Mwave Australia
Verified5,840 reviews
AI reviews summary
Pros
Cons
Verdict
Mwave Australia generally provides a positive online shopping experience characterised by competitive pricing, a broad product range, and fast delivery for in-stock items. However, some users report frustrating delays with order fulfillment, particularly regarding items sourced from suppliers, alongside challenges in communicating with customer support when issues arise. Overall sentiment is mixed, with many customers enjoying seamless transactions while others caution potential buyers about communication hurdles during logistics or warranty disputes.
Item was broken on delivery & now I can not get a response about my ticket number from mwave. I've tried calling, leaving my contact details, emailing for the last 4 days all to no avail. Would not buy from again. Show details
I placed an order a few days ago but received no dispatch confirmation or tracking information. When I logged into the website, there was no record of my order at all. Fortunately, I had downloaded the invoice when I placed the order, so I at least have proof of the purchase. I emailed Mwave twice and received no response. I then tried their… Read more
chatbot and was eventually told that my order would be expedited and that I would receive an email with tracking details. That was 48 hours ago, and I’ve received nothing.
I’ve tried contacting them several times again today, but still no response. Looking at comments on their Facebook page, it appears I’m far from the only customer waiting for an order and frustrated by the lack of communication.
Delays can happen, but the complete lack of communication and the fact that my order doesn’t even appear in my online account is particularly concerning. At this point, I simply want to know what is happening with an order I have already paid for.
This Website is a fraud, I placed an order , paid for it 10 days ago, however they didn't post it , and answering any emails or chat! Avoid them , They are a bunch of scammers! My order Ref was So03171465 - AVOID THEM AT ALL COST Show details
Reviews with attachments
Terrible experience, from slow postage - more than 10 days, to a product failing in under 25 days(, now a refusal to update or inform me about anything in regards to my return. Will not respond to emails, wont allow me to speak to a team member via online chat. 4 weeks with silence. Show details
Quality good, but two separate delivers for two products is annoying. In addition, I received a cable that was NOT HDMI, luckily, I had one lying around Show details
- +1
Long term customer – The company has been an absolute dream to work with. More than ten years of of computers, from personal to machines to support my fledgling business have been purchased through this company. They’ve never missed a beat, have been proactive in cancelling items that were unnecessary for the builds, and have always had the best interest of the buyer at heart. Looking forward to continuing a long and fruitful customer relationship with this company! Show details
I purchased a monitor from Mwave which developed an obvious display fault within 3 days of receiving it. The fault appeared to be internal to the panel and was clearly visible in the photographs I provided. While Mwave ultimately agreed to assess the monitor and covered the return freight costs, the process was far more burdensome than I expected… Read more
for a product that was faulty almost immediately after delivery.
As a regional customer, I was required to source suitable packaging for a large fragile monitor, arrange its return, and be without the product while it underwent assessment. The original packaging had already been discarded following installation, which I would expect is a common situation for many customers.
What disappointed me most was the lack of practical customer support. Despite providing photographs of an apparently obvious fault shortly after receiving the monitor, I was repeatedly advised that the monitor had to be returned and inspected before any remedy could be considered. There appeared to be little consideration given to the inconvenience this created.
I chose Mwave because of its reputation as a reliable and trustworthy retailer. Unfortunately, this experience did not meet those expectations. A warranty process may exist on paper, but when the time and effort required to return a low-value faulty product becomes disproportionate to the value of the item itself, the customer experience suffers significantly.
I will not be purchasing from Mwave again.
MWAVE used to be a great place to head to for computers and network gear. They were well priced and back this up with good service and fast delivery. But sadly no longer. MWAVE as still cheap, unfortunately too cheap. My recent purchase for some Ubiquiti UniFi network gear has been a shambles and sadly reflects the experience of other reviewers… Read more
that I refused to be swayed by based on previous positive experiences.
In short I paid for the order over three weeks ago, the order still has not shipped. There has been no attempt by MWAVE to keep me updated on any issues and requests for assistance and updated ETA have just returned a generic reply.
Don’t be swayed by MWAVE’s low prices. They likely don’t have stock and you’ll be bankrolling their cashflow with your $$$ while they try and order stock with no guarantee of shipping.
MWAVE - what ever has changed with your business, be warned the good will from previous great service is being spent and you will rapidly become redundant. Sort it out!
NZ Customs NZD 140.08 NZ notice solid state drives value NZD 1,185.71 AUD invoice AUD 996.09 order date 6 August 2026 delivered to NZ customs 10 August delayed till cleared 18 August delivered to door 19 August eight days for paperwork plus $140.08 for government tax???? Very well packaged good service and starting to load up data Thank you for your part at this time of world data situations some had a slow expensive eight days Show details
honestly, Mwave suck. Like actually sucks. It took me 2 WEEKS and my order was still in processing. At the start of the 2nd week I sent message about it and they said they would send it to the warehouse as an urgent request. The end of the 2nd week and NOTHING has happened.
Ordered one of their back up drives. Looks the part (LaCie) alongside my new MacBook Air. Solid construction but portable and good price. Service and delivery excellent. Can’t wait to try it .. Show details
I purchased a CPU bracket kit Online. It took almost 3 weeks to arrive which is an absolute joke. I then received an automated email to place a review which I did, and stated exactly what I've write here, and then I got an email a few days later that the review was removed LOL. So do they just pick and choose what reviews to publish so they look all great? Buyers be ware. Show details
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Competitive pricing and extremely well packaged with prompt delivery of my Unifi gear. All in original packaging and exactly what I’ve ordered. Currently bench testing and configuring the Unifi equipment prior to installing at our new home. Show details
Product: MSI MPG 274URF QD ($799) Experience: My monitor suffered a catastrophic failure—it made a loud tick, started smoking, and the right panel died. Mwave's tech team confirmed the fault, but management actively tried to dodge their legal obligations. Under the ACL, a major failure means the customer chooses a refund or replacement. Mwave… Read more
tried to deny the refund, telling me to go to the manufacturer instead. I had to fight them, explicitly cite the law, and threaten escalation to NSW Fair Trading just to get them to process the refund, which they still dragged their feet on. Be prepared for a massive headache if you ever need to use a warranty with them. Do not let them push you around.
I needed a new monitor for working from home and found the perfect set up! I found a 34" ultra wide screen with 50% off, specifications described clearly on the website, shipping was affordable and fast, and having been to stores in Sydney it was nice to have access to the range and service now that I'm in regional QLD. One large monitor to hook… Read more
up to my work laptop saved so much money compared to two monitors and a docking station. Thanks guys for your amazing service!
I placed an order on 30/11/25 for over $1,000 worth of monitors. Since that day, the order has sat in "Processing" with absolutely no movement. I have reached out via their support ticket system and messages multiple times, but I am being completely ignored. There is no transparency, no proactive communication, and currently, no way to get my… Read more
money back through their internal channels. It is unacceptable for a major retailer to hold a four-figure sum of a customer's money for weeks without a single update or a path to a refund. At this point, it feels like my money has disappeared into a void. I would strongly advise anyone thinking of ordering to look elsewhere—don't risk your money here until they prove they can actually fulfill orders and respond to customers.
Shopping for a new 5080 tuf card so I crossed references all the retail online stores and mwave has a $ 500 mark up on this item.These items are available from many other retailers and are in stock.Talk about price gauging and dirty business practices.I will never now or ever purchase another item from this place.Buyer beware and do some research before giving away your hard earned cash. Show details
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Latest follow-ups
The part was easy to find and arrived promptly in good packaging.
Follow-up · I bought 2x ADATA Legend 860 500gb PCIe 4.0 M.2 drives. They have performed excellent since installation and at $149 each the price was better than many others with similar specs.
I placed an order on 13 May 2026 and did not receive it until 4 August 2026, almost three months later. While delays can happen, the real issue was Mwave's complete lack of communication and accountability throughout the process between their… Read more
customer service team and operations. I had to repeatedly chase updates via lodged tickets and multiple phone calls, often receiving no response, or waiting for one for weeks at a time. On multiple occasions I was told the matter had been escalated or that dispatch was imminent, only for nothing to happen.
Throughout the process I was given conflicting information about the status of my order. At one point, Mwave advised they could not locate part of the order in their warehouse and offered a full refund while still supplying the goods. Despite this promise, I am still having to chase the refund separately.
Over the course of the order I lodged numerous complaints, sent multiple follow-up messages and even requested management escalation due to the lack of progress and communication. Most updates only came after I contacted them first.
The order was eventually delivered, but only after approximately 83 days of delays, unanswered enquiries and broken commitments. The experience left me with very little confidence in Mwave's customer service, warehouse processes or ability to handle issues when things go wrong.
I've been a customer previously, but unfortunately this was by far the worst retail experience I have had with any company. I cannot recommend Mwave based on this experience and would suggest to anyone looking to purchase from them, to look at alternative options.
Follow-up · Full refund promised, never delivered despite stating it would/has. Package when it eventually arrived 5+ months later was fine as it came directly from the supplier. I ordered an Anker wall charger and usb-c to usb-c.
No customer service – A company run by absolute amateurs. Made an order on a Sunday of an item that was in stock ready to be shipped and awaited shipping information. 3 days later I still had no information,I send 2 emails wondering whats going on. No response. Then I… Read more
call them up and after waiting Im finally told that the item is not in stock and will take 2 weeks to receive. No apology or explanation. I choose to cancel my order and Im told that it will take 2 weeks to receive my refund.. This has ultimately taken up hours of my time, hours that I will never ever get back. Save yourselves a massive headache and dont deal with a company like this.
Follow-up · Cancelling went smoothly, the item was a hard drive SSD, I received refund within 2 weeks
Find out how Mwave Australia compares to other Electronics & Computing Shops
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Positive reviews
Many orders over the years, which have arrived super fast. I generally choose Mwave first if they have the same product as competitors. Delivery is also often free while competitors charge high fees.
It was an extremely simple process to locate the product I was after. There were multiple options available. It was easy to add to my cart and purchase, even though a new customer. I was absolutely pleased with how quickly my purchase arrived as I live in regional NSW Show details
PC delivered promptly and in perfect condition. Got it up and running beautifully and specs matched as advertised. I’m having more trouble finding games that allow the gpu to really shine Show details
Negative reviews
Less than 12 hours after purchasing a $2k item from Mwave that “ships within 24 hours” their website was gone and replaced with one that had no record of my order. The product never arrived. They never replied to my emails or returned my calls. They have not supplied or refunded the order. Checking reddit it looks like hundreds of people are in a… Read more
similar position. I hope this deceptive virus of an organization can be brought to justice and shut down promptly.
This brand does not even deserve one star. The worst service I have ever had ordering anything from online. The website looked great at first, looked super legit so ordered a monitor which says 7-10 business days to arrive. Nothing after 11 business days and contacted the customer service, which is an absolute joke. They make you wait with an… Read more
automated message to say there's a "SHORT" wait, and be told that there is no one to take the call after 15~20min. The email response is no better, as I'm still yet to receive a response from the multiple emails I sent to their customer service team. Finally got through to someone after over 100 phone call tries and spending over an hour calling, who quite simply did understand the fundamental issue, and kept focusing on the order being delayed due to the the issue with their supplier. Still waiting on the full refund to come through after 3 weeks! Avoid buying from this website at all cost. Absolutely disgraceful service.
Ordered office headphones. MWave could not deliver. Order was cancelled and full refund requested. No refund received (4 weeks). Logged in to MWave site - no current orders. No headphones. No refund. No response. Do not buy from MWave. They will take your money and deliver nothing !
Recent reviews
Just made an order for a tablet. The order on their website does not exist any more. They currently cannot be contacted and it looks like I've lost nearly 1k. DO NOT ORDER FROM THIS COMPANY. With luck NSW far trade will get them. Show details
Made a purchase over a month ago never received anything and now my account have disappeared I've tried to contact them and get nothing WARNING do not purchase from this company absolutely terrible id give 0 stars if i could Show details
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Still no communication. 8 messages so far. Won't hold my breath!!