292 reviews
AI reviews summary
The overall sentiment for Super Sleeper Pro is highly positive, with many users describing the mattress topper as a transformative addition that makes old or firm mattresses feel "like a cloud." A significant number of reviewers report relief from chronic back, hip, and joint pain, leading to improved sleep quality. While the majority of feedback is enthusiastic, there are recurring criticisms regarding heat retention, inconsistent pillow comfort, and difficulties with the return process.
Pros
- Effective Pain Relief: Numerous users report a significant reduction in morning stiffness and chronic aches, specifically in the hips, back, and shoulders.
- Enhanced Comfort: The "Marshmallow" topper is frequently praised for its plush, soft feel, successfully revitalising old mattresses and providing a luxurious sleeping surface.
- High-Quality Sheets: The "Dream Sheets" are highly regarded for their deep pockets, wide elastic bands that prevent slipping, and soft texture.
- Ease of Use: Reviewers appreciate the simple setup process, noting that the toppers are easy to fit and the sheets are designed to make bed-making effortless.
Cons
- Heat Retention: A notable segment of users found the topper uncomfortably hot, stating that the material lacks sufficient airflow for warm climates.
- Inconsistent Pillow Support: While often included as a bonus, the pillows received mixed feedback; some found them too bulky or "overstuffed," leading to neck stiffness.
- Difficult Returns: Several customers flagged that returning the product is difficult and expensive, as the vacuum-sealed items are nearly impossible to repackage once opened.
- Customer Service Issues: There are reports of delivery delays, incorrect sizes being sent, and persistent marketing emails after purchase.
Verdict
The Super Sleeper Pro is an excellent choice for those looking to soften a firm mattress or seek relief from joint pain without the expense of a new bed. However, sleepers who tend to run hot or those who are wary of difficult return policies should consider these factors before purchasing.
The add should include the cost for each bed size .I thought I was paying $169.00 until I was told that my queen size mattress was going to cost me more. Paid the new price. I am happy with the mattress. not sure if I was offered a reward for my review. Show details
I really love how cosy and comfortable the Super Sleeper Dream Sheets are. The fitted sheet stays tucked in and the elastic is wide so holds the sheet more securely. There Is no piling with the cotton sheets unlike others containing polyester. We have bought them for our caravan as well as our home. We are so pleased with these quality sheets. Thank you. Julie G. Show reply
I was surprised how the marshmallow super sleeper was so soft and comfortable. I have been having the best sleeps and no back ache or neck ache since. Thank you for the best product. It would be great if it had a washable cover. Instead of washing the whole super sleeper topper Show 3 replies
Reviews with attachments
I've purchased the Marshmallow underlay, the double doona, 3 sets of sheets, & received FREE 4 Marshmallow pillows. Very happy with the products, feels like a new squishy bed, having trouble making the bed! Show details · 1
Fast prompt delivery of my QB Super Sleeper Pro Marshmellow Topper with bonus pillows.. It's divine.!! Ridiculously comfy, snuggles into your body for the utmost comfort and support.. I could not be happier with my purchase.. Highly recommend to anyone.. Show details · 1
We bought a Super Sleeper pro mattress cover for an old, far too soft mattress in the now spare room downstairs where relatives staying over had complained of soreness getting up in the mornings... NO MORE COMPLAINTS... everyone loves the comfy bed now Show details · 1
Great comfy mattress topper would have given 5 stars only it does not fit my bed as well as my past topper, very sloppy. Show reply
2 very small imperfections on one pillow case. Issue was immediately resolved with pleasantness & efficiency. Replacement set of pillow cases have been shipped & will arrive within a couple of days. 5 Stars & the highest recommendation to purchase from this company. WELL DONE & THANK YOU! Show details · 2
The delivery time was great . The sheets are not as soft as they say, I have washed them several times and am still hopeful they will soften. Show details · 1
Latest follow-ups
Ordered for a friend and are fully satisfied with no more pressure on hips Show reply
Follow-up · Everything is perfect and very comfortable thankyou
This order I got more pillows and the marshmallow mattress topper. The pillows are wonderful and I now have them on all the beds and in the caravan. The marshmallow topper isn’t as a good as I had hoped. Probably not as ‘deep’ therefore not as ‘cushioned’ or soft. Will look at replacing with something else more comfortable. Show 2 replies
Follow-up · Was asked to do a follow up review on DELIVERY. Quite good I think it was within the week to 10 days, and given I am rural that’s not bad THICKNESS. Because it has the weave sown to prevent bunching of filler it varies in thickness from a few mm to around 7 to 12mm. I absolutely acknowledge everyone has a different expectation and I would suggest… Read more
If you haven't got one get one now. They are the best topper out. The super sleeper pro makes your mattress feel new again. Highly recommend this product. Have been using for 3 weeks now Show details · 1
Follow-up · We have had the best sleeps since we bought the Super Sleeper Pro. It does not move when you roll about. It does not get hot and is the right firmness. It feels like your Floating on air. Excellent design
Find out how Super Sleeper Pro compares to other Bedding Shops
Know better, choose better.
Positive reviews
Was not going to this expense $359 for queen size but due to an impending full knee replacement surgery coming up thought this maybe a good purchase whilst going through rehabilitation. The topper has improved the height of my bed whilst it is firm I love it and find it very comfy! 2 pillows included in deal were a bonus! Needs a couple of days to completely flatten out before using hoping it will really help me after my operation! Show details · 1
Every order i have placed with Super Sleeper has been delivered as promised with no hastle, plus the sheet set and the matress topper are of very high standards, i am very pleased with my purchases top marks Super Sleeper co Show details · 1
Over the past couple of weeks my sleep has improved from 1-2hrs a night to almost 6hrs now. The super sleeper pro is quite comfortable as are the pillows. I highly recommend this for anyone suffering with back issues, as I have from military service gone wrong. Show reply
Negative reviews
Brought a new topper from this business as my previous one was over 5 years old as I thought it wasn't supporting me anymore but after receiving my new topper I don't think it's as comfortable as my older one as it doesn't seem as luscious (soft). Whether I didn't pick the correct one I'm not sure or whether the manufacturer has changed it. To me… Read more
it doesn't feel the same but the new one does let me get to sleep. But my previous super sleeper topper seemed thicker maybe the toppers have gotten shrinkflation like other products have these days.
Having problems tracking down my sheets they haven't turned up. I've gone above and beyond to track these with no luck with so ever. And to be honest the customer service is pretty average. I ask for a copy of who signed for it and that never happens ive emailed several times with nothing helping in return. Not sure what else I can do to be… Read more
honest. The sheets cost me almost $270 and I got nothing to show for it. Super disappointing . Might have yo go to consumer protection as ive had no effort on their end at all. I want buy anything again. It ducks really :(
We’re sorry to hear about your experience and… Read more
I was very impressed by the fit as I have a deep mattress. Unfortunately the rest was disappointment. I expected smooth as silk but the sheets feel hairy and itchy to me
Recent reviews
We love the Super Sleeper Pro. It is so comfortable. My partner was getting sore hips before but that doesn’t happen anymore because of the super sleeper pro. Excellent. Show reply
I rang straight away with in 2 minutes about the order with order number. I mistakenly got single for the free one instead of the queen and got the machine saying you will get back to me. Still waiting. So needless to say i received one i cant use. Very poor service.
Hi there, Thank you for taking the time to… Read more
We originally brought the Super Sleeper Mattress Topper Pro which was perfect at the time, it was firm but softer than our original mattress. However after a few years and a few more aches and pains we decided to try the Marshmellow™ Plush Mattress Topper and it is just that little bit softer, so perfect for us! Show details · 1
Find out how Super Sleeper Pro compares to other Bedding Shops
Know better, choose better.
I have already provided a review about the Super Sleeper King Size sheets that I purchased. I am very happy with them. Extra happy that I got two sets for the price of one!!! Cyndy Show reply
This is our second Super Sleeper Pro. There is nothing wrong with the old topper just the cover , however we thought with the improvements this one would be better for us. I would highly recommend this topper particularly for elderly. I used to struggle getting up now no issues, no more sore backs for , my husband has had a disc removed pain free , comfort for sleeping Show reply
Absolutely wonderful to sleep on. My back did not ache all night which was wonderful. Usually I toss and turn all night. I haven't since I have been sleeping on my Super Sleeper Pro. Show 2 replies
I was not at all happy about my mattress topper. It was never advertised as ‘memory foam’ and that’s what it is. When you lay on it it forms an indent and it hard to turn over or move in the bed. I’m not having a better sleep. I can NOT recommend it at all Show details
Hi Elaine, Thank you for taking the time to… Read more (+1 reply)
lovely soft addition to mattress - however there has formed a large area in the middle (where we dont sleep obviously) and after a month only now is like a large ridge - both of us feel so though we are sliding out of bed .... any advice please welcome ??? Show reply
The sheets are so lovely and I will buy more. I have an electric bed ithat goes up and down. It has been hard to keep me sheets and tidy. Now with my new sheets I hey stay in place. Show reply
We followed instructions found topper not as good as expected, we are going to remove it and replace with previous topper and check the differences, also leave your topper out to see if it shapes up better, depending on how my wife likes original topper may try again, if not place on our visitor bed.
Thank you for your honest feedback. We’re sorry… Read more
I'm really happy with my purchase. This arrived quickly and was easy to roll out onto my bed. I unpacked it in the afternoon and it was fine for me to sleep on that night, by the next day it was fully expanded. The packing odour has also gone by the next day. It is very good to sleep on, soft but supportive at the same time and I notice the alignment in my back is better, I'm less stiff in the morning. I also got two bonus pillows! Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for sharing your detailed feedback.… Read more