Best Travel Insurance

This was the first time we had used Southern Cross travel insurance. They gave a very competitive quote with all the things we needed for our holiday… Read more

were covered. The process to complete the application was quick and easy. The PDS was easy to read and reassured me that we would be covered in the event of needing to make a claim. I would recommend Southern Cross Travel Insurance to friends for their next holiday.

Abigail was very pleasant, informative, realistic, cognisant of client concerns and opinions, and factual. Show details

Hi, I recently traveled to Japan and experienced an unfortunate passport mixup on the day of my return flight causing me to miss my flight. Not… Read more

thinking it could be a viable claim due to my lack of attention to detail i paid for my return flight & returned back to Australia. I contacted Insure&Go a couple of days later & it was suggested that i put a claim in. I went online and completed the application where possible as I could only provide the details of the missed & rebooked flight together with a bank transfer receipt of additional flight payment - this was not all the required documentation as i simply didn't have it. To my surprise and absolute joy i was contacted by Shahila Jaafar from Insure&Go and with a couple of back & forth emails over 2 days my claim was approved and the funds were transferred into my account the next day. I've never experienced dealing with such a prompt, professional company such as Insure&Go. Their service was of the highest level and the fact that they waived there required documentation following my explanation was so unexpected but truly appreciated. i'll not travel again either domestically or internationally without taking out one of there great value policies.

The speed and ease to get a quote and purchase the policy is very efficient Show details

Although I have never made a claim with any travel insurance the purchasing process was so much easier than other platforms and contained everything that I needed to cover. Show details

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

The quotation was very affordable and the process clearly defined on the website. The actual website would benefit from some minor enhancements such… Read more

as an explanation as to putting in your current age rather than your age when you intend to travel. This issue was compounded by the fact that when the website said there was an invalid age you were sent back not to the page that your age was entered but to the beginning and you had to start anew. A little frustrating when I was completing the process for a group which meant a lot of inputting sev real times (Im a slow learner!)

I also attempted to compare a multi trip insurance however this appeared not to be so well thought out. No selection of countries and very confusing so I didn't bother. Whether a multi trip insurance was a more efficient way of purchasing insurance I do not know but the process on the website could be improved. E.G. How many trips? Which countries, Total days estimated overseas etc

Apart from this the whole quote and purchase procedure was reasonable and I will certainly be using you again.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

Submitted a claim and haven’t heard anything back not sure don’t know why it takes so long should be looked at straight away especially with… Read more

something so simple as having money lost/stolen which I didn’t notice till i got back onto the cruise we were without $1500 and had no signal on the islands to contact so had to wait till got back unless the service improves might have to use someone else

I Have used Freely a few time but never again I Have used Freely a few time but never had to claim, but I will never use them again. We had our… Read more

Jetstar flight to Japan from Brisbane canceled the night before we were leaving and Jetstar said they can put us on another flight 2 days later, but this would not work for us, so they Jetstar gave me a full refund within 14 days. but I had allready paid for hotel and rental car. It was only $500 I was asking Freely to pay and its now been since the 11th of June and they still are asking for extra things and will not pay.

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so… Read more

happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

Only listing a 1 star as I can’t do zero. This company has been ridiculous to deal with, based on the fact that one flight was delayed therefore… Read more

causing us to miss our connecting flight. Lodged a claim and was asked to get written confirmation from all airlines and information that had already been provided. Never again

Hi Imran I thought that having travel insurance was supposed to be beneficial to the customer. You, being a travel insurer should be able to access this information through the appropriate channels. I have already supplied you with my original travel itinerary. I have not received any compensation from Batik nor Rex, and also not from you. To say I am highly unsatisfied with your company would be a gross understatement Kind regards

Had to put in a delayed luggage claim as our daughter’s luggage didn’t make it on to her final connecting flight. She didn’t get her luggage till… Read more

five days later so had to buy cosmetics, shoes, underwear, swimwear etc amounting to about $500 and Cover-More pleasingly covered it all. It was reasonably easy to make the claim online, as long as you have photos of all receipts and it was quick and easy to set up a policy online. We’ve used Cover-more for many years for lots of overseas trips but this may have been the first time we’ve had to make a claim and it has worked so I recommend.

Easy to navigate through the site and select only what I wanted to be insured for at a good price. Let's hope that I don't have to use it. Show details

I had to be shifted from call person to call person until "someone" found a person in travel to take my call. It made me feel that you did not want… Read more

my business. The woman who sold me the policy then, did not transcribe my email address properly, and I then spent 2 hours chasing up a copy of the policy to peruse. Not very profesional!

I am happy with the coverage promised for the price I paid. Hopefully making a claim will not be necessary. Show details

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Terrible experience, avoid this travel insurance company at all cost! My daughter became unwell in Japan and required ambulance transport and… Read more

hospital care and was too unwell to return home for over a week. RACV travel insurance (Tokio Marine) provided little to no support to her during this challenging time, despite multiple phone calls to them. She was ignored, brushed off to their “local office” (which we believe was imaginary). She was left scared, sick and alone and unable to get medical clearance without jumping through paperwork hoops, which was a requirement of the company in order for her to get a flight organised by them. Once home, She lodged a claim for expenses straight away which once again required a stupid amount of paperwork, and after a month they got back to her requiring even more paperwork. Another month and a half later and many phone calls to them and part of her claim was approved. It has been now three months since she returned home and still no payout.

My suitcase was broken during my trip to New Zealand. It was in perfect condition when I went and came off the carousell scuffed and dirty with a… Read more

broken extending handle. This was an expensive suitcase a replacement was in excess of AU$600. Budget Direct said it was cleary used due to it's current appearance (it looked like it had fallen off the baggage cart between the plance and the terminal or terminal to aircraft). THey then said their refund was minus 60% depreciation and because I had no receipt for the case they refused to accept my word or photographs that it was a Samsonite case. I have challenged to AU$40 they offered me and am now mounting a campaign to stoip them getting their 5 star insurance rating because of very poor service. You are wasting your money insuring with them. They are cheap and so is the service you get when you use them BEWARE

Do not buy as they will not cover. I had booked my family trip to Turkey and Greece with a stopover in KL. On my way back from Greece i had a… Read more

terrible migraine and at KL airport i had to book hotel and rest and missed my onward flight. And when i felt better i booked a later flight. When i submitted a cliam RAC refused saying i should have a medical certificate. I was unable to stand all i needed is proper sleep and i had my meds too. But they wanted me to search up a doctor and go get a certificate. I don’t think anyone should buy their travel insurance. I am a travel agent by profession and i highly recommend at using The passport card travel insurance. Be careful who you choose as your travel insurance provider many are like RAC you have insurance but they will not covet. They look for loop holes to get out of it. All they care about is taking your money from you on the name of oh you are covered but actually you are not.

Getting cover for my sister to visit was so simple, and I could actually talk to them... even though I realised I knew the answer before my call was answered. Show details

Ian was very helpful and patient answering all my questions. Quick at returning my calls and was very competitive with pricing. Pleased they included cruising at no cost. Show details

Profiteering from coronavirus – Suresave have in effect have a cancelled policy - by them through the pandemic clause and then through government action they are no risk of a claim… Read more

of any sort. Yet their position is that they should not refund premium even though they are offering no cover and are at no risk. Here is my conversation....

Why would it only be about cooling off period? You have no insured risk due to epidemic catch all clause. I can’t cancel due to other reasons as cruise is not on. I can’t get sick on cruise as it is not on. I can’t have travel problems as we can’t travel I can’t lose any luggage as we can’t travel.

For you to be able to keep premium, when you are accepting no risk ....would seem to be at best unconscionable conduct.

I will advise the ACCC etc of your starting position. Ours will not be only case.

Neil

On Mar 23, 2020, at 10:17 AM, "info@suresave.com.au" <info@suresave.com.au> wrote:

WN logo Hi Neil,

Thanks for contacting us at SureSave! My name is Xxxx. and I am part of the customer service team.

We’re sorry that your travel plans have been cancelled and understand you now wish to cancel your travel insurance policy. We have to check whether your policy is within cooling-off period and eligible for refund.

If you have any further questions please do not hesitate to contact us.

Kind regards

Assistants were rude and determined $100 "fair" compensation for $800 worth of damage. Show details

Medibank Travel Insurance was easy to set up and to make a claim. They also were very good at giving me feedback on my claim. I've used this Travel Insurance about five times now. Show details

Bill was enthusiastic about our trip. Sympathetic regarding recent hospitalisation. Joked with us about our dollar going a long way. Show details

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups.… Read more

They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs.

Well priced policy. Had to make our first travel claim ever for medical reasons and the service was excellent. I put the claim in that night and by lunch the next day I had an email it was all approved! Highly recommended. Show details

Easy to navigate and a fair price and worth it Show details

World Nomads insurance is terrible when a real issue arises. I am currently travelling and last leg is on 25th December to Cambodia. After multiple… Read more

emails, they cannot let me know if the area I plan to travel to will be covered. It’s in the “yellow” zone, not the “red” zone and therefore not officially a no travel area, but also not safe. My policy covers chance to flight if something arises, but they cannot confirm if they will cover costs if I amend flight to go home instead and avoid Cambodia, as I’m flying in to a “yellow” zone. No clarity, their advice to me is to do what I think is best and then they might or might not refund flights and if I do go I might or might not be covered!