1Cover Travel Insurance

Best experience purchasing travel insurance I have ever had. Particularly the questions regarding existing medical conditions. Very easy to navigate even for a dinosaur. Show details ·  1

Too expensive. Chose action and vehicle cover but I'm not covered for riding a bicycle? Seems very strange Show details

I highly reccomend .I travel often and have never had need to claim however was injured overseas and knew I would require Drs and Xrays I contatced 1Cover who were immeadiately responsive and who also sent emails specifically asking me if I was Ok… Read more ·  1

and did I need any help over the month period I was OS. The claim was quickly dealt with and resolved. I would 100% recommend this Company and will be using in the future.Well done 1Cover !

1Cover is the ONLY company I will use for my travel insurance. I have always purchased their affordable comprehensive insurance for my family and for the first time we had to make a claim as my son wound up in hospital in the PICU. I was able to to produce my certificate of insurance to the hospital and connected 1Cover to the hospital with one… Read more ·  1

email. I merely had to provide his passport and our itinerary and short summary of what was occurring and 1Cover assigned a local agent to liaise on our behalf. The claim was simple and every person we spoke with was so supportive and helpful of our needs. I would like to make special mention of Fred who we liaised with on return to Australia and ensured we were all informed on the claim process and requirements to settle our claim. I would also like to thank Amy, Kerrie and Sarah who all made our communication while still overseas so simple and stress free which was so important given the circumstances we were worried about our son and the fact they made the process so easy took enormous pressure off us. I could not recommend 1Cover more.

My international flight from Sydney to Los Angeles was cancelled after take-off due to a safety issue. The captain advised the aircraft fuel gauge was faulty and did not want to risk continuing the flight over the Pacific Ocean. After returning to Sydney, I was forced to purchase replacement flights at the airport at significant expense because… Read more

the airline's rebooking arrangements were not suitable for my travel plans. I needed to arrive in the USA in time to celebrate Thanksgiving with my family.

Despite the cancellation being completely beyond my control, my travel insurance claim was rejected because the event did not fall within a narrow and specific list of covered triggers under the policy. After progressing the matter through the insurer's internal complaints process and then AFCA, the decision was ultimately upheld based on the policy wording. 1Cover would not even entertain a partial settlement in good faith to resolve the claim. My advice is simple: read the PDS carefully before purchasing any travel insurance policy. Marketing terms such as "Cancellation Cover" included may not provide the protection you expect unless your circumstances fall within specific defined events. I have been a 1Cover Travel Insurance customer for many years, without making a claim, but based on this experience, I will not be purchasing a 1Cover policy again.

When my claim was initiated, I was lying in sickbay part way through a cruise through Nova Scotia. The advice and service offered to my wife was prompt, comforting and reassuring. Distance and time differences proved problematic however these issues were overcome. The communication with my wife in the waiting room outside my ward was warmly… Read more ·  1

received and much appreciated. The assistance through my hospitalisation, convalescence and return to Australia was concise and well organised. Perhaps at little more communication between 1cover medical staff and Airline medical team in relation to the airline's own procedures and duty of care could have made preparations of our return trip a little smoother. A big thank-you to the 1cover representative who phoned and enquired about our wellbeing and my medical condition only a very short time after landing back in Australia. On going communication regarding personal claims and overseas medical expenses were trouble free and supportive. The many claims that were lodged were amalgamated into one claim for settlement. Compilation proved time consuming, as ours was an unusual case of cancellations and interruptions, which required input from many varied organisations and companies within the world of travel. Fred's and his teams' patience was "a virtue". Thanking you for the support. I have travelled internationally many times with this being my first claim due to trip interruption due to personal circumstances. During times of uncertainty and difficulty, it was comforting and reassuring to have a voice of assistance to rely upon. Thank you all at 1cover for your patience and support offered to my wife and myself. Should we venture in the future on another international adventure, 1cover would be for us the logical choice to contact for our travel insurance needs to insure a peace of mind so that we could immerse ourselves and enjoy the sights and experiences of the travel at hand.

Once I provided tbe proper documents my claim was processed within around 3 days. Fred from Technical Claims was very informative, fast responding, and kind. 1Cover has never let me down with great service. Show details

As always, absolutely fantastic! Super easy to get a policy. I had to lodge a rather large claim. And it only took 5 days to process it after I had all my paperwork in. I’ve used 1cover on every single one of my trips and it’s been worth it! Show details

I spoke to Mia this morning regarding a medical condition I was made aware of this morning which I felt may affect my policy. Mia explained what I needed to know and assured me she would add a note to my policy in case I required medical assistance OS. She was very calm! I would suggest that when someone phones and there’s a wait time, you let… Read more ·  1

the caller know. I would have appreciated being informed that I was in a queue and that there were assistants who would take my call. I had no idea if my call would be received or what a reasonable wait time would be . As it was, I didn’t have to wait too long which I appreciated. Regards Deb Cramer

I chose 1Cover on the details on the internet. It seems to give me what I want but there was no human interaction. It is an act of faith which will only be tested if I have to make a claim. Hopefully not. Show details

Although it's easy to get the insurance and I have used 1Cover many times, this time I had to make a claim. The claims process was a terrible experience. I originally supplied all the required paperwork, but then got multiple requests to send it through again. The customer service was like talking to a machine with a week's delay in between. It took over two months to get my claim processed and I will never buy insurance from them again. Show details

We had a really disappointing experience with 1 Cover Travel Insurance. My husband became extremely during the night before our flight to leave Spain from what we thought was food poisoning. We went to the local hospital to get treatment where they gave him fluids and medication to stop the vomiting. We had to change our flights and book an… Read more

extra night's accommodation until he was well enough to travel home. When we tried to claim against our travel insurance we were asked for full medical records due to a gastric band that was mentioned in the medical reports. We felt like we had to go through the third degree and then had the claim rejected after weeks of waiting. I am sure anyone with food poisoning within 12 hours of an international flight would certainly be delaying the flight home, regardless of having a gastric band, however this did not even seem to be a consideration. We did not get a call to discuss before the claim was rejected, apparently because we didn't mention this procedure from 16 years prior it was a technicality that allowed them to reject the claim. Before this claim we had used 1Cover for all our travel insurance for several trips per year over several years. I guess my advice to others is to make sure you remember to mention even the things you don't think are a big deal so they can't find loopholes to get out of paying out. It would have been nice to have the opportunity for a review of this decision. I have lost a lot of faith in travel insurance since this situation, considering we had been loyal customers for such a long time. I don't feel like this claim was fairly dealt with and I don't have confidence that we will be taken care of in future.

I made an error purchasing this Policy today before I realized the 1 Cover Policy had already been purchased by another family member. Taylah was very understanding and said she could cancel the policy immediately and refund the amount paid. I was impressed how quickly Taylah solved my problem. Good work. Thanks Lance Show details

Very easy to navigate through and get exactly what I needed. 1 Cover is great value and gives me peace of mind when travelling overseas. I have been using 1 Cover for years now and am very happy with them. Show details ·  1

I was hospitalised in Japan this year Cellulitus. Quite expensive , ICover were excellent, very helpful and concerned about my health.Had a mass of documents in Japanese, but were all sorted very quickly upon my return. I was repaid the full amount in a swift manner and was extremely grateful that I used this company Show details ·  1

The quote system is easy to use but gets confusing if you can't find the country you intend to travel to. As an example, there are many countries throughout Europe but I was not clear if I just chose Europe. Northern Ireland is another example. Show details

Although I have never made a claim with any travel insurance the purchasing process was so much easier than other platforms and contained everything that I needed to cover. Show details ·  1

Our second time using 1Cover. The process was very simple. We were apprehensive as we are now older and have medical concerns to report. The price range was what I expected after running an AI search. Cheaper than the travel company without reportable medical conditions. Show details ·  1

1 Cover is a great insurance company. It covers a number of medical conditions that others don't. This is very important. There are options for hire cars, cruising etc that can be taken if needed. I haven't found any questionable parts in the small print, and the policy is easy to understand.The process for purchasing online is very quick and… Read more ·  1

easy with the policy offering excellent value for money. I have not made a claim so can't comment on that process. I have now purchased from 1cover three times and will always go to them first in the future for a quote. Highly recommended

I required medical cover and lost tour costs. 1 Cover were efficient, helpful and contactable. My claim has been settled in a very reasonable time frame. Fred assisted me through every step. I have used 1Cover many times for overseas and local. Their online set up portal is easy to use. Show details ·  1

Worth their weight in gold. Seem less process right from the start after an unexpected trip to the ER in the US. They had to do a lot of tests as it was my heart, so the bill was huge. 1 Cover handled everything directly with the hospital. I had used 1 Cover several times before this and I am currently in the US again and would not ever use anyone… Read more ·  1

other than 1 Cover. So refreshing to not have push back from an insurance company. Thank you 1 Cover and thank you Fred.

Tried booking annual multitrip policy. When you try to change excess from $200 to $100, application process starts again from the beginning. No contact phone numbers, but get a delayed email response with incorrect phone contact details. Left call back message. No one calls back. Bought travel insurance policy elsewhere. if you want to change or query any policy issues, go elsewhere. Show details

If I could give 0 stars I would. We had to cancel our overseas trip due to my husband having a stroke. supplied all the details they were after, they have now come back asking for a letter from his GP as the letter from hospital was not enough. and to upload digital documents. as a senior citizen I don't know who do to it and with my husband in intensive care I don't have the brain space to learn so A1 give me my refund and stop dicking around Show details