453 reviews
- Very small
- ·
- Slightly small
- ·
- True to size
- ·
- Slightly large
- ·
- Very large
AI reviews summary
Overall sentiment for UGG Australia Classic is largely positive regarding product comfort and warmth, though it is significantly polarised by a recurring segment of negative experiences involving sizing and post-purchase support. While many customers praise the high quality and fast delivery of their boots and slippers, a substantial number of reviewers highlight a rigid and costly returns process.
Pros
Cons
Verdict
UGG Australia Classic offers a high-comfort product that satisfies many, but the purchasing experience carries a notable risk due to inconsistent sizing and a lack of flexible customer service. Prospective buyers should carefully consult size guides and be aware that any exchange or return will likely incur out-of-pocket expenses and restocking fees.
I love these slippers to pieces. So warm.So soft. They are incredibly well made +robust. They look great. They are so comfy on a cold chilly night. Thank you Ugg. Delivery was super fast after I placed my order and I live out in the Mallee!
Enjoy my moccasins having tiled floors, seem to be good overall quality and while they're wearing in slowly I would recommend if you're not into a tight fit maybe consider a size up. Having said this they're still quite comfortable but will need regular wear. Show details · 1
I bought 2 pair of sandle fluffy sliders they have changed and the buckles on front keep popping open on both pairs as it is now pop studs to hold buckles in place so my foot has came out causing me to fall on several occasions causing injury I love my 10 pairs of various uggs These sliders disappointed Comfortable yes Look great yes Buckles that were changed nope not working Show details
Reviews with attachments
The key chain I ordered was adorable and looks exactly like my real version. I experienced problems with problem resolution over an issue with the UGGs I ordered but the customer service team are working very hard and are very helpful. Show details · 1
Love my new UGG Boots very warm and well made. Delivery was super fast here earlier than expected. Show details
I bought the moccasins. The have great soles. Stitching is well done. Soft sheep skin. Don't retain smells like others that I have purchased. Show details
Bought my first pair of UGS in the colour sand and absolutely love them. Already looking to buy a second pair in Black Show details
I ordered real uggs as previous cheaper slippers were unsuitable. These are perfect fit and perfect warmth.
I absolutely LOVE my Uggs so much, incredible quality and SO comfortable! Will be wearing them everyday! Show details
I ordered twice similar products as my mistake. Ii asked one of the orders cancellation, then they did immediately. Excellent customer service. Great quality of products. I'm happy to get the products as souvenirs. Show details
Absolutely 100% incredible quality, super comfy, i havent taken them off yet. The store is easy to navigate, and the service excellent, very happy, thankyou Show details · 1
I love my UGG boots so much, and I'm very happy with my purchase! My order is the Mini Atasha UGG boots! ♡ Love the quality and color ♡ Very comfortable ♡ Good for winter P.S. This is a late review. My UGG boots were delivered on Wednesday, December 31st, 2025. Show details · 1
Find out how UGG Australia Classic compares to other Footwear Shops & Brands
Know better, choose better.
I really like it. It feels warm and cosy when worn. Show reply
Purchased the Ansley Fluffy Ugg Slippers, they are so comfortable and true to size. The UGG Australia had a great range to choose from too. I was impressed with the quality of the slippers especially with purchasing online. The site was easy to navigate and delivery was quick. I also purchased the Ugg Boots Repellent Spray which was easy to apply. The pricing for both was very reasonable. Show details · 1
Love my pair, lovely customer service. Everyone was very kind and helpful Show details · 1
- +1
One size bigger is recommended. I absolutely love it. Very warm no socks needed. Thank you UGGS online. I bought quite a few things from them and they are very comfortable and good quality. Show details
- +5
They sell different uggs to whats shown on site and the fur is itchy, this last order that hasn't arrived yet better not have different shoes to the site other wise I want a return without paying for postage! Im so tired of this have got two orders that have been disappointing not good uggs and ive messaged them about this they helped me out and… Read more
refuned fast thank you. They are really nice here and helpful but they uggs aren't good like the real ugg its a copy, not the best stitching fur feel is itchy cheap sorry and I wont be shopping here now thats enough 4 orders thank you
Hi Ali, We sincerely apologize for your… Read more (+8 replies)
Latest follow-ups
Kept my money and I got nothing in return. After they got the order wrong, I returned the goods paying for the postage. They only issued a credit note. I then ordered more goods, I still have nothing and they are refusing to refund me. Show details
Follow-up · Worst company I have ever ordered from. They have put me off ordering anything from Australia ever again. I would go as far as saying theft.
We're sorry to hear about your experience.… Read more (+2 replies)
I loved my Uggs but unfortunately they were the wrong size but I will getting another pair very soon. They arrived very quickly so very happy with the delivery of my item. The quality is very good and so plush. Show details · 1
Follow-up · I have finally got the right size & I love how snug & warm they are!
Bought a pair for each of the tribe, they all fit perfectly, look terrific, are warm as toast and are a real class act. Just like me. Show reply
Follow-up · The rest of tribe prefer their UGG boots to anything else as do I. After a year of solid use mine are only now beginning to wear some tread from the back of the heel on one boot but thta would be due to my gait. Still going strong and feelinbg great.
Positive reviews
been wearing it everyday at home and it keeps my feet warm during the winter so it has been useful for this season, would recommend a bit bigger size than your standard size so it fits comfortably Show reply
Find out how UGG Australia Classic compares to other Footwear Shops & Brands
Know better, choose better.
The quality is good both the materials used and the workmanship of the synthetic sole and the leather upper. They are sturdy and useful for both indoor and outdoors. Show details · 1
Super comfortable and really well made. This will be my fourth pair now and I do make them last until the last minute. I’m always reluctant to let them go, but these are the best ever. Love them as always. Show details · 1
Negative reviews
I bought these as a gift for my husband's 60th birthday & I bought them a few weeks early to make sure they arrived on time. They were too tight for him & I tried to return them, but I was a day or two too late & return was denied. I am now wearing his birthday gift & he is without UGGS. Show details
We’re sorry to hear about the sizing issue… Read more
I was surprised with the quality. I expected better quality of the fabric to be used for the money I spent and paid on them. Disappointed they costed so much and such poor quality. Show details
I did reply on your email request with my order number and email remained never being replied
i just recieved my 3 pairs of ugg boots and not happy .. firstly i never ordered a size 6 which i received and why would i when im a size 8to9 ... damm... worst is i live in a remote area and we dont have these stores here so i had no choice as i do prefere to go into a store to try them on.. i read only the part where its stated no hassle returns… Read more
and 30 day returns policy.. which is right there in your face.. thinking it means what it says, then to read that its not on clearance. It is within the rights of a cunsumer to be able to send back items that dont fit as to the companies manual sizing chart isnt correct. i have written to the accc and ill be calling the company .. its no wonder that australian businees is dying out. with companies not helping their consumers with brand new items .. and with their own sizing being not right. As i think they need to look at that side because no 2 feet are the same , should be stated if you have wide feet go up a size.. generic sizing isnt good enough.. i hope that this issue will be resolve after spending $186.30 on shoes i cant wear im not happy at all..
Hi Bea, We're sorry to hear that you were… Read more
Recent reviews
I bought a pair of brown classic Ugg slippers with the black inside for mu husband and he loves them. He's in hospital at the moment and they keep his feet warm. Also bought the fluff insoles and they fit like a glove. Will definitely buy some for myself. Show details · 1
Last month I bought Moccasins, they are very well made and have been on my feet everyday and as I work from home sometimes all day. Very happy with the price, the service and the quick delivery. They didn't have the colour I wanted in my size so I ended up with grey but they have grown on me. Show reply
I purchased a pair of platform Ugg's and omg they're the best, they're much more comfortable well at least for me. They don't have arch support but due to having high arches it feels like they do which gives added comfort. Love the colour, great quality... I've had them for awhile now and I really recommend them. Prompt delivery, overall I couldn't be happier with my shopping experience with Ugg Australia Classic. Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for your feedback, and we're… Read more (+3 replies)