120 reviews
Love our Tefal air fryers. We bought Tefal because they promised to be quiet and they are. They cook really well. Salmon, chicken, steak, veges i've even cooked cake. It saves money from using power but it really really saves me time which i value the most. Thank you Tefal and thank you Jamie Oliver 5 ⭐️⭐️⭐️⭐️⭐️ Show reply
I would not recommend the Tefal White Stone 5-Piece Induction Cook Set. The pans stain and burn very easily, and the marks do not come out, even with careful cleaning. This has been particularly disappointing given the price and the fact that they have only been used a handful of times over the past one to two months since moving in. Despite taking good care of them, their condition has deteriorated quickly.
I am living with my best mate ive know for over 30 years and he has a pit bull dog living in the house aswell. A couple of nights ago i had to cook a couple of hamburgers for the dog witch i don't mind at all. He has a Tefal non stick anodised fry pan and i cooked the hamburgers on a high heat. By doing that, i totally fried the fry pan and… Read more · 1
really wrecked it. Naturally i have to replace it and didn't even know where to start looking for a pan like this. I got onto this Tefal site and had help from a lady by the name of Kelly. Kelly gave me a link to click onto and im happy to say, i have now purchased a brand new Tefal Gourmet Hard Anodised Non-stick Fry Pan 30cm to replace the one i wrecked. I won't be cooking on a high heat ever again. I have attached a couple of photos with the fry pan i wrecked and the new one i had to buy to replace it. I'm very happy with the price i got it for and will be buying more products from Tefal in the future. 5 star review just ain't enough for how pleased i am with finding the right product. Thank you Tefal Customer Service
Warm regards Rob B
Reviews with attachments
For years I’ve avoided buying an air fryer, just didn’t think I’d need one, until I saw a recent episode of MasterChef. Not that I’m a master chef by any means, but I figured if they can make superior dishes in them then it was worth a try. We went on line, researched the 11 litre double drawer (easy fry) and purchased from an online store. As… Read more · 2
part of a mid year promotion buyers could receive a bonus accessory gift (worth $99) if proof of purchase was provided, with a 6 week turnaround. Considering it was a free gift I didn’t mind waiting. Within about a week of uploading my receipt I noticed the PayPal receipt didn’t display the item name in full so I immediately emailed Telfal to confirm. Customer service responded within about 10 minutes to follow up my concerns as well as acknowledge receipt, while at the same time the courier delivered the package to my door!!!!!! So not only did I receive my Easy Fry within a week and on a Sunday (yes, on a Sunday and by Australia Post, a day earlier than expected), I received my free accessories just four days later. ABSOLUTELY OUTSTANDING…. Ps. We’ve used it every night so far, last night I made myself soup on the stove and cooked my husbands chips and spring roll (footy food) in the fryer. Wouldn’t have been able to juggle two completely seperate meals (in such a short time) in one go prior to this.
Tefal customer service is TOPS !! – We had a lid of a Tefal Saucepan that while cooking suddenly shattered. Since Tefal couldn't supply the lid only they decided to replace not only the lid but the saucepan too. What a great service, can't complain about that!!! Show reply
Upgrading the Airfryer – Was looking for an Air Fryer that could offer more functions than just Air Fry, liking steamed foods and grilling, the Easy Fry 3-1 seemed the right choice. Having used all functions, steaming dumplings, grilling steak and Air Frying a whole chicken. More than happy with this product. Show reply
- +4
Hello perfect risotto! – I love my Cook4Me Touch and use it a lot. So far I’ve found risottos to be amazing. I change the veggies etc to suit but it always comes out perfect. I’ve had hot and miss with the recipes beamed from my phone. They can be a tad clunky. I accidentally pressure cooked my crumble twice instead of using my crisp lid to cook the crumble. I want… Read more · 1
more more more crisp lid recipes and more real cakes, not puddings. I could quite happily go without an oven and stovetop now. You just HAVE to give it a go. The flavours are amazing. Oh.. and you can cook for 2. That’s brilliant.
Was just boiling some cauliflower in the pot and the lid exploded, if I wasn’t standing there I wouldn’t believe it. I am just so grateful that my grandchildren weren’t standing next to me or they would have been hurt. Don’t buy it.
I purchased a Tefal Ultimate Induction Non-Stick Sautepan, 26cm + Lid on the 22nd of September 2025. The Lid does not fit the Pan. I sent an email to Tefal via their website on the 30th of September requesting a solution. Tefal replied, asking for photos and an invoice, which I supplied by return email. No reply, so I sent another email on the 9th… Read more
of October, then another on the 14th of October. No reply. I called Tefal on 1300307824 on the 16th of October and was told that Tefal had a "system problem", that they had my emails, my photo of the problem, and the invoice and would reply soon—no reply for another 14 days. Now, 30 days total with no reply. I sent another email today.
HI Neil, Apologies you had trouble getting in touch,… Read more (+2 replies)
This company is a complete JOKE! I have used Tefal products for at least 15 years. I have used many of their frying pans and irons. I bought a Jamie Oliver pan and when it arrived, it had a bubbling effect on the bottom. I thought it was part of the technology. I used the pan for less than a year and one of the bubbles on the bottom broke away… Read more
from the pan. So I bought another one to replace it and the new one was not bubbled at the bottom. So I called Tefal to claim under warranty for a new pan to replace the first one that was clearly DEFECTIVE from the start. The attached pictures show the bubbling that was there the day it came out of the box and the chip out of the red part which no doubt I have eaten.
I was told on the phone to send photos of the top and bottom, which I did and to explain everything about it being bubbled from the day I took it out of the box. I told him I live a 3 hour round trip from the nearest dealer as I live in the country, he said don't worry they will send you a new one and you just throw the old one out.
So I send my email and get an email back saying I was at fault (UM NO YOUR PAN IS DEFECTIVE) but they would replace it anyway. So you tell me it's my fault but will replace it. WHAT NONSENSE, admit your product was DEFECTIVE. They told me I would have to send the old pan back at my cost. I told them I would not wear the cost of postage or 3 hours of fuel to get it back to them and I was told by the first support rep that I could throw it out when I got the new one.
Apparently, I'm a complete fool according to TEFAL and I over-heated the pan. Um, I do know how to use a frying pan. I have 3 others that are Tefal and none have this issue so If I was overheating their products all of my pans would look like that. The thing is the others don't look like that becasue they weren't bubbled and defective when I purchased them.
I just called TEFAL and asked to speak to a manager, I was told I could not speak to a manager. I said I'm giving your company one last chance to do the right thing before I post bad reviews regarding this and also report TEFAL to the ACCC....The response....you will love this. "OK you can report us to the ACCC and write bad reviews. WHAT PLANET is this company on. NO respect for their customers, smart attitude on the phone. So here I am with the first of my reviews of their bad after-sales service and their defective products and next, I am making a complaint to the ACCC.
TEFAL, you just lost a loyal customer, and I will NEVER purchase any of your products again or recommend them!
Hi Tingno, Thank you for reaching out and sharing your… Read more (+2 replies)
Latest follow-ups
I needed a steamer basket for the Tefal Rice Cooker. The one that came with the item was incorrectly matched at the store or from packing. Kelly worked tirelessly to source one for me. It was great excellent customer service. I used to train staff… Read more · 1
in customer service at a leading hotel, thus I totally appreciate the level of service provided by Kelly. Thank you.
Follow-up · Sorry to say that for some reason the steamer sits well but I cannot close the lid. So I cannot cook any steaming food.
IEXO Tefal steamer iron QT1020 – The Tefal steamer iron IEXO has been excellent, until there is a problem! My $600 plus iron is saying the Anti Calc cartridge needs replacing - product code XD5100E0. These cannot be bought anywhere!!! I have never used any other water than… Read more
demineralised water and have called them numerous times now and many appliance centres and they do not seem to be made. This is very upsetting as these garment steamers are still being sold.
I have come back to this review to say after continuing to contact the manufacturer they have replaced the unit with a different product, it is still relevant though, IEXO models have cartridges that cannot be replaced which will be difficult for customers
Follow-up · Just adding in extra, the new Tefal steam unit is beautiful, apparently it will not need different filters and I always use demineralised water, I love it !!!
Hi Liz, Thank you for your detailed feedback and for… Read more
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I bought a Tefal GV9720 Pro Express Ulitimate steamer in 28 December 2024. This was a replacement for a Telfal steamer. The quality of the new one was considerably less that the previous one. The water light kept coming on despite following all the… Read more
guidelines. Took it back to Myer for a replacement and was advised they send for repair not replacement. Three weeks later contacted the registered repairer 400 kms from Perth. No idea what the current position was but promised to call back the following day. No call back. Still using a replacement iron. Who knows when I will receive mine back. Poor product even poorer service.
Follow-up · What was the repairer's name? I don't know he was in Albany Western Australia. No longer have the number. Rang and spoke to a dismissive person. Had no idea of my steamer. When asked he could find out he said he would have someone rinfmg Monday. Never heard from them. What specific guidelines were followed? Followed all the fault… Read more
Dear Stevie, Thank you for getting in touch and for… Read more (+2 replies)
Positive reviews
Tefal customer service is absolutely second to none. I had an issue with purchasing some pans which were not suitable for my induction cooktop. The customer service representative Kelly could not have been more helpful. They gave me a full refund & offered advice on the correct product. Stoked there are still companies who genuinely look after their customers. Thanks Kelly, you're a legend! Show reply
I purchased an airfryer plus additional items only to discover that the items were the incorrect size. On checking with Tefal they were marvellous. A quick response was received; an acknolwedgement that the website was incorrect (and would be corrected); plus they refunded and replaced the items. Extremely pleasant staff and I was just so… Read more · 1
impressed. On the basis of this experience I would certainly would purchase from Tefal again and I will be letting anyone know about my positive experience.
I contacted the company after misplacing a small part for my Tefal handheld steamer, and they were absolutely brilliant. They not only helped me identify the exact piece I needed but even sent it to me free of charge! I was so impressed with how friendly, efficient, and helpful they were it is truly rare these days. I couldn’t recommend them more highly for their amazing customer service and kindness. Show reply
Negative reviews
I would give no stars if I could. I have been trying to find a replacement bowl for my tefal cook4me. I cannot describe to you how amazing the product is, I am on my second in 10 years. I received a generic response after contacting customer service, from a gentleman named ‘Tom’. Not only was it clear that my email to recall customer service… Read more
was not read, their own website not checked for product availability (which is listed sold out), or their authorised resellers, who don’t not have the bowl in stock, I was directed by ‘Tom’ to search these places for ‘small parts’.
The bowl is not a small part, their website does not have it in stock, nor do any authorised resellers. Short of buying a new cook4me, which retail at close to $500, I am unable to obtain a replacement bowl.
Hi there, Thank you for reaching out and sharing your… Read more (+6 replies)
Terrible customer service. Was assisting an elderly lady who had purchased a steam iron. station. It never worked properly from the time she tried it. Dripping water over the items. (she is a dressmaker). She tried numerous times to get… Read more
assistance only to be told that she needed to take the iron to the closest service centre (there is only 1 and it is a 2 hour drive there and 2 hours back. This lady is in her 80's. The person I spoke with today was short and rude. I could not hear him properly and was trying to let him know, he just kept talking over the top of me, I had to say stop, stop several times and then he told me I was rude. Once again, he said that she has to take the item to the service centre. Said he would escalate to Customer Care - felt that this would not work. This person ended up ceasing the call and then I am supposed to give him a rating between 1 & 5 - I gave a rating of 1 and was told by the RVA that this was not a valid number. I tried 2 more times only to be told the number 1 was not valid. This means that you cannot give them a bad rating. In the end we called Amazon (which is where the item was purchased through. The rep was very nice, listened, organised for a replacement and sent a code so that this lady could go to the post office and send the iron back that does not work. 10+ for Amazon and 1 for Tefal.
Follow-up · Spoke to Amazon, they sent a replacement - Kudos to Amazon. Experience with Tefal Zero
Hi Red, Apologies, you have had this experience with our… Read more (+3 replies)
Customer service is a joke. I brought back less than a year steam station back to Myer where I bought it from to return/swap for a replacement but the lady there said Tefal don’t do that, they’d only take it to have it repaired and if it wasn’t repairable then I could get a refund and that would take 30 days. Well it’s been 30 days now and I have… Read more
emailed my concern to Tefal customer service team to be told I should get in touch with the repairers myself! What a lovely service!! Not! Then with frustration I went to Tefal website to express my honest reviews but it was rejected by their team as it was not per their guidelines to only say nice things about them and my review was not published. So to everyone still thinking about Tefal products think again but I know I won’t be buying from them ever again.
Hi Pim, Thank you for your feedback. We're sorry to hear… Read more
Recent reviews
Thank you Tefal and in particular Kelly Bebbington. My wife and I are devoted Tefal users and have recently upgraded due to a new Induction stove top and as a result have purchased three Tefal 'Ultimate All Hobs + Induction' fry pans. the third pan to arrive had sustained damage to the side, which had been partially fattened. The product… Read more · 1
arrived on the 15th of the month and a short email was forwarded with a photograph of the imperfection. 'Kelly' responded on the 16th advising a replacement pan was in the post. We are very grateful in this day and age of computer generated voices and button talking to have such a rapid and pleasant response. Thank you again Tefal.
My casserole seemed to be lost by AusPost for around a month - my initial experience with Tefal was not overly helpful, but after Product Review got involved the problem was resolved very quickly Show reply
Find out how Tefal Australia compares to other Appliance Brands
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My Tefal eco respect fry pan cooks to perfection. Sears steaks with the perfect caramelise crust and with the stainless steel handle making it so versatile to be able to put it from the cooktop to the oven Show reply
Bought a cake pan for my Tefal Cook4me. Received it promptly but had a transport bag included in the bag which I hadn't paid for. Sent them an email stating this. (Happy to send it back) Kelly got back to me and said I could keep it. Absolutely awesome service. Highly recommended. And thanks Kelly. Show reply
I purchased a Tefal Pro 1 clothes steamer and it leaks water. I used it in my walk in robe and water leaked everywhere. I am unable to use this product and because I can't remember which sore I purchased it from I already know the answer... we can't help you without a receipt. I do nopt recommend this model to anyone.
Hi Charmi, we hope this message finds you well. At your… Read more
I recently mistakenly ordered the wrong size Tefal induction-safe frying pan - a massive one that we'd never use - but only realised that when it was delivered. While marveling at the incredibly fast delivery from interstate (5-day turn-around) and the fact there was no delivery charge, I emailed Tefal and asked if I could return it. Kelly… Read more · 1
responded immediately, emailing me a "reply paid" label for it's return. So no delivery fee either way and I've just received the full refund notification. I'll go ahead now and order the correct size. But I regard this customer service as outstanding. So many companies these days seem to have deleted this from their business models, making it as hard as possible, if not impossible, for customers to deal with them, post sale. Tefal/Kelly are the exact opposite. Highly recommend.
We were devastated when our Tefal steam station finally gave trouble and we replaced it with a new one. The new didn't please us, being less efficient than the old one. So, fortunately for us, Tefal agreed to a return and refund. So, after a good deal of careful examination of the existing appliance, my husband established that a pressure valve… Read more · 1
was most likely the problem. I found All Appliances online, queried which particular part we needed and was given the information back in record time. Within 3 working days, the part was delivered to rural NSW and was installed this morning. The appliance is like new, we gambled $81 on a repair and are extremely happy. So, this has demonstrated a knowledgeable supplier, one committed to a new client and a real option for anyone able to do his own repairs. The company has a diverse range of parts, and judging from my experience, are able to help to establish which particular part you need. That's gold as far as I am concerned.
Disappointed in the result of my recent contact. My 28" frypan (six months old) started to warp in the base. Sent photos & a video and was told "this is not a manufacturing fault, your cookware is in a perfect condition and this is how its manufactured. This frypan is designed with a slight raise in their bases to allow the metal to expand when… Read more
heating up, without warping (convex)." This frypan is advertised as being suitable for induction cooktops - unfortunately, not true as induction only heats that part of the pan in direct contact with the surface. Update from July 2025 In fairness to Tefal, I did receive a follow email asking me to contact them regarding my experience. They asked for the same details as the previous Customer Service Officer, so I sent then copies of all my previously sent emails. The response to the second -time submission was an offer to replace the pan as a gesture of good faith. Thank you Tefal for your offer to replace the pan. I await its arrival with interest.
In addition, despite the replacement offer, they re-iterated that the problem was caused by the pan being overheated. This is at odds with the first "diagnosis" and despite the number of man hours used to pursue this, no-one at Tefal asked for the pan to be returned so they could examine it for themselves. Come on Tefal, you shouldn't assign blame to the customer without first verifying the facts for yourselves. It will be interesting to see if the second pan stays flat on the bottom when it arrives.
Hi Sonja, We hope this message finds you well. At your… Read more (+2 replies)
No response to my enquiries – I recently purchased a Tefal Deep Fryer FR5181. I had a technical question about this model (ie. does a green light go on when the correct oil temperature is reached?) I emailed my question to the technical support section and got no reply. Some days later a got a response asking if I was happy with my dealings a with the technical support… Read more
section. I replied I was very unhappy as they hadn't replied to me.. I got no response to this. So I tried phoning Tefal. After going through several options and transfers on the phone I was finally cut off without having spoken to any human. What a frustrating and useless experience. I will be avaoiding Tefal products in the futue.
Hi Bob, I'm really sorry to hear about your experience… Read more
Disappointed with the service and the product – I have been a long standing advocate for Tefal pots and pans. My recent experience with the Tefal classic non stick induction hard anodised 18cm pot has been terrible. After several uses, I noticed that the red dot in the centre of the pot was wearing off. Eventually there were also streaks of coating coming off. It had only been 12 months since I… Read more
purchased the pot. I took it back to the store who then told me that I may have used high heat on the pot. One person even said that I had burnt the pot. None are true. What does high heat mean anyway ? No one could tell me this. If the pot was burnt, it would be much worst than what the pot presented. I am still going back and forth with this issue with the store and Tefal. Its great to say that the pot has several years of warranty but when a case is presented that something is clearly wrong with the product, pls assist the customer instead of claiming that the pot has been misused. Its mere assumptions that have been made by Tefal but no one is really listening to what I am saying. This is truely what I feel customer experience should not be about. I am deeply disappointed and this experience has me staying away from promoting or in future purchasing any Tefal products.
Tefal team, you got in touch with me to know more about the issue but you stopped at that. You have not followed up or responded to me.
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Hi there, We’re very sorry to hear about this experience,… Read more