Timbecon

I've been a semi regular customer at Timbecon for many years. Always very satisfied with their service and products, and helpful advice on tools and techniques etc and informative chats about various aspects of woodworking. Rob gave me the link for this review so he gets a positive personal review, but so do all the other staff I've dealt with… Read more

over the years, but especially Dinny who is outstanding for frank and fearless advice on everything they sell and everything to do with woodworking.

I have purchased from Timbercom a wood lathe $2,800, a scroll chuck and various hand tools. The total cost was $3,500. After 14 working days I had not received any information regarding the dispatch of said items. On the day of purchase I received a receipt and message stating that the item would be shipped to me within 3 to 4 working days plus an… Read more

email showing a shipping number for tracking purposes. After 14 working days and not having received any information. I contacted Timbercon only to be told that the lathe was not in stock and I wouldn't be receiving it until late June or July. On the Timbercon website it did not show the lathe being out of stock. These are underhanded tactics so they don't have to keep a lot of stock in their warehouse . I am currently creating a long letter of complaint to the department of fair trading. I will never purchase another item from Timbercon again.

I've been buying from Timbecon for about two years. Their delivery is usually prompt, although there was a slight initial delay on my last purchase. However, directly I flagged a potential problem they were straight onto it. The item arrived… Read more

within two working days. I had bought the last available Luban No 5 Jack Plane. This arrived this morning and I am impressed with the quality. I set the plane up and administered a quick sharpen and it worked like a dream. I now own about 5 Lubal planes. They have all been very good and are relatively inexpensive. I can recommend them. Thanks for the service Timbecon. Mike Fibbens.

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Great products, quick delivery but customer service not so great. You might need to be patient when trying to get support. EDIT: After a few weeks of long waiting times between emails got a resolution with my recent purchase and Timbecon fixed my… Read more

problem! so happy with that and I will shop with Timbecon again.

for context I recently bought a Sherwood Mini Dust Cyclone Kit for Shop Vac Extraction (through Timbecon) . I’m running it with a standard Ryobi 20 L wet/dry shop vacuum. Each time I switch the vacuum on, the cyclone’s hoses collapse inward and pull tight, lifting the tub and even pulling the hose off the woodworking tool. My basic research tends to think that I'm going to need to buy a stronger hose that the one provided, a PVC one which is going to add up at least $100. I've contacted Timbecon and supplier directly and so far no news. There could be an easy trick but since no one is answering to me... might have to find my own solution! Also the vacuum I attach it to is very standard and it's almost the same one they are using in the promotional video...

Rob was very helpful, with my visit to timbercom today

Rod was very helpful, good knowledge level and I was able to get what I needed.

Rob was outstanding, very informative and extremely helpful and polite.

Regular customer of timbecon and was always happy until now. Picked up some items in store last Friday and they then start and eater sale on the Monday, all the times I purchased were now heavily discounted so I requested to get it back as store credit as was happy to spend with them again! I was told a blatant no as it was past 48 hours, which… Read more

is false as the fact is the sale kicked in within 2 business days.

Disappointing service especially from a regular who was wanting to keep purchasing.

Buyer beware at lack of service and care for us as customers, loyalty and repeat business doesnt mean much here.

Ordered 12 litre Luci Clear epoxy resin from the Balcatta store. I have in the past purchased from the Canningvale store but they did not have the availability at that time. Epoxy arrived Tuesday 3rd. I rang the Balcatta store to ask if pumps were available. I hadn't unpacked the resin by this time so said I would unpack the find out what size the… Read more

containers were. When I opened the carton there was epoxy on the wrapping and inside of the carton. I told the person I was talking to I would open cartoon fully to find out how much damage had been done and ring back. I rang about 10 minutes later (4.25pm) and got the answering machine. I left a message with name phone number requesting a return call. NO RETURN CALL ! I rang again twice on Wednesday and again got the answering machine and left message. STILL NO RETURN CALL ! Very poor service . I have never had a problem with the Canning Vale store.

Don't bother buying anything from this business unless it is on the floor and available for immediate delivery. Placed an order for the drum sander at the end of November 2025. Upfront I knew that it needed to be ordered in but found that communication with this business was less than poor. Continually had to chase them for an update. One time the… Read more

response was it had been delivered to the Albany Post Office in WA. I live in Qld and it was a large drum sander so it wasn't going to be sent through the post. Finally advised it would be delivered by end of February. Had to follow-up at the end of February as I had heard nothing only to be further advised that it was now not going to be delivered until mid April, 5 months after the original order. After being informed of this, I cancelled the order and the only response received was the refund would take 10 days to return to my account. No apologies for the delay or lack of communication. Pity that they are the only dealer for this brand in Australia otherwise would have gone elsewhere.

Outstanding customer service as always. Bob is extremely knowledgeable, very helpful and very good at guiding you to what you need rather than what you think you want.

First time in the store, have bought online before and been very happy with the online experience. Great place, good products and Bob was really helpful and friendly.

Very please with the service info and also there mail out speed 2 day across Australia till I receive it. I will be purchasing a lot more items from them. Thanks Timbercon

I have purchased a number of items from Timbecon and found the quality and delivery generally ok. My last purchase (June 2025) was a Milescraft Drillmate Pro (not cheap @$270) which broke after using it around 10 times in a few weeks. (Mid August 2025) So problem #1 is they sell low quality tools. A quick rating search on Amazon found numerous… Read more

complaints of the same fault on this item. Ok buyer beware. Problem #2 is when I emailed their customer service with a full explanation and photos of the fault I got zero response. I guess I’ll have to try to call them to get a response? Funny they had no trouble taking my order and cash but ignore product complaints I certainly won’t buy from them again, which is a pity as I value having a decent local online tool retailer but not if they don’t respond to after sales issues.

Smooth as silk. Spoke to Bob on the phone, said I'd pick up in an hour. Was there in 20 mins. Bob had my order out of back and in to the car quick smart. Cheers Michael

Drove from Drouin to Epping to buy a joinery Dowelling jig because I could not find a suitable one near me. Bob served me and was very helpful and knowledgeable to find the right jig to suit my needs. Thanks Bob for a job well done.

Do yourself a favour and get your tools from here! I usually shop with Timbecon online, but was in the area so bought my items in their Melbourne store this time. The store is great, Rob was very helpful, knowledgeable and an all round champ.

Bob was a champ, he helped us out with a new bandsaw and extraction set up. Will definitely come back for any more machinery we need. 10 out of 10 would recommend.

Had a problem with Luban cap iron Sam sent us a replacement within days Thank you for your excellent old fashioned customer service Will be buying from Timbecon in the future Bruce from SA

About 4 years ago I bought a Sherwood room air filter from Timbercon. I paid handsomely for delivery and after installing on the ceiling found the remote was very poor, taking several minutes of constant pressing for the desired setting, wether it is on/off, speed or timer, all were difficult. Called Timbercon and the eventually they decided to… Read more

post me another remote. Same result and after contacting them again about my 2 week old filter they wanted me to return it to Reservior and they would send it to Western Australia for troubleshooting and repair. After some back and forth they eventually agreed to replace the unit but sadly this one only works fine when I can get it going after. There is nothing wrong mechanically just the electronics are a nightmare. Even the control panel on the unit also does not work any longer.

Got a torquata 10inch combo saw blade a couple of months ago. using it extensively and it's perfect.the service was perfect as well.many thanks

I had an amazing experience! All Thanks To "Robert" The service was top-notch, and the he went above and beyond to ensure everything was perfect. The atmosphere was inviting, and the quality of the products exceeded my expectations. I highly recommend this place to anyone looking for a fantastic experience. Five stars all the way! Cheers Robert.

Staff were extremely helpful in getting the correct part I required. Great store for tools and machinery. Thank you Bob & Dinny for all your assistance.