Sydney Appliance Service
20 reviews
Courteous excellent exemplary friendly professional customer service AAA +++ highly recommended.
Fantastic communication and fast delivery of my order. Greatly appreciated, thank you
It was easy to pick up the product, and it was exactly what I was after.
Clear website. Good e-commerce and delivery. Correct Product arrived promptly. Pricing is competitive.
Great to deal with - product was as explained. Quick with delivery
Nice quick delivery and supplied correct, top notch part first time. I’ll be sure to come back!
I’ve always received the correct part using chatGPT and the model number. I’ve been able to fix my dishwasher and avoid a service call.
Excellent product, it matches my fridge perfectly. I’m glad that Sydney Appliance service sold this compartment, great services!
Very fast delivery. Belt was exact fit. Easy to install. Great company will definitely buy from them again.
Excellent communication including text/phone call cfmn about arrival time. Noel is a knowledgeable and friendly technician who has quickly and expertly fixed two of our appliances. Noel is respectful, explains everything clearly and doesn't talk down to us which is much appreciated. Highly recommended.
This is one of the worst companies I have ever dealt with as a consumer. Following a fault on our dishwasher (SMS88TI04A), we contacted Bosch for a service technician to be sent to us. We were advised to contact their nominated service technician, Sydney Appliance Service. Even though the appliance is out of warranty, it was determined by the… Read more
service technician from Sydney Appliance Service that the fault was due to a manufacturing defect. After spending $411.06 for the fix and over three visits to have it serviced, the error still continues. Instead of refunding the amount for the failed fix, Sydney Appliance Service has advised for me to book yet another paid service for the repair. Absolutely horrendous service. I will never use these guys again for any repairs and will steer clear from all Bosch products from now on.
Family are visiting and of course washing machine broke. Emailed on the Sunday and was surprised to receive a response Sunday night with the link to order the correct part. (Part number has changed)Then Angelo called first thing Monday, I explained the urgency, he confirmed it was the correct part and made sure Aus post had it within hours. Very impressed. Appreciate the care and attention even tho it was only a small purchase
Extremely satisfied with the visit today by Hajop - great advice, courteous and professional - no hesitation in recommending him and will use in future - he went beyond expectations
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Worst service,if I can give them-10 I would. My washing machine Beko is leaking water ,they send same technician 3times,3times I have to take time off to wait at home and hope the washing machine will be fixed. First time a ripped hose was replaced,machine still leaking water,side panel is all bubble up,technician refused to take action,he… Read more
adjusted the washing machine legs,still leaking water,3rd visit can’t find where the leak is coming from,side panel started to show rust,when I asked to be replaced the answer was I have to reported,we need to take the washing machine away and find out what’s wrong. HELLO ,do you know how to fix a washing machine.No I don’t think so. Still waiting for someone to call me and let me know what’s happening. They have technicians who can’t fix the problem. Next stop will be department of fair trading. Machine has 5 year warranty and the problem occurred after 18 months Can you employ someone who knows how to fix washing machine. Worst service from Sydney appliance. I am suprised that you are still in business with unqualified technicians.
Great professional service – If I could give more stars i would. Angelo spent the time to find the problem and then worked to finding a solution, which happened to be a new dryer unit, as the first dryer wasn't even a week old. He kept up the communication to keep us informed, and followed up with everything. Even when the new dryer was showing a problem, he took the time, and my call to talk me through how I could fix it. Highly recommended.
Exemplary experience – I cannot recommend Angelo and his team enough. They were prompt with communication, extremely polite and resolved our issue immediately. Oliver was our technician and he was punctual and knowledgeable, but also took the time to explain our appliance to us - going above and beyond. I would definitely use this service again in future!
Experience – Overseas call centre can't understand them... they keep getting confused with details.. keep jobs in Australia
Ripping Customers Off – Samsung steered us to them to repair our Samsung Front Load Washing Machine. The service guy came out and spent all of 5 minutes to determine that the issue was a Broken Spider Arm (online cost $150). When asked about how much he stated that the office would contact us. We received a call later on and was told that the parts alone would be $850… Read more
plus labor. $300 more than we paid for the machine. When I pushed as to the excess cost I was told that they are replacing more than the Spider Arm. They quoted to replace a wide range of parts that was not broken or faulty and the guy didnt look at. They advised that this was their policy to make sure it was to warrantable quality. Well they didnt get the job. Save yourself the $165 and use someone else who wont rip you off.
Service from Hagop! – Just wanted to give a shout out to Hagop who went above an beyond in advising on how we could get a replacement fridge from Bosch which was outside of warranty. Hi service, advice and responsiveness was exemplary
Cook top repairs – Hi My house was built in 2015 and had a new Baumatic cook top was installed and due to gas leak i called Sydney Appliance in and they came for inspection on 3rd of January 2020 and charged for the inspection service and said they could get a new part to be repaired which was done on the 13th of january but within days found that i could still… Read more
smell the gas leaking which i reported and they came back and checked that the part they replaced was faulty and they came back saying they cannot get the parts and would not be able to fix it to which i said pay me full refund which they said they have to remove the part they placed. They are claiming to give me the value of the part only and not labour? If they take the faulty part the entire cook top would not work to which they said Teresa from Sydney Appliance Service said she would contact Baumatic two weeks ago and has still not got back to me.
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