. About 5 days after returning the car, I needed to phone them to ask about releasing the bond on my debit card, something which should have happened sooner without me needing to call them. Overall, the car was great, the customer service experience considerably short of where it should have been.
Took more than a month to process refund. Despite contacting multiple times via calls, emails and visiting, they did not care about processing the refund and only said someone will be in contact. Highly unprofessional and low service quality. Show details
Guy at kiosk was pretty unimpressive but got the job done. Car suffered from being unable to start due to key battery being dead. Had to get RACQ to help, the got told Redspot wanted me to pay for a new battery to be reimbursed. Not happening. The car started if I used the actual fob to press the start button. Show details
Recent reviews
I was very happy with their customer service. Staff at Tullamarine airport was exceptionally friendly. They actually gave us a free upgrade to a bigger SUV after seeing we were traveling with a baby. The whole pick up and drop off was so smooth and easy. All of this for such a good value as well! Would definitely book with RedSpot again!
Generally an ok experience but I will forewarn that at peak hour it can take close to an hour to get your car, and if you don't need it right away to get somewhere, you are better to catch a train into the city and pick up the car at another time. It killed my schedule. Show details
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