Fansonline

Outstanding service! Sales rep. was unbelievably helpful, polite and knowledgeable with my enquiry about my intended purchase: (Thank you, L). Price of items purchased were very competitive and my items were promptly dispatched and amazingly arrived in Adelaide within 24 hours of purchase. All items arrived well packaged and intact. This company is a delight to do business with and highly recommended.

Purchased a number of items from Fans Online and one of the items was damaged during postage. Emz from Fans Online was very helpful through the customer support process and managed to get a replacement sent out the next day. Its these interactions when unforeseen problems arise that make all the difference. Thank you

Recently bought 2 ceiling fans with lights for an extension. Mix up with builder led me to request an exchange way outside normal times. Fans on Line were extremely helpful. As it turned out builder made some adjustments and we were able to use original fanlights. Despite the muck around, Fans online were helpful and didn't lose patience. Thank you all. Very happy customer.

nearly a month of zero contact and taking our money, have followed up numerous times as to when items would be shipped or refunded and nothing. no replies to any enquiry... pretty certain at this point its a scam.

Purchased ceiling fan parts and promised to be dispatched within 3 business days on their website. After several phone calls to the customer service team no clear information can be provided nor confirmation on when do expect products from their supplier. Selling something not in stock and wasting customer’s time waiting on the good may take 2-4 weeks to be delivered just simply unacceptable.

Absolutely, terrible. Will take your money and sell you a fan but when it comes to after sales, they don't want to know you. As an electrician I definitely do not recommend Fans Online

The order and delivery process was both quick and easy. The fan installation was simple with the help of an electrician. The fan is really effective, very quiet and looks great. Remote control is simple to use. I am very pleased with this purchase.

The three stars are not for the product, which seems fine. They are for the delivery system. Despite being an online company only, Fansonline uses a totally arcane delivery system. You purchase your fans, pay for them, but you can't choose the date let alone the time of delivery. Even worse, when that tracking eventually comes through with the… Read more

estimated day of delivery (maybe in a day, maybe in several days) you are forced to click on 'authority to leave', which totally eliminates any responsibility Fansonline has for undelivered or stolen goods. Living in a high rise I wasn't clicking on that for $500 worth of product. (Although, even if you lived in a suburban house are you going to click on that for expensive appliances? Really?) So instead I wrote a note: "tell me what day you plan to deliver and I will make sure I'm home". Nope. Instead I got a phone call stating if I was not home whenever the product happened to arrive (and they were still not giving me that information at that point), and if I was not prepared to tick the 'authority to leave', then I would have to subsequently collect the products from a warehouse an hours drive away if delivery was unsuccessful. This is not how online businesses for expensive products - appliances, furniture etc - work. For all the other online retailers I've used you get to choose the day of your delivery at the very least. Many also offer either a time frame (eg 3-5pm) or else a live tracking of the truck on delivery day. Definitely can't use Fansonline again.

I needed help when ordering some fans online, so I called and spoke to Daniel. He was great to talk to and solved my issue quickly and efficiently. I was able to order the fans at a very competitive price.

The team at Fansonline couldn't have been more helpful. I had many questions and they came back promptly everytime with options, details and pricing. Great job!

Very helpful customer service and online advice about appropriate products for my circumstances. Recommended by my electrician and wouldn’t hesitate to use again.

I recently purchased a part for my fan from Fansonline.com.au and honestly couldn’t be happier with the experience! ⭐️⭐️⭐️⭐️⭐️ They made the experience so easy and keep me informed thought the whole process. The website was easy to navigate, the range of fans available was excellent, and the pricing was very competitive compared to other stores I… Read more

looked at. Ordering was simple and the delivery was fast and well-packaged.

What really stood out was the quality of the fan itself — quiet, efficient, and exactly as described. It made a noticeable difference straight away. It’s refreshing to deal with a company that delivers exactly what they promise.

Highly recommend Fansonline.com.au if you’re looking for reliable service, great products, and smooth delivery from start to finish!

Fantastic experience fron the original product searching to ordering to receiving the fans and then installing and using them. We live in Nth Qld and need good fans that work 24hrs a day and 12 months a year. Faultless.

My order was process and delivered in excellent time. While installing one of he fans, the electrician noted one of the covers for a light was damaged. Fansonline replaced it and I'm one very happy customer. I will use this company in the future, and will recommend them highly to my friends.

i'll be back to review the fans i ordered at a future time ... right now i want to provide positive feedback for the service of Emz, a customer service representative at Fansonline i made a mistake when i placed my order and was able to immediately TALK with Emz, and make the required amendment to my order. sounds simple, but i have had… Read more

experiences where this is almost an impossibility and costs hours of chasing to get anything changed (or not). not the case with Emz and Fansonline i'll review the fans when they are installed and i've had a little time to assess - but for now, i'm delighted with the service provided

Everything was perfect. Ordered on Friday afternoon, fan was shipped Monday and delivered Tuesday. Price was very competitive, as described. I called to ask a question before purchase, they had info on hand to assist.

Moved into a new house with a fan/light that had a missing remote [searched everywhere we thought]. Ordered a wall controlled fan/light last Friday [same as 2 others we also have - which work really well]. On Saturday the remote was found hidden in the attic [go figure]. I filled in a Change of Mind form Sunday. Spoke to FOL Monday & the lovely… Read more

people there offered a full refund [which has now gone into our bank acct]. Such a breath of fresh air to have a business be pleasant & understanding when they're NOT getting your money. Ember was fantastic & I can't recommend these guys enough!!!

Do not ever order fan from Fans Online! I won't even rate one star if there is a choice without a star! I sent an enquiry email to Fansonline to seek for advice if it"s possible to install a ceiling fan in my aparment's bedroom, also sent them a photo of the ceiling in my bedroom and provided the height and dimension of the bedroom. The sales rep… Read more

was helpful and response with my enquiry and recommended 2 brands of ceiling fans with 122cm fan blades options for me to order. I was then ordered a different brand of ceiling fan with the same blades size of 122cm and also paid $285.00 for the new fan installation cost for an electrician company to attend for the installation job. The fan was delivered and found with a minor dent on the packaging upon received from the courier company. I opened the box to inspect if there was any damaged and internal parts was found without any damages. I was hoping the get the fan being installed and did not report to Fansonline about the packaging issue. I was disappointing and frustrated when the electrician turned up on the installation appointment, and I was told that they couldn't install the fan as there is a sprinkle head in the centre of the ceiling and there was not enough space to install the fan with the restrains of the regulations. I sent an email to Fansonline immediately when the electricians left my premises, and requesting for returning the fan and get refund for the cost of the fan and installation. They refused to accept my request for the return, and the reason was the box of the fan has been opened and also charged me for a minimum cost of $110.00 even though there was no installation job has been done. I found that Fansonline cannot be trusted and not being professional as I was not informed that there will be a minimum cost to be charged if the fan was not able to install. Furthermore I won't ordered a fan and paid the installation cost if they concluded that the fan was not possible to install due to the constrains of my bedroom. I have reported my case to the Victoria Consumer Affair and I was advised that I can lodge a complaint to VCAT for the refund as thisis a consumer right, The Fansonline cannot reject the return of a new fan in good conditions. NEVER BUY any fans from Fansonline as they just wanted to get a sale from consumer and won't care if the fan can be installed and not transparent enough with their company policies.

Fred from Customer Service could not have been more helpful in my recent dealings with Fansonline. Prompt, efficient, friendly service from Fred meant my issue was dealt with in a most professional manner. I would have no hesitation in recommending this company at anytime in the future....Cheers, Ian.

Just want to say what great service you gave me Emz when I had a problem with the fan I received. Your response was very prompt and you resolved the problem very quickly Very happy

I’m incredibly impressed with the customer service , very helpful and quick to respond. I have ordered 4 dc fans in total and saved a lot from the deals they offer . I recommend fans online and very happy to buy from them again. I have received the first fan and it looks great, I can’t believe the stores near me are selling it so expensive and fans online has such a good deal at 45% discount .