Family Clean

I have been using Family Clean for many years and have been very happy with the cleaners that they have sent to my home. Currently Akemy is looking after our home and we are really happy with her work. She communicates very well and is extremely reliable. Would happily recommend.

These guys are just as professional as they claim to be. Will use them again and recommend them highly. Show reply

I’ve been working with Family Clean for around nine months now, and as a single mum of three teenagers, it has honestly been such a great fit for my life. The flexibility is amazing, and being paid directly after completing a job makes such a difference. As a single parent, knowing that I can work and receive the money straight away is something… Read more ·  1

I genuinely appreciate.

But what I love most is the people. I’ve been incredibly lucky with my clients! They are lovely, local, and over time we’ve built genuine connections. I actually enjoy waking up and going to work, which says a lot.

The Family Clean team has also been incredibly kind, supportive, generous and attentive from the beginning. Whenever I contact them, the communication feels warm and personal, never like I’m just another cleaner on a system.

In a world where so much has become automated and impersonal, Family Clean still feels very person-to-person. There is genuine care behind the business.

I feel very grateful and proud to be part of it. I suppose that’s why the name Family Clean fits so perfectly ❤️

We’ve been using Family Clean for a few months now and would confidently recommend them to anyone seeking reliable, high-quality home assistance. After a few early hiccups in finding the right match, we were paired with Astrid, and from day one, she has been outstanding. Her commitment to open, honest communication makes everything easy and… Read more ·  1

stress-free. It’s exactly the kind of working relationship we’d been hoping for, and one we’d struggled to find with other services (yes, the ones you’ve tried and have found just don’t quite meet the mark).

What we value most is the mutual trust and respect. If we ever need something, we know we can reach out to Astrid without hesitation, and she feels equally comfortable doing the same with us. That sense of partnership is rare, and we’re genuinely grateful for the care and attention she puts into helping us maintain our home.

Family Clean is slightly more expensive than other services, but the quality and reliability we receive from Astrid and the broader team more than justify the cost. Astrid has never cut a session short, in fact, she has often stayed beyond the scheduled time to finish tasks. She frequently takes initiative, assisting with jobs before we’ve even thought to ask or offering help when she sees a need.

These extra touches, everything from cat litter clean-outs and folding laundry, to clearing dust from the shoe rack and deep-cleaning exhaust fan covers, have given our family more time together, and that’s something you truly can’t put a price on!

Essential service for a clean home and better mental health! – Absolutely thrilled with the first visit from my Family Clean cleaner. Despite my shame and embarrassment at the grime that's built up in my home, the cleaner was upbeat and got to work completely unfazed after we agreed on immediate priorities for the first two hour session. At the end of their visit I had two sparkling clean bathrooms and a… Read more ·  1

spotless kitchen/living room floor. I had been so stressed about the state of my home, and was so ashamed I couldn't keep up by myself due to personal health issues and not being able to manage the mess a single parent family makes. Not any more! I have utmost confidence in my cleaner's abilities, and am so thankful for their kindness and understanding. Just one visit has lifted so much of my stress already now those areas are looking as clean as when we first moved in. I look forward to having our Family Clean cleaner back weekly to get the whole place in great shape again, so I can be more confident in keeping on top of it in-between their visits. Thank you Family Clean!

Family Clean is the best company I've worked for so far. Ready to help, support and always offering new ways to improve as a service provider. I would recommend anyone looking for a fullfilling job opportunity where they help busy people and are appreciated for their efforts, can plan their own work schedule, have a work-life balance, Family Clean is the company to go for. Show reply

Hander has been wonderful and helped us so much. He even brought his wife over to help us as well. They are both so friendly and nothing is a big ask. Hander works quickly and makes the house spotless, I’m so grateful I reached out to Family Clean to find the best house keeper for us. Show reply

I have been using family clean for about 9 months having previously had a series of unreliable and hit and miss cleaners. I have found family clean really easy to deal with, they found me a cleaner quickly and then a replacement when my initial cleaner became unavailable. Very happy with my current cleaner Mishka, she is professional, turns up on time and consistently does a great job. Thank you. Show reply

Rating: 1/5 Stars (Would Not Recommend) I had an extremely negative and unprofessional experience attempting to meet with this company and strongly advise others to exercise caution, particularly those managing tight schedules. My issues stemmed entirely from communication failures and technical incompetence: Calendar and Timing Errors: I booked a… Read more

meeting via their automated calendar system for 4:30 PM Sydney/Melbourne time, as indicated in their confirmation email. I allocated valuable working time specifically for this appointment. Technical Issues & Miscommunication: The initial meeting link provided was faulty and did not work correctly on my device (iPad). When I reached out for assistance, I was incorrectly informed that the meeting was scheduled for Brisbane time, not Melbourne time, causing further confusion and delay. No-Show & Wasted Time: I rescheduled for 7:30 PM Melbourne time and arrived five minutes early. No representative from the company connected to the meeting. This resulted in a complete waste of my time and a loss of potential income from a cleaning job I had forgone to attend. Poor Customer Service: When I called the office to address these repeated failures, the representative I spoke with was dismissive and repeatedly spoke over me, making a productive discussion impossible. The automated booking systems and internal communication processes are severely flawed, and the subsequent customer service interaction was unacceptable. Due to the lack of respect for my time and the highly unprofessional handling of multiple errors, I would not recommend anyone work for or with this company.

Bad Experience – Bad experience with HR. Provided false information. No communication with policies and procedures

Average clean – I had cleaned before arrival to ensure that the cleaner would have time to do a thorough clean of the townhouse. The bathroom floors where left with a sticky chalky residue, kitchen sink wasn’t cleaned, no dusting was done, no polishing. Nothing was cleaned besides from the work surfaces. To be frank, I would have done what this cleaner… Read more

achieved in two hours rather than the three and a half it took and I’m heavily pregnant.

Did do a good job of the shower and bath themselves. The cleaner was pleasant and kind which is why I give three stars. However, the reviews for this company left me with an expectation that it would be a good thorough clean before baby arrived but I have been left disappointed with work to do myself. Not worth the price charged. Won’t be using this company again.

Family clean have been looking after my cleaning for 7 years now. It was hands down the best thing I ever did. It frees up so much time for me and it is lovely to come home to a clean house. Robyn, my personal cleaner, is fantastic at what she does, and always asks me if there is anything else she can do. Highly recommended Show reply

Sparkly, Fresh, and Stress-Free Tshering and Karma do an incredible job with our bathrooms and floors, and we couldn't be happier with the quality of their work. We have the 'barefoot basics' package and just a heads up, it's important to match your package and time window to your expectations. They do exactly what we want cleaned which is a… Read more ·  1

deep clean of two bathrooms and mop tiles and vacuuming carpets. We pick up items ourselves the night before and consider things to help work in sync with our package and the family Clean team so we get the best benefit, and also make it as efficient for them too.

Having a calm, clean house on Wednesdays has been an absolute lifesaver—especially while dealing with a back injury and potential surgery when the housework guilt would normally take over. ​They work so seamlessly around my WFH schedule, literally fluttering in and out like fairies and leaving everything spotless. I also really appreciate the communication—getting a text the night before and a quick message when they wrap up makes the whole process effortless.

It's a wonderful luxury for our family, and the mental and physical relief right now goes way beyond anything we expected, especially when we really need the extra help!

Really good to be part of such a positive and supportive environment. Everyone is friendly, professional, and easy to work with. I’m really happy to be part of the team! Show reply

I enjoy working for Family Clean. The ability to chose my own hours around my family, the support from the care team is great and leaving my clients home calm and clean is the best feeling. Show reply

As a mum looking for work between school hours, Family Clean gave me an opportunity, without any professional experience in this area, allowing me to prove myself, work independently and gain some lovely friendships with my clients along the way. The support staff at FC have been wonderful to work with too. There is also flexibility to take leave… Read more ·  1

when needed (i.e. school holidays or when my child is sick) and they will endeavour to find another cleaner who can cover for me.

Joining the team at Family Clean has been one of the most rewarding experiences of my working career. Having spent all my working life in the professional corporate world, I wasn't quite ready to retire and grateful to find that partnering with Family Clean ticked all the right boxes - rewarding work, flexible hours, great clients,… Read more ·  1

well-remunerated, solid partnership, professional partnership. Their systems and processes are simple and efficient and the gorgeous clients I have been matched with are amazing and I feel blessed to look after them. Their common feedback is how much they love coming home after I have been there! I love what I do for my clients, and it is truly the most rewarding work I have done! MH

We’ve been so happy using Family Clean for many years now across different homes we’ve lived in. We’re particularly happy with our current cleaner Robyn who goes above and beyond our requested jobs to make the home sparkle. She is lovely and thoughtful too. Show reply

Debbi has been great. Often times she arrives when I’m working and I can trust her to get on with cleaning. I’m very happy with her work, and she is also very lovely. Show reply

I have worked with Family Clean for 2 years as a cleaner and had a great experience. The team has always been friendly, supportive and professional. I really enjoyed the flexibility and working with different clients. I’m grateful for the opportunity and would definitely recommend Family Clean to anyone looking for cleaning work. ❤️ Show reply

My cleaner Elise is fabulous. She is punctual, shows initiative and is a lovely well mannered worker. I couldn't be happier with the service provided from family clean. Show reply

Hiromi is an absolute pleasure to have as our fortnightly cleaner. She is reliable, friendly, and incredibly thorough, always leaving our home sparkling clean. Her help has made such a positive difference to our lives, and we truly appreciate the care and pride she takes in her work. We highly recommend Hiromi to anyone looking for an exceptional cleaner. Show reply

We have used these guys for multiple years and across a couple of teams. They have great staff and do a fantastic job nothing is a problem and they are great communicators! Show reply

Ugyen & Kencho from Family Clean are fantastic.They do a great job and I really appreciate their communication and punctuality. They make it really easy for me - they're always on time and get everything done efficiently. Really appreciate the work that they do! Show reply

We have had a weekly service for a number of years and Family Clean have always done well linking us up with wonderful people. Krista is our current domestic assistant and she is such a wonderful support for our family. She takes feedback well, is very considerate, and works to a high standard. Show reply

Loved our experience with Family Clean, they found us the wonderful Ashleigh who has been on time every time and has done a fantastic job. Really happy with our service and would highly recommend to others looking for a reliable and trusted service. Show reply

Although the marketing included quite a bit of hype that didn't materialize, the service is, in the end, quality and very acceptable. I can recommend the company as one that monitors its cleaners and provides good, third party oversight. Show reply