VIPCars.com

Booked a VW Polo "or similar" for pick-up in Tirana. Ended up waiting 1hr 45 for the car, most of it stuck in an uncovered, sun-baked car park at 36°C with heat exhaustion setting in. Was then handed an ancient Ford Fiesta that had been sitting there the whole time — no Bluetooth, broken USB, no AUX, damaged mirrors, and mechanical noises… Read more

throughout the drive that made me question if it was safe to drive at all. By that point I was in no state to argue — I just needed to get out of the heat.

Raised a formal complaint with full evidence directly with VIP Cars. Their response every time was simply to forward it to their supplier, SurPrice, who denied everything with a copy-paste reply, then a second dismissal claiming "no downgrade" and "no mechanical faults" — despite everything above. VIP Cars never once took ownership of the issue themselves. They took my payment, chose the supplier, and put their name on the booking — but the moment something went wrong, they acted as a pass-through with zero accountability of their own, leaving me to be denied twice by the very supplier they picked.

If you book through VIP Cars, understand you're relying entirely on whichever supplier they assign you, and if that supplier fails you, VIP Cars will not step in — they'll just relay the supplier's excuses back to you. Do your own research on the actual local supplier before trusting this platform.

After a 60 minute flight delay, the vip rental representative attempted to extort €300 from me in order to hand over the keys for the car I had booked with them. When I brought this to the attention of their customer support they blamed me. Dodgy as hell and as dishonest as the day is long. Avoid scammers Show details

The service from booking, collection process and quality of car were outstanding. Show details ·  1

Clear pricing, value for money, additional insurance optional and car was received and returned in good condition. Was happy with the service I received. on time and quick. There was no damage done to the vehicle during the rent so it was received back in 15 minutes. Show details ·  1

The vipcars app offered a good range of competitive offers and it was very easy and quick to book a car hire online via the app Show reply

Fantastic price for both the car and the optional insurance, and had no issues at all. Payment amounts were exactly as detailed, and the car was as ordered, in fact it was better than what I expected. Will definitely use again. Show details ·  1

We rented a car in Langkawi, Malaysia through VIP cars. Booking was an easy process, communication and information was very good and the on arrival in Langkawi the pick up procedure was fine. The car - a NIssan X Trail - was clean, and in good condition. Overll, a fine rental from start to finish Show details ·  2

Everything was as we had requested, the car better than we expected, if anything. Professional service at the hire car office. We used the vehicle for a few trips around Mallorca. It met our needs just fine. Show details ·  1

Misleading pricing and terrible customer support I had an extremely disappointing experience with VIP Cars and would never use them again. I found the rental through Skyscanner, where the advertised price was approximately AUD$485. After booking, I was charged AUD$127 upfront, but when I arrived to collect the vehicle, I was forced to pay an… Read more

additional €597 because I did not have a credit card in my own name for the security deposit.

I had a debit card with sufficient funds and my wife had a credit card, but neither was accepted. Instead of offering a reasonable solution, I was left with no practical choice but to purchase the rental company's expensive insurance. What started as a competitively priced rental ended up costing significantly more than expected.

The most frustrating part was VIP Cars' response after the event. Rather than acknowledging how misleading this situation is for customers, they simply referred me to the supplier's terms and conditions and refused to take any responsibility. While they claim the requirements were disclosed, the critical information was not presented prominently enough considering it could increase the cost of the rental by hundreds of euros.

As a broker, VIP Cars should ensure customers clearly understand the real cost and key rental requirements before booking. Instead, I felt like I was lured in by a low advertised price only to face substantial unexpected costs at the rental desk.

I cannot recommend VIP Cars. My experience was stressful, expensive, and their customer service showed little interest in resolving the issue or taking ownership. I will not be booking through them again.

Very bad experience, they send me the rental on my way to destination. That contain the term that I can’t accept . I can’t check it until I reach to Thailand. They don’t refund my cancellation and even said I should thanks to them that because they can even charge to me more . Very bad service. They just need your money. Don’t trust them . Show details

Booked and paid for a car that was being advertised on their site and unfortunately they were not able to provide what they were advertising so not sure how that works - false advertising?

The pick up and return from airport was easy and without dely, the car was perfectly clean, like new, first class couldn't ask for more. A good experience all round Show reply

Very easy to use and found the best deal for car hire. The car was actually better than expected and the people I dealt with were friendly and professional. I will definitely use again. Show details

Pick up and drop off were both very easy. Pricing as always would be nice o see it lower especially for older drivers eg over 80s. Other than that the car was great and clean ,loved the hybrid. Alan W. Show details ·  2

Elicia at VIP went out of her way to be helpful in resolving a challenging situation for us. Not only was she patient - she went to the trouble of calling back to check in. Very much appreciated her dedication to resolving our problem Thanks Alicia. Show reply

The experience of using their website was more than satisfactory. I did have a small hiccup with payment side but the agent Bella C was just fantastic, very helpful and she was able to answer all my queries and resolve any issues I was having. Great experience overall and definitely recommend so far. Will comeback and add a review once I pick up and return the car. Show reply

Used VIP Cars twice on our recent Family holiday in Malaysia. The vehicles were older Protons but EXCELLENT value for money and very fuel efficient. Picking up the cars both times (Once from the KL city branch & once from KL Airport) was a little conveluted and uncler taking longer than I would have liked but you can't complian for the price. Show details ·  1

Easy interface. Great pricing and options. Payment taken easy. Very impressed with my first time use, I hope the rest of the booking follows the same, as I am sure it will. Thank you. Show reply

I was very apprehensive after reading the reviews. But to be honest. I had nothing to complain about.I hope this is going to be the case in the future. So Thank You VIP. And Thank You GoldCars. Show details ·  1

Easy to use website, gave me a good range of cars from various companies to choose from at better rates than from the companies direct. Customer service at Enterprise was great and they collected, and dropped me off at the train station. Did not like the car however, too techy, would switch itself to KM’s as driving and only way you could control… Read more ·  1

air con and other bits was though touching the screen which I found a. bIt dangerous as you had to take your eyes off the road to look at it. It also had no reversing camera which is old for a brand new car. Shame you can’t when hiring cars state cars you don’t want. I booked a small suv. No issues with payment, bond was refunded the same day I dropped off car.

Very competitive pricing and clear upfront details of all charges. Low deposit and deposit was returned promptly on pick up. Easy to select the car you want and to book. Car was great quality too and ready at the time specified for collection. Cannot fault at all. Show details ·  1