Airtasker

Booked a couch delivery through Airtasker and the Tasker damaged the hallway ceiling in my building moving it on a trolley. When I raised it with him, photos and invoice included, he flat out denied it and refused to take any responsibility, said he "didn't recall" it happening. And here's the catch nobody tells you upfront: even with clear… Read more

evidence and a Tasker who won't cooperate, if your claim is under the insurance excess from Airtaasker, you're basically out of luck. I have to pay repair bill, nothing Airtasker could actually do to help.

So if something gets damaged on your job, don't expect the platform's insurance to actually help. It only kicks in for bigger claims, and a Tasker can deny everything with zero real consequence.

I am very satisfied with Airtasker on two tasks in Frankston VIC. I accepted two offers on the two tasks. One tasker had nothing to prove he had 10 years tiling experience. The qualification sent to me has someone else’s name. The other tasker on the other task made appointment with me to check the job, but didn’t turn up. It’s carpet… Read more

replacing. I urgently needed to get it done for my employee to live in the apartment on 19 July. I didn’t know how reliable the tasker was and accepted someone else to do the job on 18 July.

Airtasker refunded the payments I made including the connection fees.

Thank you very much indeed Airtasker Team.

Finally I would like the service fee is lowered. The fee for me to pay is 20%+GST, I think it’s quite high.

I went on air tasker to have my car roof lining repaired what a mistake that was the guy who accepted my job did not turn up as promised. I contacted… Read more

air tasker after 2 weeks passed and they said he should have a second chance well another 2 weeks passed before he turned up and left halfway through the job. 2 days later he turned up to finish the job and as it was dark I could not inspect the job. Ater a while he said he wanted payment I told him this is not up to me refer to air tasker. The next day I inspected the job... what a mess job not finished and interior left filthy. He kept messaging me for payment I kept telling to go to air tasker. All in all he only got 50 percent of the quote. DONT GO NEAR AIR TASKER

I was not happy with the workmanship of a particular roofing tradesman. I took the matter up with the tradesman who did not accept any responsibility for his shoddy work. Airtasker were not helpful at all in resolving the problem and I could not… Read more

provide a new review or amend my earlier one. Do not expect any support from Airtasker if you have an issue after a job is completed

Suggestion to AirTasker: 1. Please upgrade your message Inbox to be able to attached multiple photos in higher definition so we avoid using alternative messaging apps like WhatsApp. After all, you want to keep messages within the app for monitoring. 2. Verify first the identity of the Posters before they would be able to accept an offer. Safety of the Taskers should also be considered. Show details

Be very careful who you choose to do your tasks. Read reviews thoroughly and opt for the ones who have insurances if you’re cautious. Airtasker has always been a good way to help get tasks done. Show details

I did not have a good exprience with the tasker, but thanks to Airtasker, they resolved the issue. They showed they are reliable source to find good tradies, just as an owner we need to be careful when advertizing and choosing taskers. Show details

Avoid for anything requiring genuine skill or accountability. My Tasker subcontracted a post-renovation deep clean to an undisclosed third party without my consent — a clear breach of Airtasker's own Community Guidelines, which require Poster consent before subcontracting. The result was well below what was described in the listing, and I had to… Read more

redo parts of the work myself. Airtasker's Resolutions Team acknowledged the undisclosed subcontracting in writing and gave a partial refund, but when I pointed out the specific policy breach, the response ignored it entirely and fell back on generic boilerplate about vetting Taskers before engagement — which wasn't the issue I raised. They also refused to refund their own connection fee for a job delivered in breach of their own rules, and called the matter closed. I've since lodged a complaint with NSW Fair Trading. If you use this platform, get everything about who's doing the work in writing before you pay.

I joined AirTasker to have a new car stereo fitted. However, halfway through discussing the job with a potential tasker, we'd lose contact. AirTasker had blocked us because we (one or the other) had somehow violated their contact and/or contract conditions. I emailed to ask AirTasker to be specific. They couldn't. This happened several times and I… Read more

had to re-post my task each time. As a last resort, I joined AirTasker membership for one year ($89) to open the communication channels. I selected a very pleasant Tasker who unfortunately was unable to complete the job. AirTasker deducted $240 for this job, however upon cancellation, they reassigned this $240 into credit to use on another Task. I went back to the original two potentially suitable Taskers and recommenced discussions, but 'Whammo' Blocked again (multiple times). I explained to Tasker that I took out Membership solely to stop the blocking, and this appears to be a violation of their standards. I received a reply apologising and blaming their website and/or computer system (I have this email). Also unfortunately, AirTasker do not engage in phone conversations. Another problem is that of the seven Taskers I contemplated using, one was surly and unapproachable, one lived in WA, three in Queensland and one in remote NSW. Only one was in my local NSW region and his reviews indicated that he was dishonest and unreliable. I asked AirTasker why he was still on their system and received no response. Surely their credibility is compromised because of his inclusion. Totally frustrated I advised that I wanted to withdraw from AirTasker and their non-functioning Membership scheme and wanted a full refund of both lots of monies. Their response was NO; our Policy is not to refund membership (once we've gotten our greedy hands on it). The other money ($240) was recredited to my Visa card today, after approximately three weeks of haggling. I recently lodged a complaint to ACCC, and NSW Fair Trading requesting their intervention. I will also consider taking legal action myself (regardless of the cost) if they continue to be intransigent. Sorry AirTasker but you have failed me, and who knows, who else, and I will never use your sham service ever again?

I had a disappointing experience with a specific Airtasker Support due to repeated attention-to-detail issues. On the first occasion, I was sent a dispute form even though I had never requested a dispute and the customer had not raised any concerns. On the second occasion, I was informed that a review had been removed because it breached… Read more

Airtasker’s guidelines, but the review remained visible on my profile afterward. Having two similar issues occur in separate cases made the support experience frustrating and required unnecessary follow-up. I hope Airtasker provides additional training to ensure support representatives carefully review cases and fully complete actions before confirming they have been resolved.

As of 2026, I have observed that task budgets have become increasingly smaller, particularly in the lawn mowing and gardening sector. The work posted often requires more effort than the budget allows, leading taskers to accept jobs that fall below the Australian award wage. This situation fosters a perception that such low prices are standard, which is disrespectful to legitimate businesses. Show details

I'm confused by this service. It seems as there is no way for potential suppliers to come and quote on work until after you've accepted them. Requests are 'moderated' so communication stops, and attempts to upload photos seems to fail. Very disappointed. Show details

Seems like airtasker does not care about its customer. I have hired a airtasker, this guy demanded cash before even started the work. And when he did not complete , i told him to pay via app, but i have to paid him cash so things do not go worse. Airtasker cancelled the task, but i still lost my money and peace. Show details

Terrible experience. We paid Airtasker's fee, hired a Tasker, and then got completely ghosted. Multiple messages went unanswered while our deadline got closer and closer. Airtasker's solution was essentially for us to cancel and potentially lose the fee we had already paid—even though the problem was the Tasker's failure to respond. That is… Read more

unacceptable.

We wasted time, missed opportunities, and received no meaningful support. If a Tasker can disappear without consequence while the customer bears the cost, the platform has a serious problem.

Overpriced unless a job comes in as a high price ticket job. This service is useless for DJs as the amount they for accepting the job is not worth the job offered 9 times out of 10. I like their previous app one flare. Will only be using this app when the rare high priced ticket job comes along. Which is rare on this app as people want everything cheap on here. Show details

From my experience not good at all. Got nothing but shonks trying to take you for a ride, rip you off. Like I say, can only speak for myself so I never used anyone from this site Show details

Zero accountability from the platform, job is poorly done, found out too late, guy demanded more money, all I can do is remove the review. Cannot put in truthful review to protect other consumers from this person. Tasker will not message back to resolve - I am using messages on the platform. Even when I posted the orginal job taskers were… Read more

asking me to reduce job to $50 to pay for them to come and quote it. When I said that was against community guidelines they got nasty in their messages. What exactly is airtasker doing to protect consumers from nasty predatory behaviours. There is no recourse and dodgy taskers or subbies can just keep doing substandard work and leave mess behind.

WATCH OUT! Watch cancelled task payments – Basically non existent customer service. I put up a task and only one person responded (v specialised and short time frame) and we went with him even though he had a low completion rate. He cancelled the night before and then the payment was returned as a credit which is ridiculous as it should just go back to your credit card. They wouldn't… Read more

respond to my numerous requests to return it to my credit card ignoring every request so that I had to get a refund through my credit card. It was close to $800 so I was very annoyed by the end!

Hired a handyman through Airtasker in Melbourne who demanded more money than he quoted once the job was done and became violent and smashed my kitchen. Police had to be called. Reported to Airtasker to have his account looked at. Could happen to other people. Airtasker didn’t follow up. And he is still Operating to this day. Show details

Airtasker has become a truly deplorable platform, and in recent years it seems to have sunk to new lows. Rather than addressing its excessive fee structure — effectively double dipping by charging substantial fees to both Taskers and posters — the company has instead introduced incentives encouraging repeat bookings through the platform by… Read more

offering reduced service fees on rebooked tasks.

Ultimately, this only benefits the platform itself. Once an initial connection has been made, there is very little incentive for either the Tasker or the poster to continue paying exorbitant fees simply to maintain an ongoing working relationship.

Reports suggest Airtasker continues to post significant annual losses while aggressively pursuing international expansion and additional funding. At the same time, its stagnant share price has led many to question the long-term sustainability of what is increasingly viewed as a deeply flawed business model.

The core problem is simple: the platform relies heavily on extracting revenue from both sides of the transaction while offering limited long-term value beyond the initial introduction. Rather than addressing growing dissatisfaction surrounding excessive fees, declining service quality, and platform sustainability, Airtasker appears more focused on short-term revenue measures and expansion projects.

Another major criticism is the platform’s heavy reliance on AI systems and the apparent lack of accessible human customer support. When issues arise, many users report being trapped in automated support loops with little opportunity to speak to a real person or receive meaningful assistance.

The platform also appears to have minimal screening or verification processes for new accounts. As a result, remote design and digital-based tasks are often flooded with extremely low-cost offers from overseas users willing to heavily undercut local pricing. This has created an increasingly frustrating environment for experienced Australian freelancers and designers attempting to compete fairly while maintaining professional standards and sustainable pricing.

For many professionals, Airtasker no longer rewards skill, reliability, or long-term client relationships. Instead, the platform increasingly encourages a race to the bottom, where quality and professionalism are overshadowed by whoever is willing to complete the work for the cheapest possible price.

Rather than investing in stronger customer support, fairer fee structures, or improved quality control, the company appears primarily focused on maximising revenue to fund advertising campaigns and ambitious global expansion plans.

For many hardworking Australians, the platform no longer feels like a system designed to support local freelancers and small businesses — it feels like a marketplace built to maximise profits into the pockets of Tim Fung at any cost.

STAY AWAY!!! theY dont follow their own policies, if your looking for work its a terrible app. you'll be used and abused, and airtasker won't do anything about it. They always side with the customers. if you need work done however, its a great place to rip people off. THEY DONT FOLLOW THEIR OWN RULES AND REGULATIONS and also customersupport closed my ticket without even responding. stay away from this app!! Show details