426 reviews
I was very pleased with the plumbing service provided from PARKLANE. The plumber was professional, punctual, and thorough in checking and maintaining our water heating system an solar connection. The issue was carefully inspected, clearly explained, and addressed efficiently. The work was completed to a high standard, and I appreciated the… Read more
plumber’s knowledge, attention to detail, and willingness to explain the problem and the maintenance required. The service was reliable, professional, and reasonably assessed.
I would be happy to recommend this plumber to anyone needing reliable plumbing and water heating system services.
Quick, efficient and pleasant. Technician was able to identify and rectify the fault. He was also able to point out a future potential issue associated with the way the flue led under the house. Show reply
My split-system was blowing cold air for 2wks even though all my remote settings were correct. I even closed the bedroom door to ensure the heat stays in and was still cold. I stood up on my bed with my hand over the vents and it was blowing cold air so after 2wks of this happening I called Rinnai to send someone out to have a look at it. My… Read more
mother was home when the technician came as I was at work and she said he was literally there 5mins and he said it was working even though for 2wks it was blowing cold air. I even tested it that same morning the technician came. No idea what he did or what happened but it was working by the time he left and the company slammed me with a $285 bill. I sent an e.mail to the company explaining what happened and followed it up with a call. They were not interested at all with what I had to say. Their only interest was collecting the money. No customer service whatsoever or empathy to my situation was genuine. This company is a money making company. Not customer service based. It’s also still under warranty. I even waited 2wks before calling the company Incase the split-system had a glitch. This is disgusting. If I could give this company zero stars I would!
Reviews with attachments
2.6kW split system (HSNRP26B) was installed just at the end of summer this year in my bedroom. But it has been a god send for this winter and how cold it has been. I was recommend to get the Rinnai brand as they are a leading brand and with their customer service and after sales assistance is up there as one of the best. The remote control is easy… Read more
to use and with the WI-FI built in module to be able to control it remotely has made it that bit more helpful for a better night sleep.
The 3.5kW Split system (HSNRT35B) has really helped to maintain the temperature in the bedroom so comfortable that am getting better sleep and rest. The recommendation to have the 3.5kW unit over the smaller 2.6kW unit because of the size of the room from the customer service I think has helped made the purchase that much better investment into my… Read more
home and it was only a small amount more for the purchase, which I appreciated. I really like that the operation can be done both from the remote as well as from my mobile phone with the built-in WI-FI module. I can't recommend high enough how much these split systems will help the change the comfort of your home.
I bought a Rinnai panel heater 1500w in 2017. It is still working well after 9 years. Show reply
The 2.6kW split system has made a big difference for me and my studies, I not longer struggling to sleep when it's summer or cold in winter. because my room is not that big the 2.6kW unit does the job fantastically. I was recommended to the Rinnai brand because of the reliability and aftersales services. But above all else it easy to use and very quick to either cool down or heat up the room.
Rinnai PB series - HSNRP80B (8.0kW Split system) The unit covers a large area (Lounge, Kitchen & Dining area), and being an 8.0kW it does it with ease and the cost to have it running has been far cheaper than I was expecting. I am extremely happy with my purchase of this unit, it does bettter than expected as well as it is easy to operate via the… Read more
remote control, the installer even recommended the brand for its customer service and reputation. Thank you Rinnai for making such an easy and efficient product.
I’ve been using Rinnai/Brivis products for years, and they’ve been incredibly reliable. They’ve kept my home comfortable year after year, and I’m still using the same system today with no need to upgrade yet. When the time does come, I’ll definitely be choosing Rinnai/Brivis again
I am very pleased with my Rinnai panel heater ! It’s very slim and quite, so super suitable for small houses, whilst being powerful and keeping the house warm for hours. It’s also very cheap to run. Will definitely be recommending !
I bought a new continuous hot water system from Rinnai 2 years ago. It runs smoothly and quietly, no gas smell like my previous one. Its consumption is clearly better, at least 25% less. Highly recommended.
We had our Rinnai Sunmaster with S26 solar gas booster hot water system installed in 2015. It is still working well after 11 years. Highly recommend Rinnai products. Show reply
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I am very happy with the Rinnai Solar 26 hot water system. It provides a reliable and consistent hot water supply for my home, even on days with limited sunlight thanks to the efficient gas booster. The temperature control is excellent, and the system works quietly in the background without any issues. It is energy efficient and helps reduce… Read more
running costs compared with traditional hot water systems. The build quality feels solid and the installation was straightforward. Highly recommended for anyone looking for a reliable solar hot water solution.
Our Rinnai Solar 26 system was installed in 2018. It has worked so well that we have never had any issues since installation.
I have had a great experience with my Brivis Add On Cooling ICE 22KW system installed in 2017, a product of Rinnai Australia. It cools the house quickly, runs quietly, and maintain consistent temperatures.
The Rinnai split system air conditioner performs reliably with efficient cooling and heating. It operates quietly, is easy to use, and maintains a comfortable indoor temperature year-round. Installation appears neat, and energy consumption is reasonable. Overall, it’s a dependable choice for everyday home use, offering good value for money and consistent performance.
This Rinnai panel heater is compact, stylish, and works exactly as expected. It heats my room quickly while operating quietly, making it ideal for both daytime use and overnight heating. The slim design fits neatly against the wall, and the build quality feels excellent. A reliable and energy-efficient choice for winter.
This Rinnai air conditioner has been a great addition to my home. It cools the room fast without running loud and I barely notice it's on, even during calls or while sleeping. It's energy efficient, looks sleek, and the remote control makes it easy to manage. Highly recommend if you want reliable, quiet cooling air conditioner.
Latest follow-ups
The Rinnai outdoor compressor is incredibly noisy. This video shows a brand new Rinnai 20kW reverse cycle, installed at my neighbours house. I am not the purchaser, but I have spoken to the installer and Rinnai as requested by my neighbour. HAVE A… Read more
LISTEN TO THE NOISE. My Daikin makes a gentle fan noise, but this thing sounds like a WWII fighter plane. It ramps up and down, and is keeping us all awake. It is a disaster, but apparently, this is normal operation noise. What's more, when contacted several times, Rinnai were not in the least bit interested to answer questions about noise, even though their own installation manual specifies .... "DO NOT install the outdoor unit where noise may cause nuisance." and "Do not install where noise from the unit will disturb others"
Basically, these large Rinnai units cannot be installed in residential areas. They break EPA Regulations (and yes, I've measured the noise, it is around 15dB above ambient, the EPA specifies 5dB).
Follow-up · Rinnai responded quickly, but they are unable to assist. Gas is frowned upon, so Victorian houses are now all having massive compressors installed. But the aircon industry seems to be ignoring the noise issue. If you talk to the installer (Go Green) you will see why it is a complete waste of time even raising the topic with them. The only solution… Read more
Hi Karl G, we have sent you a private message.
Regards, Rinnai Australia
Service man arrived at appoint time, was efficient, he made sure to take his boots off every time he left and re entered my home. Explained what he had done and showed me photos of the heating unit for any problems. Very happy overall with both serviceman and office staff who took my original call Show 2 replies
Follow-up · Since the repair man came I have followed his instructIons with no on going issues. The repair was fixed on the day, cannot recall how long he was here for, but not all day. Could not ignite the pilot light from the control. Also did a maintenance check while he was here.
The after service is a disgrace the air con brock in the time I have had it it hardly worked I will not recommend your product or the guys that sold it to me shop people have asked me and I said no don’t buy I have rung the company and they told me they don’t take calls
Follow-up · I would never recommend your product to anyone it did not work hardly in the time that I had it.to do the right thing in the first place ,would have had it replaced I feel I have wasted my money and my stress level
Hi Betty Smith, Thank you for your review. We are sorry… Read more
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Positive reviews
Great support team! I called for some technical help and the process was very easy and the customer support was very helpful. I’ve found when calling other overseas call centres it has been much more difficult, i found it a really positive experience talking to another local Australian.
The young man who carried out our service was a real pleasure to meet! Obliging, well mannered and fully explained everything to us with a minimum of fuss. I would give him a pay rise if I was his employer. Thank you very much for such an escellent service. Kind regards Fay Stokes Show reply
A Rinnai gas heater service call was arranged directly with Rinniai Australia. Ty, the specialist gas technician assigned this service call proved to be very thorough and professional. Our 26 year old Riannai free standing gas space heater continues working “as new”!
Negative reviews
the split system is still not working corectlly. you have to press the remote control 3 times to start and turn off unit, this is not how unit was designed and built
I would give zero stars if it was an option. I rarely leave negative reviews, but my experience with Rinnai’s customer support has been extremely disappointing. Response times are almost non-existent — I’ve had to chase multiple times just to get basic updates. When I finally did receive a reply, the resolution offered was inadequate and didn’t… Read more
properly address the issue.
For a company with Rinnai’s reputation, I expected a far higher level of service and accountability. Unfortunately, the support experience has been frustrating from start to finish.
Based on this experience, I wouldn’t rely on their after-sales support and would think twice before purchasing again.
Hi Shane T,
We have sent a private message to discuss the matter further.
Regards, Rinnai Australia
I purchased the system in March 2022. It is 1 x 315L stainless storage tank (10 year warranty) an 2 x SPB200 collectors (7 years warranty).I chose the SPB200 flat plate collectors because they are locally manufactured and supposedly are corrosion… Read more
resistant making them ideal for coastal locations. When investigating a wet streak down the roof I found that one panel has extensive corrosion but the leak appeared to be at the union joining the two panels. With the two panels side by side, it is clear that one panel is faulty and accumulates more condensation than the panel that isn't corroding. I contacted the supplier who informed me that it was a possible warranty situation and had logged a report with Rinnai. A few days later a plumber from a neighbouring town attended the site. (why not use a local plumber - possibly to ensure travel over the 40km stated in the warranty?). I was then billed by that plumber (after three site visits). Notation from Rinnai on the bill stated that Rinnai would not replace the faulty collector as it is not yet leaking. It is clear as daylight in the photos of the collectors, side by side, that one is ok and the other one is not. Rinnai have never contacted me and all assessments were visual only. Only 4 years into a 7 year warranty, and I am deeply disappointed. I would never recommend Rinnai to anyone.
Follow-up · I have been contacted by Rinnai to investigate the matter.
Hi Paul,
We have sent a private message to discuss the matter further.
Regards, Rinnai Australia
Recent reviews
We bought a continuous gas hot water unit - Rinnai Infinity 26 in 2011 at G store, and it's still working perfectly now. With 7* energy rating, my plumber still recommended keeping it (after 15 years already) instead of replacing it with a new heat pump. Will definitely trust Japanese quality again with the Rinnai heat pump...one day :)
I have continuous hot water and I must say it is the best ever product in terms of reliability I have came across. That product just works. I now have a few more rinnai products like split system and so far worked like a charm Show reply
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Hi Paola, Thank you for reaching out - we will message… Read more