Best Hardware Shops

Rude and unhelpful – I think the staff I have dealt with were rude unhelpful and condescending and I will definitely not be going there again.

I tried now, and is very well made. I recommended this inverter generaror

Very prompt and clear communication to organise delivery. Great work by truckie Steve to unload safely into the perfect unpacking space.

The website was simple to navigate and service/delivery was exceptional. As I bought a dog ramp and haven't been in a position yet to see how the… Read more

doggo goes on it, I can't comment on that. However, I have tried it on my vehicle and it seems perfect for the purpose.

Ordered a dewalt router and plunge base with a battery at a good sale price. But after weeks of waiting and to find out it was sent to completely… Read more

different state. I then followed up with a replacement and waited another 2 weeks to call up again to find out it wasn't actually posted at all and to now wait another week. I asked for express shipping and compensation due to thier mistake and failing to follow up on shipping. With no compensation or anything for good faith for thier mistake, essentially I have to hurry and wait. Good price but wasn't worth the wait when I could have gotten alot sooner for not much more expense. It's been over a month and will be another week or two for the tools to arrive. Poor customer service on the online department for their mistake.

Excellent Soft Edge Scrapers. Perfect for my project car. Excellent made. Great Packaging and Postage. Easy purchasing process, no problems whatsoever. Excellent Service by the Tool Warehouse. Excellent Seller Highly Recommended

worst service ever. Unable to apeaK TO Manager product supplied short items. Very poor customer service. No follow up to resolve, Ive spent too many hrs endeavoring to resolve. so disappointed I waisted my money and time with this business!!!!!!!

Ok prices but communication issues – Ordered a few items. Fair enough there are covid supply issues but when I got part delivery there was no docket to say what's delivered and what's… Read more

on back order - basic stuff. Then when I enquired they left out one item the biggest in delivery telling me I ordered one. Sockets days 2 clearly. Everyone makes mistakes but not sending a reciept is unprofessional.

Over the last 20 years I have bought from Sydney Tools. I always bought brand name machines and the team at Sydney Tools was great. This week, I… Read more

bought a Daytona kit to remove ball joints and tie rid ends. Within 30 minutes of use, the tool failed and cracked. It is pretty obvious that the poor quality casting is not fit for purpose. I returned it to the shop, and after waiting an hour, I was told that the tool had been abused. I wanted to return the kit for a refund or store credit, they refused. As a good-will offer, they replaced the broken items.

So I now have a kit that I know will break if it is used as "designed" and I understand that it isn't a good idea to buy the shop brand (Daytona), or to trust the warranty return process at Sydney Tools.

6mm to 12mm concrete anchor screws. At half the price, Scrooz supplied a fixing that was twice as good as a well known brand from the big green… Read more

warehouse. The substantial heads on the bolts meant that no matter what position you are in, installing the fixing, your driver wont slip. Also the shank seems to be more robust, so breaking the smaller fixings is not likely, where the aforementioned competitor, it was a regular occurance.

Rob was very helpful, with my visit to timbercom today

Very helpful customer service. Answered all my questions and made a difficult delivery location easy. Very well made ladder. Highly recommend.

These guys still wont give up. Had another cold call from them today despite me asking to never be contacted again. We had an extremely unpleasant dealing with this company including broken promises and deception. We wont deal with them again!

We had a really difficult situation with some very old skylights. The Justrite team came up with a flexible solution and the workmanship was better than I expected to be honest. I was so grateful for their commitment to getting a good outcome for us.

Quick response, knowledgable staff, spare parts available and quickly sent. Great plave to shop. Great products.

Have purchased three large truck boxes from Ozy toolboox. 2x delivered to my home and 1x collection from Brendale. Super impressed with how well they have held up to trade use. Sam day collection, point of sale was easy. Thanks again team.

We were in the market for a new garden shed. I initially purchased one via an online Australian store that seemed to be legit. It wasn't. Thankfully,… Read more

we got our money back. I then decided I would only purchase from "reputable" companies that I know. So we purchased our garden shed from bunnings online. The purchase was easy and smooth enough, but that's where it ended. I have the bunnings app, which recorded the sale, it was significant at $2990. I didn't receive any emails at all, and I checked spam and trash in case I had accidentally deleted it. After well over two weeks without any idea of when or even if the shed was coming, I decided to get onto the bunnings site. I found a track your order section, where it says you can put in your order number to track your item. We'll I clicked on it, and nothing relevant came up. In the end, it took me driving to my local bunnings store at Wallsend and visiting the special orders desk. I spoke with [Name Removed] who looked up my order. He said it was coming from somewhere in Western Sydney. He didn't ring anyone, but told me he would send them an email. I told him about our recent online scam experience and how it had made me very distrusting. He promised me he would contact me personally when he knew something. Well, he didn't. I received an sms message from someone else telling me that the shed would be delivered, which it was yesterday. That wasn't without its own issue though. Luckily the delivery driver rang me before leaving our local bunnings where the shed had been delivered. Bunnings had given them only one out of the three boxes the shed comes in. Apart from that, I cannot fault the delivery drivers, they were awesome and put the large boxes where I wanted them. I short, this was my first online purchase with bunnings. I won't be making another, nor do I recommend them to anyone else. Zero communication from them, which makes it hard when u need to be home to ensure that your garages aren't blocked. I honestly expected more from bunnings.

Great product & Great Service – Product is as advertised and high quality. Covered an entire wall from floor to ceiling with panels to store multiple bikes, power tools and garden… Read more

tools. So given the weight of everything, sturdiness and reliability are very important. Whilst the accessories aren't cheap, their performance lives up to their price. Very happy.

Furthermore, Arthur was super helpful and responsive and went out of his way to make sure the delivery got to my place, which wasn't straight forward given it was a new build and so not listed on Google maps.

Excellent service and advice – I just wanted to say thank you very much for the service and advice you have provided me. Apart from the original advice you gave me when I… Read more

purchased the equipment and parts I needed, when I rang yesterday (Saturday) for additional advice, your help was invaluable. I have finished my landing and steps and they look great, thanks to your advice.

I would not hesitate to recommend your company based on the professionalism and service you provide.

Five star business – Have been dealing with Bill for over thirty years and won’t go anywhere else. Great service and job always done on or before time. Have introduced others to them and all agree they are always trying to help their customers.

Most of the tools I have purchased from them have been rubbish, their after sales service (with me) has been terrible and in my opinion they have… Read more

dodgy warranty? They won't print negative reviews on their site either.

Trade Tools Vices,, is there a worse vice than a Trade Tools Vice? I don't think so. They would have to be the most brittle cast iron trash in the market. I have had two of them and they both cracked just out of warranty. I have still got a patched up Trade Tools swivel type sitting on my bench that lets go if you use any force.

This is how their warranty worked for me: About a year ago I bought one of their "home brand Dremel" type tools & the switch broke on first use. I took it back & the guy said you bought this a month ago, & I said "yes" but today was the first use. Trade Tools said sorry we cannot give you a replacement but we can fix it.

So get this, they wouldn't replace it but they got a brand new tool out of a box on display, stripped it down on the front counter in front of me & put that new switch in mine, how slack is that. And then it broke again a week later. I decided to cut my losses & put it where it belongs "IN THE BIN".

When they had their old Trade Tools shop (now Sydney Tools) I purchased a STAR Touch up spray gun which was broken before I even used it because it was manufactured faulty & it would not stop blowing air. It had not even had paint in it when I took it back & the staff member said that was how they were meant to be. I said nonsense mate, please give me another gun or a refund. He said sorry no refunds here, and then he made me wait for just over an hour before he got me another one from out back. He was rude & arrogant.

Last week, "out of pure necessity", I had to go there again to by one of their "Renegade" touch up Spray guns ($109.00 - RI102AG-HVLP), and I also bought two different needles & nozzles for it as well (another $60.00 bucks). I would not have gone there if I had a choice, but due to supply circumstances in Brisbane it had to be Trade Tools unfortunately.

First use, I put 100mls of paint into the reservoir to set it up for painting & it leaked paint & spluttered from the nozzle because the brass nozzle holder in the gun body was not even done up tight so it was blowing air & paint out between the join & before it even reached the needle & Nozzle.

This time I did not bother about taking it back to be treated like a criminal, I just repaired it myself. It now works good enough to be a primer spray gun, but that is all it is good for.

Training sessions were relaxed but still effective. workouts were adjusted to my level and nothing felt rushed or over the top.

Excellent gardening knife from Japanese Tools Australia – My new hori hori knife is now my favourite gardening tool. It is perfect for extracting deep rooted weeds as it is wonderfully strong, well balanced and sharp.

6 months ago I started my next project which was to do glass panelling around my balcony and swimming pool. I started doing research online requested… Read more

some quotes from companies. In the end after waiting for callbacks, I decided to attempt it myself. I rang around and discovered that Trade glass depot was one of the cheapest for supplies and gave me all the advice I could possibly ask for. He rejigged my plan, gave me the measurements that were necessary and with very detailed instructions, I called a couple of friends that would be able to help me as some of the glass is quite heavy. I followed the instructions to the letter and I was very surprised at how it turned out. I am very very pleased with the result and I cannot thank Phillip and the guys from trade glass of depot enough. If you take your time and don't rush it you can do a job as big as this I highly recommend this crowd they were great

Ararat VICTORIA miter 10 is RUBBISH TERRIBLE WET BAGS OF WOOD.....WAY TO GO

GYC, Purchased Numerous Greenworks Products, Friendly Staff, & Good Value Products. As an Interstate Buyer Very Happy.

Customer service is not in existence, you are treated with disrespect. Not sure if this is because I am female but I was dismissed. Finally one… Read more

helped but also just sent to another so called Customer service person. Not happy to give them my money as service is really bad.

Excellent prices, great customer service, and very helpful advice. The team was knowledgeable, easy to deal with, and made the whole process simple. Highly recommend Discount Trader and will definitely buy from them again!

Renewed faith in internet – Great service ,great product received concentric reducer 24 hours after placing order and it was exactly as described

Awesome service - above and beyond! – Remy & Peter always go above and beyond to help get my boat on the water with bespoke solutions for my rigging. I don’t know what I’d do without them!!