OnlineLighting.com.au

I had reason to call the company and I was impressed with outstanding customer service, over and above. The gentleman was so helpful and cooperative. The lamp arrived within a day or two of placing the order. The courier needs to be corrected….he? she? merely left the package on the doorstep at reception. Not at my house.

I ordered a remote control for an older Hunter fan (Hunter Pacific IMCP 2 Remote Control & Receiver Module Kit - A1506), but unfortunately, it's not available in Germany. I was able to find a suitable replacement at Online Lighting Pty Ltd. Many shops offer this item, but none of them ship to Germany. Many thanks to the staff at Online Lighting Pty Ltd. The remote works perfectly and was easy to install. Thanks, Fred from Germany

I didn’t know I was getting Kmart quality with Harvey Norman prices. I see why the brand was hidden. I guess when I don’t see this review posted, there is always Face Book.

Good shopping experience – Good quality item as expected. Competitively priced. Friendly staff. Would recommend.

I was very pleased with the help they provided me to enable the purchase of a light shade that would fit a fan we purchased a long time ago. The sales consultant was very polite, when he was not sure I was ordering the right shade, he referred it… Read more

to his manager. When the shade arrived, it was packaged well and no damage was found. I would definitely use again.

Responsive and respectful Customer Service – Amazing customer service. Here's what happened: I placed an order for two pendant lights and want to change the colour. Wrote them an email and got a response instantly. An hour later, I received a call about one of the light I selected being out of stock and the guy was very apologetic. After I hung up, I went to their site and check and viola… Read more

the out of stock items were gone. Now you might think this is all normal for a business to do, but let me tell you, I have encountered online sellers who take days to get back to you and weeks to let you know if some items are out of stock. The speed of their responses to query is honestly quite impressive and that's all anyone can really ask for when shopping online - a responsive customer service operated by HUMAN and able to answer your query respectfully and quickly. I'll post an update once the items arrive. If they are exactly as shown in the pictures, we will be getting our lights exclusively from this place...and so should you!

Edit: light came. Exactly as pictured. Good stuff

LED TO REPLACE HALOGEN – I have a set of kitchen cabinets built 9 years back and each one is fitted with under cabinet lights. All looks great but one light unit failed and I could not get a "one for one" Halogen replacement as Halogen is no longer made. So, a problem ensued. How to match an existing light size and shape as well as the cut out in the cabinet underside… Read more

with a modern LED replacement? After much searching I ended up on the ONLINE LIGHTING page. They had suitable LED lights that would fit in as replacements as well as the LED driver which is also needed for LED. But I wanted to be sure first so, I asked them some technical questions, checked the LED driver was correct and then ordered. The lights arrived and fit exactly as stated and the LED driver also worked 100%. I am very happy to use them again and I was very pleased that they took the time to answer my questions before ordering anything from them, especially since I live in Perth and they are in Sydney. I will use them again should I need LED lights or Halogen replacements with LED.

Fittings arrived in good order and packaged well. Price competitive. Only down side was that they acknowledged my order into their w/house on day one, but the lights were not shipped for another couple of days. Will use them again.

Purchased in ground driveway lights. They were well packed and appear to be good quality. I am unable to comment on their performance as they are yet to be installed.

The team at OnlineLighting.com.au were instrumental in getting a last minute project done on time when no other retailer in Australia could! Super helpful and accommodating. Great team, great range of products, competitive prices - what more can you ask for! Thanks guys, you really saved my hide!

Unethical refund practices—check your bank statements! I ordered a bedside table that turned out to be discontinued. Online Lighting cancelled the order, but when they issued my refund, they quietly withheld $23.78, attempting to pass their non-refundable PayPal merchant processing fees onto me. When I called them out on it, they initially claimed… Read more

I had to wait for PayPal to send the rest. It wasn't until I formally threatened a PayPal dispute and cited Australian Consumer Law that they suddenly "found" the mistake and refunded the remaining balance. Passing business transaction fees onto a consumer for an order the retailer cannot fulfill is illegal and highly unethical. I wonder how many customers don't notice the missing funds? I will not be shopping here again.

One start is too generous. Purchased a product online and had to return as the electrician confirmed that it cannot be installed at my property. Initiated a refund request and they told me all these hidden costs with returns, where this is an online shop?? What kind of online retailer charge excessive fees for returns?? The purchase was $265… Read more

and I got $100 less in refund. If you try to dispute with them they will tell you that it's their policy. I guess scamming can be a policy these days.

Not only was the product absolutely horrendous, I had to pay for for postage of goods, and still not received a refund. To quote the representative who I dealt with " if you don't like the service don't shop here" and then hung up.