1,894 reviews
Really impressed with OnlineLighting service. They we easy to contact - responsive to my request and were able to organise an overnight delivery for me. They called back when they said they would and were by far the best price available for my items. Strong recommendation!
Reviews with attachments
Great customer service from these guy's, order was received within days of placing it. Fantastic to deal with, I wouldn't go anywhere else now.
Lights arrived quicker than expected, perfect for the effect we were after.
Very good quality up-lights, all packaged well too. They are a lovely colour brass, and look amazing on our new deck. Thank you.
Our lights arrived perfectly & quickly. and they are absolutely gorgeous, exactly as described. Would certainly recommend Online Lighting & would buy from them again
- +3
Absolutely love them match the house perfectly and go well with the shades
The Artic ceiling fan lamp glass was a perfect replacement for a broken glass fitting. Delivery was quick and price was reasonable.
The Candle Drip Lamp-Holder Covers are as describled. Excellent service!
Love the lamp. Arrived very well packed and promptly. Thanks
- +7
Fantastic customer service and description as described in advertising products What see is what you get!! Costs extremely reasonable Great job guys keep up the great work!
I was worried about purchasing bedside lamps online, but I need not have worried, the lamps were packaged so well, and when I unpacked and placed them they were exactly as described. I would highly recommend Online Lighting and Living.
The pendant light arrived on time and was very well packaged. There were no defects at all, and the quality is exactly as described. Very happy with the purchase and the smooth delivery process. Highly recommended!
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We finally got our three pendant lights installed, and we couldn’t be happier with how they look! Ordering them was super easy, though delivery dragged on a bit—we had to chase up the courier and confirm when we wanted them dropped off. Once they arrived, though, the wait was worth it. The lights are gorgeous, well-made, and they’ve completely transformed the space. Definitely glad we chose them!
⭐️⭐️⭐️⭐️⭐️ 5/5 – Great Quality and Fast Delivery I purchased two black SAL 20W up/down LED lights (240V) and couldn’t be happier. They arrived in a very timely manner, were well-packaged, and in perfect condition. The build quality is excellent, the lights feel solid, and they look great once installed. Bright, modern, and exactly as described. Would definitely buy again and highly recommend to others.
Elegant and functional Tiffany floor lamp that illuminates two rooms. As promised, arrived with the leadlight intact, as well as the two bulbs ordered. Thrilled.
Great service and fast delivery. The outdoor pendant is better than expected. I will certainly buy again. Show reply
Latest follow-ups
Purchased in ground driveway lights. They were well packed and appear to be good quality. I am unable to comment on their performance as they are yet to be installed.
Follow-up · In ground driveway lights are just what was needed and working well. I consider them to be of good value. Delivery process was good.
Good shopping experience – Good quality item as expected. Competitively priced. Friendly staff. Would recommend.
Follow-up · Items purchased were 10mm thread, unswitched lamp holders. Straight forward transaction. Items were collected from warehouse
I was very pleased with the help they provided me to enable the purchase of a light shade that would fit a fan we purchased a long time ago. The sales consultant was very polite, when he was not sure I was ordering the right shade, he referred it… Read more
to his manager. When the shade arrived, it was packaged well and no damage was found. I would definitely use again.
Follow-up · I have not had any issues with the shade I brought.
Positive reviews
I ordered a light fitting to save a very old standard lamp, it had to be a specific female screw thread for a metal insert for the wooden lamp. It shipped next day, fits perfectly and was such good value for money.
These guys were so good to deal with. A light that we'd wanted wasn't available and they took the time to contact their supplier to give us an instore date. We chose replacement items, the order was packed that day and arrived 2 days later. Amazing!
Find out how OnlineLighting.com.au compares to other Lighting & Fan Shops
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Easy installation, great product, exactly like described. Our electrician was quite impressed with everything about it. It was the first time he had seen anything like it and it went in very easily and functions all very easy to work.
Negative reviews
Ordered a light fixture with a 105mm fitting and when it came it was 90mm. I rang up, after getting no response from email, and the salesman was very aggressive and said the fitting was always measured in inches, mm were irrelevant. (Even though every other company said their fitting was 90mm) I managed to get a long bolt to get it to fit, but it… Read more
is off centre and looks incorrect and off balance. It felt like they have a ‘no return policy’. I would not buy from this company again.
I didn’t know I was getting Kmart quality with Harvey Norman prices. I see why the brand was hidden. I guess when I don’t see this review posted, there is always Face Book.
Unethical refund practices—check your bank statements! I ordered a bedside table that turned out to be discontinued. Online Lighting cancelled the order, but when they issued my refund, they quietly withheld $23.78, attempting to pass their non-refundable PayPal merchant processing fees onto me. When I called them out on it, they initially claimed… Read more
I had to wait for PayPal to send the rest. It wasn't until I formally threatened a PayPal dispute and cited Australian Consumer Law that they suddenly "found" the mistake and refunded the remaining balance. Passing business transaction fees onto a consumer for an order the retailer cannot fulfill is illegal and highly unethical. I wonder how many customers don't notice the missing funds? I will not be shopping here again.
Recent reviews
Disappointed about replacement product and service – After searching the internet to find a replacement remote for my Aviator fan. I found "Online lighting and Living" i called them to ask questions about a replacement remote and was satisfied that they would send me a remote specifically for this model fan. Instead i received a universal remote kit and reciever. I called them again to ask why i now… Read more
need to remove my fan from the ceiling, pull apart my fan and install a new receiver? When the whole point of my search and phone call to them was to order the correct remote so i didn't have to make extra work for myself. I expected to receive the remote only, specifically for the aviator model that would pair to the fan without the fan being removed from the ceiling and being disassembled. I paid more money specifically to order the correct remote, for my fan so i can use it straight out of the box. The cost was almost halve of what a new fan cost to buy. I should have just bought a new fan that comes with a remote paired to the fan. I feel jilted and decieved. Before writing this review i called "Online Lighting" to discuss the situation, i was not happy to find out about the refund of 15% restocking fee deduction for sending me a universal remote and sender, when specifically called them to verify the correct remote for my fan before ordering.
Manvell, OnlineLighting do not accept your… Read more
Responsive and respectful Customer Service – Amazing customer service. Here's what happened: I placed an order for two pendant lights and want to change the colour. Wrote them an email and got a response instantly. An hour later, I received a call about one of the light I selected being out of stock and the guy was very apologetic. After I hung up, I went to their site and check and viola… Read more
the out of stock items were gone. Now you might think this is all normal for a business to do, but let me tell you, I have encountered online sellers who take days to get back to you and weeks to let you know if some items are out of stock. The speed of their responses to query is honestly quite impressive and that's all anyone can really ask for when shopping online - a responsive customer service operated by HUMAN and able to answer your query respectfully and quickly. I'll post an update once the items arrive. If they are exactly as shown in the pictures, we will be getting our lights exclusively from this place...and so should you!
Edit: light came. Exactly as pictured. Good stuff
Was after a very specific and hard to find lamp which I found on OnlineLighing. I called to confirm the product was in stock and Carl went and checked the physical stock for me. After ordering and the lamp arrived, the lamp shade was damaged and I called to coordinate on the issue and spoke to Carl again. The issue was fixed fast and 24 hours later I had a replacement lamp shade. Carl and the team at Online Lighting are superstars!
These guys were truly amazing, supplied me with globes for my standard lounge room light, everywhere I tried before said no< light is too old, didn't try to get anything for me, when I got on the internet and found these guys, they went out of their way to satisfy me, EXCELENT SERVICE, THANK YOU.
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Whilst OnlineLighting regret that you are… Read more (+2 replies)