Best Bathroom Shops

offer discount but dont actually give you one, do not respond to emails (apparently they fall through the cracks). When you request refund because… Read more

goods have not been dispatched, they dispatch & wont give you a refund until you return (takes 1 week to 10 days to arrive, where are they despatching from?). Really bad customer service

We would just like to say that the Megasealed team in Canberra of Jay and Kylie were tremendous. Jay was very professional during the works. He was… Read more

very neat, informed us of the process as he went along and the quality of his work outstanding: It showed in his joints, his cuts and his attention to detail with the waterproofing and general waterproofing integrity. Kylie on the admin side was prompt to respond, advice us and let us know what was going on and when. Excellent service, would recommend them happily. In fact, have already done so. Thank you very very much.

I just had a 3m x 2m mirror installed in my home. The guys measured up and then arrived on time for the install. Seamless experience

Excellent customer service. Helped me with my order and sent me what I needed

Jenny was extremely helpful, kind and informative! Great experience and variety!

A big thank you to Stephen Armstrong and the team at Regency Albury. We are very happy with the new shower screen they installed. Prompt and friendly service and good advice. Highly recommended.

Nothing but problems due to conflicting advice as to the best toilet suit to suit a Coway BA08 Bidet compounded by plumbers who did not install the… Read more

bidet correctly. Sort clarity and further information from the bidet shop, customer care and support ZERO. Will never recommend them to anyone.

Great customer service experience. Shout out to Ellie from the customer service team. One of the parts of our toilet arrived broken and she sorted out a warranty claim and replacement part for us super quickly, keeping me updated the whole way along.

Excellent customer service on the chat line on their website. It was good to actually speak to a real person and not an AI Bot. The assistant went above and beyond to help me and get free fast delivery. Would highly recommend the company.

I recently visited Bathware Direct Narre Warren to look for some items for my bathroom. The salesperson Bethany was so friendly and helpful and she helped me find the right products to suit what I needed. Highly recommend the products and staff.

Purchased product arrived after 2 months damaged and unusable. Couldn't return as i didn't notice until too late. Luckily they had replacement parts… Read more

so had to purchase them for the product to work. Poor communication initially, but prompt with working through purchasing extra parts. Poor quality control perhaps.

Absolutely love the quilt & the blanket is unbelievably beautiful. Great quality on both.

Eden hand shower has been installed for (not quite) 15 months. The hose has signs of rust throughout it. What a huge disappointment when the rest of… Read more

the bathroom looks great. Of course, they knew this was poor quality, because it has only a 12-month warranty.

Do not buy this poor-quality product.

Professional, expedient handling of a claim, including updates on the claim & refund processes. Excellent customer care & support throughout.

We bought a few products from Castano, taps, laundry trough, shower screen and a vanity unit. Couldn't be happier with our choices, great prices too. All the staff were fantastic, thanks Russell

I ordered a custom vanity online and couldn’t be happier! There were so many colours and styles to choose from, and the one I picked arrived exactly… Read more

as shown—perfect match. It took about a month to deliver since it was custom-made, but honestly, it was worth the wait.

Before delivery, Donna from the team called to confirm the arrival date and walked me through the process. She even followed up afterward to make sure I was happy with everything. The sales team was friendly, and the delivery guy was great too. Highly recommend!

Useless Warranty on a Fraudulent Product – When my ACS Engineered Stone bath was found to have multiple cracking just prior to installation I called the ACS Sales to see if they had another.… Read more

They did and it could be delivered within 3 days. I made a warranty claim and after multiple statements and photo's ACS agreed to replace the damaged bath some 5 weeks later.

This warranty came at a cost to me of $960 being for the return and replacement delivery. The Bath had to be returned, it was said, so that they could check to see if I had done anything that had caused the multiple cracks and also it was said, so I couldn't do anything with it. It sounds ridiculous I know, but that was straight from the ACS Director.

By the time the replacement was available the bathroom was finished, with the building contractor already installing another bath that was locally available. I had also discovered, in the painful back and forwards warranty process ACS had put me through, that the engineered stone bath was significantly different than the manufacturers specification sheet, with it being only 75KG of the specified 120KG.

I asked to be refunded and told ACS to pick up the bath if they wanted it back.

ACS management refused to refund and refuted the bath was not a different weight to specified (even tried to say the spec sheet just had a typo). And indicated that I had probably just incorrectly weighed the bath. ACS was invited to inspect the bath, which they declined.

I had little option but to take the bath to a public weighbridge. After providing the tare weight from the weighbridge to ACS there has been no response to my emails. Evidence suggest that the Engineered Stone Bath is a fake.

ACS Designer Bathrooms will do whatever it takes to keep your money when things are wrong with your product. Avoid them and find a reputable supplier.

Bought a 12V air compressor. About 2 years old, used maybe 15/20 times. The bolt holding the bearing came loose inside caused chaos. The guys wouldn't sell me parts to fix it. Wasted money.

Doesn’t fit – Euro frameless shower screen purchased from Bunnings - the unit simply doesn’t fit and door won’t close. Screen overhangs the base making it useless … Read more

Bathroom fitter of 30 year’s experience can’t make it work and entire bathroom has been designed around this clearly faulty product. Manufacturer refuses to engage arguing they are a wholesaler not a retailer. I am heading towards a breakdown

About ten years ago, I bought a custom entertainment bench from the team and this year I went back to them for a sink/vanity for my bathroom reno. I… Read more

had a few customisations on the length that they were able to accommodate easily. I choose the Karla Semi-recessed which was great for my smaller downstairs bathroom. Once again so happy with the outcome.

Perfection!! – This here is 1 of many orders that i have ordered through Lyla Lu. Have ordered off her for almost 3 years now and have never been disappointed. Thank you Lyla Lu xo

Brought expensive tapware - after only 2.5 years of use all the coating flaked off … I grew up with Methven Taps which used to last forever. Sadly the old NZ quality brand no longer exists. Avoid.

August 2026, David from Tradelink Woollongabba was the only person from three stores who offered any advice on a query I had on a small job - and it… Read more

was really helpful in a tricky spot. Thumbs up for appreciated customer service.

A week later I came back asking if Tradelink could price match a sale price from a chain store on a Caroma bidet and a Caroma toilet. They beat it, no dramas. Genuinely excellent prices.

Fast delivery, quality customer service that's often hard to find, unbeatable prices - this is my new store for anything plumbing.

Whilst we initially adored our tiles that we chose and lay in our bathroom and laundry from Tile Cloud, in a little over two years both rooms have… Read more

seen extensive fading and marking to the point that they need replacing. We have been quoted over $13k to have the tiles removed and replaced and over 9 months (yes 9 months!) of back and forth with the Tile Cloud Customer Care Team, has resulted in them stating that the tile is of industry standard and the fading and marking must be due to an environmental issue on our end (small family of 2 adults and a 1 year old toddler) and we use eco friendly cleaning products. They have offered to replace the tiles (only around $1400 worth) but refuse to help with the labour in replacing the tiles in both rooms. DO NOT USE. My partner is a tradie we have sought advice from multiple tilers and they have all stated not to use Tile Cloud because of the cheap quality of tiles.

Ordered the bidet spray last week and absolutely loved it. Great product and very happy with my purchase.

Great store, high quality bathroom products, highly recommended for everyone.

We have been using Fienza sinks, vanities, taps, bathtubs and mirrors for years. Great quality products, we’ve had no warranty or installation issues and the products are reasonably prices.

We are so happy with our purchase of the wool winter quilt from Eco Down Under. First of all, receiving a product that is proudly Made in Australia… Read more

made us even happier, as we love supporting local businesses.

We also appreciate that it is made from natural fibres that are ethically sourced. Knowing that the product is environmentally friendly and will have minimal impact on the earth at the end of its life gives us great peace of mind.

Most importantly, the quilt performs exactly as promised. It is breathable, provides just the right amount of warmth, and distributes heat evenly without causing overheating during the night.

We are truly grateful for this wonderful product. Our winter has been so much more comfortable thanks to this quilt.

Best Customer Service I have had to deal with for a warranty claim compared to other companies! My mixer was leaking and the staff were quick to… Read more

assist and organised a plumber to come out and fix it, free of charge. Very easy to speak to over the phone and straight forward!

Thank you very much facet strommen. We have had your quarter turn taps for 15 +years and during a bathroom renovation when re installing the tap… Read more

noticed there was a problem with 1 of the plastic components, rang them and customer satisfaction was exceptional, it only took a brief explanation and they checked that the item was in stock and said that they would send it to me, which they did this is the second time I have had to an item replaced and it has been such an enjoyable experience thank you to all the staff there .