Brighton Homes

We had the pleasure of dealing with Lara, our project coordinator, for our new build with Brighton homes. Lara has an excellent communication style which gave us great confidence that we would be informed regularly with the progress in our build plan . She had good knowledge of the process and we were very happy that she was on board with us . Thanks Lara - Regards Michael and Tracey L Show details ·  1

Our experience with Brighton Homes throughout the administration and pre-construction process has been very positive. Communication has been clear, the process has been well organised, and the team has always been helpful with our questions. A special mention to Jessica Ainsworth, who was our consultant for the final colour selection. She was… Read more ·  1

fabulous throughout the appointment—very knowledgeable, patient and helpful, and made the whole selection process much easier and enjoyable for us.

We also dealt with several other team members during our Open Studio appointments, and they were all friendly, professional and helpful as well. Overall, we’ve been very happy with our experience with Brighton Homes so far.

We are currently about halfway through the construction of our new home, and I would like to take this opportunity to share my experience with our Site Manager, Kell Gadsden, so far. I have been very impressed with Kell’s professionalism, communication, and approach to managing the construction. His weekly updates are particularly commendable and… Read more ·  1

keep us well informed about the progress of our home and what is planned for the following week.

What I appreciate most is the way Kell manages the construction schedule. If there is any delay or something does not go according to plan, he makes every effort to catch up in the following week and keep the overall construction progressing on schedule.

Kell is also very responsive. Whenever I have had a question, concern, or needed clarification, he has made sure to respond promptly, usually on the same day. This level of communication gives us confidence and makes the construction journey much smoother and less stressful.

Thank you, Kell, for all the great work, support, and guidance you and your team have provided so far. It is genuinely appreciated.

We are looking forward to seeing the rest of the construction progress and, once our home is completed and handed over, I will be more than happy to share a complete review of our overall experience.

Greg Sturges was absolutely amazing from the very first day I met him onsite, when our block was nothing more than an empty lot, right through to the completion of our beautiful new home. To say we feel like we won the lotto having Greg as our site supervisor is a massive understatement. Nothing was ever too difficult, and Greg was always just a… Read more ·  1

phone call away whenever we needed him. We rarely had to call, though, because everything ran like clockwork.

Our inspections were consistently very good, and anything that was identified was promptly addressed and resolved. We also received regular photo updates through the portal, which kept us informed and gave us great peace of mind throughout the build.

If you're lucky enough to have Greg in your corner during your build, you're in very good hands. His communication, professionalism, attention to detail and commitment to delivering a quality home really stood out to us.

We'd also like to give a huge thank you to all the Brighton Homes admin and support staff who helped make the whole process such a positive experience. A special thank you to Jordan, our Project Coordinator, Simon, our Sales Consultant, Jessica, who helped us with our electrical selections, Mariah for her awesome work during our colour selections, and Natalie, our Plan Presenter, who was also fantastic to work with.

Everyone played an important part in helping bring our home together, and we really appreciate all the effort and support along the way.

A massive thank you to Greg and the entire Brighton Homes team! We couldn't be happier with the outcome and absolutely love our beautiful new home.

Very happy customers! ❤️

Extremely disappointed with Brighton Homes. Our experience with Brighton Homes has been extremely disappointing and, unfortunately, what should have been an exciting time building our home has become an incredibly stressful and frustrating experience. We have been in the process with Brighton Homes since August last year. Thirteen months down the… Read more

track, we have only reached the frame stage. Our experience during the sales process was very positive. Unfortunately, once we moved from our sales representative into the construction phase, our experience changed dramatically. Since then, we have experienced mistakes, lengthy delays, poor communication and repeated explanations that have changed over time. We have often felt that we have had to chase for information rather than being proactively kept informed about what is happening with our build. One thing we would strongly recommend to anyone building with Brighton Homes is to triple-check every set of plans, particularly any plans that are updated or amended. We found that updated plans contained numerous errors and omitted important details. This created further confusion and frustration and left us having to identify and question issues that we would have expected to be correctly reflected in the plans provided to us. A recent example is our roof. We were initially told that the roofing product could not be obtained. Approximately 2.5 weeks later, the roofing materials finally arrived. We were then assured that the roof would be prioritised and installed promptly. One week later, the roofing materials are still sitting on the ground. We were given windy weather as one of the reasons for the delay, despite only one of the previous eight days apparently being affected by wind. We are now being told that the issue is that a roofer cannot be sourced. What makes this particularly frustrating is that we are watching other homes being built by Brighton Homes progressing around us, while our home continues to sit there. We understand that building a home can involve genuine challenges. Supply shortages, weather and contractor availability can all happen. What is difficult to accept is the ongoing lack of progress, inconsistent explanations and commitments that don't appear to be followed through. After 13 months, we expected to be considerably further along than the frame stage. We chose a large and well-known builder because we expected that their size, experience and resources would provide us with a well-managed building process. Unfortunately, that has not been our experience. The biggest disappointment has been the contrast between our experience with the sales representative and what happened once we entered the construction phase. The experience went from feeling positive and exciting to one of continual frustration, delays and uncertainty. We sincerely hope the remainder of our build improves and that our home can finally progress without further unnecessary delays. However, based on our experience to date, we would strongly encourage anyone considering building with Brighton Homes to do their research, ask very detailed questions about construction timeframes and communication, and triple-check every plan and revision themselves rather than assuming the updated documentation is correct and complete. At this stage, we are extremely disappointed with how our build has been handled and with the experience we have had with Brighton Homes.

Chae Our Project Coordinator has been fantastic throughout our building journey. She’s professional, friendly, responsive and always keeps us updated. Her support has made the process smooth and stress-free. We really appreciate all her help and would highly recommend Chae and Brighton Homes! Show details ·  1

We couldn’t be happier with our experience with our Site Supervisor Gavin at Brighton Homes. From the very beginning, Gavin has been professional and approachable, making this stressful process feel much easier. Gavin approached our build with care and attention to detail throughout the build, highlighting Brighton's commitment to quality. He has… Read more ·  1

kept us informed at each stage, answered our questions promptly and taken the time to explain things clearly whenever we needed clarification. His willingness to listen and address any concerns has given us great confidence that our home is being built to a high standard. It really stood out throughout the proces, Gavin’s pride in his work and his genuine commitment to ensuring everything is done properly.

We have really appreciated having Gavin as our Site Supervisor and feel very fortunate to have had someone professional and easy to deal with managing our build. His efforts have made a significant difference to our overall experience.

A huge thank you to Gavin and the Brighton Homes team. We would have no hesitation in recommending Gavin to anyone building their new home!

I would like to say a HUGE thankyou to Paula Jonson from Brighton Homes. We couldn't be happier with the support provided by Paula. From day one, Paula has been friendly, professional, and incredibly helpful. Her outstanding communication and attention to detail have made our building journey smooth and stress-free up to Scheduling and I have no… Read more ·  1

doubt it will continue to be an enjoyable experience into the building phase. She consistently kept us informed every step of the way, promptly addressed any questions or concerns, and ensured every stage of the project progressed seamlessly.

Paula's extensive knowledge and genuine commitment to customer service exceeded our expectations. Paula goes above and beyond to support us, giving us confidence and peace of mind throughout the entire process. Her dedication to our project has made all the difference, and we are extremely grateful for her hard work and support. We highly recommend Paula and Brighton Homes to anyone looking for a positive and professional building experience.

Ash Wilson

I was disappointed with my experience with Brighton Homes during the pre-contract stage of my build journey. From the outset, I explained that timing was critical as my land purchase was not subject to finance and I could not obtain final finance… Read more

approval under the Help to Buy Scheme without a fixed-price building contract and valuation in place. With land registration anticipated within a matter of weeks, delays had the potential to jeopardise settlement or result in significant extension fees payable to the developer, subject to their discretion.

After signing the Preliminary Agreement and paying the $3,000 preliminary deposit, I followed up multiple times over the course of approximately a month seeking clarity around expected timelines for the consolidated tender and contract process. Unfortunately, I did not receive a timeframe update until I advised that I had no option but to proceed with an alternative builder who could meet my required timeline requirements.

It was also only during discussions regarding the MyChoice Studio process that I became aware that the colour selections and electrical appointment process could take at least a further month to complete before energy assessments could be finalised and a building contract prepared.

During the preliminary stage, no site survey, soil testing, drafted plans or consolidated tender were provided to me. I prepared my own marked-up plans and variations to assist with discussions and costing throughout the process.

While I acknowledge that Brighton undertook internal compliance and initiated drafting work and that the Preliminary Agreement provided for a non-refundable deposit, I was disappointed that no refund or partial refund was offered given the stage the project had reached from my perspective, and with no tangible work done - not even a consolidated tender quote.

Ultimately, I chose to proceed with another builder who was able to provide greater pricing certainty and a timeline that aligned with my contractual obligations and finance requirements.

I appreciate Matt's efforts in assisting with the Help to Buy Scheme requirements and in attempting to progress my file. However, I was ultimately left feeling frustrated and disappointed with the level of communication and the lack of clarity around pre-contract timeframes throughout the process.

For buyers working within strict finance approval and settlement timeframes, obtaining clear and transparent information regarding expected pre-contract timelines early in the process would be extremely valuable. Had the likely timeframes and process requirements been communicated more clearly from the outset, I would not have proceeded with Brighton and it would have saved me a couple of months of stress and uncertainty and the loss of a $3,000 preliminary deposit - neither of which I had to spare.

I was too early to write review, been 4-5 months to the house having major issues with wall cracking and door sticking, as expected it’s been back and forth with Brighton without resolution Show details

Imagine writing this last request for basic responsiveness and service and getting no response. Buyer beware… it’s just average with this builder. Brighton Team, I am writing to formally express my concerns regarding the ongoing defects in our home, particularly the failure of the air conditioning system, which has ceased functioning within… Read more

the first week of occupancy due to a safety switch tripping. As per the attached documentation, this issue was initially identified in November but was not rectified at the time. It was only followed up again post-handover by our project manager. We feel it is is unacceptable that we had to take possession of our home with a non-functional air conditioning system. However, due to scheduling constraints linked to the sale of our previous home, we had no option but to proceed with the handover. Urgent Air Conditioning Issue This matter is of significant concern, particularly as my wife is recovering from surgery and requires a comfortable environment. I contacted Aftercare Sales on Saturday evening, and after some discussion, I was initially advised that an electrician would attend Sunday. However, this has now been pushed to Monday morning, causing further inconvenience. While I understand that an electrician may not be able to repair the unit if the fault lies with the system itself, they must attend first thing Monday morning to rule out any switchboard issues. I do not want this issue delayed any further, nor do I want to see it pushed back throughout Monday or into Tuesday. Additionally, I find it concerning that Energy Air, your installer, has an after-hours contact number yet could not be reached by your Aftercare team. Furthermore, Actron Air does not provide weekend or after-hours support. Given the significant buying power and contractual agreements that Brighton and the NEX Group likely have with these businesses, the lack of after-hours support is perplexing. I am also deeply concerned that this air conditioning unit may continue to experience ongoing faults. Given the circumstances, if this matter cannot be fully resolved immediately, I request that alternative arrangements be made, such as the provision of a portable air conditioning units or other suitable solutions. Additional Outstanding Defects While most defects identified post-handover have been addressed, the following remain outstanding and require immediate rectification: Air Conditioning Upgrade Issue – The individual room modules for the upgraded system have not been installed. This was included in our selections and must be rectified without further delay. Bathroom Fixtures – In the main bathroom, only one single towel rail has been installed instead of two doubles, and in the ensuite, single rails have been installed instead of doubles. I am unsure how this discrepancy occurred, but it must be corrected. Given these issues, I expect clear confirmation of the rectification timeline for all outstanding matters. Please confirm that the electrician will attend first thing Monday morning in conjunction with Energy Air and Actron Air. Additionally can you provide an update on how and when the remaining defects will be resolved.

I’m really happy with my experience with Brighton Homes so far and the support they’ve provided throughout my house-building journey. The project coordinators, Chae Jonson and Amy Fox, have been extremely helpful and supportive throughout the process. Communication has been clear and well organised, and appointments such as the Colour Selection… Read more ·  1

and other stages have been arranged and managed really smoothly.

I’m very pleased with how everything has progressed so far and am feeling positive that the build will start very soon. I’m looking forward to continuing this journey with Brighton Homes and hope the rest of the process goes just as smoothly.

Thank you to the Brighton team, especially Chae and Amy, for all your help and support so far!

My Choice Studio Colour Choice appointment review Steph Stephanie Rabe was fantastic as she was able to adapt to our tastes and took the time to guide us and with care. we understand being a lot older that her own tastes may have been different but she adapted and delivered a great tasteful result! Thanks again Steph. Note ill do a separate reveiw in regards to costs and the journey later after house is built Show details ·  1

Just wanted to give a shout-out to our PC, Chae J, for being incredibly patient and understanding throughout all the back and forth with Developer Approval, Energy Efficiency requirements, and managing a challenging neighbour. After a long and bumpy journey, we finally received Council approval today (8 September 2026) and have now progressed to… Read more ·  1

scheduling. Chae also helped fast-track our Supervisor's site inspection, which was a huge help.

It's definitely been a ride, but we got there in the end. Thanks, Chae, for all your hard work and persistence!

I wanted to express my heartfelt appreciation for our site supervisor, Kell Gladsden, during this phase of our Brighton home construction. His dedication and professionalism have made a world of difference to us. Kell truly deserves the highest praise for how he represents Brighton Homes. His weekly updates keep us informed and in the loop, and… Read more ·  1

whenever we have questions, he responds promptly and takes the time to explain everything with care. It's comforting to know we have someone like him to turn to when we're uncertain.

From the very start, Kell has been incredibly supportive, ensuring everything is handled properly on site. We are genuinely grateful to have him in our corner.

As we reach the 40% mark in our construction journey, I’m relieved to say we haven’t faced a single issue. This gives us confidence that the project will continue to progress smoothly, as it has from the beginning.

We've been in our home for about 2 years. House has remained in an excellent condition. We had Pete from the Brighton Cares team complete the final touch up. Couldn't be more happier with the work done. Pete offered good service and made the house look as good as new. Show details ·  1

Natasha Cassidy has been an absolute pleasure to work with throughout our journey. She guided us seamlessly through to the final scheduling stage and made the entire process feel smooth and stress‑free. Natasha consistently kept us informed and updated on any changes that were required or any information we needed to provide to move things along.… Read more ·  1

We truly appreciated her professionalism, support, and dedication especially with multiple tweaks that were needed to satisfy council rules. Thank you, Natasha, for making this stage such a positive experience.

We have had such a positive experience working with Paula Jonson, our Senior Project Coordinator at Brighton Homes, throughout the admin stage of our KDRB journey. From the very beginning, Paula has been friendly, approachable and incredibly helpful. She was always quick to respond to our emails and calls, kept us regularly updated on where… Read more ·  1

things were at in the process, and was very efficient in helping move everything along.

A KDRB can feel like a complicated and sometimes overwhelming process, especially during the early stages, so having someone like Paula there to guide us made such a difference. We always felt like we knew what was happening and what the next steps were.

We are so grateful to have had Paula supporting us through this stage of our journey and really appreciate all of her communication, efficiency and guidance. Thank you, Paula, for making what could have been a stressful process feel so much easier!

The process so far has been smooth and transparent. Can't recommend Paula Jonson enough. She has been very thorough and on time with all requests and has been a pleasure to deal with. Show details ·  1