Steel-Line Garage Doors
Verified538 reviews
I’m extremely disappointed with the customer service I’ve received from Steel-Line Garage Doors. This started about a month ago when I contacted them because I needed a replacement garage door motor. I explained exactly what I needed, followed up by phone the same day, was given the available options and a price, and I was ready to pay and get… Read more
the motor supplied to my home.
Since then, I have been chasing them constantly.
I’ve called repeatedly and sent email after email explaining the situation and asking for someone to simply tell me what is happening. Almost every time I call, I get exactly the same response: “Someone will call you back within 10 minutes.”
Nobody calls.
What makes this particularly frustrating is that it’s no longer a one-off mistake or someone forgetting to return a call. It has become a pattern. Call, get promised a callback, hear nothing, follow up again, and repeat.
I’m not asking for anything unreasonable. I own their garage door product, I need a replacement motor, I’m willing to pay for it, and I’ve actively been trying to give them my business. Yet after a month of chasing, I still can’t get someone to take ownership and give me a clear answer.
For a company selling products that customers depend on every day, after-sales support should matter. A customer shouldn’t have to repeatedly call and email for a month just to purchase a replacement part for the company’s own product.
The most disappointing part isn’t even the delay — it’s the complete lack of communication and follow-through. If there is a delay, tell me. If the motor isn’t available, tell me. If someone else needs to handle it, put me in contact with them. But repeatedly promising a callback that never happens is simply unacceptable customer service.
Based on my experience so far, I have very little confidence in Steel-Line’s after-sales support. I genuinely
Steel-line Garage Doors has provided great customer service and excellent product quality and workmanship. Also, the subcontractor that they engaged was also very professional with high quality service. I will recommend Steel-Line for all your garage door needs from quote to installation.
Reviews with attachments
Dont buy if you do not want to get any after sales service – You know how good a company is when you find out how they response when you have an issues. I have not had such a poor issues with any company in my entire life. Not sure if they are about to go bust. You can not get through to their service line 07 3713 3100 it always goes to voicemail and they never replied. I replaced my garage door in Aug… Read more
22 In Early April I noticed a problem with the door called and booked a technician in the day he was supposed to come in fell sick and came the following week during this 2 weeks I had parked my car outside.
Once the technician came he took pictures and said someone would get in touch with me. That's when the problem started ( the silent treatment) after 3 weeks when I did not get any call I called and could only leave a message. Which I did 3-4 voice message without a reply. Then I looked through the product review and got a number when I called they said its head office and they have sent a message and someone will get back to me. Some one did call the next day and said they are still looking into this after 4 weeks and someone will get back to me. I waited another 3 weeks still no call and then I called again and still could only go to voice mail. Then I selected another option and the head office called and said someone would call someone did and said they need to replace the door as they cant replace only the panel but I have to pay for it I said I would like to speak to management as the door is less then 2 years old and if she could let me know the details and she had advised she cant give me details but will email management.
At this point I emails the sales rep who then forwarded the email to the so called people who were to look into that. After a few days when I did not get any response I emailed both but as usual after 2 weeks still no answer so now lodging a complain with ombudsman
- +2
Avoid Steeline Garages Doors - products faulty and lack of any customer service! – Steeline garage was contracted through our builder and installed 2023 October. We had issues from the get go, dented panel/missing garage button and loud grinding garage operation. At one stage, the garage fell off the roller and damaged the newly acrylic render garage wall. We have contacted Steeline on many occasions with either no answer or… Read more
saying that have forwarded my details to the supervisor/manager and will get back to me. Even if I get through, the customer service books a technician in, they do not show up at the booked time or just show up whenever they feel like it. I work all week and do not have the luxury ducking out and meet them on short notice. Its currently Mar 2024 and I am still trying to arrange someone to come out and inspect the installation. I am no garage expert, but the bracket look like not even installed straight might which I suspect is causing the excess grinning noise. At this rate, I am fearful the garage will fail and drop on my cars and it will be a nightmare on insurances claims.
Major safety concerns due to a sagging door- poor service after the install – I wish someone higher up in Steel-Line read and take these reviews seriously and try to fix it. My experience is with Steel-Line Garage Doors - Brisbane ( 22 Clinker St, Darra QLD 4076) The stress involved in contacting the service department and fix the mistakes they did is too much. The sales rep came multiple times to my home and did the… Read more
measurements for a new tilt garage door. Never did he raise any concerns with the door placement, bulkhead or other stuff. I accepted the quote, paid the deposit and the door was ordered. Tw days before the install on the last week of May 2022 , I was contacted by the office to make the final payment to book the install. I paid the balance and two installers came, installed the door. We rented the property and fast forward with in an year the door started sagging once opened. I placed a service call back in March and the technicians came a month after on April 21st. They said that the doors and hinges need to be replaced as it was not measured or installed correctly. They told the tenant that Steel-Line will be in touch with me. I didn't hear back at all. On June 2nd, I contacted Steel Line through an email and then followed up again on the 6th to which I got a reply saying the door operation is the best we could do and they can't help. I sent another email with the details on what the technicians said to which I got a response from another person on 10th June basically saying the bulkhead is causing the problem . The bulk head was there right from the beginning since the sales rep came and measured and he never said that it is an issue and we will run into problems in future. I sent an email back with those details and never got any response. Now I have a situation where the door sags more frequently and the tenant and family nearly escaped from some serious accidents lately. They are ready to terminate the tenancy due to the major safety concerns. I have been trying to get help from Steel-Line for the past few days through emails and multiple phone calls during days, unfortunately so far there is no positive response from Steel-Line. It is been six months I have put my time and effort behind this to get Steel-Line's attention to resolve this problem. It is such a shame for a leading garage door company who is in business for more than 40 years treat the customers like this. If it was a mistake they did from quoting itself, they should own it and fix it. I wish there are some escalation points to reach their higher management to look at this. I saw on one of the internet forums, Steel-Line's CEO himself responding to customers a few years ago. I wish I can reach out to him and bring these issues with him. I wish someone is there look after the customers, someone do the quality check on their service, post-install communications. As a customer who put my hard earned money and time into this shouldn't have to go through this. Nobody should go through this.
I wouldn't install one if it were free! – We had to have our garage door replaced as the old one was damaged, so had our local garage door company replace it in Sep 2021. They recommended Steel-Line saying they install it all over the place and highly recommend it. The new door has been extremely creaky and noisy since it was installed, and matter of fact even more noisy than our old,… Read more
damaged door.
I had the installer come out 3 times to see what could be done, after which they said there was nothing more that they could do and got a service guy from Steel-Line to come out and have a look.
The service guy from Steel-line came out in Jan, had a look and said there was nothing wrong with the install and that unfortunately, the model I had selected is known to be extremely noisy. So I told him that if this were the case and a known issue, they should either not be selling a defective product or at the very least let customers selecting that model know about the noise before they went ahead, and if they had informed me, I would have happily selected something else! He apologised and said someone from customer service would be in touch... That was the last I heard from them!
I was so frustrated by then, that I couldn't be bothered following up with anyone anymore and have been living with the noise and frustration every time I open the garage. This morning, it finally got to me and I've done what I should have done in Jan - write this review.
Appalling product quality and even worse communication / accountability - stay away!
Dear Ash, thank you for your review which… Read more (+2 replies)
Ridiculous – Ridiculous dealing with these guys! Our appointment was push every time since May 2022. Promised 100% that they will install on said date but on the day, they just give you nonsense excuses every time. As of writing, manager says they will install today but I am not surprise anymore still no installer on sight. This is a warning not only to… Read more
home owners but also to builders that could tarnish a good builders reputation.
Update*
They just installed out garage door yesterday. Poor workmanship. And garage door wont closed. Then installer just left it like this. See attached video and photos.
Update*
Changing to 4 star just because the maintenance guy did a perfect job fixing our garage.
- +4
Worst garage door we’ve had in 20+ years as home owner. Rubber seal at bottom of door detached within 6 months of us moving in to a brand new townhouse. Unfortunately, rubber strip has a mere 12-month warranty that starts from the day the builder installed it. Installer wants to charge us $260 to replace a defective and poor quality door seal. … Read more
E-Door Zimi app that is supposed to work with the garage door is also inferior. Long lag time (sometimes more than 8 minutes), frequent disconnections despite Zimi device is less than 30cm from wifi router and garage opener mechanism where the dongle is plugged in is 2m away from wifi router. Worst still if one opens the garage door with the Zimi, it often interferes with the original remote controller too. Ridiculous also that it requires annual servicing
Hello WaitingOnQuote, we're sorry to hear… Read more
I had a really good experience with Steel-Line. They were quick to respond to my enquiry and provided a quote for what i wanted with no pressure tactics for me to proceed. The price was very good. Instillation occurred according to what I was advised at the outset (about 3-4 week from ordering), i was supplied with a link so that i could see the… Read more
progress of my order through the stages before instillation. The installer was helpful and friendly. Final product is very good and met my expectations.
Positive reviews
We had a contractor install our door, little over 6 weeks ago and it was very noisy coming down, the installer said they often settle in a few weeks, the noise was bad. We contacted Steel-line garage doors who sent out someone promptly to examine our door. He said we need a replacement and organized a new one. Today we had a new one installed, by Damian with no hassles. Cannot fault the service and highly recommend Steel-line Garage doors.
I recently had an original Steel-Line garage door replaced due to an accident backing into it! The sales consultant was the same one I dealt with 12 years ago which I believe says something about the staff and the brand. I wouldn’t hesitate to recommend them as their product is of superior quality. I did have to re-adjust the up travel limit post… Read more
installation but that doesn’t stop me rating them 5 stars. The installer was pleasant, on-time and left no mess.
I am very happy with the service. The boys arrived on time, worked efficiently & cleaned up after themselves.
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Negative reviews
Had a new door fitted 11/06/2025 and started having dreadful noises after a week. Rang office in Townsville and asked if someone could come down to Ayr 90 klms south of tville to adjust it . Not sure about how the office works up there but it doesn,t seem to get past that first person to where it needs to go until maybe the third call over a… Read more
period of a couple of weeks. When someone did come down eventually we got charged $175 for a checkup inv: cod-43-02708. A couple of weeks later the same issues started again (initially replaced old door because of noise). After several more calls a young fellow turned up , had a look and said he couldn't do anything as he didn,t have the right tools ? The door has since gone through enough cycles to warrant it,12mnt service. So I called again message taken and passed on apparently , waited again , rang again message taken and still no follow up no call back nothing. Maybe the fact we're outside of a large regional city means they don't don't give a toss , maybe they're busy in townsville but the tardy communication and service displayed tells me they are not to be delt with or recommended to anyone . My inv for the job was sin2506114303261 dated 18/06/2025 delivery number 1143sdh250600209 , order number 1143son250300255
We got steel-line garage door installed through our home builder Mimosa Homes. They have 5 years motor warranty but that is valid only if maintenance is done by them. I booked service twice through call centre and booked dates, and sad part is they never turn up, and when you call them again to clarify, they act as if no booking was made. And they… Read more
don’t seem to send customers with booking details and provide confirmation. I don’t recommend them and developer should avoid such a company who are reckless and having zero support and service team.
Waited 6 weeks and have contacted the Townsville Store 3 times now. An email to State Office has also failed to get any results All I require is a quotation after giving the dimesions to the local office for two roller doors How difficult is it to actually get a quotation? I can only imagine the ongoing issues after any actual install
Recent reviews
Installation process was completed with minimal mess & issues and on time when scheduling was for. Installer was professional and knew his stuff and was great to talk too and in answering my questions while working.
If i could give them zero stars i would. Called steel line to book an inspection on the roller door motor as this was the brand used by our builder. Booked it in for an afternoon inspection as requested and sales said that was fine because they had other works in the same area. Received a call the day before to make a payment of $192.50 for the… Read more
inspection. So i payed for the inspection.Service tech turns up mid morning,i spoke to him and he said he will contact the office and that they would give me a call. No call from them,so i made the call. Was advised they dont do appointments and that i was told the wrong information and that the service fee was to complete a service on the door. I said no i just need the motor looked at and a door service was not required. So another appointment was made which i then cancelled within 20minutes of re booking and requested a refund. Emailed the sales staff with the details spoken about with another team member and its been nearly 3 weeks and no reply after repeated emails and follow ups. Ive called numerous times and have been informed accounts deal with refunds and only do them on fridays. Have been told each time ive called and followed up that the refund shouldnt be a problem and my emails have been forwarded to head office and still no acknowlegement or replies from my emails. I have called multiple times today and can not even get them to pick up the phone. So nearly 3 weeks on,no phone calls,no email replies and no refund. I want my $192.50 back into my account that you were so quick to take. If you want next day service and motor replaced call someone else. I highly recommend AAA Garage doors in ipswich. Fantastic to deal with,inspect by appointment and offer great prices on new roller door motors which i bought and had them fit without any dramas. I would love to get a response,a call,an email as to when my $192.50 will be returned.
Hi Dan, we're sorry to read of your… Read more (+1 reply)
Crappy panel door. I am subjected to strong westerly wind. The steeline door cops the full blast from that direction. It bangs and creaks savagely and drives us insane. I would not recommend this product to any prospective purchasers.
Dear Sharon, could you please send your… Read more (+2 replies)
Appalling communication from Steel-Line. We thought we'd ask them to repair our 10+ year old door which refused to stay shut. Despite an online request for a service and two phone calls to their Sydney office we are still waiting for their response. After two nights of our garage door being in the open position, we went to another firm who arrived… Read more
promptly this morning and have now done the repair. Our advice is not to trust this company for after sales support. RG Castle Hill
Thanks your company won’t be required moving forward. If there is any maintenance issues you can remove me from your system. The appalling nature of your booking system and constant delays even through the Christmas period were beyond what was reasonable and the fact that you have one person to do tilt doors which would be a rather big part of a… Read more
business and the company as big as yours should probably understand the key man risk they’re holding there or stop lying to Clients that you actually have more than that.
To ask somebody at booking is it a tilt door and then still managed to book the wrong technician? It was pretty much the last straw given all the other delays and issues I’ve had with your company and your inability to even explain to the builder about the maintenance requirements for these type of doors was a joke.
The best thing is I found a local company to come out and do it and they’ve done it for a very reasonable price met with me and my Builder explained a few things and have been infinitely more help than your company has been not only did I ring him and make an inquiry last night? He’s come out this afternoon and done it. Your company couldn’t even manage that in six weeks.
I hope you pass the feedback on and if you don’t, I don’t really care.
All the best, JT.
Clayton was absolutely amazing, a real friendly gentleman, genuine and very warm person with high integrity helping myself and more importantly my elderly parents with their roller door issues, Also very prompt Thanks Clayton!
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The installation was carried out on time and as per quote. The company’s communications were clear and friendly. Our roller door runs perfectly, smoothly and is very quiet. Highly recommend Steel-Line Garage Doors.
Amazing service from the get go! Sales, to installation was amazing. Couldn’t have asked for any more! Would highly recommend
We purchased a replacement garage door on the 22nd September. Really impressed with the product, the staff and the excellent service. We also signed up for a 5 year service plan. We thoroughly recommend Steel-line.
Steele Line were such a pleasure to deal with from the first phone call to the installation. I was made aware of the progress every step of the way. Highly recommend!!
Ross A from Steel-Line visited the site to inspect and quote - Ross was reliable, very helpful and most importantly extremely knowledge on garage doors after many years in the game. One double sectional and one single roller door were quoted - Ross answered all our questions. We ordered the 2 doors and 3 weeks later Brock the installer arrived and… Read more
removed the 2 old doors and then installed both the new doors complete with brush seals. Brock was outstanding in his work ethic and skillset. He did a perfect job. Both doors working perfectly and the brush seals are great. Very happy with the whole process.
Couldn't make a job at my place which is fair enough. However, I did pay a thousand dollar deposit and still waiting for a refund after 4 weeks. They say it has been processed but still no money in my account and really no one to talk to. They just say it's been done and can take like 14 days but not really sure if it's true or not I don't have an official confirmation. Avoid.
Hi Camilo, we're sorry to hear this. It… Read more (+1 reply)
Excellent service and great communication through a 4 weeks process from order to install. Two doors installed.
Process from first contact to completion was seamless and professional. Sub contractors extremely pleasant and helpful.
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Hi Ron, thank you for your review which… Read more