Outdoor Shops

Very disappointing experience. I placed an order 9 days ago, and I still haven't received it. The tracking information hasn't even progressed. it… Read more

only says that the shipping information has been provided to the courier, which means the parcel hasn't actually been handed over yet. I really regret buying from 4WD Supacentre. To make things worse, no one answers the customer support phone, so it's impossible to get an update on the order. This has been the worst online shopping experience I've had in Australia. I won't be purchasing from them again.

Couldn't speak highly enough of the prompt service received from Caravan Plus. Our order was processed quickly & delivered as advised, all within the pre Christmas rush. No hesitation in dealing with Caravan Plus in the future.

Excellent..just disappointing the price I paid for the unit was low and a week later it was substantially lower then lower some more. Thems the breaks

Not overly happy with this company. I ordered a kayak which was in stock, I waited 2 weeks for it to even be dispatched. At the 2 week mark, they… Read more

told me what I had ordered was actually out of stock. The company reached out and offered an upgrade to the next model, which was a positive outcome. I considered that even again. Upon receiving the kayak, it had 2 large dents and warps in it. I reached out to support 7 days ago and have had no response, I followed this with a second email and still have no response. I tried ringing a retail store which was underwhelming and just told me to email again.

I am now using a partially damaged kayak as I intend on using what I’ve paid for, but am still awaiting any sort of response back. This entire experience has left me confused and distrustful of their customer support. I used this company based on their positive reviews, but I am either very unlucky or these reviews are not accurate. Hopefully it’s an isolated incident. I was planning on buying a second one to match for my wife, but would not purchase here again.

Easy to find and order the product. It arrived in good time. I am very happy with the quality and the fit. It covers the drawbar and bottles and… Read more

looks great We have had some rain over the last few days and every thig has stayed dry

Thanks for a great product.

Wayne

I purchased about $1000 worth of cleaning and hair products from this company recently, and immediately started to get emails about $ credits I’d… Read more

acquired, which I could spend on other products.

I followed one of the links and found a product I wanted, which was on a great sale - down to $79.00 from $249.00. I tried to purchase it but received an error about a security issue that had been identified. The error message was indeterminate and useless, so I wrote to Ninja advising of the issue and requesting it be addressed so I can purchase my desired item at the sale price.

By the time I’d received a response, the sale item was again being sold at its original price. Lengthy subsequent conversations via email just sought to alleviate the purchase blocker and once the issue had been identified, I was gleefully told that I had been afforded the honour of now purchasing the item at full price.

I asked for this to be escalated as the issue was identified as something the website had identified in error and thus was the responsibility of the company.

Further discussion led to this enquiry being ‘escalated to Finance’ but I’ve not heard back in nearly a week again so I want to illustrate my horrible experience here.

Ninja Shark, your requirement for customers to have email addresses that match previous records if ridiculous. It’s lured me in to purchase more, led to a disgusting user experience and required me to spend too much of my time, not even to any avail; I’ve spent more of my personal time to now just be ghosted. This company needs to improve its customer service, otherwise it’ll soon have no loyal customers left.

High quality products, fast response time from moment order was placed. Happy to do business again in the future.

Love getting a good deal on here, but find it hard to use the website, maybe my internet is no good

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Very disappointing. Purchased a sleeping bag that did not meet the published standards. When I raised this with them I received a number of long emails trying to justify the poor performance and no support. Buyer beware. I won't be back

Every product that I have purchased is more than capable of handling what I live with in my 12v lifestyle. I have lived this way for 15 years and I… Read more

love the products that Kickass sell. New products are released regularly that are awesome. I have had a run of bad luck recently, and the after sales service provided by Kickass far exceeds any company that I have ever dealt with.

Don't waste your money or time Advertising on here. Nothing but Scammers and time wasters The Site needs to do better Verification of people sending messages

Got my MIRA safety CM-6M gas mask today its sweet as I'm totally satisfied thank you very much appreciated cheers

Great mirrors, easy to install, field of view greatly improved. Look wicked on the truck

Dealing with caravan rv camping was so easy, free shipping only blot through border express who are not well know in Tasmania and did not provide any… Read more

shipping updates or information when asked. But this was not caravan rv campings fault. Items including free shipping were well priced, dispatched quickly and arrived safely and early. Would certainly deal with them again.

We had an issue where the lighting wouldn't turn on. We spoke with Maria from service and warranty & she walked us through the process of resolving the problem. Couldn't have been happier with their service.

Great, reliable, honest ! – We ordered a signed jersey from this place. I was hesitant at first to purchase an item this valuable online however I could tell these guys were… Read more

legit. It made it even better that Emma kept me up to date and in the loop about where they were at in terms of the jersey arriving, framing and a link to the order. The final product was next level masterpiece !!!!!

the service and advice and quality salesmanship given was outstanding and above any experienced, the quick response and administration given, thanks to Steve and Esther for their outstanding advice and prompt service

Happy but not 100% happy – A spade is a spade so I will tell it how it is. We love our trailer but it has not all been smooth sailing. From date of putting the deposit down,… Read more

January, to pick up, May, it was an epic saga to say the least. We are one of those couples who do our best in due diligence when checking out products and companies before parting with our hard earned money. The only thing that persuaded us to buy this trailer over one other, that was in the running for purchase, is the draw bar that goes from front to rear. I know it doesn't sound like a big deal but it is as far as structural integrity goes, it is a big deal.

The Dominator suits our needs perfectly. So we survived the debacle that was waiting for the trailer to be ready, it took more than 12 weeks, despite them telling us it would only be 5-6 weeks. I had to do all the calling as they never and I mean never instigate contact. They kept asking for the balance of payment and I told them that much like a house being built they would get a progress payment based on where they are in the build process. Being as they were behind schedule we were not paying the full balance. I think this is extremely fair due to their lack of customer service and not being honest about the delivery schedule. The only time they called me was to tell me that the trailer was ready to be picked up and they required balance of payment before we picked it up. We saved more than $600 by picking the trailer up ourselves. So when the trailer was finally ready we drove to Sydney to pick up the trailer, 12 hours give or take a bit due to comfort stops. We arrive just in time to get the paper work and rush in to the NSW version of Main roads and get a permit to take the trailer back to QLD with us. I will give them a little credit as two of the blokes stayed back after close so we could take the trailer.

We have used the camper a lot since owning it, as that was the purpose of buying it. For the most part the trailer is everything we need and a good package. These are the issues though: The piezo was not connected and the water pump has always tripped and the tap at the sink leaks. We have contacted them and I put in the warranty claim for the pump issue. I was told that they don't connect the piezo, ever. I asked why not? I was told that most people just get one of those clicky lighter thingys. So that did not answer as to why they don't connect the piezo, it's the most simple 12-24 volt connection in the whole trailer. I have had to repaint the boat rack as the paint job from factory is [Content Removed]. The so called stainless on the gas struts, actually all the gas struts on the trailer, are rusted. Even the so called stainless wheel arches are rusted. The fridge storage compartment is not really designed for a Waeco cfx95 fridge. After reading a couple of articles here, I think I might have to upgrade some wiring to suit the bigger fridge. The little fan does not move enough air around the compartment to keep the fridge compressor cool (In the process of working out a solution). The kitchen slide out is great but the [Content Removed] plate they have attached next to the kitchen pull out, which houses the connections for: the sink light, a 12 volt outlet etc., is barely attached. (Yet another thing that I fixed) I do FIFO and my wife works a long hard job, she is not confident enough to tow the trailer in to have it looked at, so getting the time to have it all fixed has been difficult. Our last rip away a couple of months ago, to Brunswick Heads, the stitching in the canvas at the side door has let go across a 2 inch section at the top of the door. I am yet to have the conversation with them about this.

On the subject of the canvas, we have never been able to erect the tent straight. This sounds odd to even say it but we have never been able to erect the trailer so that the tent is straight. The tension always seems to sit oddly. We have put it up on many surfaces and cant' seem to get it right. Provided you put the support bars in at the right places the water seems to run off the annex well. We are yet to get the annex put up in a minute, as they claim. The side and middle roof poles are a right royal pain in the arse, due to the way they connect to the trailer tent frame. This is another modification in the planning stages.

The sales guy in Brisbane reckons that the guy who owns the company is super proud of his product. He needs to rethink how the trailers are being built if he wants the people who buy them to be super proud of their purchase.

What a pleasure to be dealing with Supreme Caravans in Campbellfield, not only are they professional and friendly they went above and beyond with our service. Couldn't be happier and would highly recommend them to anyone.

DO NOT TRUST THEIR PROMISES OF EXCHANGE OR REFUND! I have been a Decathlon member for several years, and was encouraged to become a member because I… Read more

as told by the staff memeber that Decathlon members could exchange purchases within 12 months if not satisfied. However when I attempted to return an item for the first time (a pair of shoes which turned out to be too tight when worn for more than five minutes), I was immediately told they could not be exchanged because the tags had been removed. All they would offer me was a buyback of between 5% and 45% of the value, not an exchange. As the choice was to throw the items in the bin, I accepted the offer, but wqs then horrified when the shop assistant voted herself 5 out of 5 on the satisfaction survey that I was supposed tyo be given to fill out. In my opinion, Decathlon does not stand behind the impression they give of wanting satisfied customers, and I was appalled at the dismissive way I was treated.

The batteries are great I had been looking for that brand and type of battery for along time.

Deplorable Service. I waited around for my booked furniture delivery which never came. I rang them and was told that it had been forgotten, and no,… Read more

they couldn't deliver it any time soon, only when it suited them. I was told by their transpoort guy that I was a moron and he hung up on me. The most uncaring, rude, unhelpful organisation I have ever come across. I messaged their customer service team to express my concerns and nobody even bothered to get back to me. The one star is for their sales people who are excellent.

After purchasing a 150,000L water tank ready for the winter season and plumbed directly to feed my house water both ways all I can say it's been… Read more

nothing but trouble. From day 1 the water was leaking and after trying to run down the water which never happened and wanting to getting the tank fixed before the winter rains. Pioneer basically wioed their hands of their product and told me they would patch the liner, but this is what I never signed up for and the installer was forced to purchase a new liner. Now after being repaired I am asking for a small contribution of the water i let out and again have wiped their hands. Stay away and look elsewhere for another brand as clearly these guys don't care about the customer

Great product, great service – That's to the OTG team for delivering my work shirts on-time and the service was A1. Definitely recommend. Fast, efficient and great quality

Just took out the new AQSS Flying fish 5'10" and absolutely love it! For reference l'm 182cm, 95kg and have been surfing for 20 years at an… Read more

intermediate level so l have owned a few boards over the years. This board is by far the funnest board l have ever ridden and suits my style of surfing nicely too. I usually surf 1-4ft waves and mainly just enjoy riding the wave with long carving turns. This board offers, stability, speed, predictability and great manoeuvrability. When l am due for a new board l dare say I'll be looking at the Flying Fish family again. Thanks Surfboard Warehouse.

I purchased an Osprey Talon 11 backpack in 2023 for my partner. At this time Osprey had discontinued the use of PFAS on their products late 2022… Read more

which is why I purchased the backpack. Fast forward to today and I discovered the bag was manufactured in 2020. Meaning it contains PFAS. Which is appalling. I reached out to Wildfire Sports on the weekend via phone and they said the matter would be resolved with either a refund or a replacement, but I needed to send them an email to get the ball rolling. So I sent the email, but the email they sent back was disgraceful and disgusting. They said tough luck - that I should have known it had PFAS based on the model number that appeared on the website at the time of the purchase. Really??!! What a gutless bunch of people. They not only failed to identify at the time the product contained PFAS, but that they were unloading old stock. Disgraceful.

TAKE NOTE OUTBACK EQUIPMENT AND IT'S CUSTOMERS: Under Australian Consumer Law, businesses must supply goods within a reasonable timeframe. If you… Read more

cannot fulfill the order promptly, customers are entitled to a full refund to their original payment method. Customers do NOT have to accept store credit if you fail to deliver on time. This is the law and is not voided by your terms and conditions. It contravenes ACL if you state that orders cannot be canceled even when severely delayed. Until this is remedied, contacting the bank and initiating a CHARGEBACK is the only remedy.

We recently purchased our new Titanium caravan from Caravans Coffs Coast and couldn't be happier with the entire experience. From the first visit… Read more

through to handover, the team was friendly, knowledgeable, and genuinely helpful.

A huge thank you to Eric, Kasey, Aimee and Phil for the excellent customer service, a smooth purchasing process, and handover on a fantastic caravan. We highly recommend Caravans Coffs Coast to anyone looking for a quality caravan and a professional, stress-free buying experience.

Dwayne was very helpful - great customer service - had a problem with an item and Dwayne fixed it to my satisfaction instantly. Thank you.