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Roof Seal

Roof Seal

 Verifiedroofseal.com.au
Roof Seal
4.2

720 reviews

Positive vs Negative
80%20%
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Product Quality
4.3
720 reviews
5 Zoe  · The process with Roof seal was seamless. From quote to completion the job was fantastic. The end result was a fresh new look for our property
4 Vicki  · Great service and excellent finish on our roof. Very happy with the result.
5 Brigitte  · A great job completed. Very reliable and friendly service.we are very happy
5 Richard  · My roof is now sealed, painted and has added value to my property. Ash did a great job and the communication was good. I Would recommend Roof Seal.
5 Andi  · David completed a perfect job with absolutely no hassle at all. He was on time and left the place clean and tidy. Super happy with my new roof now.
4 Wendy  · Brett, contractor who did the work very pleasant and good communication. happy with the paint job
Peter Eightcents
Peter Eightcents7 posts
 

We had roof seal come out and quote. We had a roof paint and rescrew in cairns. My downfall was the name “roof seal” I thought they used special paint etc and the roof wouldn’t need attention for years. After the job was done, the paint they applied was thinnly applied. Totally different to what I expected. Further our roof, which… Read more

never leaked, developed a leak. Credit to the local contractor who came out and tarped the leak and eventually fixed it, however now I know a leak was made and am constantly on edge when we have rain.

The local contractor was obliging.

Since that time our roof started going back to a mouldy look. I personally feel they used a crap paint and was applied thinly.

Biggest problem with Roof Seal, is now they no longer have any contract in Cairns numerous calls to their office in Townsville and numerous promises that they would be attending, nothing left holding the bag so to speak

I do not recommend roof seal, I was l lulled into believing that they were a professional outfit and as their name suggests seals the roof. All they are a contractor painters that work under that banner and the company themselves don’t do anything to address concerns and no follow-up.

If you’re looking at getting your roof painted, I would suggest scour a local Painter. I would never use roof seal again and especially if you’re in Cairns there is no one here that works under that banner.

I’ve spoken to a local Painter that said my roof does need repainting although it was only done approximately three or four years ago

Roof Seal
Roof Seal    

Thank you for your review and comments. Could you… Read more

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Sandra D.
Sandra D.VIC
 

Be aware using roof seal for restoring your roof or gutters. It's been over 4 months and I'm still waiting for them to repair their poor workmanship. Their persistent lies and excuses in finishing the job are quite frustrating. They say they have restored the roof, but managed miss the cracked and chipped tiles, my new gutters were all damaged and… Read more

still require repair. Their tradesmen had me intimidated with text messages, and I can't prove it, but obvious, threw a brick onto my roof that made a hudge hole.They've stained my path, ruined my lawn, and now its rained, noticed color running off the roof and through the faulty gutters. The communication is poor, taking this matter to VCAT l have had enough of their nonsense VERY DISAPPOINTING

Roof Seal
Roof Seal    

We are disappointed that you remain dissatisfied and… Read more

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Kara Paxton
Kara Paxton
  Fair Incentive

The whole process was very simple and love the opportunities to get discounts. The roof has a new lease on life and the temperature in the house is so much better. Ash was always on time and answered any questions. Show reply

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Gaz M
Gaz MSouth Australia
  Fair Incentive Verified

Awesome experience from start to finish. Brilliant job on my roof, strongly recommend Show reply

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Marie
MarieSouth Australia3 posts
 

The start date for our job was delayed, but this was fortunate for us because, as it turned out, the original start date was no longer convenient for us. The work was completed within the stated time frame. The guys were polite, friendly, punctual, efficient and considerate. They cleaned up after themselves and were easy to work with. They listened to us and discussed any concerns we had, and dealt with them. Show reply

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adrian d.
adrian d.SA
  Fair Incentive

The installer came early and carried out the work in a seamless and trouble free manner. He removed all the rubbish and left the yard as he found it. The product has worked well for us as we wanted it to keep birds out of the roof. Looks good and works well. Show reply

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Nicholas D.
Nicholas D.VIC4 posts
  Verified

I paid $15,000 for what Roof Seal marketed as a “premium” roof restoration at my property. Unfortunately, the experience has been deeply disappointing. The facts: * The roof coating failed twice within months of installation, showing bubbling, peeling, and stripping. * The job remains defective and unfit for purpose, despite being sold as a… Read more

premium restoration.

* I was assured the work would not involve subcontractors—a major selling point—but subcontractors were used.

* The work was completed in unsuitable weather conditions, despite my clear request to postpone due to rain concerns.

* Communication was consistently poor: delays, unanswered emails, and repeated broken commitments.

My complaint escalated all the way to the Managing Director. Despite this, the company refused a refund, even though these repeated failures clearly meet the definition of a major failure under Australian Consumer Law (Section 267), which gives consumers the right to reject a service.

I have just lodged a formal complaint with Consumer Affairs Victoria and will escalate to VCAT if necessary.

I’m sharing these facts so others can make an informed decision. Based on my experience, exercise extreme caution before engaging Roof Seal.

Roof Seal
Roof Seal    

Thank you for taking the time to share your review. We… Read more (+4 replies)

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Mark Carter
Mark CarterSA
 

An enjoyable experience and a good company to deal with – The whole process went very well from start to finish. The office as well as each of the contractors for each element (gutter replacement, roof repair & painting and gutter guard) were very punctual, polite, friendly and professional. They kept us… Read more ·  1

up to date of when they would be onsite, approximate time they would be here and what they would be doing. If anything put me off it would be the cost which was much more than I'd expected prior to the quote, but having said that I'm very happy with the result.

 Follow-up  · The clean up was very good. I'm a bit fussy so went around and swept some dust up after they left. So far it has lasted very well. Still looks as good as the day it was finished, I was only admiring it over the weekend. The communication with the company was great. They let us know the schedule, kept us informed and kept to it. The individual trades people were pleasant, polite and professional to deal with. I don't have any complaints so far.

Keeley
Keeley6 posts
  Fair Incentive Verified

I was recommended by a friend who had used roof seal and they were very happy with it. Right from the start the guy that came to give me a quote was punctual easy to communicate with told me all the facts and offered me a price to do the job . He is… Read more ·  3

not at all pushy. and I was glad to receive a reduced price on the agreement of having a sign at the front of my house. The weather has not been very good, which made it hard for them to get started, but Luke came and got the job done in a few days. There was a part of the roof that had been quoted, but didn’t need the work done to it so my initial price was reduced. Paul popped in a couple of times just to see how things were going and came at the end to do a final inspection . The reception staff very kind and thorough in their job that they had to do. Everybody was very respectful and easy to get along with and I’m very happy with the job done.

 Follow-up  · Unfortunately, my follow up. It’s not as good. Don’t get me wrong. I still think the house looks great in the color matches it perfectly. But I know we have had heavy rain. My roof still leaks in the same spot. I pointed out to all staff that attended the job. After paying over $12,000 I would’ve expected better very disappointing.

Positive reviews

Giovanna I.
Giovanna I.SA
 

We recently had Roof Seal work on our roof, and I couldn’t be happier with the results. From the first inspection to the final clean-up, the team was professional, punctual, and very easy to deal with. They clearly explained what needed to be done and answered all my questions without any pressure. The quality of the work was excellent. Our roof… Read more ·  1

looks fantastic now, and you can really see the difference after the restoration. The team took pride in their work and made sure everything was completed to a high standard.

What impressed me most was their attention to detail and how tidy they kept the site during and after the job. It’s clear they care about customer satisfaction.

I would definitely recommend Roof Seal to anyone looking for a reliable and professional roofing service.

Mark
MarkSA
 

Communication was spot on. We knew exactly when our contractors would arrive. They would call prior as well. The cleanup from the roof clean was more than we expected, it was so good. All rubbish was taken away. We are so happy with the final product. Our roof looks like new. Show reply

Darlene G.
Darlene G.
 

From quote to finish roof, I could not be happier with the staff, consultants and tradesman that completed my repaint and leafguard install. I would highly recommend them Show reply

Find out how Roof Seal compares to other Home Renovators

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Negative reviews

Brenda
Brenda
  Verified

In my previous review I recommended Roof Seal and commended their customer service. That was until they had my money and then their customer service evaporated. It took over 4 weeks to get a response to a leak in my newly resurfaced roof. By then there was water damage to the ceiling in my kitchen. It has been anther six weeks and I’m still… Read more

waiting to hear from them regarding repairing my ceiling. No response to any emails following numerous phone calls. I wouldn’t recommend this company to any one.

Roof Seal
Roof Seal    

Thank you for responding to my SMS after several… Read more

BigDave
BigDave11 posts
 

I truly cannot believe this organisation is still in business. First they give you the hard sell, then we can knock off $$$$ by signing up today. High pressure sales tactics. What they don't tell you is their trades are franchisees so the work quality ranges from terrible to good, very dependant on the individual franchisee. When you have… Read more

problems (as you inevitably will) they "ghost" you and will try their very hardest to wiggle out of their supposed warranty. Never again!

Roof Seal
Roof Seal    

Hi BigDave, Can you please advise your work order… Read more

Carmelo M.
Carmelo M.5 posts
 

We received 4 quotes and Roof Seal was $16,000, second quote was $8,500, third quote was $7,500 and last quote was $6,500. It amazes me that Roof Seal are almost double our second quote and WAY TOO EXPENSIVE. They do a lot of advertising on TV and radio, and I guess someone needs to pay for that. Obviously, their customers. If you read this,… Read more

please do yourself a big favour and get more quotes to save money and more importantly get job done just as well for value for money.

Roof Seal
Roof Seal    

Hi Carmelo, Thank you for your feedback. Although you… Read more (+3 replies)

Recent reviews

joe
joeSA2 posts
 

Communication was great, from Area Manager Shane and all the trades people. The timeline given was met. Numerous calls were received with specific dates and times several days beforehand. We are very happy with the end result. We highly recommend Roof Seal. Show reply

Kym
Kym
 

Would Highly recommend Roof Seal – From the moment we were quoted by the salesman to have our roof cleaned, sealed and painted we were very impressed with the whole experience. We were constantly updated on the progress of the job and the tradesman was punctual, professional, a lovely guy and was very thorough and left everything clean and tidy. The house has been completely transformed looks like we have a new roof. Extremely happy. Show reply

Neil
Neil
 

Excellent experience from start to finish, area manager Garry took the time to explain the whole process clearly without being pushy, tradesman Luke was courteous and polite throughout the process with both myself and the neighbours, did a great job and left the property clean and tidy, every thing was done in the estimated time frame, I would… Read more ·  1

recommend Roofseal to anyone in Adelaide thinking about investing in improving the quality of their property.

Chris D
Chris D
 

Roof Seal did an outstanding job on our roof. When we discovered water was coming in through our roof, we contacted Roof Seal. They came to our house and did an inspection and our roof was certainly in need of repair. When the job was started, they always let us know when they’d arrive and what stage in the process they were at. Once finished, it… Read more ·  1

looked like a totally different roof and the workman ship was fantastic. Thanks Roof Seal, your work really showed with the recent downpours we’ve had, not a drop inside. I would highly recommend Roof Seal to anyone

Lisa H.
Lisa H.2 posts
 

Job was done to perfection. Rod was extremely professional and always kept us upto date. It took longer than expected due to unforeseen weather but this can happen in winter. Overall great service. Show reply

I and G
I and G
 

Excellent communication prior to and during works. The quality of workmanship was fantastic. Cleanliness of job was good and care was taken. The tradesman was professional and courteous. Overall, we are happy with the attention to detail and excellent service. Show reply

Find out how Roof Seal compares to other Home Renovators

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Trevor
TrevorSouth Australia
  Fair Incentive

Roof Seal were excellent from the time we spoke to the salesman to the tradie who coated the roof. Could not fault them. Show reply

Ken S
Ken SSA
  Fair Incentive

Process went smoothly. Person doing quote was prompt, explained all we needed to know and made arrangements for the job to be done. Job was done well within time frame. All workmanship we can see was excellent Show reply

Val N
Val NSA
 

Roof seal employees were helpful and explained every step. The result was exactly what I Signed up for. I’m happy with the results. No more leaks and the new coloured roof makes the house look much better. Show reply

Michelle F.
Michelle F.
 

The roof looks fantastic, better than new.Had lots of positive comments. Professional and friendly tradesman excellent at what he does. Highly recommend. Show reply

Dan M
Dan MSA
  Fair Incentive

Very helpful, & the before & after change in the roof is huge, Thanks! Show reply

John and Patricia woods
John and Patricia woodsSA2 posts
  Fair Incentive Verified

From the first phone call to enquire, through to the completed restoration and then the final check …… everyone at Roof Seal was courteous, informative of manner and professional in their work. The restoration completed in a timely manner. We are delighted with finished roof. Jack and Tricia Show 2 replies

Jan
JanSA2 posts
 

Our experience with Roof Seal was excellent. All aspects of communication with staff whether over the phone or in person was great. Friendly and professional. We now have a new roof and very pleased with it Show reply

Angela. I
Angela. I
 

Roof restoration looks fantastic. Tradesman very professional and polite. Great communication from the whole team. Premises left clean. Show reply

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