Sydney Tools

Over the last 20 years I have bought from Sydney Tools. I always bought brand name machines and the team at Sydney Tools was great. This week, I bought a Daytona kit to remove ball joints and tie rid ends. Within 30 minutes of use, the tool failed and cracked. It is pretty obvious that the poor quality casting is not fit for purpose. I returned… Read more

it to the shop, and after waiting an hour, I was told that the tool had been abused. I wanted to return the kit for a refund or store credit, they refused. As a good-will offer, they replaced the broken items.

So I now have a kit that I know will break if it is used as "designed" and I understand that it isn't a good idea to buy the shop brand (Daytona), or to trust the warranty return process at Sydney Tools.

Charged $20.88 service fee for using Amex. There was a surcharge sticker on the device, but it was faded so badly that I couldn’t see it. I asked the assistant (John) before swiping if they accepted Amex, he could have warned me about the fee but chose not to. The assistant then went on to say that I could get the fee back by complaining to… Read more

Sydney Tools. I did this and got nothing. Greedy assistant just after the sale. I will not be shopping here again.

Just to inform other customers that the refund and exchange policy is terrible. Please think many times before buying anything valuable as they refuse to refund or upgrade to something better after two weeks time. It’s not like other retailers.… Read more

Luckily, I bought a cheap tool bag and its retractable handle just jammed after few months and way before warranty expiry date. Initially, store manager sent an email to someone in the eastern state to get an approval to do anything further, and asked to revisit next week. Revisited and obviously, it was approved for exchange and asked them if we can get something better by paying the difference as the product wasn’t great and there are chances that it will break soon or later but store manager refused to do anything except to exchange the product. We went there twice and spent more on fuel by considering to buy something better,,ended up buying from another retailer. We decided not to buy anything from Sydney tools again.

I have purchased quite a few items from Sydney Tools Gregory Hills. Mo is the guy to see, he goes above and beyond to ensure customer satisfaction. He has spent so much time contacting suppliers to find me the correct items. I cannot speak highly enough of Mo, Sydney Tools is my first stop for all my equipment needs. Thanks Mo much appreciated. Show details ·  1

Was very happy with Archerfield store and guys who helped me.I want to mention Anthony who found connection for my chicago compressor and hose I was looking for.He also helped to attach it.Would recommend the store and services. Show reply

Will and Bee were amazingly helpful and all with a smile! I’m really grateful because it can be intimidating for an older woman going into places like Sydney Tools but they made it so easy and even fun Show details ·  1

Be careful when you buy something from Sydney Tools and you would like to exchange it. They have a seemingly strict no returns policy for change of mind. Which now has influenced me to shop elsewhere.

Purchased a ego lawn mower set from a promotion online on the 8th May. Received the order confirmation on the same day and later on another email saying that 2 items are out of stock. I have been trying to get an update, at least give me an ETA, for almost a month now. They dont' reply my email at all. When contacting the order@sydneytools.com.au… Read more

they ([Names Removed])give me the same reply. Thank you for your email. I can confirm that I have passed your inquiry onto our Forrestdale branch. They will contact you accordingly. If there's anything else I can assist you with, please let me know. When you try the live suport, [Names Removed] gave me the same reply and the live support even went offline when I asked to cancel my order and have a refund.

I have filed a dispute with Afterpay as I have no idea whether I will ever get the items I ordered. 3 mistakea made... 1. Not doing research of the merchant before placing an order. 2. Assuming I won't be able to place an order when the item is not in stock. 3. Using Afterpay as payment method. Lesson learnt.

Ripped off – I ordered a jack from these dodgy operators, After taking my money and postage charge 11/4/17 and after hearing nothing for two weeks i sent them an email asking "where is my jack Sydney tools", They sent me an email telling me that this jack was not in stock at the moment and I would have to wait until May. in the middle of May I sent another… Read more

email "where is my jack Sydney tools" and they responded that I would have to wait until the end of June. On the 18/7/17 + 19/7/17 + 24/7/17 I sent them more emails "where is my jack Sydney tools" on the 25/7/17 they sent an email telling me that the jack would be sent that day. on the 30/8/17 I sent them another email "where is my jack Sydney tools" On 1/9/17 I received an email saying they had dispatched my jack. 8/7/17 email from me threatening them with consumer affairs "where is my jack Sydney tools" They emailed me back "would you like a refund" . Well I figured that would be the only way I would get anything so I said yes. So they refunded the cost of the jack but not the shipping charges or an apology. I think I am lucky to receive anything . Good work Sydney Tools

I had a great experience dealing with Anthony Masciocci. I originally had a different Milwaukee combo set in mind, but Anthony took the time to understand what I actually needed and recommended a much better-value option. Instead of just selling me the more expensive kit, he found a combo set that offered more tools and better overall value for… Read more

the money. His product knowledge, honesty, and willingness to help made the whole process easy and stress-free. I really appreciated that he focused on getting me the best deal rather than just making a sale.

Untrustworthy? I made an online order two weeks ago for PPE. It was allocated to South Nowra, which has done nothing to actually ship the order and has also not contacted me in any way. Sydney Tools central seems entirely ambivalent to the situation as well. So, if you like actually receiving your orders, perhaps try elsewhere?

Very disappointing experience at Sydney Tools Gregory Hills. I went in to buy a Makita kit as a gift and made it clear that I did not really know tools and needed advice. I was helped by a salesperson who was actually very helpful. I was unsure which kit to buy, and I was told words to the effect that I could buy the first kit, go have lunch,… Read more

check with the person I was buying for, and come back shortly if I needed to upgrade. I came back around 10 to 15 minutes later and upgraded to the larger Makita kit, DK0141G302, which cost $1,448.10. The kit stayed unopened, sealed, unused and in the original packaging. Shortly after, I found out the person I was buying for only needed the drill, so I tried to return the whole unopened kit and buy the drill separately. I was not trying to keep part of the bundle. I wanted to return the full sealed kit and buy the correct item. In my view, the main issue was the way the store manager handled the situation. The salesperson who helped me was fine, but once the return issue came up, the store manager’s handling made everything much worse. The store manager refused to process a cash refund and I was told only store credit would be offered, even though I was trying to return the whole kit almost immediately and it was still completely unopened. I was also told words to the effect that refund requests had to be escalated to the state manager for approval. But when I followed up, the response I got was still basically store credit only. From my perspective, that was not fair or transparent, especially after I relied on what I was told in store. What made it even worse is that Sydney Tools later framed the store credit offer as them “meeting me halfway” and as a “gesture of goodwill,” saying they had already gone out of their way to swap my original purchase. That is not how I see it at all. I came back almost immediately, the item was unopened, and I was trying to resolve the issue properly. Offering store credit for a $1,448.10 unopened kit is not “meeting halfway” in my opinion. They also later claimed their returns policy was clearly displayed at eye level on the desk. That was not my experience. No returns policy was pointed out to me before I paid, and I dispute the way they have described what happened. I also contacted head office. The first phone call with head office was very disappointing. In my experience, they were rude, dismissive and not helpful. I have also tried emailing head office and the store multiple times, but the position remained the same: no proper refund, only store credit. I am now having to go to NSW Fair Trading and NCAT to submit a claim just to try to get my money back for an unopened item. In my opinion, this could have been handled with common sense and basic courtesy within five minutes. The Makita product itself is not the problem. The problem is the way the sale, upgrade and return request were handled, especially by the store manager, and then the lack of proper help from head office afterwards. Based on my experience, I would not recommend Sydney Tools Gregory Hills. If you need clear advice, transparent return information or fair after sales support, I would seriously consider saving your money and going elsewhere.

To describe them as clowns is generous. I ordered a product. They said they could not get it in for a few weeks, and asked if I wished to proceed. I emailed to say I would cancel the order. They ignored my email, and eventually mailed me the product. Before it had reached me, I instructed Aus Post to return it to the Dulwich Hill store. That was… Read more

what Sydney Tools instructed me to do. For some reason, Aus Post could not find the store and sent it to the Dulwich Hill post office. And that is where it now sits. I gave Sydney Tools formal authority to collect it. Sydney Tools has made no effort to retrieve it. I have ordered a charge-back on my credit card. Avoid these guys.

Best not to order online from these doofus's. They send orders to whatever store they think might have stock. If the store doesn't have stock , even though the website says they did, they will just sit on the order indefinitely and not contact you at all. Making you waste time and money chasing things that have had payment accepted. But no attempt at delivery. They are stuck in the stone age.

If there was _ i would give minuse 10..we bought a item and we wanted light weight due to arm injury and it ended up being the same as what I already had ..heavy so it was still in original packing and I had not used so I took back for a rear… Read more

exchange to light weight..they said we DON'T give refunds and we DON'T exchange so choose carefully as your stuck with it..will never ever use this store agian

I recently ordered some consumables that needed to be back ordered. Before taking possession, I attempted to cancel the order. I was told that as this was a special order (not true, it is a normal stocked item) they would give me a store credit (not a cash refund) less a restocking fee. I was told that the restocking fee would be about 15%. I… Read more

wasn't very happy. However, I was even less impressed when the restocking fee was calculated at a whopping 32%. Then returned to the store to spend my store credit to see that the product that I had ordered was indeed in stock. To be fair the returns policy is clearly displayed in the store. However, it is an appallingly one-sided policy that basically states that no returns are accepted. The chaps in the store, including the store manager, are powerless to show any discretion. I won't be shopping at Sydney Tools ever again.

Sydney Tools, Archerfield QLD I had a frustrating experience with Sydney Tools regarding a nail gun service. I brought my gun in for inspection on 02 March 2026 and paid AU$35. I declined the full service costing around AU$311 and instead paid AU$132 for reassembly on 09 March 2026. When I picked it up, the tool was reassembled incorrectly,… Read more

with metal parts protruding, making it unsafe to use. I left it with them again, hoping it would be properly fixed.

In total, 23 days have passed, and I have already spent AU$167, yet the tool is still unusable. This has caused lost time, stress, and unnecessary expense, as I rely on my tools for work every day.

I hope Sydney Tools improves communication, quality control, and turnaround times for future customers. Based on my experience, I cannot recommend this service at this time.