Specsavers

I received 2 pairs of glasses after having eyes tested. I had problem reading with the glasses - vision on computer screen was blurred. I can read clearly with one eye closed. I returned to store to advise them of the issue. I was told that I had dry eyes and was sold a bottle of eye drops. That did not resolve the issue. I again returned to… Read more

the store and spoke to the Manager. I thought they may offer to re-test in case they made some error. To paraphrase the Manager, it was basically that they were sorry I was not happy. So now I have 2 pairs of glasses that are not fit for purpose.

The specsavers stores at North Rocks NSW and Carlingford NSW were difficult for me to access their equipment for testing eyes general health such as checking for glaucoma, macular degeneration, cataracts et al. I utilise a power wheelchair Permobil brand and I'm unable to sit in their basic chairs. Unfortunately, when I visited Specsavers stores… Read more

none of their equipment was able to be raised or manipulated into suitable positions for testing my eyes. At the time testing had to be done manually. Moreover, the chairs provided are rudimentary chairs. Since the disappointing appointments I have now found a nearby non- specsavers store that has equipment that can be re-posisitioned (raised & lowered) and equipped with an electric chair that has elevation up & down features and rotation capability.

Bought my hearing aids through Cranbourne store over a year ago and happy with the product, but have since bought a new phone and having trouble connecting to hearing aids. Went into the Cranbourne store and asked if I could get some help, was told the technician could see me at 3.40 pm , it was midday ! Surely with all the people in that store… Read more

someone knows how much o pair my phone to the hearing aids. What a joke ! 64 years old and not good with technology, so asked for help and can’t believe only 1 person in the store can do the job. What a joke ! This is the same store that I purchased reading glasses from and were taken back multiple times because they weren’t right. The same answer every time was give them time and your eyes will adjust. When the 3 months were up the answer was should have had them sorted in the three months of purchase.

I will do everything I can to turn people away from your garbage service. You are an absolute disgrace !

Why should i pay upfront prior to receiving my glases. I know all specsavers robot answers the end result most optometrists ask for a deposit not payment in full. Your staff have pre learned scripts that we hear every year. Im over you i wont be returning. Show details

Went for my latest eye test last October 2025 Was advised that my continual weeping eyes was “Dry Eye” and advised for me to make an appointment KOTARA eye Solutions ! My wife did some research on this company and they are indeed Affiliated with ,… Read more

YEP , you guessed it, none other than SPECSAVERS. Their treatment for dry eye was suggested to be laser intervention ! COST = Over $4,000+ Not being happy with this suggestion, I visited my local GP who referred me to an eye Specialist in NEWCASTLE NSW, he discovered after tests I have CATERACTS in both eyes. ( so much for that SPECSAVERS diagnosis ) Load of nonsense . Fast forward, Have had my left eye done by Specialist and now waiting to have Other one done ! In the meantime Specialist recommended a pr of “interim” glasses while I wait to finish CATERACTS. took the interim Scrip to SPECSAVERS in CESSNOCK STORE, Waited for a week only to find they got my Script WRONG ! Back to Melbourne to HOPEFULLY Correct their error ! Still waiting for phone call to tell me to pick up ! After all this stuffing around and nonsense, they have lost my confidence. Won’t be going back due to their miss diagnosis and poor attention to detail. BTW, I have been a loyal customer with SpecSavers for 15+ years BUT enough is enough.

Year-long defect ignored—now told to buy my own parts! Shocking service. I bought a pair of plastic prescription frames from SPECSAVERS PARRAMATTA, LEVEL 5 about a year ago, and it has been an absolute nightmare. The frame relies on stick-on nose pads, but the glue they use is "rubbery," poor quality, and completely fails within two weeks. For… Read more

nearly a year, I have been trapped in a cycle of going back to the store, complaining about the quality, and getting them replaced. I asked for better quality pads, but nothing changed. Now, the store has run out of stock and had the nerve to tell me I need to go out and buy my own nose pads!

Under Australian Consumer Law, this is a major product failure. A business cannot just stop honouring a warranty because they ran out of stock, nor should a customer have to pay to fix a defective product. Specsavers corporate needs to step in, honour the consumer guarantees, and issue a full refund or a functional frame replacement immediately. Avoid this store if you value your time and consumer rights.

Hi, I don't write many reviews - because it takes time, and also, because on many occasions, some retailers or other service/product providers, don't deserve one. However, I do need to acknowledge the team at Specsavers in Warragul, Victoria. I have been a customer since .... way, way back - many years. I have found the staff and management… Read more

incredibly warm, competent, and always welcoming with genuine smiles and positivity. I've never had any major issues with my glasses - and I purchase three different types each time - distance, reading and prescription sunglasses. I have found my fabulous frames (only $149 for 2) to be incredibly durable, cosy and comfortable to wear and the prescriptions have at no time been wrong - ever! And I'm sharing with you - it has to be from day 1, when Warragul opened its store. Thank you to the team at Specsavers Warragul - you always look after me, you are all so welcoming and it is never a problem to ask questions, which are at all times, provided with genuine care and knowledge. If I could give 10 stars, 100 stars - I have never felt or thought, I might need to go somewhere else. Highly recommend, with no doubts whatsoever, the team at Specsavers, Warragul. Christina, up in the mountains. xx

I started this journey for new glasses on 23rd December 2025 at one store. there were problems either with the placement of the script on the lenses or the fitting adjustment. this was not identified over successive return visits - we still DON'T KNOW. nothing that was tried worked. the script was accurate but nobody took the challenge to… Read more

persevere and investigate WHY the glasses that were made did not work effectively. I kept getting told "the script is accurate" - ?? . . . I agreed and added "so what's happened then?" I was attended to by a myriad of diffferent people. this was a mistake. each new person began at the beginning even tho I explained each time this was a RETURN visit. I soon realised I was now 'a bother' - not a customer who needed ongoing help. One fitter even told me "It's just YOU!" when she became exasperated. I informed her supervisor of her outburst. I suggested she receive some additional training in customer service. she could have simply suggested I be seen by a more experienced member of staff. Thankfully I WAS then attended to by a senior member of staff - to no avail unfortunately. I gave up after several months and evoked the 'full refund' guarantee.

I then went to Specsavers Gosford. I thought maybe faulty equipment was involved at the first store. After several appointments at Gosford the mystery remains.

A MAJOR difference tho was that Bianca LISTENED to my long and involved saga. she then said: "be sure to ask for me or Doug if I'm not here." that gave me great confidence that there would be a SYSTEMATIC approach from the outset to eliminate possible factors - not just 'a quick tweek' and "see how that goes for a month - bye!" as happened early on at the other store before I complained.

I then sort further advice and learnt a lot from an ophthalmologist. I have been well-treated and helped by Bianca and Doug each time. altho the vision problems I am having remain - they persevered until we exhausted all their available options. I have since returned to the Gosford outlet and received another full refund from them for the glasses they ordered on my behalf.

the 'Specsavers Guarantee' is the same. I found that the efforts made to honour it varied widely among the staff between stores.

*It's NOT what happens that counts - it's what Management DOES about it that counts. a BIG 'Thankyou!' to these two people."

I recently had an appointment with Jordan the audiologist at Warnbro Specsavers regarding my increasing deafness, which I assumed was just wax and age related nerve deafness. The appointment was quick to get and Jordan was absolutely fantastic. She was punctual,friendly, kind, professional, thorough,and very gentle throughout the examination. As… Read more

it turned out, there was no wax or nerve deafness. Instead, she identified more uncommon conductive deafness. Normal ear drum and no middle ear fluid making ossicle disease the likely cause. She immediately took action and wrote to my GP to organise a referral to a surgeon. I couldn't be more impressed with the care, expertise, and prompt service I received. Highly recommend Jordan at Specsavers Warnbro. And all bulk billed with no cost to me.

Virginia, Anne and Adriana were absolutely fantastic in looking after my Mum at her recent Spec Savers appointment in Wagga. They were professional but also so very kind-hearted. Thankyou, Thankyou.

Nicole was an absolutely Brilliant Audiologist .. In Stocklands Hervey Bay. She is a true professional very welcoming and knows how to put you at ease immediately. It was my first hearing Test and I must admit I was nervous but with Nicole I needn't have worried. I haven't seen such true diligence for a long time.I had just gotten my eyes… Read more

tested beforehand ( not the best ) so Nicole was a breath of Fresh Air. I highly recommend you ask specifically for her as your audiologist ( understand she also works at Pialba) Specsavers as well. Big Thankyou Nicole for being such a professional. Well Done young lady . Specsavers are lucky to have you on board.

Discrimination against me, not offering me a discount because I'm not 'First Nations' is the reason I'll never purchase from you in the future, ever. You went woke, discrimination by race and now I'll spend my money elsewhere whilst spending some time notifying your customers of your racial discrimination.

Had to update my review after getting my glasses. When paying for them I was promised a hard case, the lady said she would put a note on my file so I would get the hard case. After paying a substantial amount of money, prescription bifocals are not cheap, I was very disappointed when I got my glasses. My husband picked them up, I was given a… Read more

flimsy cardboard case. I told my husband about the hard case that I was promised. He went back as I was at work, he explained about the hard case. They swapped the flimsy cardboard case for a square flimsy cardboard case. It was rubbish. You pay a lot for these glasses and a case that would protect them in your work or school bag is necessary. My daughter went to Laubman and Pank and I paid a lot less for her glasses and got a lovely sturdy hard case. So I recommend going to Laubman and Pank, cheaper and cases are better quality

Last few years all they want to do is jack up the prices and then quality is appalling. Online they say glasses are available for much less than in store. Last pair cost $600 and lasted a week. All set up these days to fleece people with and private health coverage. Don't go there if you don't have any. No wonder why private health is so expensive. Show details

Incompetent online customer service team. They made a false claim on my private insurance. I’ve been chasing up my refund for three weeks, but they keep procrastinating and giving me different versions of the story every time I call, completely wasting my time. They keep telling me it’s been processed, yet I still haven’t received my HICAPS refund after three weeks.

Saw a pair of glasses I liked and Optometrist checked my eyes. When I asked for 1 pair with standard lenses I got bombarded with pressure to get buy add ons, another pair, and then sunglasses. SpecSavers would not sell me the glasses. Walked out with nothing. Absurd customer service.

After visiting Specsavers today with my broken frames, they informed me that they have stopped making those frames & so was not possible to fix. I had to do another eye test & get new ones but after my eye test last year I was told the GAP (after the health fund paid their bit) was almost $600. I asked about whether the discount they offered for… Read more

multifocals was still available and they said NO. I refuse to pay a gap of $600 just to get new glasses and was unable to get them in the discount period as I was ill. I told them to forget it & that I would go elsewhere - after 6 years of going to these people they have the audacity to charge me almost a thousand dollars for multifocals. This place is a factory production line and I wont be going again. Disgusting service!!

The optometrist I saw was a clear 10/10, she was wonderful, extremely knowledgeable and good! I booked in for an eye test, I was hijacked for a hearing test I didn’t ask for, wasting my time! When I was booking in online, what the F , there’s Mr , Mrs, Miss only! If there are extra options that don’t exist there in the future I will go elsewhere! Go WOKE and go broke!

I was called by the local store on June 11th saying my contact lense prescription was well overdue and that I need to cancel my next order and get my eyes checked first. So I did that. I cancelled my online order. The following week, I get an email saying it has generated and they have taken there money. Immediately I tried calling, they said… Read more

that it was and online and I need to reach out to them. Which I tired. But no response!!

The order arrived a few days later.

Once again tried to contact them .....

That's now TWO requests for a response. Nothing......

One month following THERE STUFF UP. I'm still out of pocket. No apologies, no resolution!

AVOID AVOID AVOID