1,693 reviews
AI reviews summary
The overall sentiment for Wallspan Kitchens & Wardrobes is overwhelmingly positive, with most clients praising the company for delivering high-quality renovations with minimal stress. Consumers frequently highlight the effectiveness of the project management and the professional conduct of the contracted tradespeople. While the vast majority of experiences are seamless, a small segment of feedback mentions discrepancies in trade cost estimates and high-pressure sales tactics.
Pros
- Exceptional Project Coordination: The "Schedule of Trades" is highly valued for its accuracy, ensuring that plumbers, electricians, and installers arrive on time and complete projects within tight timeframes (often 7–10 days).
- Professional Trade Quality: Tradespeople are consistently described as punctual, polite, and meticulous, with specific praise for their habit of cleaning up thoroughly after completing their work.
- Collaborative Design Process: Designers are commended for their ability to maximise small or awkward spaces and for providing helpful suggestions that improve the functionality of kitchens and wardrobes.
- Responsive Issue Resolution: In instances where manufacturing defects or installation "hiccups" occurred, the company was quick to rectify the problems at their own expense without hassle.
Cons
- Inaccurate Trade Estimates: Multiple reviewers noted that the initial estimates for external trades (plumbing and electrical) were significantly lower than the final invoices, sometimes by over $1,000.
- Sales Pressure: Some consumers reported a "high-pressure" sales environment where "special prices" were only offered if contracts were signed on the spot during the initial home visit.
- Communication Gaps: A few users experienced "atrocious" communication or rudeness from administrative staff during the period between paying a deposit and the final check measure.
- Limited Design Input: A small number of clients felt the initial home visit was more of a sales and measurement exercise than a professional design consultation, requiring the homeowner to already know exactly what they wanted.
Verdict
Wallspan Kitchens & Wardrobes is a reliable choice for homeowners seeking a well-managed, "turnkey" renovation experience with high-quality finishes. Prospective customers should be prepared for potential variations in trade costs and remain firm during the initial sales consultation to ensure the design meets their specific needs.
The entire process was smooth and professional, from the initial design consultation through to delivery and installation. Amir, who completed the installation was friendly, professional, and meticulous in his work, ensuring everything was installed perfectly and left the area clean and tidy afterwards. The finished product was just as we wanted.
- +3
We are very pleased with our kitchen and laundry renovation from Wallspan Noarlunga. The initial showroom experience and in-home design consultation were highly professional and informative. While the final quote ended up being a bit higher than we initially anticipated, we feel it is important for future clients to clarify the pricing structure… Read more
early on. The tradespeople were friendly, but due to some communication gaps, the project did not stick to the original schedule and took longer than expected to complete. Ultimately, the high quality of the final product leaves us with no complaints about the standard of work.
I recently had my kitchen and laundry gutted and remodelled and I am most happy with the finished rooms. I chose Wallspan at Melrose Park SA to undertake the works as I was impressed by my previous experience when they installed built-in robes earlier this year. All of the wonderful employees in the showroom were very helpful and patient in… Read more
answering questions, sharing different product materials and also explaining how the payment process worked. They were excellent in all aspects of product selection. Thank you Sharon, Christina and Chanelle. Grant was great in the design process, suggesting alterations/modifications to best suit my needs. Darren, the Wallspan Customer Support person, was really responsive in all my dealings with him. I was impressed by his professionalism, his expertise, his eagle eye for detail and his efficiency for sorting out any issues that arose. The work contract that was provided to me was exceptionally comprehensive. Information regarding the delivery of goods, project coordination, the names and contacts of trades names/business and their contact numbers as well as their scheduled time of work was fantastic and worked well. The estimates of trades expenses were very good. Trades people were punctual, friendly, polite and well experienced in their personal fields. I was happy with their work. I appreciated the effort entered into, in order to complete installations whilst an injured installer had needed recovery time, in order to meet the targeted finish date. This change was effectively done and the target date was achieved. I did feel that the cleanup process could be improved. As with all renovations of this type, a lot of mess, is understandably created. Even though debris was blown into a central area and swept up, debris still remained. An industrial strength vacuum cleaner used by all trades would have really helped pick up fine material particles and dust and been a really useful addition. Having someone responsible for a final cleanup ( such as wiping inside cabinets, on all external surfaces ) after the final work has been completed would have been an excellent way of finishing the cleaning task. Regardless of which trades person worked, the next trade will invariably create more mess which is totally understandable as renovation in this area is a very sequential process. And, dirt does travel and settle. A cost for a final clean could easily be incorporated or added to the cost of rubbish removal. I would have approved of such an inclusion. I was really pleased with the the quality of materials, the workmanship, the Ceasar Stone benching and the total pricing of the materials, appliances and work that supplied me with a beautiful kithchen and laundry within my budget. I took advantage of a brilliant discount offer. I have no hesitation at recommending the entire team at Melrose Park's Wallspan. I thank you for all you have provided. I give a rating of 4.9 Stars for my satisfaction rating.
Reviews with attachments
Highly communicative, well planned team. All coordinated quite well and changed the space at a blizting speed
Very happy with new Kitchen great communication and very professional trades as well
Very Happy with the result. Easy to work with throughout the whole process. Highly recommend
- +3
Wonderful experience from beginning to end, Rachael Wallis took plenty of time to show me options & tailor the design exactly for my needs. Randall did a superb job with the installation & even the delivery guys were careful & considerate. We could not be happier with the service, quality & result. Expectations exceeded!
Really happy with my new kitchen. The whole experience was smooth and easy. I felt heard and supported right from my first visit to the showroom all the way through. All the trades people that came to the house were friendly and respectful. Would definitely use Wallspan again.
Got brand new kitchen recently, showroom staff were very informative and knowledgeable, process was nice and easy. Tradies, appliances, delivery, install dates was all planned and organised for us, which made for a stress free, hassle free kitchen reno. Very happy with the result, love our new kitchen.
- +2
Great job. All work was completed on time. Service was great. All trades were very reliable and responsive and did a great job.
- +1
We Had a wardrobe installed and we are very happy with the results. The quote and service was very accurate and the install of the wardrobe was top tier cabinetry. Amir’s craftsmanship of the install in an old house made the measurements challenging however the finish is absolutely superb.
Very happy with all the work done All the tradespeople were very helpful and amazing with answering all the questions we had
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The new kitchen Wallspan built for us with excellent quality and reasonable prices. All jobs were done in time and all concerns were resolved promptly. Highly recommend to anyone who wants to upgrade or build new kitchen.
Grant was excellent to deal with in helping design the layout of our new kitchen and laundry. He listened to all our ideas and offered advice on making both areas both functional and practical. He was patient throughout our changes and provided helpful advice and workable solutions. Our Kitchen and laundry are very well laid out and meet all our… Read more
needs. We love the hidden extras that we wouldn’t have normally considered especially our hidden cupboard. The floor to ceiling cabinetry has provided us with extra space which was lacking with our old kitchen. The stone bench tops and matching splash backs make the benchtops very modern and wont date. We love our kitchen so much we actually want to spend time in it now and are very proud to show it off to our family and friends. We will definitely be recommending Wallspan to anyone that mentions upgrading or renovating their own kitchen or laundry, as we know they will be just as delighted as we are. Thank you Wallspan
Great communication throughout and follow up. The trades organised were reliable and skilled. The actual kitchen quality feels great and expensive. Really user friendly and the whole process was pain free.
- +1
We’re really happy with our wardrobes, the quality of the materials are great, we were able to select a door style that other manufacturers couldn’t supply. Wallspan were able to work with a challenge space due to air conditioning ducts. The installer was great, he was professional, cleaned up after himself and the quality of his workmanship was… Read more
excellent. We have already decided when we finish the walk in robe for our main bedroom we will be using Wallspan for all the cabinetry.
Overall the trades people were all absolutely professional and the way Wallspan has planned everything to the day was exceptional. Couldn’t recommend Wallspan any higher. The workers were great communicators and always available.
We were very happy with the whole process we went through with Wallspan, from the first time we went into the Gepps Cross showroom to the final check by Miguel. All the showroom, contract and trades people were polite, they listened to our ideas and changes, they respected what were were wanting and provided great advice so we could get the best… Read more
result. The showroom team provide great ideas and advice, James completed that process during his visit to consult, conduct initial measurements, the design (and the dreaded cost) were all clear and well discussed. Miguel then took over the installation process and coordinated a bunch of trades people, all who would be welcome in our house at any time. They were all professional, acted in positive manner and completed their specific jobs with care and respect. The price covered the complete process, with all we needed to do was to add a lick of paint at the end to a couple of areas exposed after ripping out the old kitchen. This meant it was a no requirement for us to to do anything but watch the team work. All the trades people (Luke, Dom, Sam, Phil, and Tom) advised when they were going to arrive and what they were there to do. They were all prompt and friendly, and costs did not vary much from the estimate, and these were discussed and agreed to prior to each phase of the work. We would definitely recommend Wallspan, at the end of the day the price was comparable with us having to manage trades ourselves, but with everything done for us, it was a no brainer.
Latest follow-ups
Great Team Job completed on time Highly recommend Friendly service and very helpful throughout the whole process
Follow-up · High quality materials were used. So easy to clean up and no noticeable staining after spillages on bench tops or cupboards. Clean up was done by the contractors and all mess was cleared up efficiently with nothing left behind. Really happy with the overall project.
Had a really good experience with the team at wallspan. The installation was quick and professional and all the trades were really friendly and knowledgeable. I was really happy with the finished kitchen
Follow-up · The design process was easy. I went into the showroom and chose all my cabinets and handles and appliances. I then made an appointment with the designer who came out and spent a couple of hours understanding how I used the kitchen and then we designed and he quoted on the spot . No waiting for quote! Once I signed up I was given a guide on what… Read more
Fantastic look – Good personal service and excellent trades and on time promised.
Follow-up · Still no problem with any thing done
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In-depth reviews
We recently had our kitchen cabinetry installed by Wallspan, and we couldn't be happier with the result. From the very beginning, the initial consultation and design walkthrough were thorough, collaborative, and efficient. The turnaround from design to installation would have been incredibly quick, however our own renovation delays pushed the… Read more
installation back. Throughout the entire process, Wallspan was flexible, and ready to proceed whenever we were.
The showroom team made selecting colours, finishes, and products an enjoyable experience, and their guidance made the whole process so much easier.
A special thank you to Mario, who was exceptional from start to finish. He helped bring our vision to life, coordinated all of our works, and was always available to answer questions and offer advice.
Finally, thank you to Jared, our installer. His attention to detail, professionalism, and workmanship were second to none. The quality of the installation exceeded our expectations.
Thank you to the entire Wallspan team for helping bring our dream kitchen to life. We would highly recommend Wallspan to anyone
We recently had our kitchen supplied and installed by this incredible Wallspan Team, and the experience has been nothing short of outstanding. From the very first consultation to the final installation, their professionalism, communication, and attention to detail were exceptional. They didn’t just build a kitchen.. they brought our dream to… Read more
life. Every element was completed exactly as we envisioned, and the final result has completely transformed our home. The craftsmanship is flawless, the materials are high‑quality, and the team worked with genuine care and pride in what they do.
What impressed us most was the teamwork and efficiency. Every member of the crew was respectful, skilled, and committed to delivering perfection. They listened to our needs, offered expert guidance, and ensured the entire process was smooth and stress‑free. Darren Reintjens and Tom Leonard.. you guys are just Great.. thanks so much!..
We now have a beautiful kitchen with a breathtaking view, finished to the highest standard. It’s everything we hoped for and more.
We are truly grateful and highly recommend this vendor to anyone wanting quality, professionalism, and a dream result.
I am so pleased with my new laundy renovation. There is so much more space, and I love that my washing machine is now hidden away under the benchtop. Miguel had many ideas that I hadn't considered, and I appreciated the clear schedule of works and speed with which the installation was completed. All trades on site were coordinated by Wallspan, and… Read more
all were excellent! Although independant contractors, they had obviously all worked together on Wallspan contracts before, and there was a great spirit of them working alongside eachother, and they were professional, helpful and friendly and great to have on site. My only negative experiences were that I felt pressured in the showroom to select the elements I wanted and to commit to an immediate site measurement date (I understand this was so that I could be given a quote upfront at the site measurement, and so that the 'vouchers' they gave me could be used). Since I hadn't been anywhere else and had only just started my enquiries, this felt like high pressure sales tactics. Again, at the site measurement, I felt pressured to commit to the contract and pay a deposit on the spot in order to lock in the quote and take advantage of the discount vouchers that were being offered. As it turned out, I was satisfied that the quotes were reasonable, and ended up being extremely satisfied with the planning, work and result. I would fully recommend Wallspan (Mile End). But be warned of the high pressure tactics if Wallspan your first port of call and you have no idea what you want or how much it may cost.
Recent reviews
We have valued the process for our Wallspan kitchen project. The whole procedure from planning, design, to installation was professional and efficient. The design work was amazing with both showroom discussions and onsite 3D design which gave us a clear picture of our plan and costs, and much to look forward to. The process was explained and… Read more
mapped for us with clear knowledge about steps and installation. The skill and friendliness of the trade teams were exceptional. There was consistent communication and support at all stages of the kitchen process by Wallspan. We now have a kitchen we will enjoy. We worked to a budget and have a very good product. Much praise to the Wallspan team.
Was a really great process from design to installation. Couldn’t be happier with the price and the quality of build and install. Thank you to Ainsley as well, he gave us lots of tips during the measure and fitting, ended up with the perfect wardrobes.
Honestly, they were great. The customer service at Mile End was brilliant, the price was incredibly fair and the installation process not only smooth and easy but the attention to detail was genuinely good.
I had 2 sliding wardrobes with 6 doors installed. They gave a sizable discount for EOFY which worked out that installed was the same price as self install from other places. Customer service were knowledgeable and charismatic. Delivery and install date was set shortly after purchase and happened on time. The installer came around and did the… Read more
Measurement quickly. Delivery team notified me when they were 30min away. Installer was on time and was ready to go. He did a great job and was done in a couple of hours. The doors look great and workwell. Overall im very happy with my purchase.
From the moment we walked into the show room at Mile End at the moment wardrobes were installed the entire process was one of excellent. Installation was so professional and even helped connect tv and clean up so well after installation with a smile.
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