Beacon Lighting

I met with Tony Albani the electrician at the Kawana store and pick his brain. He was fantastic and great product and technical understanding.plus the young girl at the counter Show reply

I went here because I couldn't locate the special globes I needed anywhere, and the staff were excellent. The globes I needed arent made anymore but they were able to suggest an excellent alternative and finally after a long search I have a working light! Show details ·  1

Both of the fires who served us were amazing. Knowledgeable and kind and helpful. They were super accommodative with us having our four children with us as well. Show details ·  1

I purchased purchased 1/2 a dozen globes at kawana store and the gentleman was fabulous very helpful thankyou so so much Show details ·  1

Very knowledgeable and helpful assistance and advice from Tiele. Greatly appreciated. Show details ·  1

I recently had a problem with 4 light fittings I bought 16 months ago, as two of them started to flicker. I visited the Waitara/Hornsby store and the manager suggested I replace all 4 under warranty, rather than just the two faulty ones. They exchanged them with no fuss. Great service. Show details ·  1

Beacon Lighting has been our 'go to' place for all of our lighting needs. From the first lights in our new house 11 years ago until today, can't see us going elsewhere, why would we - great & expansive product range, good prices, excellent - friendly, helpful & knowledgeable staff. I know I can walk in & ask for the replacement globes etc & they will have them in stock (or get it in pretty quickly). Show details ·  1

Needed a solution to replace three display cabinet lights that is no longer made with another product that would fit. Michelle at the Carseldine store was extremely helpful and provided exactly what I required. Thank you for your help. Show details ·  1

Staff member greeted us instantly and was very helpful and informative across a few areas of store. Helped us order exactly what we wanted. Then on the way out we saw something else and were served by another staff member straight away who was also super helpful and pleasant. Show details ·  1

I bought a globe and whilst in there explored buying two pendant lights. Staff were very friendly and helpful. My daughter told me to check prices at a competitor. Got the same llights but much cheaper. Turns out 50 percent off was only 30 percent. The three stars were for the service not the pricing. Turns out I could have got the globe cheaper. Very disappointing.

The product was supposed to be in stock according to the website ordering online. So I ordered and pay, and then was called by customer service telling me the system was incorrect. Not acceptable for a high profile company like Beacon. They offered a different light bulb and I didn’t have time to cancel and re do a search online with different suppliers. I already spent time going to Bunnings and. Checking other websites.

Be very cautious accepting any box that isn’t factory sealed. One of the four units I purchased had already been opened, which I only discovered after the staff had kindly loaded everything into my car. When my electrician installed the fan/light on 25/08, he discovered the wire powering the light was missing. I drove back to the store for a… Read more

replacement receiver, but after fitting it the light still didn’t work. This left me concerned about whether I had unknowingly been supplied a display or previously used unit.

Since then I’ve been passed between the store, warranties and an independent electrician. A warranty appointment was arranged and I changed my plans to make sure I was home. Just one hour before the appointment, the electrician contacted me to say Beacon had advised him that the required part wasn’t available and wouldn’t be in stock until around mid-September. I was extremely disappointed that Beacon hadn’t contacted me themselves and had instead left their independent contractor to inform me at the last minute.

My emails to warranties remain unanswered and, a week later, we still have no working dining-room light and no clear explanation of what is actually being replaced or when.

Product faults happen. What is unacceptable is the lack of communication and ownership when something goes wrong.

Very disappointing after such an excellent initial in-store experience. If this cannot be resolved promptly, my next step will unfortunately be Consumer Protection.

Ryan from Midland store was able to help me today over the phone to purchase my order to get it quicker. Excellent service, it's already on it's way. Thank you so much. Show details ·  1

This was my first experience at Beacon Lighting, all my questions were answered, helping me to select the adjustable lights that would suit our kitchen. I couldn’t resist a floor and table lamp as well and help was offered to carry the largest floor lamp to the car and all arranged safely in the car boot. After this positive experience, I’ll be back to Chirnside Beacon Lighting. Show details ·  1