Fast Cover Travel Insurance

Placed claim for damaged phone during holidays. Customer representative asked for every conceivable document- travel itinerary, evidence of flight bookings, photos of damage, original receipt of phone purchase, damage report from certified repairer. They went through every single detail and identified that the phone type was not listed correctly… Read more

on damage report, necessitating getting another. Each stage took at least a week often longer to reply. Whole process took 12 weeks to finally settle claim. Clearly they wanted to refuse claim and used every angle to do so. Have finally gotten positive resolution. Tone of emails was often unpleasant. Don’t use this company.

Travel insurance for Seniors – Everything about the policy is explained well and it was easy to complete. Show details ·  1

Easy to use and good value. Good coverage on policy and well explained Show details ·  1

Took out a fast cover insurance for a cruise last August and would you believe became ill and received an account from the cruise line for almost $3000 for using their services for less than 5 hours.Fast cover requested extra information and were… Read more ·  1

more than helpful during the process and paid the over priced account.yes they are excellent and would say use them.

Absolutely the worst insurance company I have ever dealt with. I have been fighting with Fast Cover for over two months just to get my travel insurance medical claim processed. Every time I sent them exactly what they asked for, they came back asking for more documents. It never ended. It honestly felt like they were dragging the process out… Read more

instead of trying to help.

What really crossed the line was when they wanted me to sign forms giving them access to extremely personal information, including my medical records, hotel stays and other private details through overseas organisations that I had never even heard of. There was no way I was comfortable signing away that much of my privacy.

Instead of treating customers fairly when they need help the most, I felt like I was constantly being put through hoops and pressured to hand over more and more information. My experience has left me with zero trust in this company.

I've had enough. I'm now taking this matter to court and lodging a formal complaint with AFCA because I believe the way my claim has been handled has been completely unacceptable.

If you're thinking about buying insurance from Fast Cover, I strongly suggest reading the claims process very carefully before making your decision. I certainly wish I had.

Never again.

I cannot speak highly enough of Fast Cover as a travel insurer. Firstly, the process for establishing the Fast Cover Domestic Plus policy was incredibly easy to understand and complete. The customer experience was the easiest of any insurance website I have used. Secondly, their approach to my claim was fast, well communicated and most… Read more ·  1

importantly they did not make and already stressful situation worse by requesting onerous amounts of information, like most insurance do!

I had natural disaster claim from my family’s holiday in the Whitsundays over January 2026. We were inundated with cyclonic rain and wind and decided to leave the island for safety. There were some complicated aspects to my claim and Fast Cover were very understanding of my position. They treated me like a customer. Not an imposition.

Upon my return I lodged a claim for loss and immediately I knew this was going to be straight forward, no nonsense resolution.

There was constant contact form the loss assessor, updates on the claim (which was resolved in days, not weeks) and once the detailed assessment letter arrived in my inbox and settlement was agreed, the money was in my account the next day.

It was a seamless and fair experience. I will be using them next time.

The service and attention to detail provided by your company as a result of my accident and subsequent hospitalisation in a foreign country, including medically assisted flights home to Australia were second to none. Your people who handled my case and dealt mainly with my son, who was travelling with me, could not have been more helpful. The… Read more ·  1

immediate and prompt responses to our queries and follow up on all things to do with the hospital and medical costs, as well as the organising of the medically assisted flights, were courteous, respectful, succinct and detailed, to the point where we knew exactly where we stood and what was being provided to us at all times. I cannot thank your organisation enough for your excellent service and fulfilling everything that was expected of you in the policy as stated. In an era where insurance companies are bearing the wrath of consumers for not delivering on what is stated in their policies, or are finding ‘loopholes’ to not payout on those policies, your company’s response to our queries and where we stood was exemplary. I have no hesitation in recommending your company and its’ services to anyone wishing to cover their future travel requirements. I remain available at any time to discuss further should you wish. Kindest Regards, Ross Bowden

This was the first time I bought Travel Insurance from Fast Cover Travel Insurance. Being a healthy traveller, and because my trip was only for one week, I chose only a Basic Cover. It was good value. Show details ·  1

I was unable to pay via PayPal. After clicking on it, I was not re-directed to PayPal payment. After numerous attempts, I was forced to enter credit card details & pay with Visa. Show details

Again have signed up with fast cover. Happy with the sign up experience very easy and simple process. So far we have not been required to claim however have use fast cover for all our trips since first sign up and luckily have had no need for any insurance claims which means my family had a wonderful holiday but return to fast cover based on reviews suggesting if we should have a problem this cover is best in market. Show details ·  1

Awful experience with Fast Cover. I travelled to South America and had to urgently return to Australia after my mum required emergency life-threatening surgery. It has now been over three months since my first contact regarding the claim and I still have not received a proper outcome. The communication and handling of the situation has been… Read more

extremely disappointing during what was already a very stressful and emotional time. After losing around $8,000 due to the interrupted trip, they have only offered $1,700 back. I would not recommend based on my experience.

CORPORATE CRUELTY: Being Bullied by Fast Cover and Lloyd’s During Our Family’s Darkest Days. Our family is struggling to deal with my son’s brain tumour diagnosis, and to have an Australian company like Fast Cover behave this way is beyond words. We are mentally exhausted, and their lack of compassion is pushing us even further into depression… Read more

while we try to understand how this happened to us. It is life-shattering enough without being treated like a criminal by an insurer.

The doctor has already filled out their forms and explicitly noted that this was an incidental find. My son saw this doctor for the first time on 10 January regarding stomach issues and didn't return until the 21st when the headaches started and the tumour was found. There were no visits in between, there is literally nothing to give them--yet Fast Cover is demanding "notes" for those missing days just to stall a $24,900 payout. To even imply that a father would lie about his son having a tumour is sick and disgusting. Because we have absolutely nothing to hide and dozens of family and friends to back up every fact of this ordeal, we will not be bullied by the "Lukes" of the world, Fast Cover, or Lloyd’s. I would give everything I own to make this go away, but I refuse to let these people abuse our family for profit while we are suffering.

We complained to the underwriters, Lloyd’s, but they are just as bad. These are global giants who hide behind meaningless, "humane" words while they bankroll a broken system that they know cannot hold them accountable. They are big on promises, but they allow this conduct to continue because they know they have the money and power to crush the average consumer. You must check who the underwriters are before you buy and avoid these people at all costs.

Stay far away from Fast Cover. Do not be fooled by their cheaper prices or marketing; they are cheap for a reason-they simply do not pay when a significant claim is made. My advice is to pay more with a reputable insurer for actual peace of mind. It defies logic how these people are allowed to get away with this without any recourse or penalty. It is a broken system that needs to change. No one is exempt from these life-changing events, and dealing with this is hard enough without this kind of abuse. Once my son is healthy, I will do my absolute best to expose these people for exactly what they are. No other family should ever have to endure this during their darkest moments.

And yet again....you're insured until you go to claim! Buyer Beware of ALL the loop holes that allow this Insurance company to get your money for the policy until, such time, that you wish to make a claim! Never Again! Show details

Fantastic experience and exceptional service from Jazmin. What a breath of fresh air! In a sea of confusion and wasted time, Jazmin made the entire process feel simple and stress-free. She was professional, knowledgeable, patient, and genuinely cared about helping me. Their website was also the easiest to navigate compared to others in the market,… Read more ·  1

making the whole experience seamless from start to finish. I couldn't have asked for better service and would highly recommend Jazmin and the team.

seems like a good policy with many options and a comprehensive motorcycle cover, which is important if you want to ride a bike or scooter overseas (especially in Indonesia (Bali/Lombok). Show details ·  1

We had a small medical claim with the medical centre at Changi airport. The claim was settled quickly and efficiently. Even though it was small it inspires confidence in the product. Show details ·  1

I have booked travel insurance for my daughter’s first trip overseas with her friend. Abegail has assisted me all the way through from finding the right insurance, answering all my questions and ensuring I have peace of mind while my daughter has an amazing time. Abegail has responded quickly to all my questions and offered some light heartedness… Read more ·  1

along the way knowing I’m anxious about my daughter going. I hope my daughter doesn’t have to use the insurance but if she does I feel reassured that she will be provided with excellent help if everyone is like Abegail! Thank you

This is my second policy with Fast Cover. As yet we have not travelled so do not know how Fast Cover actioned any claims. I was assisted with the completion of my second policy by a staff member from Fast Cover the process went well as the staff member completed everything online verifing the details in a quick and acurate maner. I was 100% happy with the outcome. Show details ·  1

Hans was absolutely wonderful to deal with. He went out of his way to help me with my travel insurance. I was going to get another quote but didn't bother as the service was excellent. Can highly recommend Hans for all your travel needs Show details ·  1

I chose Fast Cover for my upcoming cruise. The cruise is up the Australian east coast. Fast Cover gave me the option of having international cover which I need to have for medical and cancellation. The online application process was very easy to follow and when I did have a question the lady at Fast Cover was very helpful with answering my… Read more ·  1

questions, she also assisted me with completing the payment while i was on the phone. I have done a lot of research and quotes for travel insurance Fast Cover stood out for its ease of application, customer service and competitive pricing. I haven't had to make a claim so I am not able to comment or review that process. Fingers crossed I don't need to but I feel better and will enjoy my trip more knowing I am covered.

Your consultant was knowledgeable and professional. The explanations were succinct and easy to understand. I feel the policy was good value and your company was recommended to me by the friend I am travelling with as I have not used your company before. Show details ·  1

The website was easy to use and I liked the competitive pricing it provided. I was also able to advise of my pre-existing conditions and what I liked most was that I had the option of deciding whether to have these conditions covered or have a policy noting the conditions but not covering them. Show details ·  1

Best experience I’ve had purchasing travel insurance. Was so quick and straightforward. All the disclaimers are in clear language and medical questions weren’t too invasive either. Show details ·  1

I dealt with Hans in customer service and he was fantastic in arranging the right pricing, refund percentage and feedback. There were changes to an existing policy and Fast Cover management responded straight away with a good result. Couldn’t have been better. Building loyalty with existing customers seems to be a thing of the past, but this has been a great exception. Show details ·  1