943 reviews
AI reviews summary
Customer feedback for Beacon Lighting reflects a significant divide between high-quality in-store service and frustrations regarding product longevity and after-sales warranty support. While the physical shopping experience is widely praised for its knowledgeable staff and extensive range, recurring issues with fan motor failures and rigid warranty policies present a notable concern for long-term value.
Pros
Cons
Verdict
Beacon Lighting is an excellent choice for consumers seeking expert guidance and a premium showroom experience during the selection phase of a renovation. However, potential buyers should be cautious regarding the longevity of their ceiling fans and integrated LED products, as after-sales support can be difficult once the standard warranty period has lapsed.
As beacon had 40% off sale I decided to purchase 2x exhaust fans. The product I selected was not subject to discount which I found disappointing given the advertising. Show reply
My friend and I visited Beacon Lighting on July 9th with a goal to get a variety of lighting items for our respective home. We were pleased to be met and served by Sese who was most helpful and went through a lot of trouble helping us to locate our requested items plus so carefully explaining to us about the features of each of the lighting… Read more · 1
items. Sese remained extremely patient even he was asked an exhausting list of questions (from us two old ladies!)
After a while, Reece another sales consultant also joined Sese to help us, also most generously giving us advice and helped us with our product selection. We could not have been more happier to be helped by these two lovely professional young men who treated us with such dignity and respect.
It is precisely because of people like Sese and Reece that we have kept coming back to Beacon Lightings.
Sally at the Pakenham store was so lovely and friendly. I ended up spending more than I planned. Great to deal with and I am going back tomorrow to buy more stuff Show details · 1
Reviews with attachments
Exceptional to deal with. Great communication, super quick order, easy process and loved the product. Show details
The assistance I received was attentive, polite and helpful.Keep up the good work ! Studio lighting has gone to the next level :-) Show details · 1
Lovely staff who understood exactly what I needed. A fair price and the product was perfectly suited to my needs. Got my business from here out, even for just the time I will save, by not buying the wrong thing. Thanks Show details · 1
Amazing service and fast delivery. Order delivered via Uber within hours of placing order. Show details · 1
Lovely ladies, extremely helpful, great service, great range of products at Mittagong Store Show details · 1
My first experience was awesome , I really like the table lighting . Show details · 1
Sales person was patient and attentive, helped me find the exact bulbs I needed, ordered additional ones and I was in and out within 10 mins. Much better experience than going to Bunnings Show details · 1
Fast service and good description. Very good in sourceing quantity needed Show details · 1
Alannah at Nunawading store was very knowledgeable and helpful gave us great advice and helped source products from another beacon store Show details · 1
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It was Easy to install and works like a charm Show reply
Big shout out to Mittagong store - Annie and Tameeka were amazing. Purchased two beautiful bronze Louisville fans and one was faulty. Warranty claim done on the spot. Ladies, your customer service is outstanding! Show details · 1
BEWARE: They use Aramex!!! So the product price was good, but this 'Same Day Metro' shipping they plaster all over their website is a farce designed to lure you in IMO. It took three days for that tiny order (that was in stock) to travel just 20 minutes down the road. Would never order online again. Would have been cheaper and easier to just drive to the store.
Just found out that a $500 pendant light over my kitchen bench has to be thrown out instead of changing the LED lamps. The lamps are integrated fittings meaning you can’t change them when they fail. THE LIGHT FITTING SHOULD LAST THE LIFETIME OF YOUR HOME! And of course - its out of warranty. Beacon should not sell light fittings that are… Read more
deliberately disposable. I have to buy a whole new light fitting and pay an electrician to fit it when I should be able to change an LED lamp. I am angry about this because they don’t tell you when they take your money!
Hi Duane, Thanks for your feedback. Please email support@beaconlighting.com.au… Read more
My recent experience with Beacon Lighting Penrith has been very let down. I ordered a product late last year (2025) and received zero updates. I eventually found out the item was actually in stock and ready to be collected, yet no one from the team reached out to let me know. When I called the store to chase this up, instead of an apology, I was… Read more
cut off mid-sentence. Basic customer service and communication are missing here. It is frustrating to know my order was just sitting there while I waited.
Hi Marcus, Thanks for your feedback. I'm sorry to… Read more
I have purchased several items from Beacon in the past but haven’t had to use the warranty process until now. We recently purchased two Parsec exhaust fans that had specifications to run at 47 dB. These fans are extraordinarily loud and run at 67 dB. The noise is unbearable. And not aligned to product specification. Beacon was unwilling to do a… Read more
return or replacement stating that it was normal for the product despite specifying noise range on their website. In addition the timer switch provided was faulty and they weren’t willing to replace this either. Overall very disappointing experience.
Beacon has subsequently offered to replace the faulty timer switch, but we are stuck with the noisy fans. Which we will now incur additional cost to replace with a better quality product.
Hi Renee, Thank you for your feedback. I'm sorry… Read more
Latest follow-ups
I recently had a problem with 4 light fittings I bought 16 months ago, as two of them started to flicker. I visited the Waitara/Hornsby store and the manager suggested I replace all 4 under warranty, rather than just the two faulty ones. They exchanged them with no fuss. Great service. Show details · 1
Follow-up · The fitting was low in stock across all stores and so I had to wait a couple of weeks. I don’t know what caused the flickering. The manager was very helpful. Great customer service.
Had to wait quite a while, the only woman serving was with a customer who couldn’t remember what he needed and then couldn’t make up his mind about which item to choose from. He said to the shop worker to serve me while he was thinking. But she… Read more · 1
wouldn’t. Once she did finally get to me I showed her my spent bulb she got a replacement almost immediately. Then gave me a dollar off for paying with cash. Overall, after the prolonged wait, her service was very good.
Follow-up · Three staff behind the counter, one totally preoccupied with their computer. Wait time was about 12 mins. Store didn't appear too busy.
We ordered an LED oyster lamp on Thursday afternoon and it arrived in rural SA on Friday!! WOW ….. overnight delivery!! The lamp assembly arrived undamaged because it was packaged in bubble wrap and thoroughly labeled as fragile. The lamp is exactly what we needed. Thanks for the incredible service Beacon Lighting. Show reply
Follow-up · The lamps are set on the daylight option and provide plenty of light over a large area. The installation was easy using the hardware provided. The lights are constructed from high quality materials giving a premium appearance.
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Positive reviews
I popped in to buy some specific light globes, yes a big tick was that they were in stock, but secondly Erin behind the desk was friendly, helpful, and truly brought light into my day. Show details · 1
We were served by Olive today at Beacon Chirnside Park, she was extremely helpful matching our globes to LED alternatives. Highly recommend this store, we have always had a pleasant experience in this store. Show details · 1
The staff who assisted us was so nice and helpful. The product that we bought is lovely and stylish. My only comment is its tagged as "new" on the catalogue, but there's no stock available. And for a lamp/s, it will take 3 weeks for us to get the item, its not even a big white good appliance nor a big furniture to take 3 weeks to collect. Show details · 1
Negative reviews
Terrible customer service. When questioning contradictory information the staff member hung up on me. Two weeks later and still not dispatch notification or confirmation on whether my items have even been sent. Never again!
Hi Rebecca. Thanks for taking the time to leave… Read more (+1 reply)
Brought an outdoor fan stopped working after approximately 4 months called the store didn't answer there phone left a message 2 months later still waiting for a call back.Called head office eventually got an appointment for them to attend. They didn't show up at the time they booked 10.00 o'clock I called at around 12.15 to ask what happened.… Read more
Response why didn't you call earlier. Apparently change time but hadn't informed us. Terrible after sales service. Have brought many products from them but this will definitely be the last.
Hi Lyn, I'm sorry to hear that this has been your… Read more
Terrible quality. Had fans for just over 30 months and hardly used as we didn’t sit out in the area much. Both motors failed no warranty on fans without a switch ( mine had remotes only ) Extremely disappointing. WASTE OF MONEY Show details
Hi Christine, Thanks for your feedback and for… Read more
Recent reviews
Happy with the lamp and it arrived well within the expected timeframe. I was eventually able to purchase it at the sale price, but there was some confusion in the store: I tried to purchase at the eofy sale price it in Belrose, but they did not have in in stock so I was told to buy it online. However, when I tried this, I could only get it at full… Read more · 1
price. I had to go back into the store to get them to apply the sale price. Just made me wonder why I had been told to buy online rather than pay in store as I eventually did. It was a little inconvenient, and it made me feel like I was maybe being tricked into paying more.
Kawana / Minyama store Excellent efficient friendly - did a click and collect order - was ready in 10 minutes - arrived in store to a very helpful team and lovely service Thank you Show details · 1
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Hello, Please reach out to support@beaconlighing.com.au for further… Read more