Bathware Direct

I recently visited Bathware Direct Narre Warren to look for some items for my bathroom. The salesperson Bethany was so friendly and helpful and she helped me find the right products to suit what I needed. Highly recommend the products and staff.

Thank you Bathware Direct. I was very happy with the products and service, especially a lady named Kelly who was very patient with us and our selection. So pleased with our new bathroom!!

Amazing customer service, Kelly was so helpful in recommending exactly what we were needing. Very happy with our experience and recommend any one looking for bathroom products to use this company.

Bethany Is a life saver. I was calling all these places for these robe hooks, but no one had them in stock. Bethany said that they did not have any in stock BUT I can pick it directly from the brand through them SAME DAY. Honestly I really recommend Bathware direct !!!!

The team at Bathware Direct were unfailing professional and prompt. We got a lovely new kitchen tap after a disastrous incident with ours. It was urgent to obtain a new tap, which Bathware Direct responded to, but they made sure we were able to take the time to pick the right tap for our aesthetic and financial needs. They were a pleasure to deal with from start to finish and I will certainly be returning next time I need something they offer. Show reply

Kelly at Bathware Direct was so helpfull. Kelly helped me choice my whole Bathroom & Kitchen. Our correspondence was well done, Kelly, responded within 5-10 mins. Kelly, helped me make my bathroom. Amazing Work Kelly! Kelly helped me make a Cob and Pen bathroom witch looks amazing! The prices where also so cheap and affordable! Show reply

My order #70420 wasn’t delivered. No tracking or shipment order shown. After 12 days there’s nothing, no notification was sent. I have paid for shipment insurance and again no response. A very unreliable company and possibly a scam .

Shafted after spending 10K – I have spend around $10000 on items from Bathware direct. The staff are great before you pay. There were multiple errors with the invoicing that weren't picked up, when I pointed the errors out, they were corrected. I found 3 pop up wastes missing from the order when they were due to be installed 1 month after the delivery (should have checked… Read more

it at the time of delivery I know).

Called bathware direct to advise of missing items, and they said they would check and call me back. No call back received. Called back the next day and was told they checked and the items were checked off. That was that, end of conversation. So, after spending a good deal of money, they shafted me for about $95 worth of product. Dreadful after sales service - the girl on the phone had a terrible phone manner: Terse and short. I will not be using them again.

Poor Customer Service – Purchased a sink and had zero updates on shipping, I had to follow up. After nearly two weeks of waiting, I followed up again and was told it was damaged in freight and couldn't get another one. No communication from seller, poor customer satisfaction.

I was helped by Jack, who was extremely friendly, knowledgeable and helpful. He took the time to understand what I was looking for and gave me great advice without being pushy. He made the whole process easy and enjoyable. Great customer service from Jack — highly recommend! Show reply

My customer support staff member Bethany at Narre Warren was extremely friendly and helpful. She followed up promptly with my enquires. She has been providing me with ongoing advice as my bathroom is being repaired Show reply

Really happy with our filter tap from Bathware Direct! The quality is fantastic, it looks great and works perfectly. The whole buying experience was easy and the customer service was excellent. Would definitely recommend Bathware Direct! Show reply

The entire team at Bathware Direct (especially Kristy) are amazing!!. Great range, competitive pricing, quality products and reliable service. The team are always helpful and easy to deal with. Show reply

Fantastic experience with Bathware Direct! Amazing customer service and the products are such high quality. A special shout-out to Jack, our salesman, who was incredibly helpful and made the whole process so easy. Highly recommend! Show reply

I was helped by jack and he was the kindest most sweet salesperson I've delt with in a loooooong time. He was also very knowledgeable on any questions I had and helped me a lot. I hope this message finds him because he did a great job!!! Show reply

Great service. I was surprised by how quickly my delivery arrived. The product was well priced and exceptional quality. I will definitely purchase again and tell my friends. Show reply

Really great company & good product, special Kristy - lovely, easy deal with, good what she doing, know her product very well; not only sell you the product but also do the slection/compare for you, to make sure you been look after & get good deal. Can't be any more happier, good work Bathware Direct. Show reply

Purchased all bathroom products for my bathroom renovation in one hit. Surprised how cheap the quote was for everything. Took almost 4 months to get the bathroom to final stage of completion, then I realized that I ordered the wrong shower screen when it was installation time. Even though I had opened the box, they agreed to exchange to a screen… Read more ·  1

that fit my application. Kristy was so helpful when choosing products and so helpful in finding a screen that would fit my application. Definitely five stars for Kristy and Bathware Direct.

Bathroom renovation – Very happy with the product range at bathware direct. The customer service was excellent and the price was amazing. Would recommend to anybody considering a bathroom renovation to at least take a look. You won't be disappointed.

Bent laundry tub rim – I purchased a laundry tub online a few months ago as I am doing extensive home renovations. Because I have so many boxes in a limited space, I didn't open the box after delivery to see the product. It has taken longer than I had planned to get to the work on the laundry. Today the tub was taken out of the box, only to find that some of the edges… Read more

of the laundry tub are bent. I tried to go on the online chat option but had no response. Not happy at all. Will never use this company again.

Free Pallet with every delivery! – The product was left on the driveway in the weather some distance from my doorway and on a large shipping pallet, larger than the product itself. Supplier refuses to take away the pallet which I’m not left with to dispose of. Would not recommend.

Extremely happy! – Ordered online for interstate delivery. Could not be happier. Excellent customer service with on time delivery, and excellent products and prices. Will definitely be using again!

My kitchen sink is happy! – Just installed my new kitchen tap purchased from bathware direct: Nero Classic kitchen sink mixer chrome4. So easy to install! Size is perfect and exactly as expected. Handle rotation is very smooth and need minimum effort. Very satisfied with my purchase!

Wouldn't shop anywhere else – I bought a bath...then a toilet...then a vanity. I kept going back to these guys because the prices are so good. Not only that the delivery fee for interstate is next to nothing. E.g. 10 dollars for a bath from Melb to Adelaide. I don't know how these guys do it. They are easily the cheapest bathroom supply company/store in Australia and its all… Read more

brand named products. Excellent communication by email and the staff are more than willing to help via the chat function. Wouldn't shop anywhere else for bathroom products and I say that with 100% honesty. Thanks guys!!!