3,813 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Best Pool Supplies is overwhelmingly positive, with customers frequently praising the rapid shipping, competitive pricing, and user-friendly website. Reviewers also highlight the supportive customer service team, who efficiently handle exchanges, warranty claims, and technical advice. While a small subset of feedback notes occasional delivery delays or minor product compatibility issues, these are vastly overshadowed by the reliable and cost-effective shopping experience.
Reviews with attachments
The Zodiac TX20 Scrubber Brush I ordered was delivered on time as per the confirmation I received. All worked perfectly. Show details
Excellent service and fast delivery! I bought a Zodiac Factory Tune up Kit for an AX20 pool vacuum. It was easy to install and the vacuum now is as good as new! It cost me less with free delivery than my local pool supply stores! I will definitely be buying from this company again! Show details · 1
Speedy delivery! Love my Zodiac TX35 swimming pool robotic cleaner!! Great price and great product! Highly recommend! Show details · 1
The original Davey pressure gauge had failed after 6 years with the needle initially having become stuck on zero then breaking (see photo) the cheapest Davey equivalent replacement that I could find was $109. A Black Friday search found one from Best Pool Supplies for $29.74 normally $34.99 called a 'Pressure Gauge For Pool Filters - Oil Filled -… Read more · 1
Stainless Steel - Back Mount' Arrived within the week, a straightforward replacement for the Davey and its working fine. Difference other than price is that the Davey gauge is in PSI as well as Kpa, is in finer increments and goes up to 300Kpa as opposed to 250 Kpa. Both of the latter not relevant for the purposes requirement.
We have ordered many things from these guys over the years for the pool and the spa, always quality service and quick delivery from a reputable company. Would recommend. Show details
Speedy delivery. Filter cartridge is great quality. Pool water looks great. Show details · 1
I have bought 2 replacement cartridge filters over the past 2 weeks along with my previous ones in the past. They were delivered very quickly and also contained a small gift. All of my pool needs come from Best Pool Supplies. Show details · 1
I have an old Mytronics Dolphin pool cleaner robot with foam brush that need replacing when worn out. I found the Best Pool Supplies the best and fair supplier to source and stock the wonder brushes. The process is as easy as 1-2-3 through their website and delivery turn around is very fast. There are discounts on some items and the prices are… Read more · 1
competitive. I recommend using Best Pool Supplies for the pool items. Thanks for nice services. Bijan Last order #516730
Outstanding service thank you , from placement of order to receiving our pool cleaner was seamless , the Kokido Vektro Mini Rechargeable Pool Vacuum looked smaller at first then what we thought it would be but it states mini in title so that’s our error - in saying that it works just like it should perfect for those quick cleans you want to do… Read more
before using pool which is why we purchased as our dolphin robot takes alot longer and can’t spot clean like this can . Very happy and will use this company again thank you .
Fast delivery, easy ordering, great products, was nervous about ordering online but was exactly as advertised. Show details · 1
I was amazed at the speed of delivery. The products arrived the very next day! The presentation and packaging of the pool kit is beautiful and professional either way clear instructions on how to use it. Our spa now is crystal clear with the added health benefit of magnesium to sooth the tired muscles! If a spa could speak, I'm sure she would have… Read more · 1
giggled with glee! We did not use our spa much before, but now we find ourselves in there every day. Maintenance used to be a pain. No more!
I bought this Polaris Back-Up Valve to replace my old one, and it made a huge difference right away. The installation was super easy—just plug and play. My pool cleaner now runs smoothly and efficiently, no more getting stuck in corners or missing spots. The quality feels solid and durable, and it’s clearly built to last. I’ve been running it for… Read more · 1
a few weeks, and it works perfectly every time. Highly recommend this genuine Polaris part if you want your cleaner performing like new again!
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Great business to deal with. Good communication and fast shipping. Highly recommend. These guys have a great range of pool equipments and supplies for unbeatable prices. Show details
I purchased a replacement “Sterns skimmer basket with handle” for my above ground Sterns pool. It was the only one I could find online that was the right size. It was easy to order and came quickly via Australia Post which was very handy for me because my old one had broken and I live in a rural area a long way from a retail outlet. Show details · 1
Highly recommended. Have done 2 purchases with them. Superfast delivery and reliable. Products as described and good quality. Show details · 1
Latest follow-ups
Had a 10yo astral viron p600 that was installed with the pool and it's always been noisy. I felt it was starting to get noisier due to old age so a good time to seek out a replacement. I'd never been able to take advantage of the p600 control… Read more · 1
features thanks to proprietary controls that only work with their own stuff. Initially I was after a cheap replacement but after a considered chat with someone from BPS, I realized what I was thinking about wasn't what I needed either so more research done and I settled on the Madimack inverflow pro 300. I did the price checking and did find a cheaper price but it appeared to be old stock and the other shop was not as responsive to queries as BPS are. The pump arrived in quick order and I just wish I'd bought this thing earlier! Compared to the p600 this thing is silent. The only trouble I had was the union barrel wasn't a perfect mate with the top connection and I managed to strip the thread on the plastic, but the metal threads were ok. A bit of careful surgery on the plastic starter thread and install on the suction port instead solved my problem (when installing you need to push hard as you screw until it engages smoothly). The independent Wi-Fi control is great too providing a liters per minute flow rate and power consumption figures. Didn't need support as part of the install but knew I was in good hands if I did.
Follow-up · The only issue I've had to date was that some small leaves got past the skimmer and clogged up the impeller. I cleared the jam but the flow sensor no longer works, so I can't use the flow rate as a setting any more and can only use the percentage of power. So I've set it at 80% and it just ticks away quietly. It's set and forget... But I must… Read more
Purchased Pentair ONGA Pool Shark Best price on line. Great communication Fast free delivery definitely recommend and purchase from Best Pool Supplies again Show details · 2
Follow-up · Excellent. Easy to set up and performing exceptionally well. Our pool is 13 m and it copes extremely well. Would highly recommend.
They are great to do business with, we had to get a new sand filter about 6 months ago and received really good advice and a great price. In addition… Read more · 1
I just purchased a new pool cleaner via the website which we got in two days and was very easy to buy so I would recommend Best Pool Supplies for any pool gear.
Follow-up · The advice on the pool filter was making sure I had the right size and using glass as the medium the team explained what glass I needed and how to install it. The buying process was very easy and the pool cleaner arrived in under 3 days. This was a replacement cleaner of the same model it works quite well but does get clogged up occasionally as we have a lot of Gum trees.
Follow-up · My Son who is a plumber installed it as we also had to get a new pump so it was all redone. The cleaner is an easy setup for most pools it is a Zodiac MX40.
Positive reviews
⭐⭐⭐⭐⭐ I recently purchased a Zodiac ZXC100 cartridge filter from Best Pool Supplies and couldn't be happier with the experience. Their communication was fantastic from start to finish, the freight arrived on time, and the cartridge was a perfect fit. Everything went exactly as promised. I would definitely use Best Pool Supplies again and highly recommend them to anyone looking for quality pool products and excellent customer service. Show details
Very responsive with quick shipping, service was excellent and very professional. The wrong part was ordered and delivered yet their service was very professional and quick. Highly recommended and would deal with them again. Show details
Fantastic team, service and follow up from Best Pool Supplies - after buying a PoolBot (Robot My Life) through their website it stopped working after 12 months (2 year warranty provided). It took another 4 months to just get the pool cleaner back to Robot My Life (in VIC), then after 5 weeks I was told that the company had gone bust and Best Pool… Read more · 1
Supplies offered either a replacement or full refund, which was in my bank account before the end of the week. Highly recommend Best Pool Supplies and they will be my first stop for any other pool supplies.
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Negative reviews
Absolutely appalling customer service. This place should be renamed Worst Pool Supplies. While still inside the store, I decided not to purchase a filter because I wasn’t certain it would fit. I was then told I couldn’t return it. When I pointed out that I hadn’t even left the store, I was informed that any return would incur a 30% fee. Utterly… Read more
ridiculous. Charging a penalty before a customer has even walked out the door is unacceptable and demonstrates complete disregard for basic consumer standards.
I have been a loyal customer for years, but after this disgraceful experience, never again.
Best Pool Supplies supplied a good product at a good price the only let down was the terrible service from Startrack I would recommend if purchasing from Best Pool Supplies that you contact them first and check if Startrack is the courier they will be using if so I would purchase elsewhere. Show details
Good afternoon, Thank you for taking the time… Read more
The item is not received yet. I am still expecting the delivery that was indicated the item was delayed or sent to the wrong place. My pool is becoming green and cloudy. Hopefully I can get the item tommorw. Show details
Bill, please accept our apologises again. I… Read more
Recent reviews
I recently purchased a Polaris Back Up Valve Complete - Generic from Best Pool Supplies to replace the broken one in my Polaris pressure-side pool cleaner. The shopping experience was smooth and hassle-free, with the item arriving within a week despite standard shipping. Installation was straightforward—just unscrew two nuts, swap it out, and… Read more
ensure the water jet outlet faces the cleaner about 18 inches away. It matched the original size perfectly, fitting seamlessly without any modifications, and the quality feels robust with reliable internal gears for consistent performance.
Once installed, my Polaris cleaner sprang back to life immediately, backing up every few minutes to avoid getting stuck in corners or by the steps, covering the full pool effectively. No leaks or issues after weeks of use, and it's a premium generic replacement that performs like the genuine G52 part. Great value and top-notch service from Best Pool Supplies! I will continue to source parts and pool products from Best Pool Supplies.
- +2
Terrible experience with a Bestway Powersteel pool supplied by Best Pool Supplies and the follow up service, sales and warranty experience. Poor steel coating doesn’t perform. Rust developed within 3 months. Replaced. Rust developed over the following 5 months. Was told it is still under warranty. Sent photos to Beet Pool Supplies and Bestway.… Read more
They started nitpicking about which part numbers when clearly all the poles had rust and in a few short months no more warranty to cover it. Then weeks later after putting the rusted poles into the verge pick up they asked for more photos and denied the claim. My advice. Go to the effort of dismantling your Bestway Steel Pool and look inside the poles. That Rudy from inside sheee you can’t see as well as wher the powder coating is either too thin or has failed. Claim on the ladder while you can in the first year because it will not last and they make more money off you buying $140-$180 replacement ladders. And watch and screen shot the pricing of these pools over the next few months. The exact same BESTWAY pool code jumped from $2299 up to $2999 in the space of 2 weeks on the Best Pool Supplies site. The same thing happened last year when I was looking at purchasing the power steel pool I eventually bought for the hiked price! The industry needs to be investigated in my opinion for price gauging in summertime and a lack of concern for illusory assistance of its powder coated pools promoted as “fun for the family for seasons” when these pools deteriorate so quickly, based on my experience
Hi Renae, we are sorry to read that you were… Read more
We had some issues with our spa. Ghislaine and the team worked hard to ensure we were happy and everything was amended. I have absolute faith in this company as they go above and beyond. Thanks team! Show details
This was my second time dealing with Best Pool Supplies, and on both occasions the service levels from them have been second to none. A lot of businesses complain about times being tough, and they are, but they could also learn a lot from Best Pool Supplies on what it actually means to provide excellent customer service. Ghislaine Went over and above to make my purchase as simple and easy as possible. Highly recommend this business Show details
I would not recomend buying anything from this company.They do not care about you once you have purchased your product.No warranty service.We purchased a Zodiac FreeRider Fr200 Cordless Robotic Pool Cleaner 29th November2025..I rang the company on 14th July 2026 as the cleaner will not charge ( not working at all).I was told it was still under… Read more · 1
warranty give job no ect.I have rang the company 5 times spoken to driffrent team members beeing told they have give the job to a 3rd party.As phone call dont work i have emailed the compay to be told it out of warranty???. STILL WAITING FOR A REPLY.After my review was posted I had a call from Craig the owner of Best Pool supplies within hours he had sorted out the problem with their warranty team and as i write this oyr robotic clearner is in for warranty issuies.Thank you Craig.
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Hi Moh, we are sorry to hear that you were… Read more