Jarvis
Verified915 reviews
Thief of a cleaner – This seems to be have subcontracted out to Whizz. Cleaner turned up with no / zero cleaning products. Unfortunately the cleaner liked some of mine so I have had my window cleaner taken for the shower. If something is taken now I have no trust in them coming into my home. Previously cleaners had a police check done on them. Jarvis and co. do not… Read more
provide such a check despite my request. Having raised the matter with the office I have not received any remedy or solution to date, but they are keen to charge me for more cleaning service despite my emails and concerns...
80% chance you'll get a useless cleaner – The first time i ordered them, i got a guy called Thiago in Victoria. He was awesome. Every time, good clean, got on with the job. The next person spent 2 hours cleaning the bathroom The next person after that called me to ask if I can look up the busses as she couldn't find the place The next person was a professional duster. Spent 1h15m cleaning… Read more
2 bathrooms. One used every day for 6 weeks, the other barely used - was able to find a fly on the window ledge and debris. For the next instance I ordered at 8am, the cleaner took the job, and then asked if i can reschedule to 4pm.
Jarvis/Whizz cleaning are not professionals. They are useless beyond measure hiring anyone that has held a rag in their hand. The company (Whizz) on the phone will say anything to keep your business.
This is just my experience over the years hoping that one day they'll send a good cleaner.
Pretty sure this is a scam. Don't put your details into their website!! – Requested payment from an OS service centre a week prior to the job booking? I decided to discontinue at that point. They refused to delete my information from their system on request and wouldn't let me speak with management either.
Reviews with attachments
Delayed and partial Service – I booked a 2hour schedule with 2 cleaners to come around morning 10AM. But early on the day of cleaning, I received a message that the cleaner will be delayed. That's still ok. But only one cleaner arrived and the lady looked too tired upon arrival. She did a decent job, but only half of the area is covered within 2 hours time. My kitchen,… Read more
windows, and few floor areas left as is. These guys charged me extra for cleaning supplies, but the cleaner borrowed our own supplies. The 2 stars is for cleaner, but I wish I could give negative stars for the Jarvis service itself.
Great reliable cleaners – This company is very easy to deal with. They are polite and friendly and respond quickly to any requests I have. Generally the cleaners are excellent. In all the time I have been with Jarvis there was only one time I had a concern and that was due to inexperience rather than anything else. They immediately replaced the cleaner when I drew it to their attention. I am very satisfied with the service I receive.
Good value and good communication – Whizz/Jarvis is useful for sending us a weekly cleaner for our apartment and a reasonable hourly rate. They use a rating system to help ensure we have the type of cleaner and type of cleaning we want
- +1
Don't recommend – Gave this company another go after having a bad experience a few years ago and I wish I hadn't. It was such a hassle just to set up the first clean. After filling all the details out the website they then phoned me and went through all of my details again before confirming the time and date of the first clean, which would have been fine, except… Read more
that they then phoned another 3 times between then and my booking (which was 5 days later) to reschedule the time (twice) and then the day. After finally getting the first clean booked in, the cleaner arrived on time, however it was clear he was new to the job. I gave him a list of items to clean so that he wouldn't need to remember everything, but he kept cleaning things that weren't on the list and not cleaning things on the list. I've been getting my apartment cleaned for 1.5 hours a month for the last 6 years. I booked 3 hours this time so that I could get a thorough clean (have the floors done twice etc) but after 1.5 hours he'd only completed a basic clean of the kitchen and bathroom so obviously wasn't going to finish a basic clean of the whole apartment in 3 hours, let alone the extra items I'd made the long booking for. I sat outside most of the time so that I couldn't hear what was happening inside because the constant sounds of things being dropped or doors being smashed closed was stressing me out. The first time I used Jarvis was also terrible but I figured it's been 5 years and they'd have different cleaners, and the reviews seemed mostly good so I'd try again, but I should have cut my losses when I realised how much of a hassle just booking the clean was.
Positive reviews
Superb service – The two Ladies who have cleaned my house were meticulous and neat. They did a better job than I could do and I like cleaning. Easy to communicate with the company and professional at all times. Love coming home after work when the cleaning has been done, my favourite day of the week. Would highly recommend the service.
Best cleaning service ever – Professional and trustworthy service, highly recommended. Maria is friendly and precise
Good job – I have been using Jarvis to clean my house since November 2022. Finally they have found me a cleaner who does a great job and who can come regularly.
Negative reviews
This is one of the worst companies – So we signed up for a regular cleaner. On their website they say they will mostly provide the same cleaner each time. That didn’t happen we had a different cleaner EVERY single time. We paid extra for cleaners to bring their own equipment 9/10 they didn’t. Which meant the cleaning wasn’t done properly. To add salt to a pretty bad wound… Read more
already. There were multiple occasions where the cleaners didn’t turn up. And then they did turn up stay for 50% the time and leave early.
We had items broken. Black stains left over our walls.
It was quite possibly the worst cleaning service. It is also quite suspicious as they seem to operate under two separate names - Jarvis Clean and Whizz clean.
I would avoid at all costs.
The worst agency ever! – So unprofessional. We had cleaners cancelled three times (on the day when they were scheduled to arrive). One time cleaner arrived 1.5 hors late (for a job that was supposed to be 2 hours!) - the whole time being on the phone to my husband (as the agency doesn't coordinate their cleaners).
Find out how Jarvis compares to other House Cleaning Services
Know better, choose better.
Disastrous, Incompetent Service – Scheduled house cleaning Wednesday via email -- no show. No prior updates from the company and when I reached out via email I was informed it was my fault for failing to confirm via email the day before. I rescheduled for Friday. Company levied a "last minute charge" for the pleasure. Didn't have much choice as we had to be ready for a big event… Read more
Friday evening. Cleaner a no show again. Claimed they were sick. No email -- company informed me it was my fault for failing to provide them a phone number. I'm just so glad I had taken the day off to wait for them, as I now had the time to scramble and clean the house myself.
Recent reviews
Monica completed an excellent job – Monica completed an excellent job cleaning my unit last Wednesday. I have a list of items to be undertaken and she followed them meticulously and I was so appreciative of a job extremely well done.
House clean – I can't praise this company enough.They are very prompt and are very good at what they do. They ask you if you're satisfied with the job they've performed for you. 5 stars all the way. The cleaner who comes is always polite and always puts the equipment back in it's spot they do a fantastic job everytime.Very very very highly recommended. 5 stars
Another excellent job done – The cleaner had changed to time of our service from morning to afternoon due to a commitment in the morning. They turned up at the time organised and job was done perfectly once again so no complaints at all.
Professional and comfortable – In my time as a customer of Jarvis/Whizz, I have been pleased with the professional and comfortable experience of regular fortnightly cleans by the same cleaners, and the ease and promptness of text communications between bookings.
Fantastic Service – Each fortnight my allocated service team member attends & what an amazing job she does. She has shown flexibility if times, the day or an added service is needed to be changed or required, this has been very helpful indeed. Wishing Shinae & Jarvis a Merry Christmas & Safe New Year. Thank you.
Perfect cleaning – Willisanee is an excellent cleaner who is very reliable and I am very satisfied. Show reply
Great Job – Jack does a great job of cleaning. He makes sure all the tasks are completed before he leaves.
My cleaner Louisa is Excellent!!! – Louisa is perfect and her cleaning my apartment really accentuates my lifestyle!!!
Find out how Jarvis compares to other House Cleaning Services
Know better, choose better.
Great cleaning service – I have been using Jarvis for over 6 months every 2 weeks and continue to be happy.
Great service – Reliable service, cleaning jobs completed as asked, comes same time every week but flexible to reschedule if needed :)
Reliable cleaner – Very well organised. Jarvis has never missed a clean. All cleaner are very professional
This is perfect – I am really please with the service I received today. Cleaner did a fantastic job. The staff are responsive and provide good quality customer service at a high standard.
Impossible customer service and poor interface – I received a Jarvis Gift Voucher and set up my profile accordingly. Since then, I have tried to log in but failed. The password was wrong. The email wasn't recognised. Then the email was recognised but not verified. 3 days of trying to verify but no verification email. Thought I would start again by logging in / signing in via Facebook only to be… Read more
told that this feature isn't available. Tried emailing their help email address but no response. Called but the operator despite recognising my mobile phone number could not control the verification to allow me to manage my experience via the web or an app. Operator could get someone to call me back from the right team but couldn't tell me when that call would come in. I cannot review the actual service but I have been trying to access their service for some time now with zero success. So far, the $400 voucher remains unused. To be fair, the operator offered to book me in for a clean over the phone but I didn't have confidence in the product when booked like this given recent reviews and the overall service.
Do NOT use!!!! – Worst ever!! I booked in over a month ago and have had 3 cancelations the morning of visits!!!
Very poor company – Disappointing- booked via website which SHOULD advise if they’re busy or not on a certain day, yet no. They call you the day before saying they’re fully booked and they’d come 2 days later. When you say no I need the day I booked they claim you need to pay more for ‘next day service’. It’s not next day cause I booked way before. Then they go “oh… Read more
sorry, it was just given to me”. You know they’re not going to come cause you can sense it. They say they’ll confirm time later that day yet they don’t, on your booking you see they will come at 5:50am (another indication no one is coming). Then on day they call and say “cleaner has a fever”. Yeah right!! As if. If you didn’t want a job then be honest up front so I’m able to go elsewhere and not SCREWED AROUND by your company. Avoid this company, the reviews are correct!
Very disappointed! Worst clean we ever had – Had to agree with all other negative posts that extremely slow and not professional. Late for scheduled time or miss too. Very quick to demand money for services they didnt provide . They agreed that clean wasnt good based on photos ,we cancelled all free clean they offered as we feel they have no idea how to clean.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.