4,058 reviews
AI reviews summary
Pros
Cons
Verdict
Feedback regarding Absolute Domestics is mixed, reflecting a wide variance in experiences depending on the assigned cleaner and location. While many customers praise individual staff members for their thoroughness, professionalism, and reliability, a distinct group of users highlights frustrations related to inconsistent attendance, communication hurdles, and variable service quality. Overall sentiment ranges from high satisfaction with regular long-term cleaners to significant disappointment with administrative follow-up and scheduling dependability.
My cleaner cleaned and maintained my home in an absolutely beautiful pristine condition over the some years years she came and did her weekly cleaning. She used her own initiative and went over and above the normal weekly routine tasks. She took total ownership of her duties and her quality of work, dedication and care was always superb. She was… Read more
loyal and very reliable. My circumstances have now changed and I no longer have the need for a regular weekly cleaner so sadly her job came to an end. If ever the need arises in the future and I need a cleaner again I would have her back in a heart beat. I wish her all the best with securing replacement jobs and every success for the future.
We had prompt and good service. Especially our last pair of husband-wife cleaners, Engelina and Mark, were outstanding. They were helpful and took initiatives at all times. We are very happy with them. Show reply
The cleaner booked for 12:30, and arrived at 10am to inspect the property to be cleaned. Promised she would be back at 12:30. Company called at 12:30 saying the cleaner has cancelled the contract saying I yelled at her?? I was crying trying to figure out if she was going to clean my house today. She could have said no we wont be back today.. and I would have booked someone else!!
Reviews with attachments
I work for Absolute Domestics who have provided me with work that makes me happy. They find the clients for me and now I have a full roster. Communication and support is fantastic and I love how the app works where I can pick and choose jobs. Thank you for the opportunity to enjoy my work. Show reply
I have been using this cleaning service (Clean Homes) on a regular weekly basis to support my brother, who has a disability. Previously, we had a regular cleaner who was consistent, tidy, and carried out thorough, spotless cleaning, which we were very satisfied with. Recently, the regular cleaner was replaced with a new cleaner. Unfortunately,… Read more
the quality of the recent clean did not meet the standard we were used to. The bed sheets were not properly fitted, and there was visible dust and debris remaining on the floors and around furniture, despite being advised that vacuuming and mopping had been completed. Photos were taken to document this.
I also noticed that the cleaner appeared unfamiliar with using common household cleaning tools, such as a Dyson V8 vacuum and mopping with a microfiber cloth. These are fairly standard cleaning tools, so this was a concern. During the visit, the cleaner mentioned that she is a student and only works a few hours a week, which gave me the impression that a less experienced cleaner may have been assigned to this booking.
Based on this experience, this cleaner may not be the right fit for our needs. I'm exploring other companies/recommendations.
We're so sorry to hear you had a bad… Read more
I did not realise initially that you the client need to supply absolutely everything yourself. All equipment. All cleaning products. I don't think that was made clear. I was also quoted $113 for 3 hours in writing by the area coordinator but charged $130 by the actual cleaner. The first couple of times she came, I was at work. The clean seemed to… Read more
have been done well. The beds were made which I liked as a lot of cleaners don't do that. However communication with the cleaner was not the best. After the 2nd clean, I found 2 old towels saturated and filthy in the laundry sink. I thought oh maybe she thought they were rags and used them to clean with. On about the 3rd time she came, it just happened that I was not at work. I did go out just before she started though so as not to be in her way and then returned about an hour and 45 minutes later to find her gone. When I went inside the house, the kitchen floor had clearly not been touched. I took a photo and sent it to both the cleaner and the area coordinator. I also questioned the time spent as I'm sure she would have charged me the $130 if I didnt. In addition to this I found good towels in the laundry sink, not old ones that could be mistaken for rags, saturated and filthy. In response to my query about the kitchen floor she said "You don't even have a proper mop!" I asked her what kind of mop I should have and suggested I could try and get one before the next clean. Clearly not wanting to discuss anything she just replied with "Just pay me $100." The area coordinator did not respond to my complaint. I would not use this company again.
Thank you so much for your feedback. If you… Read more
- +2
can’t even begin to describe how much stress this company has put me through and continues to put me through. Had a week to clean a 2 bedroom flat. Paid $260 the first time, but wasn’t clean, went back and cleaned ourselves a bit, asked for the problems to be rectified, paid another $260, still not clean. Had to give the keys back and paid $600… Read more
more to get an actual cleaner after the owners spent all day trying to clean what still wasn’t clean. After giving feedback about how disappointed and distressed I was their response was to call me and lecture me about a “miscommunication” before even looking at the photos of the place that had had been “cleaned” twice and was still not clean. Several cupboards weren’t even looked in and there was still skirtings, floors and windows that hadn’t even been touched. I don’t even understand how he managed to make it dirtier, but did and we’re still paying the price. I know I often get taken advantage of because of my disability but this just broke me and it’s still not over
Hi Elysia, We’re very sorry to hear how… Read more (+3 replies)
Never use this company. We paid for the premium service (4 hours) to clean our new home, 4 days prior to moving in. We checked what needed to be cleaned of the vacant home at the presettlement inspection the day prior to the clean. We requested the small kitchen and bathroom have thorough cleans, including inside the cupboards so that we could… Read more
move straight in. We even said don’t worry about the floors.
We’re not actually sure what the cleaner did other than dust the inside of the cupboards. I sent videos of the condition of the home and the 20 seconds it took to scrub the cupboard interior with a cleaning wipe. The kitchen is relatively new and It’s not hard work but I have a toddler and baby and no help so this was the one thing we needed done.
Absolute domestics said that as we did not send through a video within 48 hours they will not guarantee the work, they also confirmed they do not themselves guarantee the work, they ask the cleaner to, and they can of course refuse. I sent a polite email about these issues and after no resolution went to use the feedback/review link, only to find it had been disabled. . .
Do yourself a favour and hire any other company or cleaner.
I'm sorry to hear that your clean did not meet… Read more (+2 replies)
- +7
Mirrors were left smudged, bathrooms not vacuumed or mopped shower screens and toilets not cleaned. Obviously they do not vet or train cleaners.
Hi Brian Thank you for taking the time to… Read more (+3 replies)
Latest follow-ups
Daniela is doing a weekly clean for my household. We are currently going through an exceptionally difficult time in our lives and having Daniela come in each week and not just clean, but really take care of our house is just fantastic. Her cleaning… Read more · 1
is more than just a basic once-over to make everything hygienic, it's also careful and full of really thoughtful attention to detail. She's also kind and patient with our very curious kitten! I'm so appreciative of how work and her care.
Follow-up · Daniela continues to do a superb job in our weekly clean. She is kind, considerate and thoroughly efficient in providing a great clean each week.
- +3
Absolutely terrible. They have no direct phone number which is a huge warning sign. There phone number that is advertised is his for an Answering service, you aren’t able to speak directly to a person. Please beware of this agency. False advertising… Read more
and made me pay up front for a general house clean but the cleaner didn’t actually do the clean. They refused to refund and won’t honour their guarantee on their site. The photos and videos attached are only a handful of what I have. Please contact me for more information.
Follow-up · They advertise that they have a guarantee but don’t honour it. It is very hard to reschedule as their cleaners are mostly backpackers who are house sitting. They use their host’s cleaning products and equipment without permission to clean houses for money.
Hi Jo Thank you for the feedback. Could you… Read more (+1 reply)
I was very happy with Katrina who cleaned over and above what was needed. She cleaned my house twice and then I was told she won't be cleaning for me anymore. Another cleaner contacted me and said he was too busy to clean and that he would contact me in the New Year. Not happy about this. Show 3 replies
Follow-up · Still waiting for AD to organise a cleaner. I've tried other compamies without success. I'm still searching. No New Years plan. Still waiting for them to get in touch with me. Don't know why Katrina left. I was never told.
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Positive reviews
Cleaners vary a lot in their attention to detail but generally are good. Company will allocate another cleaner if you are not satisfied with clean. Price is comparable. Show reply
Hi there, Mr.Hiren Patel came to my house and he cleaned very well in two hours he done his job and I am very happy and fully satishfied with his work. Also he done clamly work without any arrgument so, I must recomeded Hiren. Show reply
Initially we had Bindee then Ori for the rest of the time. My flatmate and I were very happy with both of them, they were always on time, always pleasant and always had their own equipment. It is only due to our work commitments that we cancelled and nothing to do with them. Show reply
Negative reviews
I don’t love the way this company operates their business. The company is based in Queensland, they reach out to say your cleaner will be in touch, you don’t hear from the cleaner, the company then try and call you over 24-48 hours later, if you miss the call, you can’t communicate via text, if you call, then you only get to leave a message and… Read more
the cycle continues. It’s frustrating.
The service use your tools and products, which is fine, but leave it to you to maintain your tools, and you’re not aware if your vacuum is clogged as the staff are not familiar with your cleaning implements.
Trying to find a cleaner is hard, so I make do. I’m not loving the back end support though.
Hi Jenny, Thank you for taking the time to… Read more
I am assigned a different cleaner almost every time and am repeatedly told that cleaners choose their own rosters. This means I have to continually explain my requirements, and just as a cleaner becomes familiar with the job, they move on. As a paying customer, I expect a reliable and consistent service. It is frustrating that there appears to be… Read more
no solution from the agency, leaving customers at the mercy of cleaners’ availability. Very dissatisfied waiting Indefinitely.
Thank you for sharing your feedback, Bharti.… Read more
To date only 2 of the cleaners provided were experienced cleaners. The rest were not suited for the job. Some who came to see the unit did not return as obviously they were incapable & not real cleaners.
Thank you for your feedback. We are sorry to… Read more
Recent reviews
Sarah was a good cleaner. It was nice coming home and not having to do all the basic stuff like bathrooms, kitchen and floors each week. It saved me time and could focus on doing other things. She was always lovely to deal with. I have now moved house to different area, so I will need to find a local one. Show reply
Mandy is excellent. She is a great person, extremely hard working and conscientious. I have been completely happy with her help. I'm sorry that my situation has changed. Show reply
Angela and Robin expertly cleaned our home professionally and thoroughly on a fortnighly basis for the last couple of years. They were trustworthy, reliable and friendly. I have no hesitation in recommending them. Show reply
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It took a while to find a cleaner but once they found me a cleaner from there is was excellent. Every fortnight team of 2 would come and clean very thoroughly. They were polite and the price was very reasonable. Show reply
As a regular fortnightly cleaner, Cassandra did an excellent job every single time. Professional, efficient, accomodating for our special requests or time changes - you can't wish for more. Thank you, Cassandra. Show reply
Amazing! The whole Absolute Domestics team made the process so easy from start to finish. Naba is a fantastic cleaner and always did a brilliant job. Highly recommend! Show reply
It was with regret that we had to give up our cleaner, through absolutely no fault of his. If he is a reflection of the standard of cleaner this business offers, then I totally recommend them. He was thorough and very professional. I'm just so sorry I couldn't keep up this cleaning service Show reply
Everything was ok, cleaning was good and Jordan is a nice and very hard working girl, but my daughter has arrived from Europe and will stay with us for sometime to help, because my husband and me have health issues. Show reply
Cindy , the cleaner that Absolute domestics provided us with, was an excellent cleaner, extremely hard working and thorough . We were extremely happy with the cleaning she did for us. Show reply
Unfortunately the glass and mirrors were really streaky so I had to re-do them but I hadn't provided the cleaner with her preferred window cleaner. However, I dont use windex and managed to get a streak-free clean when I did it. The floors and surfaces in general were well cleaned. Show reply
Naz is an amazing cleaner! She is thorough, reliable, hardworking, and has incredible attention to detail. Every clean is done to a very high standard, and our home always looks spotless. By far the best cleaner we have ever had. She is professional, friendly, and takes great pride in her work. I highly recommend Naz to anyone looking for an excellent cleaner. Show reply
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Hi, We're sorry to hear you were disappointed… Read more