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hipages

hipages

 Verifiedhipages.com.auABN: 87112872009
hipages
3.7

9,394 reviews

Positive vs Negative
77%23%
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User Type
  • I did work for someone
  •  · 
  • I posted a job
  •  · 
  • I only browsed the website / app
Transparency ?
3.6

 AI reviews summary 

9,394 reviews
1 John.  · Hi pages works against you to trigger higher costs and longer terms then you want.
5 TerryB  · Contractors were quick to respond and it was easy for us to accept a quote. This is a great service.
5 Jane V.  · Got a small job done promptly- very nice young man
5 Irina A.  · Nicholas Ikua did a wonderful job in my mother in law garden. A very friendly service for a reasonable price. She couldn't be happier. Thank you!
5 Pam  · My tradie kept in contact and was prepared to do job
5 Yadana  · Good website and quick response. I have been contacted by more than 3 people who are interested in the job.
Moenes N.
Moenes N.Victoria
 

★☆☆☆☆ Disappointing and Unfair Experience Very disappointed with my experience with hipages. My account was cancelled because they said it was linked to a business that had been removed from the platform years ago. I believe it is unfair to judge my current business based on something from so long ago without properly considering how I operate… Read more

now, my completed work, and the positive reviews from satisfied customers.

Like any trade business, not every customer will be happy, especially when a contractor refuses unreasonable demands, free extra work, or work outside the agreed scope. A complaint does not automatically mean the tradesperson is at fault, and I feel hipages should consider both positive and negative feedback fairly.

I paid money to use the platform, only to have my account cancelled. They advised that a refund would be provided less the cost of leads accepted. I have requested a clear explanation and full breakdown of the refund.

After this experience, I have lost confidence in hipages. Tradespeople deserve a fair opportunity to explain their side before decisions like this are made.

I would not recommend hipages based on my experience.

Brad
BradTAS4 posts
 

Absolutely a rip off been a member on hipages since 2017, Last 3yrs, can't get leads, always waitlisted , can have other tradies next to me , can accept leads, but I can't, call to cancel, get the usual response, I'm doing something wrong, tried to cancel , now the we want to charge me $900 to cancel, absolutely disgraceful , TRADIES SO NOT USE HI-PAGES......... TOTAL RIP OFF Show details

hipages
hipages    

Hi Brad, Each lead allows up to three tradies to accept… Read more (+1 reply)

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Ann
AnnVIC3 posts
 

Prompt reply to job inquiry. Reviewed area ti be insulated within a few hours so could provide accurate quote. Friendly and professional team members who carried out the job in a clean and efficient manner. I highly recommend Ray's Insulation. Show details ·  1

Ask the reviewer

Reviews with attachments

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Kez
KezVictoria4 posts
 

Tradies at your beck and call..fast reliable responses..my go to Show details ·  2

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Peter  D.
Peter D.VIC
 

Tony from T1 SQUARE CONSTRUCTION PTY LTD did a fantastic job on our bathroom renovation we could not be happier with the result very friendly and couldn't have been more helpful with every detail we asked for. Peter & Jenny Show details ·  1

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Mick
Mick6 posts
 

We recently had a front fence erected at our house and are very happy with the finished result. The job was completed within two days by a very competent carpenter who clearly knew exactly what he was doing. The price was fair, he was punctual, and communication was easy throughout the process. We’re very pleased with the quality of the work and… Read more ·  1

wouldn’t hesitate to recommend him to others.

Without Hipages we would never have been able make contact with Ben from Frankies Fences.

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Chris L.
Chris L.3 posts
 

I had 3 calls within 5 minutes of my posting. I found the ideal tradesman for the job and my concrete slab was completed within 3 days which was brilliant. Show details ·  1

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Lyn
Lyn3 posts
  Verified

Kris was professional and courteous. Punctual and workmanship excellent. Analyzed structure of fence plynths and decided to add more reinforcement for lasting performance. Will get him back next year! Show details ·  1

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Paul K.
Paul K.
  Verified

Give you a 7 day cooling off period. I decided to use this as I changed my mind about a plan and then they were unresponsive when I tried to cancel within cooling off period. Almost impossible to reach anybody speak to anybody once you make payment. Show details

hipages
hipages    

Hi Paul, Our cooling-off period is designed to give… Read more

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Snakes
Snakes VIC6 posts
  Verified

Gave me some work then blocked me for I’d check and keep saying my I’d is not valid but I’m locked in for 6 months keep getting the run around by management what a scam Show details

hipages
hipages    

Hi Snakes, As part of our commitment to connecting… Read more (+1 reply)

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iseul
iseul
 

I engaged [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed) through hipages for a vanity installation. I hired him because he was "vetted" by the platform, but the service provided was defective, hazardous, and unprofessional. Workmanship and Safety Concerns: Improper Leak Repair: A leaking tap connection was not… Read more

repaired at the source. Instead, clear silicone was applied externally around the tap base to mask the leak. While difficult to detect visually, it is noticeable to the touch and creates a hidden risk of internal water damage.

Unsecured & Misaligned Installation: The ceramic basin was left completely unattached to the cabinet with no adhesive. The top is so poorly aligned that water runs directly into the cabinet interior, risking ongoing rot and mould.

Property Damage: The cut-out for the pipe is excessively large with rough, broken edges. During the job, he smashed a wall tile and appeared to deliberately position the vanity to conceal it. I later found the fragments he tried to hide.

Safety Risk: A nail was driven dangerously close to a water pipe,

Aggressive Conduct: The contractor spoke in a raised voice and instructed me not to observe his work, preventing proper site monitoring. He returned twice to "fix" the issues but only caused further dents to the new cabinet doors.

Official Platform Response: I reported these issues to hipages. Their Trust and Quality team officially stated:

"I attempted to contact [Name Removed] to discuss your complaint, however the business has declined to discuss it/ respond. As a result, we have paused their advertising... As hipages is not a court or tribunal, we are unable to enforce actions such as demand refunds, or order any rectification of works."

This contractor effectively abandoned the job and refused to communicate with the very platform that recommended him. Do not be misled by the "vetted" status—it offers zero protection when a contractor leaves your home in a dangerous state. Avoid [Name Removed] (Plumbing License ID: [Details Removed], ABN: [Details Removed)at all costs.

hipages
hipages    

Hi Iseul, We’re really sorry to hear about this… Read more

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iman c.
iman c.VIC4 posts
 

HIPAGES [Content Removed]. Warning to all tradies using HiPages. Their system is designed to take money from tradies for leads that are often not genuine. They charge up to $200 per lead, and many of these leads turn out to be a complete waste of time. They advertise that a job is sent to only 3 tradies, but in reality far more tradies show up… Read more

to quote the same job, which makes the lead practically worthless.

The worst part is that customers are not informed that tradies are being charged for these leads—sometimes up to $200. Many people simply post a job to see how much it might cost and then plan to do the work themselves, while tradies end up paying for the lead.

In the end, it feels like the system is built to fill HiPages’ pockets rather than support the tradespeople who actually pay for the platform. Tradies lose time, money, and fuel chasing jobs that were never real opportunities in the first place.

hipages
hipages    

Hi Iman, hipages is a subscription-based platform where… Read more (+3 replies)

Find out how hipages compares to other Trades Comparison Websites

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Boofsadog
BoofsadogNSW6 posts
 

I tried to leave negative feedback re a "contractor" who was engaged from the hipages site. When you complete your feedback you receive a message from hipages that states that your feedback will be sent to the contractor for review. Needless to say my feedback was not accepted. It would seem that the ratings on hipages should not be trusted as… Read more

negative ratings are not approved by the contractors/tradies on their site. I've attached pictures of some samples of the contractor's/tradie's "standard" of work, turfing, fencing and fence post rectification after their machine operator bumped into 3 posts (he simply put down a pad of concrete at the effected posts) instead of rectifying properly. My neighbour had the bulk of works done by Eldridge and works that were supposed to be completed for Christmas 2024 weren't completed till July 2025 (after 3 undisclosed vacations effected procedings). And this is an example of a "tradie" with a high hipages rating. Proceed with caution.

hipages
hipages    

Hi Boofsadog, hipages uses a recommendation-based… Read more

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jl s.
jl s.
  Verified

Highpages does not certify tradies qualifications and work quality; its ratings are deceitful as it only shows positive recommendations. I hired a high raking tradie to paint my 2-bedroom apartment walls and balcony ceiling, he rushed to complete the job in just one day from 8:30am to 4:30pm including washing up his equipment, left many debris and… Read more

paint drops on the carpet and tile floors, left many uneven areas on walls, left paint residuals in the bathroom and kitchen basins. I left negative feedback on highpages, but it was deleted soon.

hipages
hipages    

Hi jl s, While we check tradies for the appropriate… Read more

Latest follow-ups

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Jordan
JordanVIC2 posts
 

Avoid hipages at all costs – Many unreliable tradies who can’t get work on their own use hipages and rip off customers. I had bricklayers completely destroy my backyard and after paying them $30,000 had to pay an additional $10,000 to have the mess removed. Once I brought up my… Read more

quality concerns with the tradie they left site and never came back. They also left a full skip bin on the driveway and didn’t pay for it. I had to pay myself to get the company to remove. Worst possible experience. Absolutely devastating.

HiPages is set up for average people to work with tradies, but you need to be a tradie to avoid a scammer, they don’t do checks on the validity of the tradies so it’s not helpful.

 Follow-up  · Hi Pages have not reached out to me. They are not doing anything to try and follow this up. Please avoid at all costs.

hipages
hipages    

Hi Jordan, Thanks for taking the time to leave a review.… Read more

Yvonne W.
Yvonne W.QLD7 posts
 

Inside house painting – GOLD Painting & Decoration. Good Coast Qld Great experience and a job well done! This company deserve to do well. We gave them a nice tip, and are very grateful for Ben’s nice attitude. Show details ·  1

 Follow-up  · Everything was great. We'd use again anytime and have recommended to others.

L.L.Cafe
L.L.Cafe4 posts
 

Thank You to Dos Plastering – I found Dos Plastering through Hipages.I was promptly contacted about a suitable day and time to attend to the necessary repairs and have been more than happy with the professionalism,excellent results and clean up.I was kept informed at each step in the process. Show details ·  1

 Follow-up  · The plastering job was finished in a very good time.I thought the price was quite reasonable compared to others.They also did some patch up work and finished the ceiling perfectly.

Positive reviews

Dorothy M
Dorothy M
 

I needed a power point in my walk in wardrobe. I posted the job, had three quotes and then the power point was installed the next day by a very professional contractor called Alto. Would definitely use again. Show details ·  1

MARGARET
MARGARET
 

I used Jorgensen Carpentry for a new side fence . The work was sound and prompt. I found Trent Jorgensen to be a reliable carpenter and will be using his services again. Show details ·  1

Noel Rodrigues
Noel RodriguesQLD
 

Joe Broadie is knowledgeable and experienced in fencing and landscaping work and completed the work to my requirements and satisfaction . Sure will engage him again. Show details ·  1

Negative reviews

Peter
PeterACT11 posts
  Verified

We've used two so called "tradies" from HiPages. Both were bad but the 2nd so called "tradie" was potentially criminally irresponsible. He created many dangerous situations for an aged resident in our home and was eventually ordered offsite. The problem with HiPages is clearly they don't post any bad reviews they receive. This outrageously bad… Read more

"tradie" has a 4.1 star average with zero bad ratings. That's ridiculous. I doubt they'll post my scathing review either and clearly have not posted the many bad reviews they've had for this guy previously. This is misrepresentation. Obviously we would never have hired anyone with the bad reviews they've chosen not to post. It's not just misrepresentation it's actually dishonest and may even be contributory to the damages we suffered due to their failure to truthfully advise customers of the quality (or lack of) the men they send. I spoke to a representative from HiPages who admitted to me that, "HiPages were in the process of becoming more translucent" (sic). Well I will replace that adjective of "translucent" to "honest" because that's exactly what the real situation is. HiPages are dishonest and due to that dishonesty have caused us to hire a potentially criminally irresponsible person who has caused an absolute mess and destruction and endangered our health and safety. I for one will never use HiPages again and will warn all my friends.

hipages
hipages    

Hi Peter, we’re really sorry to hear about the dangerous… Read more

Find out how hipages compares to other Trades Comparison Websites

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Steven
Steven
 

This platform are one of the worst you will ever see in history f if you want to use poor leads and you have to work all day just to get one job or two jobs a week approved. This is the worst app you will ever consider your life this is the worst company you can deal with. They will hire the own mother to just get some income for their lead.… Read more

That’s the kind of company you need to stay away from because I didn’t do the day. What are you gonna be getting 5 to 6 or eight people just for one job they’ll have your ID your address and your phone number on the top of that you’re gonna get people scamming you. I highly recommend to stay away from this company. Absolutely awful company to deal with.

hipages
hipages    

Hi Steven, I noticed you posted a review nine months ago… Read more

Andrea
AndreaNSW7 posts
 

I had 3 bathrooms done with HB Home Improvements. They refused to give me waterproofing certificates after 1 month of emails, calls, and smss. They gave me a warranty for the 3 bathrooms with the wrong name and a date in the future (for the day the bathrooms were complete) on the warranty. I contacted [Name Removed] from HB Home Improvements… Read more

Guildford, several times and he refused to correct it, and refused to give me the certificates. I went to Hipages, and they say they can talk to HB Home Improvements but can do nothing. They are useless. I've had some very good tradies from hipages, but also dodgy ones like HB HomeImprovements who stuffed up the plumbing in my laundry, kitchen and 2 bathrooms. They continue to do unacceptable plumbing work because it is a family business and tolerate poor work from family members and the buyer's expense. They left a huge pile of rubble outside my garage from 3 bathrooms of demolition, and when the bathrooms were finished refused to take it away. They wanted to get the final payment and not take it away. 3 men and 3 trucks came and took it away and then I paid them. They also refused to give me waterproofing certificates. I would not recommend them. Hipages could stop them from using their site, but they don't.

hipages
hipages    

Hi Andrea, We are sorry to hear about the ongoing… Read more

Recent reviews

Selma
Selma6 posts
  Verified

Miles Plumbing has restored my faith in tradesmen back. Prior to finding Miles Plumbing on hipages I was mucked around with and almost paid far more than the actual cost of the job. With Hipages you are getting quotes, messages etc . Show details ·  1

Eddie Wongeoon
Eddie WongeoonVIC4 posts
 

Hipages always gives me quick connections with Tradies. The tradies’ reviews are very helpful to see their experience and attitude. It’s free to post and there is nothing to pay after a job is completed. It’s Tradies that pay subscription fee. Show details ·  1

Dorothy
Dorothy
 

Excellent service. Have found professional tradesmen to do work on my home. The projects were carried out to a high standard with a minimum of inconvenience. I recommend this service. Show details ·  1

customer_first_namec
customer_first_namec6 posts
 

I needed renovations to my shower because I have had a stroke. Through hipages I found a wonderful tiler who made necessary alterations and also another very good company to replace screen and provide a grab rail. Show details ·  1

Sandy
SandyQLD3 posts
  Verified

I used Hipages to find a Plumber/Drainer to rescrew the sheets on my roof. Only one person contacted me through the Hipages platform. The quote sounded reasonable though so I gave them the job. The young fella that came to do the job was on-site for just on two hours. That equates to around $550/hr. A bit of a steep hourly rate, but I was… Read more

prepared to wear it for a properly done job. The next time it rained it became quite obvious that there were leaks that hadn't existed prior to the work being done. When this was bought to the attention of the Plumber he claimed to have cancer and not doing any further work. Despite his claim he is still working around the town. I did attempt to bring this to Hipages attention, but there was no avenue on their website to facilitate this. Beware of dodgy tradies on the Hipages platform.

hipages
hipages    

Hi Sandy, sorry to hear you had this experience with the… Read more

Harmanpreet S.
Harmanpreet S.VIC2 posts
 

I have been with Hipages for about 2 years as a business owner and disappointing experience. Last year average lead costs was 42 credits, and now its gone to 75 credits. Thats only the average actual lead price can go anywhere from 75 credits to even 120 credits, for the similar leads I paid half of that earlier. I have a proof for this that they… Read more

have increased lead prices recently and not only that. The clients they provide will never contact you because many of the leads appear to be fake or misleading. When you raise the issue with them, instead of taking responsibility, they just said we cant help they have verified email or phone number. When I asked at least return the leads credit bank they simply said no. I would not recommend this company to anyone. Save your money and avoid their service.

hipages
hipages    

Hi Harmapreet, We're sorry to hear you've had a… Read more

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