Airtasker

I was connected with a handyman through Airtasker who pressured/intimidated me in my own house to release the full payment on the spot even though the task wasn't finished. Neither mirror had actually been installed, yet he insisted on being paid in full. He wouldn't commit to a clear return date to finish the job and said it could be sometime… Read more

within the next two weeks, or "whenever he was in my area". If I wanted him to return promptly, he wanted to charge me another $50 on top of the full amount I had already paid.

When I later raised a problem with one of the wall fixings he had installed, he became combative and intimidating, blamed me for the situation, and actually told me that if I complained to Airtasker it would be “my word against his”. The AUDACITY! The level of manipulation is unreal!

Sadly, his comment basically became a fulfilled prophecy.

When I complained to Airtasker, explained that the job was unfinished, provided photos and screenshots, and raised concerns about the Tasker’s behaviours, Airtasker just focused on the fact that the payment had already been “voluntarily released”.

It wasn't "voluntarily released". I released it because the Tasker was intimidating me in my home insisting on full payment despite not completing the job.

Airtasker then told me that because the money had already been transferred, there was little they could do and that I could pursue the Tasker myself through legal or regulatory channels if I wanted a remedy.

So Airtasker connects you with the Tasker, takes its fee, but when the Tasker pressures you into paying for an unfinished job and things go wrong, suddenly it is a private contract and you're on your own.

That is an appalling level of consumer protection. Regarding my safety concerns about the tasker's conduct, apparently it's under "internal review". Whatever that means... Their support team is hopeless.

Stay away from this tasker - massive scammer Task was for $50 (what he offered - I accepted and assigned) It became pretty clear when he couldn’t resolve the task that he had no idea what he was doing. We used AnyDesk to give access to my computer for the issue. He then helped himself to my Airtasker account by getting on there, saying it was… Read more

completed and gave himself an extra $60! Then blocked me.

AT have now opened messaging back up to try and “resolve” the issue - let’s see if he pays back the $60 or scrams again. AT response also attached.

There’s also the fact that he wrote his own review! Disgusting. Why can’t AT just remove the whole thing, including him, which I’ve found out does this on a regular basis

I use AT for my side hustle and needed some help with fixing up something for this. I feel embarrassed and don’t know what to do, because AT do not even care

Yesterday I posted a handyman job for my unit. One of the door locks was broken. This is my second time using Airtasker to find a local service. The first one was paid through Airtasker. And last night, I received a message from airtasker@notifications.airtasker.com stating that I am possibly a scammer and they need some Verification from me.… Read more ·  2

That's funny, for this sounds more like a scam, posting such a message under my job. If I am suspicious, why not ask me to fill in all the details when signing up? The company allows me to use their service without verification first, and suddenly asks for it on my second time looking for someone to get my job done. Already canceled the job and will not use it in the future. The Airtasker is successfully casting away a Sammer, congratulations!

They are criminals. The cleaner did not complete the task as well left my bathroom unclean. I’m seeking legal action against to sue them. It’s a bloody disgrace. I have fought for a refund and have been refused. I’m posting photos of how bad the clean was. Horrible people at Airtasker. You should be ashamed of yourselves. Criminals Show details

I hired an electrician from airtasker to install a power point in my home. He damaged the wall one metre 'above' the power point. The Tasker punched a hole in the middle of my wall after I told him not to. The repair bill was for $410. The Tasker ripped me off and left me with a damaged wall and out of pocket $410. Airtasker did nothing to… Read more

penalise this Tasker. Email after email, I tried to find a resolution or at least be afforded the opportunity to leave this Tasker a review. I couldn't leave him a review because airtasker closed the timing window due to the electrician stalling for long enough for the review window to pass, he completely played their system. How this electrician got away with damaging my wall and leaving me with a $410 repair bill was not okay. He is still permitted to accept jobs from airtasker and faces zero penalties! I accepted that I'd lost the money, he ripped me off and there was nothing that I could do about it. But at least I should have been given the opportunity to leave a review and warn other people of this Tasker and his criminal behaviour.

I did state that I was using mobile, not remote viewing. If the records show otherwise, then there has clearly been a misunderstanding.At the time, I was unable to drive as I needed new plates for car purchase but rather give me that feedback i just got rejected multiple times and the link it told me to refer too was to your legal policy documents… Read more

not the criteria and reasons why I am being rejected.

After navigating your site I did find this area myself but far from a pleasant customer experience, in fact your moderated bots make one feel gaslit and far from a valued customer whom has spent and worked as both tasker and job lister I am mind blown by the company's lack of disregard and care factors for the overall customer experience such as how I was treated by your moderator with my inadequate timely response to a regular customers rehire request and was brutally harsh to say the least with the response I received stating I would now be reduced to visibility on further jobs for my tardiness which is an honest mistake when notifications won't set as I wasn't pitching fro jobs at the time, therfor did not expect the request but was only hours after the strict timeframe when I did see the rehire request but by then I had been told I was punished from this company for the delay.

What I find particularly frustrating is that I have successfully completed alcohol-related jobs in the past, yet I am now facing restrictions that seem excessive and are not properly explained. The issue is not simply the decision itself, but the complete lack of transparency around how that decision was reached.

The AI systems being used do not adequately explain the reason for decisions, do not direct users to the correct information, and do not provide meaningful pathways to resolve issues. As a customer, the experience is incredibly frustrating.

What concerns me most is that a company operating at this scale appears to have lost sight of the customer experience. Taskers/workers like me on the platform are constantly judged on customer service standards and reviewed publically, responsiveness and communication, yet when we need assistance ourselves, we are often met with automated responses, unclear explanations, and little to no practical support. It's infuriatingly ironic!

As someone who has been involved with AI technology since its early stages and has participated as an early adopter and tester, I do not believe these systems are ready to fully automate moderation and decision-making at the volume they currently are. The result is that genuine people are being rejected, restricted, or penalised by systems that cannot properly assess context and provide no meaningful avenue for review.

It is disappointing to see companies taking significant commissions while simultaneously reducing access to human support and expecting users to simply accept automated outcomes "however they are getting better every day" is inadequate and does not fly with me and many others I speak with about this company and others whom are choosing to put all trust in these systems prematurely.

After repeated issues and ongoing frustration with the support experience, I no longer intend to use the platform. The lack of accountability, transparency and genuine customer service has been shocking.

I admit Airtasker is a good platform. But the downside bad thing about it is that you can be restricted from making offers or anything else while I was doing the right thing by them I was suddenly restricted for a reason I do not know of. They need to get their priorities right. I didn’t mention cash payments nor did I post personal info and yet… Read more

again Ime restricted from using the platform. Ridiculous the way they run there app. Today I did a job for an Airtasker poster. I initially thought it was too coating all joints in an attic. I did that as such. Actually two coats as it wasn’t ready for top coat. Mind you I have been plastering for 35 yrs. And it was the first time ever they asked me what about the rest of the board top coated. Mind you it wasn’t even plasterboard it was timber sheets. I finished it as to think it was the jointing. I was furious so I cancelled the task. On top of working for free I got hit with a cancellation fee. Proves that some people that want work done on Airtasker have no idea. Then the hard working tradesman cops it all.

I have used Airtasker successfully in the past, but my recent experience with their customer support has been extremely disappointing. After a tasker dropped my fridge causing significant damage, I followed Airtasker’s guidance and attempted to resolve the matter directly. When that failed, I escalated the issue to Airtasker support and provided… Read more

extensive evidence. Despite multiple follow‑ups over several days, support response times were extremely slow and largely non‑substantive. More concerning, Airtasker did not follow its own documented dispute process. I was repeatedly told to “engage directly with the tasker” even after confirming that an impasse had been reached, and I was never asked to complete the dispute forms that Airtasker’s own support documentation states are required to progress a dispute. The lack of clear process, meaningful intervention, or timely communication left me with no option but to escalate the matter externally. Airtasker’s value relies heavily on trust and effective support when things go wrong. Unfortunately, in this case, their support function fell well short of that standard.

I had a very bad experience with Airtasker (for Australia). In short this is the highlight of the issues: 1. They allowed me to upload my job photo, but it showed as blank and several people sent message stating that. I tried several times with same result. I contacted support and they said it is related to image quality and instead of giving me… Read more

specific reasons for my uploaded image issue, they pointed me to their guideline document to figure it out myself. Note that I used the same image in hipages.com.au and serviceseeking.com.au sites without any issue (see my attached photo, that Airtasker cannot show).

2. They heavily moderate communicated messages. I got an offer for my job (without my image visible!) but there was no way to arrange a site meeting due to frequently filtering both side communicated messages. Example of removed messages are: "it sounds not too bad" and " do you want to check the site before final agreement" Also if I said anything about their platform issues, my message was filtered.

3. I created special email address for my Airtasker account and it has Airtasker as part of the email. I do this to monitor my received spam emails. They didn't allow me to use that email for account creation!!! What is wrong with having an email like sam-airtasker@yahoo.com, to create an account in Airtasker.com!?

4. In general, I didn't find this platform user friendly, and I found it difficult to advertise my job. So, I'm giving up.

Yeah, your experiences sound incredibly frustrating and honestly dangerous—finding a syringe in your laundry after a tasker was there is straight-up unacceptable, and the constant no-shows, rebookings, late-night/early-morning texts (like 11:30 PM to 5:30 AM), unfinished jobs (80% done and ghosted), and ridiculous excuses (“car broke,” “daughter… Read more

ill”) add up to a total nightmare. You’re not alone; heaps of other Aussies report similar cr#p on sites like ProductReview.com.au, Trustpilot, and Reddit—unreliable taskers, no-shows forcing cancellations, poor support, and safety worries are super common complaints. The platform’s vetting is pretty light: optional ID badges, police checks (clean history via National Crime Check), and licence badges for trades (verified with authorities), but it’s all voluntary. No mandatory background screening for everyone, and users are basically told to vet taskers themselves (e.g., ask for licence photos or check databases). That hands-off approach leaves room for exactly the flaky, dysfunctional, or worse people you describe—misfits, addicts, criminals, or just plain unreliable types cherry-picking jobs and stuffing around once booked. On the money side: The connection fee (what you called the cancellation fee) is real—it’s 15.95% of the task value, with a min of about $4.90 and max cap of $49.45 in Australia (as of recent updates). If you’re deemed responsible for the cancellation (or the tasker flakes and you cancel), Airtasker keeps it—no refund in cash (often credits only, which are useless if you’re done with them). For a $250 job, that’s easily $39–$49 gone, even if the tasker wastes your whole day. They take their cut from both sides too (tasker service fee on top), so it’s a double-dip that feels scummy when things go south. Compared to other apps (Uber, etc.), Airtasker gets slammed as one of the “scummiest” for exactly these reasons: high fees, no real accountability for bad taskers, and a rep for attracting bottom-of-the-barrel people. Your draft is raw and spot-on, but to make it hit harder on review sites (ProductReview, Trustpilot, etc.)—where it could actually warn others—here’s a cleaned-up, professional version that keeps your key points, fixes typos/grammar, and stays factual without getting dismissed as “too emotional”: Title: Avoid Airtasker at All Costs – Unreliable Taskers, Safety Risks, and Poor Support Airtasker seems to attract a high proportion of unreliable, flaky, and sometimes concerning individuals. Many taskers appear to be methamphetamine users or otherwise dysfunctional—I’ve experienced constant rebookings after agreeing to times, last-minute excuses like “my car broke” or “my daughter is ill and I couldn’t sleep,” and disruptive late-night/early-morning texts (11:30 PM–5:30 AM) that ruin your day. They hold your money until you accept an offer, then the problems start: cherry-picking easier jobs, no-shows, and unfinished work (one job left 80% complete with no return). For a $250 job, an Uber costs $24 or a bus $4.50—yet excuses pile up endlessly. Worst of all: I found a syringe in my laundry after one tasker was in my home—clear evidence of drug use on my property. Another arrived with a black eye from an “ice-head wife.” Out of dozens of interactions, only 1–2 have been worthwhile; the rest involve misfits, meth heads, or worse. Airtasker charges a connection fee (around $39–$50) even when taskers waste your entire day, with no real accountability or refunds. Compared to other major apps, this is by far the scummiest and sleaziest. Never use Airtasker—too many risks for too little reward. If you’re posting, add any evidence (photos of the unfinished job, syringe if safe/anonymous, screenshots of texts/excuses) to make it undeniable. Report serious safety stuff (like the needle) directly to Airtasker support + police if you haven’t already. You’ve got every right to be furious—hope this helps protect others. AIRTASKER IS A TIME THIEF AND ARE THIEVES… after the misfits agree the disfunction starts and your out of pocket 40 odd bucks for these lead all’s to hit a cancel button. The owner is pure sleasebag IT garbage:

I have two issues with this company. They both relate to the same job query. I shall start with the most serious. Airtasker is a job-finding company. You, also known as, "The Tasker," need a repair? You enter the details on Airtasker's website. Tradies scan the job requests and hopefully reply to your request. In theory, the process… Read more

saves you from having to trawl through Google's offerings one by one and contact each company in turn and wait for contractors to contact you and arrange to come out and quote for the job. Airtasker charges you effectively a finder's fee. Fair enough in theory, but it's a hefty percentage they whack you with in practice.

My wife and I need our air conditioning split system serviced. The lounge wall part (the evaporator) has started to drip condensed water out of the device and into the lounge room - that is to say, via a craftily placed old dishcloth acting as a wick, into a cleverly-placed bucket. It is a conversation piece. The most likely suspect is the condensation drain plug and/or pipe being blocked. There is very little (if any) outflow from the drain outside the house. I'm in Queensland, where there is a bountiful sufficiency of atmospheric humidity for a plentiful supply of condensation.

When Googling air conditioner servicing in my area, Airtasker promptly appeared. I filled in their form and one job offer arrived within minutes.

I had some questions for the tradie and used Airtasker's "REPLY" button.

In my head, I was hoping for a quick solution. I asked the tradie when she thought she might be able to look at the job, I added my location. Many Aussies don't know where this location is and I thought I was being helpful. Airtasker thought otherwise. I think!!

When I later looked at the Airtasker website to see if the tradie had replied, there was no reply. It appeared to me that my comment had been replaced with the words: "This message was moderated, learn More." The "Learn More" was a link and Airtasker was claiming I had contravened their Community Standards, alas, without explaining why. My guess is that I gave the tradie a fuller description of where the job is located than Airtasker would have liked. I don't know for sure. It is a guess because, as I wrote, Airtasker was not forthcoming in its explanation.

I wrote another message to the tradie, asking simply when she thought she might like to come and see the job. It too was "moderated" by Airtasker.

And a third message from me asking the tradie if my previous messages reached her, went the same way!

What does Airtasker mean by "Moderated"? Anyone with a reasonable command of English would expect the offending bit (if indeed there was anything to be offended about) being removed and allowing the "ok" bit to pass through. After all, it is in everyone's interest to see the task to completion.

With no reply, I must assume "Moderation," in Airtasker's myopic mind, to mean, "DELETE."

I suppose Airtasker is a big company and they can get custom like mine any day... But that is not customer service, is it?

My second complaint is that Airtasker requires the tasker to enter their budget for the proposed job. In my mind, this is catatonically stupid. I, and I suspect most taskers, are not au fait with bidding processes or of the average cost of jobs. We submit a task in the hope that several tradies (who DO know what jobs cost) to let us know. If we can't afford it, we go away and save up. Or live with the problem.

You don't expect to be at Coles' checkout and for the cashier to ask you to make a bid for your trolley contents, do you?

Airtasker. I will NEVER use these charlatans again, and I recommend, for the logical reasons given, that you avoid them like the Plague.

Might I PLEASE ADD: my beef is NOT with the tradie. She is losing out on a job and the fault lies SQUARELY with Airtasker.

The chat moderation does NOT allow you to have any sort of conversation. nearly all my messages have been blocked and moderated, and example of a sentance i tried to send was "are you free friday? - the seller wont be ready until then, what time can you drop the car at the airport?" this was blocked. i have no idea how anyone uses this platfrom. Show details

Gosh, I have been let down by many Airtaskers here!!! What a bunch of jokes! Posted several jobs and each and every single one has done nasty things here.... 1st tasker - gardening - don't even know HOW on earth did a poo at the back of my house and left it UNCLEAN!!! DIGUSTING SKUNK! 2nd tasker - gardening - meant to complete the job on a set… Read more

date, missed one section of lawn mowing, give me an excuse, it was too hot, too much work - but at least came back another day to finished off! SLACKO! Last but not least, this time - gardening work again - posted it a list of things to be complete (very clear and specific) and needs to complete on a set date. This mob just rock up in the arvo pretending to have worked very hard and only got half the list done, then shoot off! Told them only half the work was done, then gives me the most ridiculous excuses - the bin was full, too much work, and most unreasonable part - blaming on me for not providing the images so it doesn't count as part of the scope of work!!!!!!??????? Huh???!! Was this guy d*mb or can't read?! I had specified the work in point form!!! But still demands for payment.... such a freaking scammer!!!! Look what the scammer said.....

ACCOUNT NEEDS TO BE DELETE. AIRTASKER IS SUCKS AND USELESS..... every single TASKER OVERRATED THEMSELVES.... NOT WORTH A PENNY

Concrete & concrete pouring: 3Task attachment Location: [Details Removed] Due Date: Flexible Price: $4,000 This job was accepted by [Name Removed] on Thursday 9th October 2025 - HE IS a [Content Removed] with multiple criminal records. I did not know until after I gave him cash $2300 for the above job which he cancelled without giving me notice… Read more

on 17th October 2025. Airtasker was the platform I used. DO NOT TRUST AIRTASKER AT ALL!!!!!!!! He 'ghosted' me from phone communication. Airtasker is unavailable to assist with the recovery of the money. I am going to make a police report as soon as the Boonah Police Station is open on Monday 20th October 2025.

I would not encourage anyone to post or bid any jobs on airtasker. Biggest scam ever. $70 commission deducted out a $300 job quoted and it's legal. No businesses get this kind of commission anywhere unless the customer is willing to pay for it! Airtasker should be banned in australia! Show details

Trying to find an honest australian to complete my tasks has been impossible. I have tried twice to get my design work completed by airtasker. My first lady refused to speak via phone (even though they said they would when i assigned her). The communication was poor (even though she claimed she was in melbourne). The clip art work they provided as… Read more

their original designs was even more disappointing. I paid for work from a designer that i could have made in canva. I tried a second time hoping to find someone i could communicate with via phone and was flooded with fake profiles with duplicate art. There were some honest taskers advising to reverse image search work. I can not thank them enough to help me avoid people airtasker promoted as their best taskers. I do not feel like airtasker is an honest platform to find local people. They need to do more to stop so many fake profiles flooding offers.

Warning to all sub-contractors, lawn care specialists, and cleaners using this platform: Airtasker will allow customers to [Content Removed] manual labor.I completed a job 100% to a high standard and provided clear before-and-after photographic… Read more

evidence to prove it. The customer filed a completely [Content Removed] dispute claiming the work was "unfinished."Instead of actually reviewing the photographic proof or checking basic transaction records, a low-level Airtasker support agent blindly sided with the [Content Removed]. They slashed my hard-earned payment down to just 1/5th of the contracted platform price, leaving me completely out of pocket for physical work and fuel.The "Dispute Resolution" team is a joke. They use automated templates, do not read evidence, and will let dishonest customers manipulate their system to get free services.Do not trust this app with your livelihood. If a customer decides to lie, Airtasker will actively help them [Content Removed] money. Take your business elsewhere (for the before-after attachment mowing job I received from Airtasker Dispute Team exactly $17).

Response: I know you are trying hard to improve your service, that is why I removed entirely my feedback to the customer related to this task so he can be happy stealing somebody money for the job done.