Factory Pools Perth
Verified343 reviews
- +1
Really happy with the service received from Factory Pools Joondalup and all associated with our install. From the extremely hard working install team to the Supervisor and office staff keeping us updated and checking everything was to our satisfaction. Would recommend without hesitation. Show details
Since my wife like one of your designs and colours.... I had a great experience with this business- From go to woe the communication was excellent. All the staff that attended our property were fantastic to deal with from the sales staff right down to the guys shovelling sand. Show details · 1
Reviews with attachments
- +2
From the get go it was fairly easy to choose and order our new pool. Customer service was good, and queries were responded to in a timely manner. Pool installation went well. The team who operated the cranes and the delivery drivers were all very professional and pleasant. Clearly know their jobs. Our installer, Raf, was fantastic. He knows what… Read more · 1
he’s doing. He works so hard and gave us some great tips during the process. Billing has been a little bit of an issue. We’ve been charged for variations I am still querying as at no stage of the pool installation were we told there would be extra charges. Also awaiting a credit on our account which hasn’t been deducted. I’m sure that will be sorted. Two concerns - we’ve had multiple warranty claims on the equipment since it was installed which is frustrating and has us feeling a little concerned about ongoing issues in to the future. Time will tell. Also, I’d be very careful about selecting a pool colour from the website which shows pool shell and water colours. Our pool doesn’t reflect the images we viewed online, at all. So we are disappointed we didn’t receive the colour we were expecting. I’d recommend visiting a display to see colours in real life. I’d recommend FPP but would give these tips in advance.
Great experience beautiful product , family is loving it especially grankids – Great service and after care. It’s beautiful to look at and lovely to swim in Show reply
Excellent Product and Excellent Service from start to finish – From start to finish, from sales to construction to final handover, the experience was seamless and conducted in a very professional manner. The quality of the product is excellent also. I have recommended Factory Pool Perth to my family and friends. The kids love it .... thank you Richard & Louisa Cotter Show details · 1
- +3
Wonderful service from Lauren at Factory Pools In Mandurah . Construction and fit out all done in a day with ease Show details · 1
Great company to work with the entire process, and now we cannot wait for Summer! The installation team were amazing! They measured every mm and made sure we enjoyed every second of it! We love the colour we have picked! Show details · 1
Really happy with the whole process. The showroom is always busy but they still make the time to see you and help you out. Everyone was really friendly and super accommodating with the MANY changes I made to my pool Everything went really smoothly from start to finish with no issues, and they made the whole process really easy. Would definitely recommend. Show details · 1
We found them at the pool expo initially and then went and got a quote. The staff were very friendly and knowledgeable. The whole process ran smoothly and install was on time. Could not be happier with the whole experience. Looking forward to the warmer weather so we can make the most of our pool! Show details · 1
Communication and attention to detail, they were always happy to answer any question or concerns we had. After the pool was installed follow up from the company was excellent Our overall experience went above and beyond. Show details · 1
Professional service from start to finish, communication relating to all stages of the installation was excellent and would have no problem recommending Factory Pools Perth Show reply
We recently had a Cottesloe 8m x 4m pool installed by Factory Pools Perth and had a great experience from start to finish. The team provided excellent customer service throughout the process, keeping us informed and answering any questions we had along the way. The installation was completed professionally, and the handover was particularly… Read more · 1
impressive. Everything was explained clearly, including pool operation, maintenance requirements, and ongoing care, which gave us confidence from day one.
We're very happy with the finished result and would happily recommend Factory Pools Perth to anyone considering a new pool. Great product, great service, and a smooth overall experience.
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We recently have a fibreglass pool installed with factory pools Perth/ Barrier reef pools. The process from start to finish has been amazing. The communication was exceptional and timely. All timeframes were met and the only delays we had were due to us not being ready and no fault of the pool company. It was honestly a stress free process. The… Read more · 1
pool looks amazing and we are so happy with the pool and the amazing service we had. Everyone we dealt with was great. Honestly can’t fault anything. The pool system is very easy to use and we can’t wait till warmer weather to use it more often. The equipment is also of high standard-robot vacuum etc
Our experience with Factory Pools Perth Joondalup has been fantastic. From the very beginning, Ben was exceptional throughout the sales process. He provided a detailed and transparent quote, answered all of our questions, and took the time to explain what to expect throughout the entire project. This was crucial in helping us decide whether… Read more · 1
installing a pool was the right move for our family, both financially and in terms of timing.
Like any project, we experienced a few minor issues along the way regarding booking dates and some extra sand left on site. However, this is where Luke, our Site Manager, truly stood out. He was absolutely outstanding. Even under what I could see was a great deal of pressure, he always made us feel looked after and went above and beyond to resolve any concerns promptly and professionally. Nothing was ever too much trouble, and his commitment to delivering a great outcome gave us complete peace of mind.
Ben and Luke are the reason for my 5-star review. Their professionalism, communication, and genuine care made all the difference. They didn't just deliver a pool—they delivered a positive experience for our family.
Thank you both for making it happen. We couldn't be happier and would highly recommend Factory Pools Perth Joondalup.
- +1
We had an awesome experience! It started with Kathy at Factory Pools in O’Conner, she was so helpful in explaining everything in our situation. Then we met with Don, fantastic that he was in guiding us with our way that we could understand everything we needed to know about pools. Installation went smoothly! Damon the site supervisor was on hand… Read more · 1
making the dig, the crane flow nicely. Thomas the installer! Awesome Perfect man for the job! Then on handover, Ben the technician showed us the ins and outs of the pool pump/filter/ water testing! Thank You. A special Thanks to Rachael. Back of house! The customer service team, were always happy to help. Apologies if I missed anyone!!
We recently had our pool installed by Factory Pools and couldn’t be happier with the result. From the initial consultation through to completion, the whole process was professional, efficient, and stress-free. The team communicated clearly, kept us informed throughout the build, and delivered a high-quality finish. Any questions we had were… Read more · 1
answered promptly, and their attention to detail really showed in the final product.
The pool looks fantastic and has completely transformed our backyard. We would highly recommend Factory Pools to anyone looking for a quality pool and excellent customer service. Thanks to the entire team for a great experience!
Quality product and very good customer service,will highly recommend to my friends and family Show details · 1
Latest follow-ups
Clear communication along the way, from initial planning, sizing, quoting through to installation, invoicing and handover. All the equipment works well and was well explained. Was spotless and sparkling at handover! Very happy with the decision to engage with Factory Pools. Show details · 1
Follow-up · Any questions I had about the pool installation process was answered without issue by head office. What I was quoted was what I paid and there were no complications with installation, no rocks, so there were no additional costs. Everything about the installation was uncomplicated and there was no damage to the front verge. The road was also… Read more
In-depth reviews
From our first enquiry through to the final handover, the entire experience exceeded our expectations. The team was professional, easy to deal with and kept us informed throughout the whole process. Their customer service was excellent and any questions we had were answered promptly and thoroughly. The quality of the finished pool is exceptional… Read more · 1
and we felt the pricing represented great value for money. It's clear they take pride in the standard of their work.
A huge thank you to Travis, who installed our pool. He was an absolute standout throughout the installation. His professionalism, attention to detail, workmanship and friendly attitude made the whole experience stress-free. He took the time to ensure everything was completed to an incredibly high standard and it was obvious he genuinely cared about delivering the best possible outcome.
The contractors involved were all reliable, courteous and completed their work to a high standard.
We wouldn't hesitate to recommend this company to anyone considering a new pool. If you're looking for outstanding quality, excellent customer service, fair pricing and skilled tradespeople, then you won't be disappointed.
Stradbrooke 6mx2.5m pool We started our journey with Amy who answered all our initial queries and made recommendations on their “essential plus” package that gave us even better value and gave us confidence in the company and their customer service. A few weeks later we visited Mandurah and finalised things with Dave and whilst disappointed with… Read more · 1
a May install date we understood we were late to the summer party. Then we got the call that they had a cancellation and could accommodate us almost two months earlier, happy day!
The installation was managed by Matt who was courteous, timely and listened to our requests and accommodated most of them, thanks Matt! Our dig did hit rock and obviously that ended up costing more but we understood that could happen and fortunately was only one day. Kerry and also the accounts team helped the journey positively as well with their timely communication, thanks.
Arlen finished the installation and was one of the most professional we have met ensuring we were informed as he managed the final days and again listened to our requests on the equipment positioning, great job!
Gary came in for the final clean and handover and left us with a clean pool and (mostly!) understanding the complexity of our system.
We are looking forward to many years of happy swimming!
We recently had our pool installed by Factory Pools O'Connor, and I honestly couldn't be happier with the entire experience. From our very first interaction with Don in Sales through to the installation team and the final handover, the level of professionalism, communication, and attention to detail was exceptional. The whole process was seamless… Read more · 1
and ran exactly as promised, with no unexpected issues or surprises along the way.
Every stage was clearly explained, and all information was provided in a comprehensive and easy-to-understand manner. No question was ever left unanswered and the team was always happy to help and provide guidance whenever needed.
The installation crew were efficient, professional, and took great pride in their work and the handover process ensured we felt confident and informed about everything moving forward.
A big thank you to entire Factory Pools team. We are absolutely thrilled with the result and would highly recommend Factory Pools O'Connor to anyone considering getting a pool.
Find out how Factory Pools Perth compares to other Pool & Spa Shops
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Positive reviews
We were so nervous about heading into such a large project without having any idea about pools what so ever. Their team couldnt have been more helpful and efficient. Communication was great with office, the team onsite were so good and respectful. Just made the entire project go so smooth and stress free! Show reply
Factory Pools were amazing, we found them at the pool show and knew nothing about pools. They did everything for us and the pool looks stunning. Every step of the way was super easy. Really appreciate it and cant wait for summer! Show reply
Very happy with the installation of our new pool through factory pools. Don, Kerry and our site supervisor Damon were lovely, responsive, professional. We are on a tiny block which presented some challenges but the process was smooth and we felt reassured by the professional service we received Show details · 1
Negative reviews
I’m giving this a 1-star review, which might sound harsh given that the pool build itself turned out well. However, my experience after completion has been disappointing. I currently have a warranty claim and clarification requests that have gone unanswered. Communication after handover has been slow. The main issue, though, is with the… Read more
recommended contractors. During a pool build there is a lot of unforeseen additional work — in my case plumbing and landscaping. While I understand these trades are technically independent, they were provided as recommendations and I trusted that they would be reliable and fairly priced.
Unfortunately, I felt significantly overcharged. I was billed approximately $2,000 for around 1.5 hours of plumbing work, and paving was quoted at $260 per square metre — well above typical market rates. This created unexpected cost overruns and put pressure on the overall project budget.
I’m not questioning the quality of the pool itself, but I would strongly advise future customers to independently verify pricing and seek multiple quotes for any external works. In my experience, the recommended contractors were not cost-competitive, and Factory Pools did not take responsibility for the outcome.
Proceed with caution and do your own due diligence.
Terribly unorganised – I could not recommend against factory pools enough. Delivered all our pool equipment to the wrong address. Side of the pool wasn't compacted enough and started to warp. Lost 2x $5000 payments to which I had to prove with a bank statement I had made them. Overcharged me $1900 for sand removal and had mountains left over around the pool which I had… Read more
to remove myself. The "Site inspector" was non existent and never on-site when the team came across issues which was often. 1 and a half years later they came back chasing more money for works they never completed which I explained to them in email and them got no responses from so they sent a debt collector to receive the money. Terribly unorganised company, very unprofessional, customer service is non existent. Please I recommend you look for another pool company befor even considering this horrible company.
nothing but trouble – from the inadequacy site preparations to the sales person lacking technical ability to plan an install, we are now three years in and will need to refurbish our shell. we have coping pavers loose and a skimmer box housing delivered but never installed , we were spec'ed the wrong heater , pump and chlorination unit. after at least 8 breakdowns… Read more
with the chlorination unit the supplier replaced it with the unit we should have been supplied with. we at least had the initiative to request a heater 3 sizes bigger and its still barely enough. originally the manager came to our house and agreed the pool shell was never prepared properly before delivery and replaced our pump, we thought we were getting somewhere and then he left the company and FP then lost interest in doing anything for us. there was red parts of the pool mold left on the shell and some guy came out and smashed them off with a broom stick and chipped the gel coat off , they said they would come back and fix but three years later we have given up seeing them. the pool has lumps through the floor as the installer did not level the floor properly , FP says this in normal. we told them our daughter has cerebral palsy and wanted to use the pool for therapy and wanted the pool to be 30-32deg and after the shell went in they gave us the warranty document outlining above 28deg would void the warranty, we would have gotten a swim spa if we knew. now the gel coat has dropped off and we have nowhere to turn to. SPASA are useless and when FP say its normal to have lumps in the pool floor and SPASA agrees , no one at SPASA would admit to saying it or do anything about FP. its a good example of how and industry should never be self regulated. SPASA is just a body to collect money from its members and protect them when things go bad. we withheld the last payment until they would come and repair the shell , we haven seen them since after multiple emails they would come and fix. do yourself a favor and choose a proper pool company and demand engineered site preparations. there is so many other things that have gone wrong for us with FP we could write a novel.
Recent reviews
Superb. Everyone was extremely helpful throughout. Matt was knowledgeable without being 'salesy', and readily contactable (and patient!) when we were making decisions, making sire we got what was right for us. Kerry and the team looked after us during and after, ensuring all the various contractors were communicated with and delivered on time.… Read more · 1
Jayden talked us through the site and made sure we were good to go, and Glen made sure the install went without a hitch and was a great source of hints and tips. The pool crane operators even let my daughter sit in the cab - all switched off of course - that really made her day! A pleasure to deal with, highly recommended.
We had a good experience with Factory Pools Perth. The staff were easy to deal with, kept us updated throughout the installation, and answered any questions we had. The pool was installed professionally, and we're happy with the final result. Overall, a positive experience. Show details · 1
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Hi Pedro, We’re sorry to hear you feel this… Read more (+2 replies)