1,470 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Feedback for Brighton Homes indicates a highly positive sentiment, particularly regarding the professionalism of the staff during the pre-construction and construction phases. Customers frequently highlight the efficiency of the build times and the transparency of the pricing and design processes. While the vast majority of experiences are excellent, a small segment of feedback identifies significant concerns regarding post-handover quality and communication during the early planning stages.
Pros
- Exceptional Design Support: The MyChoice Studio staff, specifically in colour and electrical selections, are praised for their expertise, patience, and ability to translate customer visions into cohesive designs without aggressive upselling.
- Rapid Build Timelines: Multiple builds were completed ahead of schedule, with some double-storey homes finished in as little as five to six months, even when factoring in holiday shutdowns and weather events.
- Highly Communicative Site Supervision: Site supervisors are frequently commended for providing weekly photo updates, being easily reachable by phone, and proactively identifying and fixing defects before independent inspections.
- Effective Aftercare Service: The "Brighton Cares" team is noted for its responsiveness and professionalism in handling both minor cosmetic touch-ups and urgent post-handover issues like plumbing leaks.
Cons
- Variable Finish Quality: Some reports indicate poor attention to detail in final finishes, specifically regarding silicone work, grout, architrave joins, and paintwork.
- Pre-Construction Friction: A few users experienced a "rocky start" during the administrative phase, citing slow communication, errors in plans that required multiple corrections, and delays in studio availability.
- Post-Handover Structural Issues: Isolated but serious complaints mention significant defects appearing months after moving in, such as wall cracking, door sticking, and shonky electrical wiring.
- Discrepancies from Display Homes: Some feedback warns that standard inclusions or paid upgrades may not always match the aesthetic standard or quality seen in display homes.
Verdict
Brighton Homes is a strong choice for those prioritising a structured design process and industry-leading construction speed. While the administrative lead-up can be slow and final finishes may occasionally require follow-up, the company’s proactive communication and dedicated aftercare team generally ensure a high level of customer satisfaction.
From start to finish it was wonderful experience. Tania, Paula(project coordinator) and especially John site manager everyone was very helpful throughout. Even after the built and handover they are very approachable and prompt responses to any queries. Highly recommended!! Show details · 1
Jessica Ainsworth was amazing through our colour selections, nothing was a problem for her. She had so much patience with us and made our whole experience so much more enjoyable. She deserves every one of the 5 star rating we have given her. Thanks so much Jess! From Amanda, Lance & Hayley x Show details · 1
Reviews with attachments
We had our colour selection appointment at the Loganholme Studio, and it was an excellent experience from start to finish. The studio is beautifully designed, with a wide range of styles and themes on display, making it much easier to visualise different design options and make confident decisions. We chose the Luxe/Classic style, and the showroom… Read more · 1
was incredibly helpful in bringing our vision to life.
Jané Van Der Walt, our colour consultant, was absolutely fantastic. She was patient, knowledgeable, and guided us through the entire selection process with care and professionalism. She took the time to explain every single choice in detail, answered all of our questions, and provided practical, cost-effective alternatives without compromising on style or quality. Jané has an exceptional eye for interior design and made what could have been an overwhelming process enjoyable and stress-free. Her expertise, attention to detail, and genuine passion for helping clients create their dream home really stood out. We are incredibly grateful for Jané's guidance and would highly recommend her to anyone going through their colour selection journey.
We have come to the end of our Brighton Journey just completing our final Aftercare Visit for our 2 Year Anniversary. We wanted to give special thanks to Mariah who helped us select our finishes for what is now our beautiful home. We also want to give great appreciation to the Aftercare trades person Wilbur. We were lucky enough to have Wilbur do… Read more · 1
our aftercare visits, he always took pride in his workmanship, and nothing was ever to much trouble, what a great asset he is to the Brighton Homes Family.
I highly recommend Mariah from MyChoice Loganholme based on her exceptional performance throughout our selection process. From the initial stages through to the final assessment, Mariah consistently demonstrated professionalism, outstanding knowledge, and an exceptional eye for detail. She approached every phase with confidence and thoroughness,… Read more · 1
ensuring nothing was overlooked while maintaining a high standard of quality in her work.
What stood out most was Mariah's ability to combine her extensive industry knowledge with a genuine commitment to achieving the best outcomes. She communicated effectively, displayed excellent judgement, and consistently went above and beyond expectations. Her attention to detail, dedication, and commitment to excellence were evident in every interaction, making her an invaluable contributor throughout the process.
Throughout the entire process, Mariah was a pleasure to work with. Her professionalism, expertise, and genuine commitment to delivering the best possible outcome were evident at every stage. I would highly recommend Mariah to anyone looking for someone who is knowledgeable, thorough, and truly dedicated to providing an exceptional experience.
I highly recommend Brighton Homes for a new build. They offer very good quality at a competitive total cost (and here I mean not only the build quality but also the appliances they offered). The final product at handover time was spotless and spot on, and because we were in a fixed price contract there were no nasty surprises. And there were no… Read more · 1
delays to hand over, which meant that we could sell our previous house and move into the new one in a seamless manner. The actual build time was very reasonable at 6 months for a two-story house. The communication with the site manager during the build was also very good and we felt that we were heard. Overall, my expectations related to Brighton Homes were met and we knew earlier in the building process that we were in good hands.
We very nervously started construction whilst living abroad in the UK for work reasons. It turned out Brighton Homes were incredible to deal with through the whole process. From odd hours for the design process and online teams meeting for colour selection. The team were extremely patient with every question and query my wife and I had (mainly my… Read more · 1
wife). I want to highlight the professionalism and diligence of our site manager Rory Ohannolan. He was unbelievably helpful through the entire building journey. There was no request to big or small and he was extremely informative and punctual with his time lines. Brighton homes actually gave us a sum of money back after handover because Rory had managed the project correctly without double handling everything. I don’t think our experience would have been this good without him. I would highly recommend brighton homes and would build with them again.
A huge thank you to Steph from MyChoice Loganholme, who we recently worked with for our MyChoice selection appointment. From the beginning Steph (and previously Mariah) were extremely helpful in guiding us as first home owners through all processes of designing. Majority of the time Steph knew what we would want before we even knew it as she took… Read more · 1
the time to get to know us and our style. The process has been so easy and communication has been incredible - always receiving our documents from each appointment straight after we’ve left. We have been blown away with the pricing of upgrades and how easily we were able to do everything we wanted to without going over budget. We truly appreciate the time and care put into all of our appointments with Steph and are looking forward to our build coming to life.
G'day, We have just completed our 12-month inspection/works post-construction, and I believe NOW is the right time to give feedback on our journey. Haha. Like all companies, a lot of the experience comes down to the people you deal with along the way, so I just wanted to mention some of the people who really impacted our journey and helped make… Read more · 1
the experience a positive one.
PRE-CONSTRUCTION
POSITIVES -Sales – Cheryl S. If it wasn’t for her, we would have never started this journey. Thank you very much for asking the right questions and getting us moving in the right direction. -Sales – Chris V. Very helpful with choosing designs, reading contracts, and picking structural upgrades. -MyChoice Studio – Mariah C. She has a tough job, helping us newbies pick absolutely everything for our 5-bedroom house in ONE day! Thanks for not making the day stressful and for helping us choose things that really make our house stand out.
NEGATIVES -Because we were beginners, you just don’t know what can be done or improved in terms of layout changes. -Just because you paid for an upgrade, don’t expect it to always look as good as the display home. -We had 2–3 visits to MyChoice Studio before our selection day, and we still struggled. Also, what you pick is not always exactly what you get.
MID-CONSTRUCTION
POSITIVES Site Supervisor SS – Mike McQuoid - What a legend! A good SS can change your whole experience and Mike really, really looked after us. We had our fair share of issues (frames, roof, etc.), but he always kept us informed, conducted several site visits, and genuinely cared. If our house looks as good as it does, it’s because this guy did an amazing job. Cannot thank him enough. (Also, Jarred — thanks for helping when things got busy haha.)
NEGATIVES -When you pick things during selections, you don’t always have the full picture of what implicates and how installation is done (e.g. gaps, trims, joints), and sometimes the final result is not exactly what you imagined.
POST-CONSTRUCTION
POSITIVES -Brighton Cares Team - Erin, Kayla and Peter and Wayne - Wow, really impressed here! I honestly thought that after handover, it was done and everything would be on us, but Brighton Care actually works. Kayla came for our 3-month inspection and fixed many things (not picked by our external handover inspection) -Now, dealing with Erin for our 12-month inspection (after the house has moved/settled),she has really helped us deal with external companies and making sure items were not forgotten. A Big thanks as well to Peter and Wayne, who went well above (literally) and beyond to fix walls, paint, and really all the external window frames (45’s!). **I really hope they’re still around to do our final 24-month inspection next year. =)
NEGATIVES -Because some items are handled by external companies, sometimes you have to deal with multiple teams coming through to fix things. -The way we judge whether an item is fixed (ex. how a patch on the wall is painted) is not always the same standard they use.
OVERALL Honestly, we would love to build again with Brighton (maybe the Lotus 38 this time). Brad and Brett, thanks for running a great company and helping first-timers like us achieve great results. We are super happy with both the experience and the final result.
I hope the team gets to see this message and it also helps another first timer to understand the building process.
- +7
We are so pleased to review for what we received from our builder from the beginning to the end. It’s been an absolute joyful and stress free journey throughout, every staffs makes it very easy for us. It’s started from SkyRidge display home, a warm and cheerful welcome by Ella and bit grumpy look of Chris (it’s just a look, he was very helpful… Read more · 1
and friendly). Into the selection stage everyone was absolutely great from Loganholme my choice studio, accommodated our needs with young kids, and helpful throughout which make the life easier. It was an absolute great experience, listened to us and advised us and put everything into work within our budget and needs. Everyone will say that the site manager is a key person while building a house and we are absolutely blessed with our SM, Ben (Benjamin O’Shea). He is a gem to the team. He was updated every stage thoroughly by calls, messages, weekly email updates and any updates with photographs. He was easy approachable and never let us down. From the site start to hand over, it’s only took less that 24 weeks, not to mention this included the Christmas/New Year’s holiday. We are so happy that we chose Brighton homes with minor defects in each stage and fixed those issues straight away. Ben did found those things even before the private inspector spotted them. Thanks Brighton team for an amazing building experience with you.
We had such a great experience working with Mariah at My Choice Design Studio. From the very beginning, she took the time to really get to know us, understand our vision, and work within our budget, which made the whole process fun stress-free. Mariah offered thoughtful advice and small tweaks that ended up making a huge difference —without ever… Read more · 1
pushing us beyond what we were comfortable spending.
What stood out most was how genuinely invested she was in our home. She absolutely cares about her clients and takes pride in her work, which comes through in every interaction.
We’re so happy with the selections we made and can’t wait to see the final result come to life. Mariah is incredibly knowledgeable and talented, but also a warm and wonderful person to work with.
Overall, the experience was fantastic—we truly felt valued and like VIPs throughout the entire process.
Update after electrical.
We had a wonderful experience with Jack from Brighton Homes during our electrical selections appointment. Jack came extremely well prepared prior to meeting with us and had clearly taken the time to understand our style and preferences. He was ready with thoughtful recommendations that really helped optimise our selections and made the whole process feel much easier and more exciting.
Jack was friendly, professional, and an excellent listener throughout the appointment. His knowledge of the products and the overall process gave us a lot of confidence in our decisions. We absolutely loved meeting him and genuinely enjoyed this part of our journey with Brighton Homes thanks to his guidance and care.
Hand over, we are in our new Brighton home! The house was presented immaculate, so many compliments from family and friends on workmanship and finish, the whole build process was a pleasure from the beginning, all selection staff were so friendly and experienced, the tradesmen were excellent, Greg our site supervisor was an absolute gentleman,… Read more · 1
kind, caring and above all true to word, we could tell Greg takes a lot of pride in his work, with attention to detail second to none, the wife and I really enjoyed working with Greg thoughout the build, I would like to thank Brighton Homes and the whole team for an amazing Home, highly recommend Brighton Homes for a new build, you will not be sorry!!
Couldn’t be happier with our build with Brighton homes. We were lucky enough to get the best site supervisor Dean who kept us updated every week, posted lots of photo updates in our portal and kept the build running smoothly. The house is beautifully done just as we envisioned it to be. The thing that stands out the most from our experience was… Read more · 1
just excellent communication all round. Highly recommend Brighton we would definitely build with them again. Thanks Dean for all your help putting our dream home together.
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We had a great experience with Steph and Mariah. They both understood what we wanted to achieve and were very helpful and patient as they guided us through all the choices and selections. We haven't started our build yet, but all good so far with a big thank you to the MyChoice team. Show details · 1
I had a fantastic experience working with the construction site manager Ben O'Shea . He was professional, knowledgeable, and incredibly attentive to detail throughout the entire project. Communication was excellent — I received timely updates at every stage, which gave me complete confidence in the progress of the work. What truly stood out was… Read more · 1
how much care he put into the project. He treated the build as if it were his own home, ensuring everything was done to the highest standard. Friendly, reliable, and highly skilled — I would absolutely recommend him to anyone looking for quality construction management.
- +3
We just got the keys to our new house yesterday and we can hand on heart say that we had such an amazing and enjoyable first home build journey. Our site supervisor, Ben O'Shea was very professional, accomodating, top notch in communicating and super patient. No such thing as st^pid question- he just explains everything to us hence we learnt so… Read more · 1
much from him during our build.
Building was such a breeze even if it was our first.
Thank you so much for making our journey stress free.
Our dream home has now come to life and we are so in love!!
Handover of completed house late August 2025. Late yesterday (Sunday) we found some moisture in the carpet against the wall in our front downstairs guest room. A quick call to after hours number and within a couple of minutes I was talking to a Brighton rep. He called me back shortly after the initial call advising someone would be at the house… Read more · 1
10am next morning. 10am (Monday) two men, Lee and Wilbur attended our home. Spent about an hour examining the outside, climbing through the roof, listening through the walls, not only ruling out a few things but also reenforcing our confidence in the rest of the house. They suspected a likely leak to a pipe, and left promising a plumber as soon as possible. Within a hour I had a call from the plumber and he attended our home where he promptly located and fixed the leak. Thanks Lee and Wilbur for your professionalism on site. Thanks Brighton for fixing this problem within 24hrs of notification. This is our first Brighton contact after handover, and although disappointed with the leak, you have to be happy about Brightons approach and interaction with us. Still a little to do with this job in terms of patching, cleaning and replacing to make new the room, but every confidence that will go without a hitch.
Latest follow-ups
I had my colours appointment with Jane'. She was so knowlegeable and invested to help bring our dream house to life. I cant wait to see my build go up and the lovely selections come to life. Show details · 1
Follow-up · I also had an electrical appointment with Jack who was so knowledgeable and helpful. He helped us make the best choices and stick to our budget. I am so excited to see all my choices coming together seamlessly. A lot of detail is involved and Brighton Homes is there to make it easier.
In-depth reviews
My experience with Brighton Homes has been excellent. From the initial sales process through to the final handover, it has been a great journey for my family. The sales team was very supportive and accommodated our requests by liaising with Brighton Homes' senior management, making it possible for us to build our first home in Australia. When I… Read more · 1
arrived in Australia with just three bags, I never imagined that one day I would own a home in this beautiful country, although it was always a dream of ours.
The team was very helpful throughout the selection process, guiding us and helping us make the right choices for our home. For first-home buyers, the project management and pre-construction stages can feel overwhelming due to the number of formalities and requirements involved. A little more flexibility during these stages would further enhance the customer experience.
I was fortunate to have Kell Gadsden as my Site Supervisor. Kell consistently went above and beyond throughout the entire build journey, providing timely updates on construction progress, clearly explaining the building process, and promptly addressing any issues that arose. His professionalism, communication, and commitment gave us confidence and peace of mind throughout the project.
Thank you, Kell, and the entire Brighton Homes team, for looking after us and helping make our dream of home ownership a reality. We are truly grateful for your support and dedication.
We have nothing but praise for the entire Brighton team. From the very beginning, Jenn and Deb at the White Rock Display Homes made us feel welcome and guided us through the initial stages with professionalism and genuine care. A big thank you to Natalie for taking the time to present and walk us through our house plans so thoroughly. She… Read more · 1
explained everything clearly and helped us better understand the vision for our future home.
Our Open Studio visits with Steph and Jesse were both enjoyable and informative. They are very helpful and accommodating in all our questions. Mariah made our selections process seamless, offering helpful advice and making what could have been an overwhelming experience feel exciting and manageable. Laura was fantastic during our electrical appointment, taking the time to explain our options and ensuring we made informed decisions.
We also appreciate Natasha, our Project Manager, for making the time to introduce herself personally. It gave us great confidence knowing who will be overseeing our build, and we look forward to working with her throughout the construction journey.
A special thank you to Amy for always looking after us during our appointments and making sure we had enough caffeine to get through the longer sessions—it was such a thoughtful touch and truly appreciated!
Throughout the entire process, the team has been accommodating, knowledgeable, and supportive. Communication has been excellent, and we’ve felt well informed every step of the way. Building a home is a major milestone, and we’re grateful to have such a wonderful team guiding us on this exciting journey.
Looking forward on the next step of the build process!
We couldn’t be happier with our experience working with our site supervisor, Marcelo Leie, throughout the construction of our new home. From the very beginning, Marcelo’s communication was outstanding. Whenever we called or sent him a text, he responded promptly and was always happy to answer our questions. He kept us informed throughout the… Read more · 1
entire build, and his professionalism, knowledge, and willingness to help made the whole process much less stressful.
Marcelo made us feel confident and at ease every step of the way, knowing our home was in good hands. We are now at the Practical Completion Inspection (PCI) stage and about to go through handover in a week’s time, and we couldn’t be more grateful for the support and dedication he has shown throughout the build.
We highly recommend Marcelo Leie to anyone building with Brighton Homes. If we ever decided to build again, we would absolutely request Marcelo as our site supervisor without hesitation.
Thank you, Marcelo, for making our building journey such a positive experience!
Positive reviews
As first home buyers, we were quite anxious about our colour selection appointment, but Steph made the entire experience enjoyable and stress-free. Her patience, expertise, and eye for detail gave us so much confidence in every decision we made. Steph took the time to listen to our ideas, explain our options, and guide us without ever making us… Read more · 1
feel rushed or overwhelmed. What started as a daunting process turned into fun filled experience and we are so excited to see our ideas come to life!
We couldn't be happier with the experience and are so grateful for Steph's professionalism, kindness and incredible knowledge.
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Steph, the interior designer was so helpful. We had a wonderful experience with her. From the moment we arrived, she made what could have been an overwhelming process feel enjoyable and stress-free. She took the time to understand our style, preferences, and budget, and provided thoughtful recommendations that complemented our vision for our new… Read more · 1
home. Her knowledge of colours, finishes, materials, and design combinations gave us confidence in every decision we made. She was patient, professional, and never rushed us, answering all of our questions and offering honest advice throughout the appointment.
We truly appreciate her support and would highly recommend Steph to anyone going through the home selection process. Thank you for helping turn our ideas into reality!
I'm very impressed about the support from Joshua Fox and Peter on helping me fixing the urgent situation on my garage door which was broken after I moved in my new home for 13 months. Both the gentlemen acted quickly and professionally so that I feel safe again in my home. I would like to express my appreciation to Joshua and Peter for their excellent services provided and they are very trustworthy. Show details · 1
Negative reviews
I was too early to write review, been 4-5 months to the house having major issues with wall cracking and door sticking, as expected it’s been back and forth with Brighton without resolution Show details
Imagine writing this last request for basic responsiveness and service and getting no response. Buyer beware… it’s just average with this builder. Brighton Team, I am writing to formally express my concerns regarding the ongoing defects in our home, particularly the failure of the air conditioning system, which has ceased functioning within… Read more
the first week of occupancy due to a safety switch tripping. As per the attached documentation, this issue was initially identified in November but was not rectified at the time. It was only followed up again post-handover by our project manager. We feel it is is unacceptable that we had to take possession of our home with a non-functional air conditioning system. However, due to scheduling constraints linked to the sale of our previous home, we had no option but to proceed with the handover. Urgent Air Conditioning Issue This matter is of significant concern, particularly as my wife is recovering from surgery and requires a comfortable environment. I contacted Aftercare Sales on Saturday evening, and after some discussion, I was initially advised that an electrician would attend Sunday. However, this has now been pushed to Monday morning, causing further inconvenience. While I understand that an electrician may not be able to repair the unit if the fault lies with the system itself, they must attend first thing Monday morning to rule out any switchboard issues. I do not want this issue delayed any further, nor do I want to see it pushed back throughout Monday or into Tuesday. Additionally, I find it concerning that Energy Air, your installer, has an after-hours contact number yet could not be reached by your Aftercare team. Furthermore, Actron Air does not provide weekend or after-hours support. Given the significant buying power and contractual agreements that Brighton and the NEX Group likely have with these businesses, the lack of after-hours support is perplexing. I am also deeply concerned that this air conditioning unit may continue to experience ongoing faults. Given the circumstances, if this matter cannot be fully resolved immediately, I request that alternative arrangements be made, such as the provision of a portable air conditioning units or other suitable solutions. Additional Outstanding Defects While most defects identified post-handover have been addressed, the following remain outstanding and require immediate rectification: Air Conditioning Upgrade Issue – The individual room modules for the upgraded system have not been installed. This was included in our selections and must be rectified without further delay. Bathroom Fixtures – In the main bathroom, only one single towel rail has been installed instead of two doubles, and in the ensuite, single rails have been installed instead of doubles. I am unsure how this discrepancy occurred, but it must be corrected. Given these issues, I expect clear confirmation of the rectification timeline for all outstanding matters. Please confirm that the electrician will attend first thing Monday morning in conjunction with Energy Air and Actron Air. Additionally can you provide an update on how and when the remaining defects will be resolved.
Hi MJ P, Thank you for taking the time to share… Read more
Home builder beware – Have been in our home 18 months now, and we have had issues with Brighton homes since construction commenced in April 2022. A full review will be provided within the coming weeks. Show details
Hi Kath , Thank you for your feedback, We're sorry… Read more (+1 reply)
Recent reviews
We had an excellent experience working with our Project Coordinator Paula Jonson throughout our home build at Upper Kedron. She is professional, responsive, and kept us informed at every stage of the process. Any questions or concerns were answered promptly, and she made what could have been a stressful experience much easier. We truly appreciate… Read more · 1
all her hard work and would highly recommend them to anyone building a new home. Thank you for your support and commitment!
We were really impressed by Stephanie Dowling’s professionalism and help at our colour deselections appointment. She made the long process manageable and her suggestions were spot on, saving us a lot of time and hassle. Show details · 1
We've just taken possession of our new home at Aura, Sunshine Coast. The staff at Brighton were very easy to deal with throughout the process. From Wayne at the Aura sales office, through the very helpful staff at the display centre in Logan, and finally with Nick, our build supervisor - everyone was just great to deal with. There were some… Read more · 1
delays in commencing the build, but they were due to the land release being slowed down by red tape. Once the build itself commenced, it was done very efficiently and professionally. We couldn't be happier with the finished product, and would happily recommend Brighton Homes to anyone.
Prebuild. Jané was so lovely, professional and patient at Colour Selections. Together, we achieved a lot efficiently. I felt very comfortable with her. She was proactive in getting my ideas and incorporating those into plans and the options she showed me. Jessica also did a fabulous job the fortnight prior - prepping the way for colour selections, making this subsequent appointment run smoothly. Show details · 1
We started in December 2025. This is our 5th build but our first volume builder. We recently completed our colour selections with Samantha and our electrical with Jack. Both of them have helped us achieve what we feel will be a gorgeous home within our budget. It's getting exciting now. At this stage I would definitely recommend building with Brighton Homes. Show details · 2
We had an amazing experience with Bronte during our colour selection appointment at Brighton Homes. She was incredibly knowledgeable, patient, and made what could have been an overwhelming process feel easy and enjoyable. Bronte took the time to understand our style and guided us through all of our selections with great advice and attention to… Read more · 1
detail. She helped us create a colour scheme that we’re genuinely excited about and gave us confidence in every decision we made.
Her friendly and professional approach made the whole experience a highlight of our building journey. We couldn’t have asked for a better interior designer and are so grateful for all of her help.
Paula has been a fabulous Project Coordinator! She is on the ball and efficient. Easy to contact and very approachable. We would happily work with her again if we built another house. Show details · 1
Chae (from Brighton Studio Loganholme) was assigned as my project coordinator for my build, and it has been an absolute pleasure working with her. She has been incredibly helpful, receptive, and consistently responsive throughout the entire process. Her knowledge and professionalism made it easy to address any concerns I had. I’m truly grateful to Chae for the outstanding work she did and the positive experience she created. Show details · 1
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Hi Vinayak, We appreciate your feedback on your… Read more (+1 reply)