Mobile Monster

I used Mobile Monster to sell my Galaxy phone, and the whole experience was excellent. The process, both online and at their office, was quick, easy, and very friendly. Everything was straightforward, and the payment was fast. I highly recommend Mobile Monster to anyone looking to sell their phone. Show details ·  1

Mobile monsters was a great middleman for accepting my device. The staff were super friendly and offered a buy in price better than trade-in values than other retailers! Show reply

Used mobile monster for the first time to trade in my device and was extremely impressed. The entire process was very simple and seamless from beginning to end, and the staff were very helpful in assisting me with my queries and reassuring any worries I had. I handed my phone in directly and was able to receive a trade in credit on the spot.… Read more ·  1

Amazing service! I usually use my service provider but I would definitely use them again instead of my service provider in the future and highly recommend to others.

I have been here several times. Junior is always nice and patient, helping me with my trade-ins. He’s professional, friendly, and really knows his stuff. Always gives honest advice and makes the whole process super smooth. Highly recommend coming here and asking for Junior if you want great service! Show details ·  1

I was looking for a way to sell my old Samsung Galaxy phone, but I didn't really want to go through the hassle of selling it on Facebook Marketplace or Gumtree, etc. So, after a quick Google search, I came across this website (Mobile Monster), and after a bit of a look to make sure they were legit, I did a quick search to see what my model was… Read more ·  1

currently worth. After I got the estimate, I was quite impressed with the offer, and I decided to go ahead with the sale.

Because I live in SA and this business is located in Melbourne, it meant that I'd need to send my phone to them. Apparently, I could have gotten a prepaid envelope sent out, but I just decided to pay the postage myself (with insurance) and send it directly to them without having any delays. After it was delivered, within only a few days of processing, I got paid for the full agreed amount that was on the original offer.

I really couldn't be happier; the whole process was simple and, most of all, hassle-free. I'd definitely recommend them to anyone wanting to sell their old phone.

✨ “MOBILE MONSTER: THE GOD-TIER LEGENDS OF THE TRADE-IN UNIVERSE!” ✨ Ladies, gentlemen, and fellow seekers of phone-trading glory — let me tell you a tale. Not just any tale, but a saga so thunderous, so electrifying, that it could make Mount Olympus tremble and make rock gods shed a single, perfectly lined tear of joy. I approached Mobile… Read more ·  1

Monster with a humble phone and modest hopes… and they obliterated my expectations with the force of a thousand pyrotechnic guitar solos. Their service wasn’t just fast — it moved at warp speed, as if delivered by a flaming Pegasus with a jet engine strapped to its wings.

From the moment I submitted my trade-in, I felt like I was being ushered backstage at a sold-out rock show, where customer service isn’t just service — it’s a VIP experience with golden lights, roaring crowds, and someone handing me a leather jacket embroidered with the words “Legendary Customer.”

Their communication? Crisper than the first chord of an opening anthem. Their offer? So fair, it could bring harmony to the universe. Their payment? Faster than a drum solo at the speed of light.

Mobile Monster didn’t just buy my phone. They elevated it to Valhalla. They made me feel like the hero of my own tour, a rock star striding off stage to the sound of chanting fans and confetti raining from the heavens.

5 out of 5 stars? Too small. 10 out of 5? Closer. ⚡ INFINITE GLORY, SUPREME CUSTOMER EXPERIENCE, LEGENDARY STATUS UNLOCKED.

If you’re even thinking about trading in your phone anywhere else, stop. Stand tall. Crank the amp to 11. And choose MOBILE MONSTER, the undisputed headliners of the trade-in world.

#RockOn #MobileMonster #TradeInTitans #PhoneValhalla #CustomerServiceLegends

Misleading website, poor customer service, and a worthless price match guarantee. This has been one of the most frustrating customer experiences I’ve ever had. I submitted my phone based on the fair condition criteria listed on the company’s website, which clearly states that scratches and dents are acceptable under the “fair” category — only… Read more

cracked screens are considered “damaged.” My phone had some scratches, but no cracks. I was therefore expecting the advertised $550.

Instead, I was offered $275 — the price associated with partially damaged devices. After raising my concerns, the customer service team acknowledged there were no cracks but still failed to honour their own definition of "fair" condition. Eventually, they offered $300, which still falls significantly short of the originally stated amount.

To make matters worse, I presented a written offer from Mobile Monster for $460 and expected this company to match it as per their so-called price match guarantee. Rather than honouring that, they dismissed the clear evidence and gave their own speculative assessment of what Mobile Monster “would” offer — ignoring the actual email I provided.

Finally, after I declined their revised offer, they agreed to return my phone and said I would receive tracking details immediately. That was two days ago, and I’ve received no update or tracking information.

I rarely leave negative reviews, but this experience was unacceptable from start to finish. I would strongly caution others to avoid this company — their policies are misleading, and their customer service lacks integrity.

Excellent service, fast process no need to visit store and best prices in whole Melbourne no one can beat there prices. Friendly anf cooperate staff, Highly recommend. Thanks Monster Mobile Team Show details ·  1

Mobile Monster provided amazing service! I’m so happy with the experience. The team was friendly, professional, and the whole process was quick and easy. Everything was handled smoothly, and I’m very satisfied. I highly recommend Mobile Monster to anyone looking for excellent service. Thank you! Show details ·  1

First time dealing with Mobile monster which was recommended by a friend of mine who has traded in five phones with her. In line with her experience, I find the company very professional and easy to deal with. No hesitation and recommending others this company. Show details ·  1

Website is easy to use and the quoting system is also straightforward. I provided all details of my phone, including IMEI number which then allows them to fully identify the phone and it's value. Waited for the satchel to arrive, posted the phone in original box to them, only to be told the offer has been revised to $0 as the phone was older… Read more

than anticipated, but they offered to dispose of it for me. Very annoying! Then had to wait for it to eventually arrive back to my PO Box, after which I sold it on MarketPlace for double their original offer!

Used to be a good service. Not now. They say 3-5 business days to get paid. I’ve been waiting 5 business days now with no update on when I’ll get paid. The company uncontactable. Joke

absolute scam!!! AVOID at all costs! Advertise all over their website a certain price for your phone, with a clear $$ alternative given for less quality phones. Once they have your phone they offer you a HEAVILY reduced price for your phone 30% less than even the alternative!!!! Show details

I have no words. I was lucky enough to have Junior assist me today and I honestly haven’t had this good a customer service experience in a very long time. He had all the time in the world for me and provided me with all the information I needed to make an informed decision about my trade in. Highly recommended and would go back in a heart beat! Show details ·  1

I am interested in selling my secondary phone, which has seen minimal use. I discovered Mobile Monster through an online search and was immediately impressed by the welcoming reception I received upon arrival. The conversation was highly satisfactory, and I particularly appreciated receiving an accurate valuation that matched the online quote. I… Read more ·  1

traveled from Geelong, and I am extremely pleased with the service provided. I highly recommend Mobile Monster for both buying and selling mobile devices.

Fantastic experience! Just came in to sell my Samsung Galaxy Z Fold 4, and the whole process was unbelievably quick, fair, and hassle-free. The staff was super friendly, professional, and gave me a great price for my device. No lowballing or runaround—just straightforward, excellent service from start to finish. If you’re looking to sell or trade in your tech in Melbourne, this is definitely the place to go! Highly recommended! Show reply

The receptionist at the front desk, Junior, was incredibly helpful and made the process quick and simple. I hadn't made the order yet, nor factory reset my device, and I was still in-and-out within less than half an hour. I'd call this a great use of my time. Show details ·  1