LG CordZero A9

This was a my 4th LG vacuum and I'm very disappointed with this model. After only 6 months of use the stick handle is starting to detach from the power barrel unit and feels like it's about to snap. LG say it's not a manufacturer fault and excessive force has been used...I only vacuum on tiles! It's a $750 vacuum! Very poor customer service! I won't be buying an LG vacuum ever again Show details

WORTHLESS WARRANTY & APPALLING CUSTOMER SERVICE! The telescopic plastic hose broke whilst under warranty after use on only wooden floor boards and ultra-short pile carpet and LG refused to replace and they couldn't even provide a correct replacement part number for me to order at my own expense AFTER paying $1200 for the vacuum! They denied it's a… Read more

manufacturing issue which in itself speaks volumes about the confidence in robustness of this product. After 4 months!!!! of pursuing a replacement, countless hours on the phone being hung up on and laughed at, I finally got a replacement through the purchase store Harvey Norman. Save yourself the hassle and choose a brand like Bosch which values it's customers! Would give zero if possible - Life might be Good... but not for LG customers!

I previously owned an LG cordzero vacuum and it was excellent, lasted for 5 years and was still going when I upgraded to the Ultra for $950 from Harvey Norman. The new vacuum was fine at first, but within 6 months the stick started to fall apart, which affected the suction. I wrote to LG customer service and they maintained that based on the… Read more

photos it was not deemed to be a manufacturer fault and that my only option was to take it to an authorised service centre to be inspected (at my own cost) and a report prepared. If the report concluded it was a manufacturer fault I would be reimbursed, otherwise I would bear the cost of inspection. It’s clear based on the photos that it’s a manufacturer fault, and based on the reviews here it’s not the only one. Won’t be buying LG again - in my view the quality has significantly diminished in the last 10 years. I’ve reported LG to NSW Fair Trading (who were unable to elicit a response from LG) and to the ACCC for failure to abide by the ACL. I am considering taking LG to the NCAT. It’s particularly disappointing from LG as all I wanted was a replacement stick, which is $55 online with free shipping.

Purchased this LG cordless vacuum from Harvey Norman after replacing a Dyson V8 that started to giup on its suction. This new vacuum is amazing, runs rings around the Dyson with its performance. It has a LED light on the floor head and even though I thought this was just another marketing tactic, it shows up dirt on the hard floor that can’t be… Read more

seen otherwise. The auto emptying is very convenient and the 2 batteries makes cleaning the entire house on full power easily achieved. It was on special for under a thousand dollars and I highly recommend this vac. Give up on the Dyson marketing tonics they specialise in.

Product ok but Warranty is worthless – I purchased my item 12 months ago, a demo model, in good faith with the attached label from LG 'Smart inverter motor, 10 year warranty' the motor has failed and the representative is claiming that the item is second hand and not from an authorised seller. Regardless of the representatives claims, Australian consumer law requires LG to honour their… Read more

claims 'Smart inverter motor, 10 year warranty' ! The ACCC states the consumer law is clear and the supplier must honour promises and repair defective products and that this legal remedy is not impacted by authorised dealer and demo model excuses! LG must obey Australian law.

Brought the LG A9K from Harvey Norman for $949.00 and took out extended warranty! Very expensive vacuum and did the job for around a year so not worth the purchase price. Wood never by an LG Vacuum or any product from LG due to the product they produce and the warranty personal have no idea what they are talking about. They blame misuse of product… Read more

by purchaser. It appears they are unable to produce a product designed to undertake the task they are apparently designed to do, VACUUM floors. We had a head stop spinning which was replaced and the telescope stick broke like many other in the reviews and they blame misuse. Attached is reply from LG and my email. Now lodge with ACL section 54 and pursue via VCAT

Hi Team, Good afternoon, this is to inform you that the relevant team have reviewed all the photos of the fault provided which confirms that the issue is a non manufacturing fault or defect but the result of customer's damage / mishandling. In situation of product misuse, the Manufacturer's warranty is void and there has been no failure to comply with the consumer guarantees under the ACL. We need to refer the customer to the nearest authorized service center.

Further to there correspondence I emailed The vacuum has not been mishandled or misused; its only use has been to vacuum as per its intentions. I would suggest you address the issue of your products fulfilling what they are apparently designed to do. For your reference I have also attached further photos of the unit which will indicate that the vacuum has not been misused.

My partner is 5.6 tall and does not require the telescope to be extended when vacuuming which should not make any difference but as this fault has appeared at the actual vacuum unit I would suggest this is a weak point made worse with the telescope extended.

With response to your statement please advise what customer mishandling and misuse refers to outside the scope of the vacuum doing what it is designed to do, which is to Vacuum timber floors and carpet floors with the allocated attachment!

"Without Prejudice or Malice"

Woke up last night to burning smell from vacuum and some smoke coming from machine. Vacuum only used yesterday and was not on charge ! Be very careful people as batteries seem ok. Update After LG contact responding to post, it appears they don’t… Read more

really want to know about the major faults if the vacuum is out of warranty. Giving me a service centre I may want to use when parts have melted -Poor form LG

Do not waste your time and money. I had this a month before it wouldn't empty because an error was telling the unit that it was blocked when it wasn't. LG took 8 weeks to fix it. They sent it back to me and within a week it was giving another error. I use this on a normal hard floor and some carpet. Show details

I bought this vacuum 12 months ago. Initially, it was great. While using it normally, the stick broke and I have been given the complete run around for 2 weeks by customer service with still no resolution. Inferior quality product and Terrible customer servuce Show details

Do not buy this product as the material is too fragile to use. I am writing to express my dissatisfaction with the recent experience I had with my LG vacuum cleaner. During regular use, the telescopic pipe unexpectedly broke. I was using the vacuum cleaner in a normal manner when this incident occurred. I contacted LG customer support and was… Read more

informed that this breakage is considered accidental damage and, therefore, not covered for a free replacement. However, I believe this issue is due to a lack of durability in the materials used for the telescopic pipe. As a vacuum cleaner is a household appliance expected to withstand regular use, it is disappointing that such a critical component failed so easily. The response from the LG consultant, advising me to use the vacuum cleaner with more care, is unsatisfactory. I have always used the appliance as intended, and the breakage occurred during standard operation. This suggests a design flaw or inadequate material quality, rather than user mishandling. I am just a normal housewife using the vacuum with care. Please note that I have a hoover vacuum machine and so far it works. By comparison, Hoover vacuum machine is durable. I urge LG to reconsider its stance on this matter and provide a free replacement for the broken telescopic pipe. Additionally, I recommend that LG reviews the materials used in the construction of this component to prevent similar issues for other customers in the future. Please think twice to use LG products. They are not cheap but their qualify is designed to failure or similar to those purchase online.

Its suction is pathetic, it’s on high or nothing unless you have broken glass or small hard pieces, it will not suck them up only send them flying everywhere. The opening into the waste collection area is so small it gets blocked with fluff all of the time which then makes it surge and stop. When the waste canister is full it will not empty out… Read more

you need to get a knife or fork to run around the inside to drag it out. Battery only charges when it feels like it. The only thing positive about it is its colour and the upright charging stand. Had a Bosch before this it was fabulous.

Don't buy LG vacuum. If only I went onto this page to see reviews before I did! Bought 3yrs ago. 10yr warranty on motor, 2 yr parts warranty. Motor making very very faint scraping sound and not turning on properly. I was asked to send a video via whatsapp with and without attachments. Then asked to send invoice. Was told based on invoice warranty… Read more

was out of date. I reminded the rep it is the motor not any of the other parts that's the issue. I asked based on the video I sent how they deem it to NOT be a motor issue. I received no direct answer rather that I could have a technician see to it but if in their opinion it is not their fault I'll have to pay. I then asked the rep's opinion (what they most often see) would it be worth me going through with technician or its likely id be told i need to pay....again, no answer, instead i was given 1min to respond then conversation was effectively terminated.. and I was back to square one...talking to a bot....very convenient. Notice Dyson responds on here to complaints / concerns...I haven’t seen LG do this.