Best Appliance Retailers

All aspects were excellent. Ordering online was so easy. Delivery was quick and when they promised, plus they were so helpful and polite.

Customer service I cannot fault, Jade went over and above to help me out and made the whole experience an easy one and always with a smile. I wouldn’t go anywhere else.

Quick easy transaction, great communication free delivery so very pleased

We went to Winning Appliances, Newcastle & ordered our new oven on a Saturday, to replace our 22yo oven. We had done our own research on the one we… Read more

wanted. The service was excellent, friendly & nothing was a trouble. A great deal was achieved, which we appreciated. We bought a Westinghouse WVEP6717 2 days later the oven was delivered to our address. Winning Appliance delivery men delivered our new oven, fantastic service,Communication was excellent & respectful. An Electrician had to disconnect our old oven not till later that day, so WA are returning the next day to take my old oven away. Can’t fault that service. No better service I have received anywhere. Thank you Winning Appliances.

I purchased the purple HP Envy printer and they send me the generic colour that I could have got for half the price down the road. Incredibly inept company who I will never deal with again after this. Thanks a lot, guys!

We had some dishwasher issues and technicians Sean and Ryan came out to fix them this week. Both of them were super friendly, polite and highly… Read more

professional! This follows another great experience earlier this month when Jack visited for a different issue and provided the exact same top-tier service! Both problems are now perfectly fixed and I could not be happier. On top of that, the admin team responded to our initial enquiry incredibly quickly. Thank you so much, The Appliance Guys! Highly recommended!

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

Order was shipped promptly, packed well and arrived safely. Thanks Getstuff!

[Name Removed] gave great customer service BUT within the confines of a policy that they won't accept returns of product which has been opened. This… Read more

is an unfair and ridiculous policy for an online business. I wouldn't buy from them again because of that policy.

I'd give it less than one star if I could. This online shopping experience was the worst I've ever had. After waiting over two weeks, the coffee… Read more

maker showed up in an open and really damaged box. Getting a return and a new one took almost ten days and a bunch of calls to customer service.

The replacement coffee maker came in a better box, but it was clear it had been opened before.

I'm definitely not buying anything from Billy Guyatts, Stan Cash, or Betta again.

The only good thing was the customer service people. They were nice and professional, but their company's processes really let them down.

I brought a vacuum cleaner from Godfrey online store in July 2025, the thing stays on and wont turn off when trying to, or other times it turns off… Read more

while you are actually using it, the filter doesn't capture any dust at all, and emptying the bin component is a work of art in itself. After a couple of months fighting with the dam thing, I contacted Godfreys under warranty, but no surprises at all, they tell me there is nothing wrong with the unit so they wont be replacing it or refunding it. No wonder so many people were unhappy with them and they went out of business. I will never use them again or recommend them, all buyers should be aware, you are not getting your guarantee as they promote, you are buying nothing more than a piece of junk

The beans were okay but didn’t taste like the Segafredo I remember from years ago. Maybe it’s just me, the coffee seemed a bit bland, but was drinkable. I’ll definitely use the beans.

Fridge arrived with significant damage to exterior as well as compressor. Photos supplied at time of delivery. Lots of online promises so far…no one has arrived as promised to fix or replace. Still waiting, its been 3+ weeks no solution in site.

Having placed and paid for a cozzi gas pizza bundle still waiting for confirmation and tracking number Phone call to their 1300 number was once out… Read more

of 5 answered and I was told it must have left the warehouse by now mmmmmm. Crickets now to emails with all contracts and voicemail call you back Disappointing customer service as promised. Leaves me with a scam kinda feeling, time will tell and looking like a bank discussion ahead reviews have been questionable

Got Coldflow to install a new heating and cooling system. When I wanted some small additional work done later, they refused to do the work saying… Read more

that they wouldn't make enough profit to make it worthwhile. Very disappointing. Would not advise engaging them

BEWARE No Delivery No Communication – I have ordered several times from this website with no real problems , my latest order was over 4 weeks ago, we paid directly into there New Zealand… Read more

Bank Account as we normally do. I have followed up with 3 emails asking for shipping details no reply was forthcoming. Bad customer service .Checking there website today to log onto my account only to find Access denied blacklisted so obvoiusly this is how they deal with customers who they can't reply to after taking there money.

Huge warning don't deal with these guys

From start to finish provided best in class service and sharing of knowledge with all things solar and battery technology. Instal went smoothly and… Read more

ahead of schedule. Could not be happier with the savings and setup quoted from Pure electric. Experienced first grid outage recently and have never been so excited to lose power as home stayed powered on from battery and did not even lose internet while wfh. Tesla powerwall 3 with expansion pack and 26 Jinko solar panels.

Purchased a Miele induction hob from them. It arrived and had a part that was loose and couldn’t be installed. We emailed them multiple times… Read more

regarding their so-called warranty but have not heard back from anyone and there’s no number to call. Can someone please get back to us regarding order 131930？

Recently had a pool installed and rang this company to list all my filtration and pump systems for any possible warranty claims... Receptionist was… Read more

extremely helpful in guiding me to the correct website and explained the entire process...staff such as herself should be given a pay rise

No after sales support. I ordered a replacement water pump for my ecovac. I installed the pump and it worked once and then stopped working. I… Read more

contacted to ask about replacement and got no response. Tried again a week later still no response. Gave up and bought one from Amazon 1/3 of the price that is working perfectly. Annoying thing is I bought from this company specifically because they were Australian, I thought the pump would be better quality than cheaper ones on Amazon and I thought there would be support. The pumps all look identical so in future I will just buy from Amazon.

just awful - no help - got talked into a different tv as they didn't have what i had chosen and put into carts in several stores and the actual… Read more

brands page too - took time choose - and get what i wanted - no stock, but also said my old tv probably wasn't broken either - as it had gotten stuck with fetch and Telstra and downloads - i am not too good with this - but told them all about it, and after saying your Great 2019 tv was probably not broken, I'm a techie bloke - soi thought he'd probably be more update and know more than me - and got talked into what i figure is a much lesser tv - and three days after i got it - i rang the store and asked why don't i love this much newer tv - its awful, grey, sound, horrible - what is it, me - dumb blonde - sick of using that name for myself as a joke cos some bloke thinks that - I'm not dumb anymore, and far from dumb - but say it to make them realize hey - i am behind with all of this stuff - so don't sell me something that i cant manage - I'm 73 female disability pensioner etc. all that - well - gee - i wont give you the discounted price either - you pay cash and i will charge you the full price - a hundred dollars difference - just because some people just think how great they are - well same person, told me - well that is your opinion of your tv - YES OF COURSE IT IS - and only two people have seen both of them in action - and both say t he old one - is much better picture - and sound - and easier to use - SO i don't know for sure if the new version of the tv i wanted - either this size or one size bigger - would be better than my original tv either - but i still think it would be better than - what i consider the cheaper brands - which they are - but by his reckoning that i should be happy with that tv - and now they wont change it, exchange i or upgrade and i pay the difference - in the three days i had it before i rang in distress cos i couldn't figure it out on my own - gee - come and give me a hand to set it up ?? no - spoke to the other person cos i am id*ot - and apparently cant speak for myself and told her that i should get used to it - all within the first week - so we went into the shop after that -and spoke to the manger - sitting behind computer - get off the thing sometimes will you and serve someone asking for it - No i wont exchange upgrade help you - and yes it is still not 28 - or 30 days old either - no its nowhere near as good as the possibly not broken -its stuck in the downloads - well really - maybe heko me when i actually asked if i could ring as ask -YES -but don't diss on me because you are so self important -and i am not -I HAVE ASIED several other stores of they same company - by mistake thinking i was messaging them- and they all said that is a horrible way to be treated - and one rang the - for me- tough luck -not sorry -I mean this tv isn't one month old yet - ad i don't want to live with aaa yes my opinion my tv- me watching it- not you - i am a member of choice magazine for decades too -and always research these things - if 7ou don't have stock- in your opinion of me and what i think should matter to you -so i have resorted to putting something here- in total frustration at how just plain rude this all is - EVEN CAN TAKE YOUR PJ's back if they aren't suitable -or beds too can test them -take your knickers back if they are too small or big too - but once we have got your money - that's it get lost- it just so redemand i am fed up with people who think this is okay - i am in far north Queensland- a bit of context -anex legal secretary - so i do have some sort of clue = no right of reply or even see if we can work something to benefit all of us-is a right - unless i have to have a big fight with them - which i have been trying to just get the same tv - that i liked and is much better picture and sound - this grey scratchy thing is hard to look at- so you might read this at the store and have a thing about what you did to me -and i even private messaged you on the store sight last week to get yo to try and work out something - told a big of what i thought -not too hard- wanted a compromise of some sort -MANGER owner said no compromise - wont honour your reasonable ask for consideration -and leave the store basically - so very upset that i cant just buy the st>pid simple nice great picture tv that i wanted - if you had no stock - possibly ask if you want to order it - i knew only that i was possibly change and go from 455 inches to 65 inches - maybe- but would have liked to see them -Well i didn't even have one in the store to look at -i wouldn't have bought it -i have waked past in a few stress -YESON VIDEOTOO- i have you on video buying your tv- - well you need to watch it and be honest about how that went - you tried to intimidate me with that - but that video says there were hardly stock, and as i didn't wat to wait another week for the fetch box tat they forgot to send when they should have- was getting impatient to just get another tv - and did go to the other store around the corner and walked past -in video too there- saying not that cheap stuff from me - I'm thereon my own watching it and as I'm not a gamer or tech head - but i still like my new tv to be at least as good or better than my 2019 about 5 or 6 years old tv - should probably been better as they all improve as they go along- will i am pretty upset 0and have no recourse - but to post here- may be other people wont get treated like trash like i did -soon as the tv left the shop -got your money - that's it -cash - i didn't get a discount or ask for one -cos i thought you wouldn't charge me the full reprice as you said its on special too - but no to n my receipt its full price-and i didn't realize that till a few days later when i looked at it - so i am feeling really upset with you and your store , and i was possible going to get a whole house of furniture too- as i get flooded- well it is coming to time that i should get a whole lot of new stuff - not the related- everything ese - so you wont be getting that money and you wont get another change to do that to me- and hopefully other people

sub standard equipment – Purchased new vacuum head and hose for in ducted vacuum system. Awful system as the hose falls out of the head constantly which has resulted in the… Read more

head cracking due to falling out while in use and the pushing along and the falling out caused the end to crack. I had the old vacuum head and hose which this never happened to, only changed as it was over 10 years old and which I passed on to my son who is still using it. The company will not honour this fault so I will simply get another vaccum company. Steer clear of Aussie VAC.

Fast delivery, proper packaging, and the product is exactly as described. The parts, a pair of covers for the extractor hood lights, are a perfect… Read more

replacement for the originals and are competitively priced. Highly recommend and we will definitely use it again if needed.

Thankyou Carlos for fixing my 20 year old aircon that was leaking from inside unit. Carlos quickly assessed and cleared blockage in down pipe and… Read more

went on to thoroughly clean the aircon and has great communication skills so I knew exactly what needed to be done.. I will certainly use Total Airconditioning when the time comes the unit needs replacement or if I have further problems.

Avoid ! Does not respond to email. Phone calls not answered. Did not receive the product. Raised a charge back with bank to get a refund.

Great service provided by this company Suzanne and the team at pivot were amazing to deal with.. The product and technical knowledge were… Read more

outstanding… I can see why they have been in business for as long as they have with service like I received with my transaction.

This company just exceeds my expectations every time I deal with them. When shopping for our family, including my elderly parents I only shop here.… Read more

So professional in communications,delivery,installation and removal of old unit and packaging. Now when we had an issue with our washing machine under warranty and issues with repairs by Bosch and their delay even responding to make this worst. One email to E&S late in the day was responded to within 15 minutes. Issue was resolved early next morning with an upgraded replacement at no extra cost and delivery booked. Big shout out to Michelle and the Customer Service team.

From the moment I contacted Mr Stoves, my first cold call to just ask about fireplace options in general, I found the staff to be incredibly… Read more

informative, polite and knowledgeable. We had a fireplace in our last home and wanted something similar for our current home. From that first (and only call to a fireplace provider) I had worked out the best place to put the new stove, what size stove would work in our home, what accessories would be provided, what flooring to use (pre-made is the way to go!) and the quoted cost of a complete installation. Full installation was completed within 2 weeks from my call. The installer was again really efficient, knowledgeable and even cleaned up. We love our new fireplace, the cost was spot on for what we got, the service was excellent and the end result is perfect for our needs.

This Company – Misleading Listings & Zero Accountability If you value honesty, warranty protection, and basic customer service, stay far away from… Read more

this seller. I purchased a Samsung Odyssey G9 curved monitor after their website clearly advertised it as brand new. However: • Misleading product listing – The invoice nowhere states that the unit was refurbished or factory seconds. • Tampered compliance stickers – The product arrived with altered or removed compliance/warranty stickers, making it impossible to receive support from Samsung. • Zero after-sales support – Despite 10+ phone calls and multiple emails, they repeatedly refused to take responsibility or offer warranty coverage. • Rude and dismissive service – Every interaction was met with rudeness and a refusal to address the issue.

This is by far the worst purchasing experience I have had with any Australian retailer. The combination of false advertising, tampering with warranty compliance, and complete lack of accountability is unacceptable. Bottom line: Do not risk your money, time, or peace of mind. Avoid this company at all costs.

Heidi was very helpful, understanding with my enquiry. Would have no hesitation using them again