5,857 reviews
AI reviews summary
Retravision maintains a high standard of customer satisfaction, primarily driven by a culture of personalised, "old-fashioned" service across its physical locations. Feedback consistently highlights the expertise of staff members who provide detailed product comparisons and technical advice without being overly pushy. While the brick-and-mortar experience is almost universally praised, there are isolated but significant reports of inventory discrepancies and communication failures regarding online orders and third-party deliveries.
Pros
Cons
Verdict
Retravision is an excellent choice for consumers who value face-to-face expert advice and local community support, particularly for large appliance purchases. While the in-store experience is a standout, consumers should verify local stock via telephone before travelling and exercise caution with complex interstate online orders.
Customer service I cannot fault, Jade went over and above to help me out and made the whole experience an easy one and always with a smile. I wouldn’t go anywhere else.
This was a very productive experience. We spoke with Sven who provided all the required information about the product we were interested in and advised us that they indeed would price match and also provide our RAC discount. This was really helpful as most times with other stores you get one or the other but not both. It was a great savings for us… Read more
and reaffirmed that supporting local retailers can be helpful to all parties. Sven was very helpful and professional.
I went in on Saturday and spoke with the guy in the tv section. We spoke about options and features on a TLC tv. I measured my area and I went back on Sunday and purchased Show details
Reviews with attachments
Went in looking for a heater, after our reverse cycle breaking down. Came out with a $140 heater in minutes. Quick and easy. Show details
Staff were friendly and very helpful very happy with the over all experience
Helpful staff, easy purchase process and super fast delivery with TGE. I bought a MacBook Air laptop from the Retravision website after a quick call in to check stock (as other retailers were claiming they had stock but actually couldn’t guarantee delivery dates). I called in and the service staff confirmed they had stock that was ready to post.… Read more
The whole process was smooth. I was expecting 4-5 biz days for arrival and was pleasantly surprised that it arrived within 2 days. Wonderful buying experience and the price was unbeatable.
Used Retravision for an online purchase of a DJI Osmo Action 6 Standard Combo. Their pricing with a sale and additional RAC discount applied could not be found at a better price from larger global online stores. Item was ordered early Wednesday morning and was fulfilled by Cannington Retravision in Western Australia. Received the invoice via… Read more
email later that day and confirmation email shortly after that it was being shipped.
Was delivered by Australia Post Express post service early Friday afternoon to a Queensland address less than 72hrs after the order was placed.
Great online store and exceptional service.
Great washer but damaged. Large dents bottom rear both sides. I contacted Retravision and they were great about it, replacing the washer. Credit to Retravision how this was resolved - thankyou. Show details
I went in to Bunbury retravision with a specific item in mind, all front counter staff were friendly on arrival and one of them directed me down to my wanted item, checked for stock on the computer and sent me to the back dock where another friendly worker bought my item out and carried it out to my car and placed it in the boot for me .. always great service and product's at retravision Show details
Service is excellent. At sale time we were in a desperate need of a fridge as our old one broke down. The only fridge of size to replace was out of stock with the floor stock last one. So that day staff packaged the Samsung fridge and delivered within the hour to our place. Amazing service. Thanks Retravision O'Connor! Show details
Patrick is always very knowledgeable and goes that extra mile to help out with your purchase. This is why I shop locally. Show details
We purchased a deli ghi opera, we had researched and when it , great price extra with RAC and good staff attention and friendly, they recommended a few extras were happy to pay. Can’t go wrong with these people and their prices and service. Been making coffee real coffee and well exceptional coffee making, we really have been missing out on good coffee. Show details
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We wanted to buy a new coffee machine after visiting a couple of other major retailers. Retrovision Ellenbrook had the one we wanted in stock at a better price. The staff were friendly and very helpful in locating the one we wanted. The Ellenbrook shop presentation was beautiful and clean, with a wide range of products. This was our second time at the same store, and we are happy to come again. Show details
Good old fashioned face to face service. Polite, helpful, and efficient great service. Show details
We had the most beautiful sales assistant named Cliede who was such a happy woman. We need more people in our community like her who love life. Show details
The staff went beyond what I would’ve expected to make sure that I could find the product I needed. They were friendly and very efficient. As always, I will be back. Show details
Staff was very helpful, not pushy and readily available for questions Show details
The salesperson was very friendly, interactive and very quick at answering our questions We’ve had our coffee machine now over a week and absolutely love it. We will be shopping at Retravision again for more electrical items as we need them. Keep up the great work team. Show details
Latest follow-ups
Staff always are very friendly, helpful and deft. I don’t bother to go shopping around, just go straight to Retravision. Show details
Follow-up · The staff at Retravision Bunbury, know their product and speak in a friendly, professional and reassuring manner. I go there whenever I need an appliance. Don’t go anywhere else. They offer to match a better price. So I have confidence they will go straight to the best price.
Walked into the local branch in Bunbury and a young bloke served me, showed me the heater range, took some pics, went home showed them to my wife. Go back and get it was her eventual answer. When I came back a nice lady with dark skin served me. Got… Read more
the heater from out the back which she arranged after I paid. Overall the whole thing was a very positive experience. We will continue to shop at Retravision as the need arises.
Follow-up · The heater we purchased has been working beautifully, a real lifesaver from the cold. We love it.
The sales person that attended me (Shirley ) was very professional and she went that extra yard to satisfy me with my purchase. Show details
Follow-up · What all good sales persons should do . Explain the product so a client can understand it better. Coffee machine maintenance products.
Find out how RetraVision compares to other Appliance Retailers
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In-depth reviews
I recently purchased a fridge and dishwasher, and I wanted to take a moment to recognize the outstanding service I received from Billy. From the very beginning, Billy was friendly, approachable, and genuinely invested in helping me find the best appliances for my home. He took the time to understand what I was looking for, answered all my… Read more
questions with patience, and made what could have been a complicated decision feel simple and enjoyable.
What impressed me most was the level of care and professionalism Billy showed throughout the entire process. I never felt like just another sale. He listened carefully to my needs, offered thoughtful recommendations, and made sure I felt confident in my choices. His knowledge was exceptional, but it was his genuine willingness to help that really stood out. It was clear that he cared about finding the right solution for me rather than simply making a sale.
Billy made me feel truly valued as a customer, and that kind of service is hard to come by these days. His professionalism, attention to detail, and friendly nature turned a routine shopping trip into a fantastic experience. I left feeling appreciated, well-informed, and excited about my purchase. Thank you, Billy, for going above and beyond—I would highly recommend him to anyone looking for exceptional customer service.
The initial sale was great with Jake who was very helpful. But when It came to go and collect t was an absolute nightmare. I had received txt to say th item had arrived so went in 2 days later and after standing around watching 2 staff try and figure out why they couldn't locate my cooktop. Another person joined the search so I went over to where… Read more
they were talking only to discover that there had been another order with a builder and they had given my order to the builder. They then tried to offer a display model which I rejected. I asked the person who had been trying to find the cooktop what compensation was I going to get for this and he said I am getting a new one for you. The following week I spoke with the sales person Jake and he ended up getting me some money back. I will never shop there again the bunbury store is incompetent and there are issues with other people I know also having bad experiences. Plus most times no staff to help or they don't know what there doing. Beware of shopping here
Patience rewarded – After an inadequate spinner in my new FisherPaykel washing machine, a few weeks ago I contacted the company responsible who were not prepared to help me despite many emails and phone calls and a diagnostic call out. Taking the easy way out they suggested I contact Retravision in Margaret River WA from where it was purchased. I received a response… Read more
to my email the very same day saying they would replace our machine if we would like to choose another brand. We were directed to Patrick the Store Manager and he was extremely patient answering our many questions while there. Within 40 minutes we had made our choice and arranged for them to remove the original one, deliver and install the new one. What exemplary service, all was delivered on time with the same helpful delivery man as last time. I cannnot recommend Retravision in Margaret River too highly and will certainly return to shop again. One great store and one very happy customer. 'Pays to shop locally.'
Recent reviews
Had a very good experience shopping at retravision today. I was looking for a coffee machine I got all the information I needed to point to the machine I wanted. The lady was so polite and enthusiastic with a smile that you don’t often see these days. Show details
Retravision Ellenbrook has become our first stop for goods since they opened. Mic and team have the best service & a great range. Thank you guys, we’ll be back!
Daniel was incredibly helpful and knowledgeable. He answered our many queries which helped inform my decision to purchase the product I did. We had visited other electronics stores to assess our options and Daniel’s service was a standout in comparison. Show details
Was very happy, she approach me straight away and helped me with my needs. Jade also recommended a couple off products like a cover and screen protector to avoid a repeat off breaking my phone. Show details
I was able to walk into the store, select my product with quick concise assistance from the retail assistant, and make my purchase; all in under 5 minutes. RAC discount was applied seamlessly. Show details
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