Mycar (Kmart Tyre & Auto Service)

Brought my car down for a nail removal on one of the tyres in Templestowe. I was served by Brady who was quick, and efficient in removing the nail and any patching up that was required. No issues with my tyre and just great service. Highly recommend going to Templestowe My car for any car servicing! Cheers :) Show details ·  1

I recently had the spark plugs and coils replaced at mycar. I checked under the hood to find the plastic engine cover now has a large split in it that wasn't there before. The car is older, but well maintained. Nobody mentioned anything and its a large split. Disappointed. They could have got a replacement from the wreckers or at least mentioned that the plastic engine cover had got broken.

We have used my car cairns for many years. Recently we put in our ute for a 4WD service & let them know we were going remote. On picking it up they said there was a slight oil seep on the RH rear diff seal. To monitor it. Within 48hrs of leaving our… Read more

aircon fan belt had loosened. Then a month in to our trip,while we were remote, we noticed an oil drip from said diff. On cleaning it up I found a crack in the diff. We were 500klm from Newman WA. We now have to wait 3 weeks here for the part to arrive from 'over east'. This was obviously the cause of the seepage that they failed to investigate. We also asked for the brake pads to be replaced,which they didn't do ," as they were good for another 5000klm". Now they need doing too,in this vastly more expensive place. Will never use my car cairns again.

Beware of the claims - they don't care. All I wanted was for Head Office to forward an email to Nowra MyCar. Simples. I was told 1-2 days response. 10 days later - nil. Follow up to HO - 'nah call em on da fone mate'. But i want clear communications… Read more

please forward email so no doubts. 'nah, call em'. No response from Nowra. Complained to Head Office Management re 'customer first' mantra having a SAY-DO gap - do they really guarantee customer first or is it empty rhetoric. Their reply: 'nah, like we said, mate, give 'em a call on da fone.' MyCar, HO and Nowra store have zero-service score with me. Beware of the claims - they don't care.

I recently had a new starter motor put into my car from the guys at the Joondalup Mycar. The guys were great and the car is doing awesome. Ive been here a few times for various reasons and have never had a problem. Thanks again guys. Show details ·  1

17/07/2026 -The men at Mycar Warragul Vic, are my knights in oily shining armour ! Pulled in with a flat tyre, they got right on it and fixed my dilemma. The boys detected a very unusual noises when they moved my car, which they were curious about. I explained that I had taken my car back to the dealership for an initial investigation which cost… Read more ·  1

$200.00. They claimed not to know what the noise was but could do more to work out where the noise was coming from etc, but that was going to cost me more money. Decided to get a second opinion. The major brand name Tyre and Auto service in Melbourne that I took it to did a test drive and diagnosed that my brake pads needed to be replaced, which I was aware of. They assured me that the noise was the brake pads so I had them fit new ones. They also said that the noise might still occur for a little while until they were bedded in. It didn't stop the noises! I am not a local, I live in the Western suburbs of Melbourne and I was due to return home the following Monday. So the best thing I ever did was to limp in to Mycar Warragul. One of the team ( Jake) said, I think I know what your noise problem is, he showed me, took about 4 minutes to diagnose. I was literally gob smacked. "Wheel bearings" which he promptly looked at and fixed!!!! Country boys know their stuff alright. God Luv Em! I would not hesitate to recommend their knowledge, capabilities, customer service and generosity. WELL DONE BOYS Keep up the excellent work. PS I give them 100 stars. Cheers Liz.

If you want an honest and hard working mechanic go to AusFair MyAuto.I have an old i30 that needs sone caring. And Coby and his staff Reef have once again gone beyond professional service and have helped us changing the light bulb on the spot. We have done the last couple of services with them and will definitely keep trusting them with our car. Thank you once again Show details ·  1

Booked online for a tyre and wheel alignment and paid the full amount upfront. About 20 minutes later I was called and told they were overbooked and had to cancel my appointment. The Warragul staff were friendly and called me quickly, but I’m now having to wait up to 5 business days for my money to be refunded before I can book somewhere else. … Read more

Luckily I have another car to use, but if I didn’t, I’d potentially be without a car for another week because of a booking that mycar accepted and then cancelled.

Very frustrating system. Taking a small deposit instead of the full amount would make much more sense.

charged $300 plus for a car service and said that the battery needs to be replaced [this battery was replaced by racq 1 year ago] as they took advantage of the non mechanical knowledge of a woman driving the car , i just tested the battery on load and it measured good battery and to make the service worse, they did not bother to clean the… Read more

battery terminals this company is using tourists to service cars or making a quick quid. a complaint will be made to the consumer affairs if they do not reumburse part of this lousy service

Beyond hopeless. Unable to change my tires because of wheel locks that are standard on a VW Passat, which last time i looked was a pretty standard car. How could they not carry a universal tool that covers this scenario? The "couldn't care less" manager who called me said that it would cost them "thousands" to implement such a system - well my… Read more

advice is invest in a system that doesnt leave customers like me annoyed having wasted their day and $50 worth of Ubers when you cant perform the ONE TASK you've been paid to do.

Having visited MY CAR HELENSVALE, QLD, early in 2025 for a tyre repair this was my second visit to this company. I had a large bolt in one of tyres and they repaired it with a plug. Unfortunately, sixteen months later when driving, my car was telling me to "check your tyre pressures" and the same tyre was flat and the plug only half inserted.… Read more ·  1

Thankfully, a kind person at a service station had been able to fill my tyre to enable me to get to MY CAR at Westfield Helensvale, Queensland.

I arrived just after 10.20am, within ten minutes the car was on the hoist and a replacement tyre installed. Within 25 minutes I could leave. I was very thankful to the staff at MY CAR HELENSVALE for immediately helping me and being so time efficient. I can only say on both visits to this establishment I was totally impressed at the immediate service I received. Thank you!

TUESDAY, AUGUST 28, 2026

Brought it in for a basic service and it was returned with the dash lights full brights as well as the entertainments screen. The air conditioning control lights were not working also. The manager was argumentative and told me to fix it myself.

Returning from Childers to Bundy, I noticed a tyre was losing air (warning light came on) I approached a couple of tyre places by phone & was told I needed to make an appointment earliest would be “a few hours”. No reflection on them but as I was going next door to another store (near coles), I dropped in and asked if Mycar had time to do the… Read more ·  1

repair. They did the job while I waited, removed the wheel, took the tyre off the rim, did the repair, balanced the wheel, put the tyre back on and took the car for a test drive making sure the inflation indicator had reset. All in all very happy with the service & when its time for new tyres, I will use their service

Not the first visit and never been disappointed. I’ve witnessed first hand how these guys always try to help and steer people in the right direction. Bought another 4 tyrs after looking around. Show details ·  2

Be very carful when purchasing Tires from this mob they will not honor there 12 Month road hazard warranty and if you complain to head office they will run you around forever saying they cant except the claim without the tire "THE TIRE THEY ALLREADY TOOK AND DISAPEARED" they did it to me took the Damaged Tire replaced it on my Rim and then demanded payment for the new tire or they wouldn't return my rim Show details

My first experience with Mycar was upsetting and extremely disappointing. I called and booked an appointment over the phone to have my tyres replaced, and I was required to pay upfront to secure the booking. When I arrived the next day, I pulled over beside the workshop because I wasn’t sure where to park and was hoping someone could direct me. A… Read more

young man approached, so I explained that I had a booking and asked where I should park. Instead of assisting me, he spoke to me rudely and abusively, telling me I had stopped in the wrong spot and needed to park in the mycar parking area. When I asked where that was, he pointed in a direction but continued speaking to me in the same manner. I went to the parking area, where he had also gone to retrieve another customer’s car, and he continued making comments about where I had originally stopped. By that point, I had had enough. I went into the office and told them I no longer wanted to proceed with the booking and wanted a refund. When they asked why, I explained what had happened. The manager’s response was that the employee was autistic and, while they were sorry, there was nothing they could do about it. It felt like the manager was using that as an excuse rather than taking responsibility for the way I had been treated. I understand that people may have different needs or challenges, but management should have appropriate safeguards and support in place to prevent customers from being spoken to in an abusive or disrespectful way. I then asked for my money back, but was told I had to contact head office because I had booked over the phone. I tried calling the two numbers they provided several times, but each time I only reached a recorded message and was prompted to leave a voicemail. At that point, it became clear to me that getting a refund would likely be even more frustrating than the experience I had already been through. I reluctantly went ahead with the booking just to get it over with. Lesson learned. I won’t be using Mycar again. Reputable businesses take responsibility when something goes wrong, but based on this experience, Mycar’s setup makes it feel like customer service and accountability are the least of their concerns.

On the Wednesday 29th April 2026, I took my vehicle into My Car Tyre and Auto in Armidale for a 70k log book service. At 12.51pm I received a text message that my vehicle was ready for pick up. I arrived at the workshop at about 3pm, give or take a few minutes. I spoke with [Name Removed], the bloke who originally took my booking. I informed him… Read more

that I was paying via Afterpay. Well, the grunted response to this was rude and unprofessional. I attempted to pay using my wallet which I have used here before, but it would not accept it. No matter how many attempts I made it kept declining. It was frustrating beyond words and at one time I said to [Name Removed]“ keep the car”, that’s how frustrating it was. I left their reception and went to make some calls. I contacted Afterpay to query the issue, and they said there is no issue on their end and could not understand why it would not process. In fact the person I spoke to at Afterpay said it sounds like the business has not activated the Afterpay on their end. I contacted my bank, although this wasn’t a bank issue, and also no issue. I contacted my wallet and again no issue. I returned to their reception and attempted again to pay with Afterpay, again it was declined. At this time I had now been in their office for over an hour trying to sort this out, with no assistance from [Name Removed] at all. In fact he was showing signs of being fed up and annoyed, and said the problems was my end. Just after 4.30pm, [Name Removed] said that the problem was the system, Optus was down which is why the transaction could not be processed. I thought this was strange because my mobile service is with Optus and I was having no issues accessing anything on my phone. Also, a few other customers who had come in to collect their vehicles had paid via the eftpos machine, so why didn’t it work for me. As it was getting close to closing shop time, [Name Removed] said to me that it turns out Optus was the issue, the system was down. What a lot of bull if ever I heard it. I paid my bill via eftpos in reception and was more than glad to walk out of this place. The look that passed between [Name Removed] and his other young colleague said it all. Unprofessional all the way. They thought I hadn’t seen their arrogant look pass between them I felt treated like an old fool and made to feel st^pid. I took the liberty of contacting Optus when I got home and enquired about if their system was down at the my Car Tyre & Auto in Armidale. I gave the address. No, said Optus, there was no issue with the system at this place of business or anywhere in Armidale for that matter. [Name Removed] is a liar.i will never, ever take my vehicle to be serviced by these unprofessional lot again, or buy their tyres. I would rather pay double to an independent professional business than ever use this lot again.if I could give a Zero star rating I would, and I will be posting my experience with this lot on social media too.See less

Called and gave my rego to order 4 new tyres. Told I had to pay via a link they sent via text or they couldn’t make an appointment. Went ahead and paid, arrived at appointment time. Went to do some shopping and got a call saying the wrong size tyres were ordered and the only ones they have to suit are almost $200 more. I decided to wait till they… Read more

ordered the correct size at $100 more than I was quoted. Went to the next scheduled appointment two days later, 15 minutes later was informed that they couldn’t find the lug to remove my tyres so couldn’t do the job. Oh yeah. That payment I made via the link. I waited over a week to get it back. Had I not called asking where it was after 5 days, who knows how long they’d have been earning interest on it. Go anywhere else.

My car Epping. I previously left reviews here, but they seem to have disappeared, so I’m posting again to warn others. Please be very careful dealing with the two guys at MyCar Epping – they appear to be related. I attended to have my alternator replaced and was quoted $1,300. From my knowledge, the alternator itself costs around $570 (even… Read more

allowing up to $700), and the job is relatively straightforward, especially when it’s on top of the engine.

I declined the quote, purchased the alternator myself for $570, and had it replaced through Lube Mobile for $250. Total cost: $820.

That’s a significant difference for the same job. Based on my experience, I would strongly recommend getting a second opinion before proceeding with any work here.

From reading the negative reviews they need new managers at their outlets. Hopefully that fat guy isn't still managing Armadale WA. Disgraceful I paid for a minor service & oil change & filter of my daughters car. The fat guy claimed the brakes pads were low & needed replacing plus 2 tyres were needed. I took it to Bob Jane tyres 100m away he said the tyres are fine & the local RAC franchise checked the brakes said there only 1/4 down. Show details

Won’t use North Lakes MyCar ever again! Worst customer service in Australia. Ordering the wrong parts and taken the vehicle apart without checking they ordered the correct part, then telling me it is at a point of no return. Then leaving me as customer without a car for 2 days. Next day their payment system got errors and they have no… Read more

alternative for payment. Making one out as a criminal despite the bank telling them they got errors on their transaction. Arrogant behaviour. Refused me to leave and pay online with my card. If you don’t have an alternative payment method when your system fails, understand that these circumstances are not at fault of the customer.

I think they are ok for very basic repairs such as replacing brake pads or doing a oil change. But I lost some faith in them when I had my wheel alignment done. First time, the steering wheel was definitely turned to the right when driving straight. As soon as I straightened the wheel the car would drive off to the left. Went back in and tried to… Read more

get it corrected but still not right. The car has some vibration in the steering wheel at higher speed which definitely wasn't there before either of the alignments were done. I'm wondering if I should just put up with it till the tyres need replacing, but its so annoying that I will probably just go elsewhere and repay to have the same job done yet again. As an update, I did get the wheel alignment redone elsewhere. They said it was off, but not at crazy levels. I also got two new tyres elsewhere at the same time. Have had my spark plugs and coils done at mycar, so hopefully they haven't "stuffed" that up. Will be getting tyres and wheel alignments done elsewhere from now on unfortunately.