Mwave Australia

I placed an order on 13 May 2026 and did not receive it until 4 August 2026, almost three months later. While delays can happen, the real issue was Mwave's complete lack of communication and accountability throughout the process between their customer service team and operations. I had to repeatedly chase updates via lodged tickets and multiple… Read more

phone calls, often receiving no response, or waiting for one for weeks at a time. On multiple occasions I was told the matter had been escalated or that dispatch was imminent, only for nothing to happen.

Throughout the process I was given conflicting information about the status of my order. At one point, Mwave advised they could not locate part of the order in their warehouse and offered a full refund while still supplying the goods. Despite this promise, I am still having to chase the refund separately.

Over the course of the order I lodged numerous complaints, sent multiple follow-up messages and even requested management escalation due to the lack of progress and communication. Most updates only came after I contacted them first.

The order was eventually delivered, but only after approximately 83 days of delays, unanswered enquiries and broken commitments. The experience left me with very little confidence in Mwave's customer service, warehouse processes or ability to handle issues when things go wrong.

I've been a customer previously, but unfortunately this was by far the worst retail experience I have had with any company. I cannot recommend Mwave based on this experience and would suggest to anyone looking to purchase from them, to look at alternative options.

Sent the wrong item and refuse to offer a replacement. They even told me I had been sent the correct item when it is in fact a completely different colour to the listing photo. Support is useless and do not offer any meaningful help. They have a turnaround time of 5 business days for a basic response. Have accepted the fact they won't do anything about it to fix it. Stay away.

Bought an msi monitor 4 years ago for $740, the backlight failed, major fault on this monitor consistant with others online, msi said warranty has expired and the price to fix is similar to the cost of the monitor, i contacted mwave they have now launched a ticked with msi and now am in the infinite swap responsibility loop, takes about a week to get a nothing run about response. Not happy Show details

After sales assistance non existent and nuisance spam – This outlet in Sydney was recommended however had issue with font size and the laptop drivers outdated or not updated resulting in months of fix via the company which made the computer. Problem now seemingly fixed but cost significant time as these… Read more

people weren’t at all helpful when contacted and nothing on the computer to enable a link to the manufacturer. The manufacturer when finally contacted however excellent and their help most appreciated. The Frequent sales messages and text links now via phone from MWAVE flogging their products are nuisance spam as somehow they getting around blocking of the number!!

Very subpar customer service. I placed an order, it sat in "processing" for weeks, with no update. When contacted, they said there "could be a delay" from their supplier. I asked for something a bit more certain than "could be" as I needed the items… Read more

by a certain date. No response. I call - and am told that the supplier is out of stock, with more stock not arriving for over 5 months. No communication, no proactive dealing with a delay, not even reactive dealing with a delay! Had I not contacted them, it would have just sat with a 'processing' status for who knows how long. In the meantime I'm out of time to get the items I need from elsewhere. Sad to say they used to be good but it's clear I'm not the only one experiencing similar issues with them recently. I won't be back.

Product comparison, ordering and delivery setup were easy steps to complete for my recent purchases. 2 items from different warehouses in Sydney and Melbourne came together as a single delivery a day earlier than expected. Products were well packaged and handled. Very happy with the experience. Show details

The store has a great selection, prices are competitive, and they have been helpful when calling and needing assistance. AusPost can be questionable with delivery times though. Show details

Ordering was quick and straightforward, with detailed and comprehensive product specifications. Delivery was fast, and the price was the best I could find in Australia. Show details

Very disappointing experience. My order SO03140580 was repeatedly delayed with little to no proactive communication. Each time I followed up, I was given another estimated timeframe, but there was no real accountability or ownership of the issue. Delays can happen, but what frustrated me most was the lack of transparency and customer service. I… Read more

was left chasing updates instead of being kept informed, and there was no indication that anyone was taking responsibility for resolving the situation.

After waiting through multiple delays, I decided to cancel my order.

Based on my experience, I cannot recommend Mwave. I hope they improve their communication, accountability, and overall customer service.

Ordered 2 x 27 inch monitors Paid $100 extra for express, took these useless id*ots 4 days to process and then send the items after I had emailed to find out why they weren't dispatched. They dispatched them the same day through StarTrack It has now been 7 days and still no arrival. How Is that express post Mwave??? I will never purchase from you again. I would give zero stars If I could. Show details

The customer service is close to non-existent. I am not sure why they still have a high rating. First, I called the number and opted for a call back. They called me back for a nano-second and hung up. I called them again and after the long wait, they told me nobody was available and they would like to call me back. So, do they actually want to… Read more

talk to a customer at all on the phone? I would not bother phone calling if they properly respond to online requests. Online customer service is patchy at best.

On the record, my order is still "processing" as of now and I would like to cancel the order as soon as possible. It has been "processing" since 19/7/2026 and it is 28/7/2026 today. I understand I can cancel while it is still "processing".

Edit: After 10 days of the "processing" status , i.e. "the product has not arrived at the office yet" according to them, and nearly non-communication, when I asked them about the return, refund and exchange, they got in touch with me all of sudden and told me that actually they already had the product, and they quickly shipped the product next day! Wow, THAT was fast. The lesson for me and all the potential customers is that this business really never accepts return or refund, once you order it and they get your money. After that, there will be a long wait period of waiting time like 2 weeks until shipping. I buy things online but I have never experienced such an unreasonable dealing.

They wouldn’t cancel an order that hadn’t even been dispatched—as if losing a single sale was more important than keeping a customer. The worst online shopping experience I’ve ever had. Terrible customer service, poor communication, no real effort to resolve the issue, and absolutely no customer care.

My order was constantly delayed. The support team has still not replied to open support tickets after 11 days. I have been calling the support team for 4 days, and the call hangs up after 15 minutes on hold. This has been a very poor experience