Specsavers

I went to ampliphon, got told to go next door to spec savers. Maybe i dont look old enough to have pension card. Best thing they could have done for me. I met kate at spec savers. A down to earth, honest person who did a hearing test for me. We made an appointment for a follow up test and she was able to reccommend a number of options in hearing… Read more

aids for me. Two weeks later i went to have my hearing aids fitted. She was very helpful with how to fit and care for them. Even set up the bluetooth connection on my phone and showed me how to use it. Kate never tried to upsell me on anything. Gave me options to select from, price, size etc. Cost less than 2 grand and boy am i happy. Thanks kate and bella. Dont worry about the whingers out there. You guys are great. Graham

Stephen, optometrist at Stockland Burleigh Heads store is a pig. In front of the public he berated my wife for being 10 minutes late for an appointment without showing any interest in why. My wife is a quadriplegic and was delayed in the car park by a truck that blocked her egress from the car (another thing people with disability have to deal… Read more

with) only to be insulted by Stephen who has no interest in providing an understanding, empathetic or accessible service. All this is on top of that fact that some of the services Specsavers offer exclude people with disability. Customer service is the main reason for choosing a provider, and thanks to Stephen, Specsavers service is disgraceful.

When to upper coomera Westfield spec savers and got a new set of glasses that ended up way worst than the previous ones. When back to Specsavers and this guys disregard my claims. Had to go to Brisbane to a proper opthalmologist specialist who wrote down a letter with the RIGHT measurements so Specsavers could simply make the glasses. When back to… Read more

Specsavers and of course they didn't want to do it cos they said that their specialist optometrist needed to run a test. I told them that it wouldn't matter what their optometrist said or not because I had a letter from an eye doctor opthalmologist specialist, but Specsavers didn't want to do it until they said. Ok we will make these glasses with these measurements but will cost you $640 bucks.... In a very polite way I told them to get FKD... sent that opthalmologist letter overseas to get the glasses done and finally got them a month ago for a fraction of the price quoted by Specsaver.. It is a massive difference and my eyes feel more relax and the glasses done make me dizzy or give me any headaches like the previous ones made by Specsavers. I don't recommend this thief's to anyone.

"On July 8th I ordered two glasses, both for nearsightedness. When I went to pick them up, one of the glasses was correct and the other one was for farsightedness!! Even though I didn’t want farsighted lenses at all, and I even paid ten dollars… Read more

extra for anti-reflection coating on that one.

They said sorry and that they would contact me again and fix it. The second time I went, the prescription was still wrong and it wasn’t even my glasses. They apologized again and said it was another mistake.

I’ve been shopping at this store for about 10 years, and for the last 5 years I’ve had a problem with them every single time. I promised myself this would be the last time and that I would never go back to this brand. I will buy from a different brand. Now, with this experience, I feel like even the prescription for my glasses isn’t correct, because their work isn’t good at all."_*

That sounds really frustrating — especially paying extra for anti-reflection and still getting the wrong lenses twice.

Has gone well for me – I have been ordering Acuvue 1-day contact lenses online through Specsavers for a number of years. I am not sure whether I have just been fortunate compared to some of the other reviewers but I have generally been very impressed with the service I… Read more

have experienced. Communication, timeliness and quality of the orders received have all been excellent. The one caveat I will add though is that if there is any difficulty at all with an order it is virtually impossible to contact anyone online. For example, for my last order I had received a discount code offer by email which did not work. I eventually used the one provided on their website which fortunately did, as two attempts at contacting Specsavers online were fruitless. This has been the case with other attempts to contact them in the past also. So if there are any real difficulties with an order I would not like the chances of getting any assistance online.

Very helpful at my local store. Leanyer (Darwin Northern Suburbs) Northern Territory Show details

Today we had a 12 mths review of my husband's hearing aids with Daniel at Cranbourne ,again Daniel was very professional and exceptionally helpful ,I had a problem with my hearing aids ,instead of me having to come back ,Daniel dealt with it there and then and sent my hearing aids off for repair ,thank you Daniel for your understanding, patience,and great service Show details

It was easy to book an appointment for a check out. It run on time. The technicians were very helpful and friendly. The assistant who served me after the consultation, Rita, was very thorough and explained all the extras I could take. They also have a great stock to choose from. Very happy

just ordered new specs from Mansfield store.excellent service and fabulous selection.Onufa served me ,very professional and friendly manner...a very nice lady.rhank you S.Hart Show details

multiple visit that ended in me paying for glasses I still can't use. EXPENSIVE and USELESS – I attended the Baldivis store to change one lenses on my expensive glasses (my frames), I was told that I needed to do all the eye testing again etc. Returned another day for the testing, advised them I had surgical issues and was told that I could not have my glasses that I had already paid for unless I submitted to additional tests once the… Read more

initial testing was done (WHY), explained again that it was not medically beneficial and after speaking to two different girls (with no medical training) finally got my glasses and they were totally USELESS, took them back and I was told I had to make ANOTHER appointment, made ANOTHER appointment, by this time I had been there three times and made multiple phone calls just to end up with an expensive useless produce. Finally got fed up at took my expensive TOTALLY USELESS new glasses and left. I now need to go and pay more more to get what should have been a 20 dollars reading lenses, how hard is it to actually do the right thing?

How hard is it to do the right thing? – I attended the Baldivis store to change one lenses on my expensive glasses (my frames), I was told that I needed to do all the eye testing again etc. Returned another day for the testing, advised them I had surgical issues and was told that I could not have my glasses that I had already paid for unless I submitted to additional tests once the… Read more

initial testing was done (WHY), explained again that it was not medically beneficial and after speaking to two different girls (with no medical training) finally got my glasses and they were totally USELESS, took them back and I was told I had to make ANOTHER appointment, made ANOTHER appointment, by this time I had been there three times and made multiple phone calls just to end up with an expensive useless produce. Finally got fed up at took my expensive TOTALLY USELESS new glasses and left. I now need to go and pay more more to get what should have been a 20 dollars reading lenses, how hard is it to actually do the right thing?

My daughter chose a 2 for the price of 1 deal at $199 with an extra $80 for polarisation of the sunglasses. The quote we got was $279 so she booked the eye examination which was paid for by medicare. Once the test was done she called me and said "mum its $600"! I phoned them. They said the optometrist recommended bi-focals and then came the… Read more

add-ons!!!!! Bi-focals - what rot, she has absolutely no need for bi-focals. What an unscrupulous racket they run. They hook you in with the cheap 2 for 1 deal (which are really rubbish specs anyway and which fall apart quickly) then they pocket the medicare fee and start the hard sell sales pitch for the expensive add-ons. If I'm going to pay $600 then I'd rather it go to an ethical optometrist for a pair of decent quality specs. Specsavers is quite simply one big rort! Disgusted, especially when people walk away because of the costs and they get to pocket the medicare fee. Shonky as!

My name is Ajay and ihad an appointment for an eye test at 07/09/2026 1:20 PM at Specsavers Melton. I reached there 10min earlier. Unfortunately, I was very disappointed with the level of customer service. The store appeared to be overcrowded with staff, and I felt that some staff members were more focused on personal conversations and gossip… Read more

than attending to customers. There seemed to be more staff than patients, yet there was still a lack of attention towards those waiting for their appointments.

I understand that staff can be busy, but customers and patients should still be treated with respect and given proper attention, especially when they have made an appointment.

Unfortunately, I had to leave without having my eyes checked, which meant that my time was wasted. I also expected an apology from the supervisor, but unfortunately, she feel sorry and at the same time her attitude was i don't care.

Overall, I found the service very poor and disappointing. I hope management will look into this matter, provide an apology, and take steps to improve customer service and ensure patients are properly looked after. End of the day i wasted my 2hrs for nothing.

Long time customer at Modbury.... last 3 years have noticed the quality has dropped drastically in the glasses. This year, my glasses didn't even last 3 months.... scratch on 1 lens and arms broke off on both my pairs... opposite sides. Took back for repair... denied... apparently I sit them on my head(I don't), or too rough taking them off (I'm… Read more

not)or 1 handed(I take from the middle or 2 hands)... even though 1 arm off the left side, the other pair the arm off the right side. Sick of being made to feel bad about how I'm supposedly handling the product . I am back to using glasses from years ago as they are still standing... the recent years ones are either scratched, too worn or broken. I'm moving on from Specsavers! Loyalty means nothing and the product is just not doing the job anymore

Every specs I have got from this outfit is poorly made, the lens are not worth the money, they pop out and when you take them back you get looked at and asked how are you cleaning them .. really maybe they aren't put on correctly... But no it is the user fault.. one week that is all it took. All they want is you insurance money. I could say more, but why bother... Never again...

Do not use Specsavers. Everytime I have used Specsavers for prescription glasses. I have had to continually go back to fix up their mistakes. Recently I went for an eye test in a new town new store. I thought it would be different being a country store. But I've received the same service as every other time the set of glasses I had made were wrap… Read more

around and it wasn't explained to me the difficulty of using that kind of eyewear. They were making me feel dizzy and sick. So I went back had another set made. The staff said to me to keep the others as they would only throw them in the bin anyway. Today I got a reminder call that they were ready. So I was downtown and said to the young lady that I'd be there shortly. I arrived at the store and she goes she needed the glasses before handing over the new ones. So now another trip I have to make just to get a set of glasses upgraded. I've been saying since all the drama I've had in the past I'd never go back. Well Specsavers after this transaction is finished I will never be back near any of your stores. If can't do a precise job in the first place why not leave it to professional optometrist companies.

On 06/07/26, I wanted to store in Noosaville to have multifocal lenses put in the frame I had with me, but to start, a technician/machine operator took the reading, but the Optometrist, if that she was, saw me for not more than 5 minutes; that was all. Then came the surprise. When I wanted to have the new lenses put in the frame I had with me, I… Read more

was told that using my frame would make it more expensive. Which I must admit was VERY STRANGE. I was charged $590.00 for a simple plastic frame of their own brand. Two weeks later, the glasses came, which were not very satisfacory. I then went to Cooroy Optometry to get the prescription of the eye test carried by an experienced optometrist and discovered that each and every recorded data was not correct. This was and is most serious, breach of Duty of Care, and Specsavers were Negligent in their duty of care. I am using this term not lightly, but with utmost care. I have both the priscriptions to prove it. Specsavers, were more interested in selling worthless plastic frame and collecting fee from Medicare.

Hi I would highly recommend Specsavers hearing. I was very impressed by Cherry Dol alas Audiology Partner, this young lady is a very talented and extremely helpful I was concerned about my ears and the noises they had been making. She explained everything in detail I have been a client of specsavers for my glasses now my hearing would Highly… Read more

recommend Cherry as every detected person I am very pleased that I listen to her advice and now would Highly recommended any one to have there hearing checked and listen to Cherry’s Advice. 5 D W Goulding JP NSW ret Tuesday 4th August 2026

Brought a set of hearing aids , behind the ears Hand hearing aids for 20 years Paid to have a good set The left one has never worked , on and off Took it back several time , but a wait of my time Right side worked well but fell a part They just wanted to sell me a new set No thanks Probably the worst set of hearing aids I ever had The staff are nice , just looking for the next sale Show details

One of the most pleasant places to shop – Staff were excellent - pleasant and professional ((Wollongong ) I was shocked at the cost of my reading glasses though - $550. My health fund had told me that there was a no gap deal Show details

I received 2 pairs of glasses after having eyes tested. I had problem reading with the glasses - vision on computer screen was blurred. I can read clearly with one eye closed. I returned to store to advise them of the issue. I was told that I had dry eyes and was sold a bottle of eye drops. That did not resolve the issue. I again returned to… Read more

the store and spoke to the Manager. I thought they may offer to re-test in case they made some error. To paraphrase the Manager, it was basically that they were sorry I was not happy. So now I have 2 pairs of glasses that are not fit for purpose.