3,946 reviews
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AI reviews summary
Pros
Cons
Verdict
Tick Travel Insurance is generally well-received for its competitive pricing, user-friendly online platform, and straightforward policy purchase process. Many customers appreciate the clear layout of coverage options and helpful phone support when setting up or modifying their policies. However, experiences with the claims process are mixed, with some policyholders noting challenges regarding specific exclusions and prolonged communication during payouts.
Pretty happy with the policy I chose was easy to sort and set up would be happy to stay with tick all the time especially if they offered a discount as that is usually how I choose my travel insurance Show details
I originally chose the wrong insurance but after speaking to someone on the phone, who was incredibly helpful managed to swap or over to the correct service. Love this company, had many dealings with them and all positive, even when my mum fell in Sri Lanka and shattered her leg, they airlifted her home and were great to deal with then. Won't go any where else fir travel insurance. Show details
Reviews with attachments
Easy accessable fair travel cover that gives peace of mind Show details · 1
Hudge comfort to know you're covered for unexpected surprises , when being away from home. Show details
Good value for the length of the trip. The information is set out clearly to make the informed choices required. Show details
Easy process to follow to select the plan I needed. No issues with the process at all. Show details
- +1
Great service, value and easy to pick . 3 reasons why you should travel with TICK!! Show details
I did not have to use the insurance as my trip went very smoothly. Signing up was easy. Show details
very easy to use it explains what is available and cost is very good compared to others. I used the compare the market .com Show details
Ive travelled alot and looked through alot of different policies. Ive found tick the best value and very easy to deal with. I will continue using tick for my travel insurance Show details
- +1
Great value for money . I didn’t need to claim but I’m sure if I did Tick would be there . I have booked another 2 trips for 2026 and have booked Tick Travel Insurance for both of these trips. Show details
Hello fellow Australians, A big warning for your travels. I travelled from Brisbane to Bali with Batik Air, then onward to India. I purchased travel insurance from Tick Travel Insurance. Due to Batik Air delaying my flight from Brisbane by more than 5 hours, I missed my connecting flight from Bali to India. As a result, I had to stay overnight… Read more
in Bali and purchase a new ticket to India with a different airline at my own expense.
I submitted a claim to Tick Travel Insurance for these costs, but they refused the claim, stating that the flight delay did not meet their requirement of a 12-hour delay.
This condition was not clearly highlighted at the time of purchase. The insurance was paid for, and only afterward was a disclosure statement sent with the invoice. Had I known about this 12-hour delay requirement beforehand, I would not have purchased this insurance.
In my view, this is misleading to consumers. Please be very careful and read all the fine print before purchasing travel insurance from Tick Travel.
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Latest follow-ups
Whilst the wrong name was on the policy it was quickly resolved and the correct policy was forwarded to me. Easy to determine exactly which was required . Show details
Follow-up · Had a few more policies since the first one and very happy with how easy it was to not only choose the right policy but a good price. Can't comment on claiming under the policy, but that's a good thing, right.
well priced and covers our requirements for this trip and will contact you for future travel Show details
Follow-up · Did not require their assistance this trip but nice to know they were there if needed
Great insurance company to deal with and fantastic prices compared to other Insurance Companies. Highly recommended Show details · 1
Follow-up · The process for cancellation was very straight forward. We had to provide medical evidence and our refund was given within a week. We were very satisfied with Ticks process and have purchased our insurance with tick for our next holiday
Positive reviews
I would never travel without insuring myself with Tick. Unfortunately I had to use my Tick insurance on a previous holiday. I had a life-changing disaster on snow (resulting in permanent disability) and Tick was there for me every step of the way home, from heli-rescue (I insured myself for on-piste snow sports) to surgery and hospitalisation, and… Read more
upgrade of flights home. I am now on my first trip overseas and have taken out the appropriate level of insurance for my activities. I completely recommend, and will always remain loyal to Tick. Proven performance.
The site is very easy to negotiate, plans are very clear so it’s easy to work out which is the plan that suits us the best, the cost is very reasonable especially in comparison to other companies, the questions for the health assessments (we have health issues) were very clear and straight forward. The process was so quick too. This is the second… Read more
time we’ve used Tick because they’re so efficient and claiming was very easy and fast the first time we used them when we had a medical issue. I highly recommend them.
I have used Tick Travel a few times always found the website easy to access, use, understand. On occasions I have sent them an email asking a question, they have been prompt with their response and clear. Can highly recommend them. Show details
Negative reviews
Easy to take out the insurance. Unfortunately we had to cut our 6 week trip short (after 15 days of being away) and come back for our daughter who broke both legs and was wheelchair bound. As soon as we found out we called Tick insurance and the customer service person told us to go ahead and pay for our flights home and we would get reimbursed… Read more
upon arrival in Australia. We had not booked anything ahead for the rest of the 4 weeks so the claim was pretty straight forward. Train fares to the nearest capital city and then air fares from Europe to Sydney. Claim was put thru asap and accepted and a claim manager assigned to me. The claim manager ask me to provide the same documents I had provided with the initial claim. I provided them again. Then radio silence. Upon following up I was assigned another claims manager who asked me to provide the same documents again. I did this further 3 times with new claims managers. It took a few stern emails and a lawyer's opinion to get them to honour the claim. Overall it took over 3 months to get our money back. Meanwhile i was paying interest on the extra amount i had to put on the credit card to get back home asap.
Went away on a holiday in December, had an accident with my hire car. Sent through all the necessary documents straight away as requested. Took six months to get a payout from them with about 15 calls in between and countless headaches. They don’t really care. It took them forever and there was absolutely no responsibility on their behalf. Do not recommend using this insurance at all. Show details
Tick insurance is not legit. Don't trust reviews here. They are a total con and they offer no "unlimited"policy. I was st^pid and gullible enough to… Read more
trust fake reviews here of people who never made a claim. Some maybe offered rewards to write fake positive reviews or maybe employees. When I fell sick abroad, they didn't contact me. I paid money to hospital and return ticket and when I returned to Australia, they told me "you did not proof of travel" and I had given them tickets, copies of visas, transit hotel in Singapore and its in public record the Abu Dhabi Air space was closed on 3/03/2026, yet they paid nothing. I got abused and bullied for filling a claim and may have to go to court. Would be good for class action by others who got injured
Follow-up · I suffered from Malaria and Vertigo. A practicing doctor overseas certified the medical report(the document on Tick Insurance website) and gave me treatment for vertigo. I was also treated from malaria and paid-given Tick Insurance absconded when I filed claim and never contacted me when overseas, other than to acknowledge I had filed the claim. A… Read more
Follow-up · Do not buy this "insurance." They have not contacted me or done anything. A rip off scam
Hi Luke, I’m sorry to hear about your… Read more (+3 replies)
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Recent reviews
The online purchase of this product was quick and easy. I'm a regular traveler and know what I want, Trusted brand, good review, reasonable and competitive pricing, and easy to navigate online product offers Show details
Very easy online process. Cover and options were better than all the other travel insurance companies I had looked at. Received travel insurance documents within minutes of purchasing. Definitely recommend. Show details
Easy to sign up for travel insurance, have purchased insurance with Tick multiple times and they always come out best value for money. Good peace of mind knowing you are covered Show details
I had originally booked a China trip, which was cancelled on me.. so I spoke to tick, who were very accommodating. He cancelled the china policy, refunded it, and took out a new policy for my replacement adventure.. Show details
This policy was well priced and easy to set up. We haven't travelled overseas for a very long time and were unsure who to booked with, but this company is always used by our friends who travel regularly. Even though we are both over 70 we weren't penalised by unrealistic demands and premiums. Hopefully we won't need to claim when we travel in October. Show details
policy was easy to purchase and well priced. Web site was easy to use and policy provided the cover I required without having to purchase cover for items not in the standard policy.. Show details · 1
Great experience with Tick Travel Insurance. My medical claim was approved and paid successfully. The approval process took a little longer than I expected, but the claim was handled professionally and the outcome was positive. I'm happy with the service and would use them again. Show details · 1
Have previously used Tick and was very happy with the response when my husband had to attend Emergency Hospital care in Germany. I also love the fact that my Coeliac Disease does not attract any extra fees - very grateful! Show details · 1
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Hi Nick, I’m sorry to hear about your… Read more